Solterra Senior Living

Pros

• The security system at Solterra Senior Living in Chandler is impressive, providing detailed tracking for residents' whereabouts.
• The staff member who conducted the tour was informative and provided a wealth of information about the facility.
• The care provided to one resident's mother-in-law was described as excellent, with kind and communicative staff.
• The food/menu options at Solterra are noted as great, contributing to a positive dining experience.
• Some remaining caregivers within the facility were recognized for their dedicated and compassionate service.

Cons

• The facility experienced a high turnover of personnel, leading to inconsistency in care and staff availability.
• Residents were misinformed about the services that were considered standard after paying the community fee, which resulted in unmet expectations.
• Some staff members appeared overworked, miserable, and unprofessional, with reports of one sleeping at her desk during an evening shift.
• The main caretaker was described as lazy, rude, and lacking compassion for residents' needs.
• The facility had persistent issues with cleanliness, including unpleasant odors like urine and stained furniture in common areas.
• The overall atmosphere lacked kindness and compassion in care delivery compared to other facilities.
• Residents requiring any level of care were not adequately supported or may not receive necessary attention or assistance.
• There were complaints about institutional menus and limited food choices for residents who did not want the set meals offered.
• Despite claims of remodeling and maintenance improvements, many areas were reported as outdated or poorly maintained.

Review

Solterra Senior Living at Chandler has garnered a variety of reviews that convey mixed experiences from residents and their families. From advanced security systems to staff-related concerns, the facility seems to evoke strong sentiments for and against its services. On one hand, some reviewers laud the cutting-edge security features that allow for meticulous tracking of residents. This system comes in handy especially when family members inquire after their loved ones—offering peace of mind by pinpointing their last known locations within the facility. However, this commendable facet of Solterra stands in stark contrast to many criticisms concerning staffing and the quality of care provided.

Several visitors have reported feeling a disconnect during their tours and interactions with staff members. Although certain individuals have been praised for their professionalism and knowledge, many felt uneasy due to high turnover rates among personnel. For instance, one reviewer noted the alarming frequency with which directors were replaced—a staggering four times within just six months. This rapid change in leadership likely contributed to an unstable environment for both staff and residents alike. An overworked staff exacerbated this situation, leading to negative experiences reported by family members who had expected a more nurturing environment.

The living arrangements also came under scrutiny; while Solterra offers private studio apartments, some reviewers criticized them for being small—particularly the two-bedroom option at only 700 square feet—which left residents feeling cramped and unsatisfied. Though the facility was described as “clean” and having decent amenities like good food options, these positives could not outweigh other departments where the establishment faltered. The institutional feel of decor and dining options dampened potential comforts that could make it a more welcoming home for seniors.

Several accounts highlighted troubling incidents regarding resident treatment that raised serious concerns about overall care quality at Solterra. Allegations included neglectful practices such as insufficient hygiene support for residents who needed assistance or even being dismissed as "drama queens" instead of receiving appropriate medical attention after accidents, showcasing a complete lack of compassion from some caregivers. Such narratives paint a bleak picture where vulnerable individuals might not receive the empathy they deserve.

Despite significant detractors surrounding care practices at Solterra, there still exist pockets of appreciation for aspects such as cleanliness and meal preparation. Some families indicated satisfaction with specific staff members who displayed kindness and empathy toward residents. However, this positivity is often overshadowed by complaints regarding poor maintenance of shared spaces—many mentioned persistent unpleasant odors throughout various areas within the facility alongside unkempt appearances in communal facilities like theater rooms or courtyards.

Overall, while Solterra Senior Living at Chandler boasts certain appealing elements such as state-of-the-art security systems and nice living accommodations, overwhelming narratives illustrate concerns primarily surrounding inadequate staffing levels, questionable treatment protocols, unhygienic conditions in shared areas, and institutionalized menus that do not cater adequately to individual needs or tastes. The contrasting experiences depicted through these reviews create uncertainty regarding whether Solterra truly prioritizes resident well-being amidst what appears primarily focused on profit margins over compassion—a vital ingredient necessary for any community centered around elder care.

This part of Chandler, Arizona offers a convenient and accessible location for seniors looking to settle in the area. With several medical facilities nearby, such as Banner Surgery Center and Chandler Regional Medical Center, residents can easily access healthcare services. There are also a variety of dining options, from fast food restaurants like Wendy's and Jack In The Box to sit-down establishments like Si Senor and Hungry Monk. For those who enjoy coffee shops, there are several Starbucks locations within a short distance. Places of worship such as Cornerstone Christian Fellowship and Compass Christian Church provide spiritual support for seniors. Additionally, pharmacies like Walgreens and CVS are readily available for medication needs. Overall, this area provides a mix of amenities and services that cater to the needs of older individuals seeking a comfortable living environment in Chandler.

Physicians

• Banner Surgery Center - Chandler (0.6 miles)
• East Valley Family Physicians (0.6 miles)
• Arizona State Urological Institute (0.6 miles)
• Chandler Eyecare (0.7 miles)
• Ironwood Cancer & Research Centers (0.9 miles)
• Southeast Valley Gastroenterology Consultants, PC (0.9 miles)
• Gateway Pediatrics (1 miles)

Restaurants

• Wendy's (0.6 miles)
• Hungry Monk (1 miles)
• Jack In The Box (1.1 miles)
• Si Senor (1.1 miles)
• Chick-Fil-A (1.8 miles)
• McDonald's (1.8 miles)
• In-N-Out Burger (2 miles)

Hospitals

• Chandler Regional Medical Center (0.8 miles)
• Banner Health Ocotillo (0.9 miles)
• Phoenix ER & Medical Hospital (2.9 miles)

Cafes

• Starbucks (1 miles)
• Peixoto Coffee Roasters (1.1 miles)
• Starbucks (2.3 miles)
• Black Rock Coffee Bar (3.6 miles)
• Starbucks (4.2 miles)
• Starbucks (4.4 miles)
• Dutch Bros Coffee (4.8 miles)

Places of Worship

• Cornerstone Christian Fellowship (1 miles)
• Compass Christian Church (1.3 miles)
• Church of Jesus Christ of Latter Day Saints (2.3 miles)
• First United Methodist Church of Gilbert (4.4 miles)

Pharmacies

• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.4 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (2.8 miles)

Theaters

• Chandler Fashion 20 (2.3 miles)
• Chandler Crossroads 12 (4.2 miles)
• Majestic Neighborhood Cinema Grill (4.5 miles)

Transportation

• Chandler Municipal Airport (CHD) (3.2 miles)

Parks

• Desert Breeze Park (3.7 miles)
• Bark Park (3.9 miles)
• Layton Lakes Park (5.1 miles)