Parkwood Health Facility Inc

Pros

• Parkwood is described as a great place to work and reside, with a comfortable and safe environment.
• The staff are described as team players, and prospective employees would enjoy joining the team.
• Parkwood is seen as treating residents like family, with appreciation for Michelle and the nurses, and residents often smiling.
• Employees, staff, and management are described as committed to residents' safety and happiness and ready to assist families.
• The care at Parkwood is described as excellent and compassionate, with help navigating Medicare and regular communication with families.
• Michelle is praised for helping families through admissions and advocating for residents.
• The staff are professional, engaging with patients and families, and residents report feeling at peace living there.

Cons

• They would give zero stars; Parkwood is the most unprofessional facility they have stepped foot in.
• The restroom is absolutely disgusting.
• It is not cleaned properly, and the nursing staff are not very dependable.
• The place was cluttered and dirty.
• The staff are very rude, and there is a lot of lying.
• The reviewer questions why the health department allows the facility to stay open.
• Mary in Admissions lied about visiting for an evaluation, did not return phone calls, and is hardly ever at work.
• They would never go back there.

Review

Parkwood Health Care and Living is described by many as a place with a strong sense of community where both residents and staff are aligned around safety, comfort, and a family-like atmosphere. Several voices emphasize that it is not just a facility to live in, but a homey environment where people work together as a team. The recurring impression is of a setting that prioritizes care, compatibility, and the potential for long-term commitment to the "Parkwood family."

Families who have had loved ones there speak warmly about how they are treated. A mother currently in Parkwood is described as being blessed by the care, with phrases like "they treat her like family" and gratitude toward Michelle and the nursing team. The sentiment that "mother always has a smile on her face" is a common thread, along with appreciation for Parkwood's emphasis on safety and happiness for residents and readiness to assist families whenever needed.

Several reviews highlight how Parkwood staff members go beyond routine care to facilitate meaningful outcomes. One account credits Michelle with guiding the process to admit a 40-year-old son with a spinal cord injury, noting that staff were professional and engaging with both patients and families, leaving the son at peace in residence there. Other reflections celebrate the support during Medicare navigation, caregiving conversations, and ongoing communication about a loved one's medical experiences, illustrating a culture of hands-on partnership with families.

There is also acknowledgement of positive experiences during longer stays. A reviewer who describes an eight-month stay for a mother emphasizes that the staff were incredible, helped with Medicare, and were caring and compassionate. The nurses kept the family informed at every step, offered guidance on care, and helped families prepare for decline. While one comment notes that the facility has been under new management for some time and suggests that the overall rating may not fully reflect the quality of care, the underlying message remains that compassionate, attentive caregiving was present.

Not all perspectives are positive, however. One reviewer voices a sharp critique, recounting a tense first impression, concerns about Covid handling, a cluttered and dirty facility, and unprofessional outreach. The account describes a lack of greeting, unclear directions for orientation, and alarming statements about the Covid outbreak, ultimately leading to a strong decision not to return. The same review mentions dirty restrooms and questions the facility's cleanliness and safety, casting doubt on the handling of infection control and overall environment.

Further negative feedback focuses on consistency and reliability of care. Another reviewer states not having found adequate cleaning and dependable nursing staff, and expresses a decision never to return. This voice contrasts with the many positive stories and underscores the variability some families experience when evaluating a place for a loved one.

Despite the mixed experiences, there are still many who would recommend Parkwood. Several reviews describe staff as polite, fun, and caring, with a sense that they genuinely enjoy helping residents. A reviewer who visited with a friend commented on the staff's politeness and the way they seemed to enjoy engaging with patients, while another account praised the admission process and the overall warmth of the team.

There are also specific concerns about administrative interactions. One reviewer singles out an admissions team member named Mary, alleging poor proficiency, broken promises about visits for evaluations, unreturned calls, and a perception that staff care more about the paycheck than the patients. This strong critique adds to the sense that, for some families, administrative experiences can influence the overall impression as much as direct caregiving.

In one lighter note, a reviewer who mentions that a future visit is anticipated with a touch of humor suggests that Parkwood holds a place in people's lives beyond the present moment, hinting at ongoing relationships and future plans. Another comment urges potential clients to gather records and daily reports when a loved one leaves, warning that there can be experiences of rudeness and deception. This final perspective emphasizes the importance of staying vigilant and well-informed when navigating care settings.

Together, these voices portray Parkwood as a facility with a true core of compassionate caregiving and a strong sense of community, while also highlighting areas where experience may diverge - especially around infection control, cleanliness, administrative responsiveness, and consistency of care. For families evaluating Parkwood, the accounts suggest a need to weigh highly the personal interactions with frontline caregivers and the overall atmosphere of safety and warmth against the cautions raised about administration and some operational gaps.

This part of Phenix City, Alabama, offers a variety of amenities that may be appealing for senior living. There are several dining options nearby, including El Vaquero Mexican Restaurant and Chick-Fil-A, as well as fast-food chains like Sonic Drive-In and McDonald's. For medical needs, there are multiple physicians' offices and pharmacies within a short distance, such as JPL Family Medicine and Walgreens. Additionally, there are parks like Lakewood Park for outdoor recreation and places of worship such as St Patrick Church for spiritual fulfillment. Nearby hospitals like Regional Rehabilitation Hospital and Columbus Regional Healthcare provide easy access to medical care if needed. Overall, this area provides a convenient and diverse range of services that may enhance the quality of life for seniors considering relocation here.

Restaurants

• El Vaquero Mexican Restaurant (0.3 miles)
• Sonic Drive-In (0.4 miles)
• Burger King (0.4 miles)
• McDonald's (0.5 miles)
• Sharks Fish & Chicken (1.1 miles)
• Del Taco (1.5 miles)
• Chick-Fil-A (1.6 miles)

Physicians

• Dr Carden Family Physician (0.4 miles)
• JPL Family Medicine (0.4 miles)
• Phenix City Pain Management (0.4 miles)
• Alabama Obstetrics (1 miles)
• Caring For Kids (1.1 miles)
• Jack Hughston Memorial Hospital (1.3 miles)
• Phenix City Children's Healthcare (1.4 miles)

Pharmacies

• Medical Park Pharmacy (1 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Pediatrics Pharmacy (2.3 miles)
• Center Pharmacy (2.3 miles)
• Columbus Regional Pharmacy (2.3 miles)
• The Medical Center Outpatient Pharmacy (2.3 miles)

Parks

• Lakewood Park (1.6 miles)
• Golden Park (3.1 miles)

Places of Worship

• St Patrick Church (1.6 miles)
• St Luke Ministry Center (2.5 miles)

Hospitals

• Regional Rehabilitation Hospital (1.7 miles)
• Midtown Medical Center-West (2.2 miles)
• Columbus Regional Breast Care Center (2.2 miles)
• Columbus Regional Healthcare (2.2 miles)
• TMC Conference Center (2.3 miles)
• Amerigroup (2.3 miles)
• Aspirion Health Resources (2.3 miles)

Cafes

• Iron Bank Coffee Co. (2.3 miles)
• Starbucks (3.3 miles)