Temple Terrace Inc

Pros

• The office staff is friendly and helpful, with Reagan at the front desk described as personable and professional.
• Dr. Wybenga is an excellent physician who never makes patients feel rushed and takes time to address questions and concerns.
• The doctor, Amy, and their entire staff are very professional and life savers, having cared for patients for over 30 years.
• The entire staff is courteous, professional, and on time.
• Dr. Wybenga and his staff are completely awesome.
• Patients have stayed with Dr. Wybenga for many years and have nothing but good things to say.
• The care provided is loving, kind, and professional, reflecting quality hometown service.

Cons

• The changeover has been ridiculous.
• They tried four times to get an appointment, and each time were told someone would call to arrange.
• The office manager hung up on them and they still didn't get an appointment.
• They feel the change is not going to be good and that the staff don't have time for customers' problems, only returning phone calls.
• This place is a joke; over two years and it hasn't accepted new patients, and they will never call you back.
• The front desk staff were rude and unprofessional.

Review

The collection of experiences about Dr. Wybenga and his staff paints a picture of a practice that has long stood as a trusted lifeline for many families. Across multiple generations, patients describe a team that begins with a warm welcome from the front desk and a clinician's careful attention to detail. Reagan at the front desk is repeatedly singled out as personable and professional, the kind of first impression that sets a patient up for a smooth visit. In these accounts, the people behind the scenes - Amy and the rest of the staff - are described as courteous, patient, and consistently focused on making the patient feel heard.

Central to the praise is Dr. Wybenga's approach to care. Many reviewers emphasize that he never makes them feel rushed and that he takes the time to help them sort through questions and concerns. This is a recurring theme: a physician who listens deeply, explores options, and avoids the sense of being hurried through a visit. For families facing serious medical issues, this quality is repeatedly framed as indispensable. One long-time patient notes that Dr. Wybenga and Amy have been part of their lives for more than three decades, guiding them through life-threatening brain tumors, a child with only one kidney, life-threatening peanut allergies, and reactive airway disease in the children. The sentiment that comes through is one of gratitude for steady, attentive, and compassionate medical care - "loving medical care with kindness and professionalism," as some reviews put it.

The role of the staff in enabling good care is another consistent thread. Reviewers describe a culture where the entire team operates with professionalism and a patient-centric mindset. They highlight punctuality and courtesy as hallmarks, and they value a practice that seems to "care about you and will not stop until they find out your issues," instead of simply prescribing a quick fix and sending you on your way. In this narrative, the environment itself - longstanding presence in the community, a sense of "homegrown" care - feels intimately tied to the quality of patient experiences. For families who have relied on this office for many years, this combination of skilled clinicians and supportive staff forms a powerful reason to stay loyal.

Yet, the story is not one-dimensional. A subset of reviews centers on a period of change, describing frustration and disappointment tied to a buyout or transition. Several readers recount trying to secure appointments after the changeover and encountering repeated promises of a return call that never materializes. The complaints emphasize a loss of responsiveness and a sense that the practice no longer has time for patient problems, including the simplest of tasks like returning a phone call. The frustration is palpable for those who had previously depended on timely access to care, and these voices capture anxiety about whether the new administrative reality will continue to meet patient needs.

In contrast to the sour notes, other longtime patients express unwavering faith in the practice. One reviewer who has been with Dr. Wybenga for more than twenty years offers a short but emphatic verdict: nothing but good things. There are also more personal affirmations - people who say they have trusted the office with their lives and would not consider going elsewhere. A recurring thread in these statements is the sense that Dr. Wybenga and his staff provide "quality caring hometown service" and that they remain some of the few doctors who practice with a people-first ethic rather than a money-first mindset. The sentiment is that the doctor genuinely takes his time and listens, reinforcing a deep personal trust.

There's also a layer of meta-commentary about the nature of online reviews themselves. One note urges readers to beware of "dramatic" reviews, whether positive or negative, suggesting that some postings may be less about the experience than about crafting a narrative. This caution is accompanied by an example that describes a front-desk interaction related to obtaining medical records - an interaction presented as rude and unprofessional by one account. Alongside this, other voices recount the compassionate, attentive care that has defined their relationship with the practice for years, including stories of children growing up under their care and families feeling confident in the safety and expertise offered. In short, the stories emphasize both the human complexity of medical care and the enduring impression of a clinic that can feel like a trusted community fixture.

Taken together, the reviews illustrate a broad spectrum of experiences, yet many threads run true across the voices: a team that people remember for kindness, professionalism, and a physician who takes time to listen; families who value decades of continuity and life-saving care; and a recent, listenable tension around access and responsiveness during a period of organizational change. For those who have a history with Dr. Wybenga and his staff, the message is clear: this is a place where genuine care and personal attention have shaped medical experiences for generations, even as the system around them continues to evolve.

This part of Prattville, Alabama offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple parks nearby such as Newton Park and Cooter's Pond Park, residents can enjoy outdoor activities and leisurely walks within close proximity. Access to several pharmacies, including Adams Drugs and Walgreens, ensures easy access to necessary medications and healthcare supplies. Additionally, there are various dining options like Wendy's and Applebee's as well as coffee shops such as Starbucks for socializing or grabbing a quick bite to eat. With multiple physicians' offices located nearby, including Prattville Jackson Clinic and We Care Family Medicine Prattville, seniors have access to quality healthcare services within a short distance. Places of worship like Prattville Church of Christ and Hunting Ridge Church Of God provide opportunities for spiritual fulfillment and community engagement. Overall, this area of Prattville offers a comfortable and convenient environment for seniors looking to enjoy their retirement years in a welcoming community.

Parks

• Newton Park (0.5 miles)
• Pratt Park (1.6 miles)
• Cooter's Pond Park (1.7 miles)
• Upper Kingston Park (2.1 miles)
• Sheridan Heights (9.8 miles)

Pharmacies

• Adams Drugs - Prattville (0.7 miles)
• Winn-Dixie (0.9 miles)
• Walgreens (1 miles)
• CVS Pharmacy (1.1 miles)
• CVS Pharmacy (2.2 miles)
• Spring View Drugs (5.1 miles)
• CVS Pharmacy (5.2 miles)

Cafes

• Ellianos (1 miles)
• Panera Bread (2.8 miles)
• Starbucks (3.7 miles)
• Hilltop Public House (10.6 miles)

Restaurants

• Wendy's (1 miles)
• Arby's (1.8 miles)
• Zaxby's (1.9 miles)
• Sonic Drive-In (2.1 miles)
• Applebee's (2.4 miles)
• Burger King (2.4 miles)
• Chick-Fil-A (2.5 miles)

Physicians

• Prattville Jackson Clinic - Scott A Bell MD (1.2 miles)
• We Care Family Medicine Prattville (1.2 miles)
• Family Medicine Associates (1.6 miles)
• Dr Nichols Office (1.6 miles)
• Pri-Med Physicians (1.6 miles)
• PriMed/AllMed (1.6 miles)
• Baptist Convenient Care (1.6 miles)

Places of Worship

• Prattville Church of Christ (1.4 miles)
• Hunting Ridge Church Of God (1.8 miles)
• Journey Church (2.2 miles)
• First Baptist Church (11 miles)
• Morningview Baptist Church (12.3 miles)
• Eastern Hills Baptist Church (13.2 miles)
• Dalraida United Methodist Church (13.3 miles)