Prattville Health And Rehabilitation

Pros

• The physical and occupational therapists at Prattville Health and Rehabilitation were wonderful and provided excellent care.
• The CNA staff, despite being overworked, demonstrated capability and compassion in caring for patients.
• The room assigned to the father was acceptable and met basic needs.
• Some meals were considered adequate, showing variety on certain days.
• A few CNAs stood out as particularly good in their caregiving efforts.
• There was a technician who consistently kept the father clean and well-cared for.
• The facility had the potential for improved care if adequately staffed to meet patient needs.

Cons

• The CNA staff at Prattville Health And Rehabilitation was overwhelmed with too many patients, resulting in inadequate care for residents.
• The facility was understaffed, especially on weekends when there were no RNs available, leading to neglectful conditions for patients.
• Residents often sat in soiled beds for extended periods due to the lack of timely care from nursing staff.
• The administrative staff demonstrated racial discrimination and poor communication skills, making interactions frustrating and unprofessional.
• Important medications, such as arthritis cream, were withheld from residents despite requests for assistance.
• Many residents had limited engagement in activities, with the only option being watching TV in a cramped space.
• The overall cleanliness and hygiene of some residents were questionable, with reports of unpleasant odors present.
• The quality of food was inconsistent and deemed only adequate, failing to meet residents' expectations for dining experiences.

Review

Prattville Health and Rehabilitation provided a mixed experience for the reviewer regarding their father's care during his three-week stay. While the skilled rehabilitation staff, including physical and occupational therapists, were praised for their excellent service and support, there were significant concerns about the overall quality of care attributed to understaffing issues within the facility. The review highlights that despite the competence of the Certified Nursing Assistants (CNAs), they were overwhelmed with excessive patient loads—sometimes caring for as many as 18 patients each—which ultimately impacted their ability to provide adequate attention and care on an individual basis.

Throughout this ordeal, continuous supervision became a necessity for the father to receive what was deemed appropriate care. The reviewer felt compelled to remain by their father’s side 24/7 to ensure that he received assistance when needed. A recurring issue was noted with regards to personal hygiene; specifically, there were troubling instances when the father was not changed regularly, resulting in him sitting in soiled linens overnight—an unacceptable situation exacerbated by inadequate staffing levels on weekends when Registered Nurses (RNs) were noticeably absent from duty.

The reviewer described Prattville Health and Rehabilitation's environment as shabby and in need of updating. Although their father’s room was considered acceptable, other common areas left much to be desired. Moreover, any activities organized seemed superficial; they often consisted merely of rolling residents into a small room to watch television while neglecting more engaging pursuits that could foster stimulation or social interaction among residents. This lack of proper engagement contributed to an atmosphere where many elderly individuals appeared lethargic and uncomfortable.

Additionally concerning was the attitude observed among nursing staff members at Prattville Health and Rehabilitation. The administrators exhibited indifference toward patient needs, spending excessive time behind desks at the nurse's station rather than attending to calls for help or alarms triggered by patients needing assistance. This behavior fostered frustration for both patients and family members seeking care for loved ones. The reviewer expressed disappointment at witnessing nurses failing to respond promptly even as alarms rang out—a clear indication of emergencies requiring immediate attention.

The administrative experience proved equally disheartening for the reviewer, who encountered troubling behavior from management personnel characterized by unprofessionalism and racial discrimination during phone interactions. Rather than providing clear communication or support regarding billing issues related to insurance coverage, administrative staff resorted to arguing amongst themselves while dismissively addressing concerns raised by family members. An unfortunate incident occurred shortly before Christmas when family members were informed that insurance coverage had ceased abruptly; this forced them into a difficult position where self-payment became necessary while managing holiday logistics.

Moreover, there were documented complaints about inadequate access to medication essential for pain relief; specifically concerning arthritis cream intended for use on hands which remained unavailable despite repeated requests. Simple tasks such as opening snack packages also posed significant challenges due to limited mobility; however, assistance in these matters was inconsistently offered—rarely forthcoming unless prompted directly by devoted CNAs striving under demanding circumstances.

Ultimately summarizing their experience: Despite paying $2,700 for additional days meant primarily for rehabilitation services within one week—with expectations set high—the reality fell short as actual therapy sessions totaled merely an hour-and-a-half over those seven days instead concentrated around holiday festivities during Christmas breaks rather than rehabilitation efforts suited best towards recovery goals set forth initially upon admission into Prattville Health and Rehabilitation Center.

Physicians

• Family Medicine Associates (0.3 miles)
• Montgomery Eye Physicians - Prattville Office (0.4 miles)
• Prattville Pediatric Associates (0.4 miles)
• Mora Surgical Clinic (0.4 miles)
• Freeman Family Medicine (0.4 miles)
• Physicians for Women (0.5 miles)
• Amanda D Wilcox MD (0.6 miles)

Restaurants

• Burger King (1.1 miles)
• Wendy's (1.2 miles)
• Cracker Barrel (1.2 miles)
• McDonald's (1.2 miles)
• Arby's (1.5 miles)
• Zaxby's (1.5 miles)
• Sonic Drive-In (1.5 miles)

Parks

• Newton Park (1.2 miles)
• Pratt Park (2.8 miles)
• Upper Kingston Park (2.9 miles)
• Cooter's Pond Park (2.9 miles)
• Sheridan Heights (8.8 miles)

Pharmacies

• CVS Pharmacy (1.6 miles)
• Adams Drugs - Prattville (1.6 miles)
• Walgreens (1.9 miles)
• Winn-Dixie (2 miles)
• CVS Pharmacy (2.1 miles)
• Spring View Drugs (3.8 miles)
• CVS Pharmacy (4 miles)

Cafes

• Ellianos (2 miles)
• Panera Bread (2 miles)
• Starbucks (2.7 miles)
• Hilltop Public House (10 miles)

Places of Worship

• Journey Church (2 miles)
• Prattville Church of Christ (2.6 miles)
• Hunting Ridge Church Of God (3 miles)
• First Baptist Church (10.2 miles)
• Morningview Baptist Church (11.4 miles)
• Eastern Hills Baptist Church (12.3 miles)
• Dalraida United Methodist Church (12.5 miles)