Mid South Home Health Agency

Pros

• The nurses and nurse assistants were wonderful.
• All of the staff were respectful and caring.
• The bath aide was gentle, caring, and showed the best way to move mom and keep her comfortable.
• They communicate seamlessly with Mom's doctors, keep everything organized, and bring peace of mind when it's needed.
• The psychological support was comforting.
• The therapist and bath aide have been awesome, kind, and thorough.
• What was a stressful time was made easier by the caring staff.

Cons

• The reviewer described the company as unprofessional, rude, condescending, and ignorant to clients' needs.
• A nurse was alleged to have filed a false police report against a patient's family member, with warnings that false elder-abuse accusations could occur.
• Staff were described as detached and inconsistent, with the same patient seeing multiple nurses and questions about medications going unanswered.
• Scheduling was criticized for delays and missed visits, with nurses failing to arrive on time or at all.
• Orders and supplies were not reliably faxed or delivered, leading to gaps and delays in care.
• The reviewer raised concerns about privacy and personal space being disrespected by staff.

Review

In Florence, Alabama, Amedisys Home Health and its related hospice services have left a wide-ranging impression on families who have turned to them for care at critical moments. The overall tone across many reviews is one of deep gratitude for the possibility of help during difficult times. Several families describe the care as a Godsend, noting from the outset that the team delivered kindness, patience, and professionalism. One reviewer emphasizes that every member of the staff was compassionate and easy to work with, to the point that even their dogs seemed to respond positively to the care team. The clear pattern throughout these stories is not merely medical treatment, but a sense of organized, reassuring presence that helps families navigate complicated health journeys.

Within that generally favorable frame, specific staff members consistently receive praise for their exceptional contribution. Nurses and therapists are repeatedly highlighted for their warmth and competence. A nurse named Stevie and a physical therapist named Jody are singled out with heartfelt thanks for their compassionate hearts and unwavering dedication, and other entries echo that sentiment by noting how the team's human touch made a real difference in daily life and in moments of crisis. Families describe seamless communication with the patient's doctors, meticulous organization, and a steadiness that brings peace of mind when moments feel overwhelming. The appreciation isn't limited to the clinical; several entries acknowledge the way the team integrates into the patient's broader care, providing emotional and logistical support that families deeply value.

Stories of care extend beyond routine home visits to end-of-life support, where many reviewers recount profound gratitude for the manner in which care was delivered. One account describes Amedisys' handling of care when a husband returned home from a major hospital stay and later faced death, noting that the team answer questions comprehensively, provided necessary supplies, arranged oxygen, and returned as needed without requiring the family to manage cumbersome pharmacy trips. The psychological support offered during that period is also highlighted as meaningful, including supportive pamphlets that continued to arrive for months afterward. Similarly, another family recounts how home health care after rehab was topped with quick recognition of COVID symptoms by nurse Hayley, swift escalation - calling the doctor and ambulance - and continued, attentive follow-up during hospital stays. The situation is described as a lifesaving sequence of actions that the family remains profoundly grateful for, underscoring the importance of quick thinking and proactive nursing care in acute situations.

In other narratives, the continuity and personal touch of the care team are celebrated in more intimate terms. Families talk about nurses and aides who felt like part of the family, offering not just professional care but a sense of belonging and safety during vulnerable times. One reviewer notes that after her son passed, the team stayed in touch for a year, illustrating the lasting relationship that can develop between home health providers and families. A separate account from Rhonda Jones praises the hospice care for mom in the last weeks of life, describing prompt callbacks, unhurried visits, and admissions of respect in every interaction. Specific staff members are named with warmth and gratitude - Caroline Dolan and Heather Hill for their calming touch, and Tish for bathing care - highlighting how the small, respectful gestures contribute to a dignified experience when it matters most. Even the bath aide is praised for gentleness and for teaching family members how to participate in the care, modeling a respectful, collaborative approach to caregiving.

Not all experiences match the most positive narratives, however. A portion of the feedback centers on frustration with changes in personnel and perceived declines in the level of attention. One family, who had previously had an excellent experience, notes that in a subsequent visit the nurse assignment changed multiple times within a short period, and that attempts to obtain information about medications were dismissed with the suggestion that caregivers' concerns were a sign of caregiver syndrome. The reviewer acknowledges that the therapists and bath aides remained solid, but the nurse's demeanor and perceived detachment were deeply painful. This contrast underscores how variable experiences can become when patient needs are complex (for example, dementia care) and staff assignments shift frequently.

