Comfort Keepers Chandler & Tempe

Pros

• Comfort Keepers provided excellent care from start to finish.
• The staff were highly communicative and their follow-up was outstanding.
• They consistently called back quickly and timely.
• They accurately followed the detailed instructions provided.
• Ashley took care of the sister and was fantastic.
• Ashley earned the client's trust and was wonderful with the sister.
• All caregivers were kind and caring, and the mom was very happy with her companions.
• The client expressed gratitude to Comfort Keepers.

Cons

• Wordeen did not show up for the 11am appointment and failed to call before the appointment, which frustrated the client.
• The client says it was unprofessional to confirm after the appointment instead of beforehand.
• The client states Wordeen should take accountability for her mistake and sincerely apologize.
• The client says this is not how a client should be treated and the experience was not acceptable.
• The client notes they would not have given one star if not forced to due to the poor experience.

Review

Several families turn to Comfort Keepers when they need trusted, compassionate care for a loved one who cannot be nearby. One such family spoke from out of state, entrusting Comfort Keepers with the responsibility of caring for a sister and coordinating transportation to various locations. The sentiment was unmistakably positive: they would happily give more than the usual five stars if it were possible. From the very first contact through the entire caregiving process, the team was described as taking excellent care of their sister. The reviewer highlighted the consistency of communication and the high level of follow-up. Every person they spoke with was described as extremely communicative, and callbacks were punctual and reliable. Detailed instructions given by the family were not only understood but echoed back to them to ensure accuracy before being carried out, which provided a strong sense of reassurance and control despite the distance.

The praise extended beyond general impressions to the people who delivered the care. Ashley, in particular, emerged as the central figure in the day-to-day coordination and execution of the sister's care. The reviewer noted that Ashley was the primary point of contact, and her performance inspired unwavering trust. The statement "I would hire her again and again and again" underscored a deep appreciation for Ashley's competence, patience, and ability to connect with the sister in a meaningful way. The overall impression was that Ashley's involvement helped make the caregiving feel not only professional but genuinely compassionate, and the reviewer expressed heartfelt gratitude for the support received.

In addition to the strong, individual-level praise, there were remarks that captured a broader sense of warmth and reliability among the caregivers themselves. The family who spoke about their mother described the caregivers as "very kind and caring," with their mother becoming increasingly happy with the companions provided. This reflects a recurring theme in the reviews: the caregivers' kindness and the positive impact of consistent, attentive companionship on a loved one's wellbeing. The value placed on the caregivers' demeanor and the quality of companionship helped reinforce the trust that families place in Comfort Keepers when they cannot be physically close to manage daily care and social engagement.

Alongside these affirmations, another reviewer shared a more mixed experience that highlighted the challenges of coordinating services across different locations. This account involved the process of transferring services to a new office and a scheduled meeting intended to match the right provider for the family. The time was set for 11:00 a.m., with the expectation that a caregiver named Wordeen would meet the mom to facilitate the transfer. However, the appointment did not go as planned: there was a no-show at the scheduled time. The same day, a later call suggested that Wordeen had been tied up with another client and suggested confirming the appointment after the fact, which contradicted the plan and caused frustration. The reviewer emphasized that if an appointment is set, it should be kept, and if there is a need to confirm, it should be done before the appointment time, not after. The communication style felt inconsistent with the expectations they had formed from prior experiences in another region (Flagstaff), where such issues had not arisen. The reviewer urged accountability and suggested a sincere apology for the misstep, concluding with the sentiment that the experience did not meet their expectations and that the incident affected their confidence in proceeding. In their view, this particular interaction pointed to a deficiency in professionalism and showed that the treatment did not align with the level of care they had previously associated with the organization.

Taken together, these reviews paint a nuanced portrait of Comfort Keepers. The organization is framed as a company that can deliver exceptional, person-centered care when the right team members are involved, with Ashley serving as a standout example of how dedicated, careful, and trustworthy caregivers can make a meaningful difference for families who rely on remote support. The strongest praise centers on the caregivers' kindness, the family's sense of security, and the reliability of communications and follow-through. Yet, the experience also reveals that even within a valued system, scheduling and accountability matter. When appointments are missed or confirmations are mishandled, it can undermine trust and leave families feeling disgruntled and less confident about expanding services. In short, Comfort Keepers appears to excel in compassionate, attentive care and dependable communication, while there is clear room for improvement in appointment management and ensuring consistent professionalism across all staff and locations.

Located in Chandler, Arizona, this area offers convenient access to a variety of essential services for seniors. With multiple physicians and healthcare facilities nearby, including Chandler Eyecare, Arizona State Urological Institute, and Chandler Regional Medical Center, residents can easily access medical care. There are also several pharmacies such as Walgreens and CVS Pharmacy within a short distance. For dining options, there are restaurants like Wendy's, Si Senor, and Hungry Monk nearby. Additionally, there are cafes like Peixoto Coffee Roasters and Starbucks for social gatherings or a relaxing cup of coffee. The area also includes places of worship such as Cornerstone Christian Fellowship and Compass Christian Church for spiritual needs. For entertainment, there are theaters like Chandler Fashion 20 and parks like Desert Breeze Park for leisure activities. Overall, this part of Chandler provides convenience and amenities that make it a desirable location for senior living.

Physicians

• Chandler Eyecare (0.1 miles)
• Arizona State Urological Institute (0.5 miles)
• East Valley Family Physicians (0.5 miles)
• Gateway Pediatrics (1.1 miles)
• Banner Surgery Center - Chandler (1.3 miles)
• Ironwood Cancer & Research Centers (1.3 miles)
• Valley ENT (1.3 miles)

Restaurants

• Wendy's (0.3 miles)
• Si Senor (0.4 miles)
• Hungry Monk (0.8 miles)
• Jack In The Box (0.9 miles)
• McDonald's (1.2 miles)
• Chick-Fil-A (1.7 miles)
• Wendy's (1.9 miles)

Pharmacies

• Walgreens (0.9 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.2 miles)
• CVS Pharmacy (2.5 miles)

Cafes

• Peixoto Coffee Roasters (1.1 miles)
• Starbucks (1.3 miles)
• Starbucks (2.9 miles)
• Starbucks (4 miles)
• Starbucks (4.2 miles)
• Black Rock Coffee Bar (4.3 miles)
• Dutch Bros Coffee (5.2 miles)

Hospitals

• Chandler Regional Medical Center (1.2 miles)
• Banner Health Ocotillo (1.6 miles)
• Phoenix ER & Medical Hospital (3.6 miles)

Places of Worship

• Cornerstone Christian Fellowship (1.8 miles)
• Compass Christian Church (2 miles)
• Church of Jesus Christ of Latter Day Saints (2.6 miles)
• First United Methodist Church of Gilbert (3.9 miles)
• Church of Jesus Christ of Latter Day Saints (5.5 miles)

Theaters

• Chandler Fashion 20 (2.4 miles)
• Chandler Crossroads 12 (4.4 miles)
• Majestic Neighborhood Cinema Grill (5.2 miles)

Parks

• Desert Breeze Park (3.6 miles)
• Bark Park (4.6 miles)
• Layton Lakes Park (5.5 miles)

Transportation

• Chandler Municipal Airport (CHD) (3.6 miles)