More troubling elements appear in another set of comments that lean toward serious concerns about professionalism and safety. One reviewer characterizes the staff as unprofessional, rude, condescending, and negligent of basic safety practices such as universal precautions and proper handling of medications. They urge caution and describe a broader fear that patients' privacy and dignity are not always respected, and that appointments and sensitive interactions can slip through the cracks. The most alarming allegations revolve around accusations of a nurse filing a false police report against a family member, with claims of elder abuse and the potential for similar false allegations to be made in the future. The reviewer warns about cameras, read receipts, and other privacy-related worries, disputing the trust placed in the care team and urging readers to protect their own information and safety. A separate, highly adverse account details a deliberately chaotic experience: missed visits, miscommunication about scheduling, and accusations between the infusion company, the nurse, and a supervisor. In this narrative, a series of miscommunications - over timing, orders, supplies, and documentation - culminates in frustration and a sense that the system did not function as it should.

Taken together, these stories present a complex mosaic of care: moments of outstanding compassion, meticulous coordination, and meaningful human connection, alongside experiences marked by miscommunication, staffing instability, and allegations of unsafe or unprofessional behavior. For families considering Amedisys Home Health and Hospice in Florence, AL, the message is nuanced. The care teams have the capacity to deliver extraordinary support during fragile times, with specific nurses and aides earning deep appreciation and lasting trust. At the same time, there are clear caveats about potential gaps in scheduling, consistency, and communication, and there are stark warnings about the handling of safety, privacy, and documentation that some witnesses found deeply troubling.

If you are evaluating this provider, it may be wise to weigh both the valiant, compassionate care described by many families and the concerns raised by others. Ask for detailed information about staff assignments and contingency plans for scheduling, request clear medication and order documentation, and establish channels for rapid communication with the primary physician and the office team. In Florence, the experiences shared here reflect the real-world, human stakes of home health and hospice - where kindness, competence, and timely, respectful care can transform a difficult journey, while lapses in organization or conduct can have a profound impact on a family's sense of safety and trust.

This part of Florence, Alabama offers a variety of amenities and services that may be appealing for senior living. There are several restaurants nearby such as Zaxby's, Burger King, and Taco Bell, providing convenient dining options. Additionally, there are multiple physicians' offices in close proximity including obstetrics & gynecology and internal medicine clinics. Pharmacies like Three Oaks Pharmacy and Walgreens are easily accessible for medication needs. Places of worship such as Cross Point Church of Christ and Highland Baptist Church offer spiritual support for residents. Hospitals like Shoals Outpatient Surgery are located within a short distance for any medical emergencies. Parks like Martin Park and Wilson Park provide opportunities for outdoor recreation and relaxation. Overall, this area offers a range of services that could contribute to a comfortable and convenient senior living experience.

Restaurants

• Zaxby's (0.5 miles)
• Burger King (1 miles)
• Taco Bell (1.2 miles)
• El Pollito Loco (1.3 miles)
• KFC (1.3 miles)
• McDonald's (1.4 miles)
• Homeside Restaurant (1.6 miles)

Physicians

• Philip Mark Wakefield (0.7 miles)
• Obstetrics & Gynecology Associates Of Northwest Ala PC (0.7 miles)
• Infants & Childrens Clinic (1.7 miles)
• Michael Brummitt, MD (1.8 miles)
• Florence Ophthalmology (1.8 miles)
• Mitchell Internal Medicine Clinic PC (2 miles)
• Full Life Wellness Center (2.1 miles)

Pharmacies

• Three Oaks Pharmacy (0.7 miles)
• Massey Drugs Northwood (1 miles)
• Good Neighbor Pharmacy (1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (2 miles)
• Good Neighbor Pharmacy (2.3 miles)
• Vital Care of Northwest Alabama (2.4 miles)

Places of Worship

• Cross Point Church of Christ (0.8 miles)
• Prayer Chapel Forest Hills Baptist Church (0.9 miles)
• Southern Baptist Convention (1.3 miles)
• Highland Baptist Church (1.4 miles)
• North Wood United Methodist Church (1.5 miles)
• Parkway Community Church (1.5 miles)
• In Church Ministry (1.7 miles)

Hospitals

• Shoals Outpatient Surgery (1.1 miles)
• Davita Kidney Care (2 miles)
• ECM East (2.1 miles)

Cafes

• Blank Comics (1.5 miles)
• Rivertown Coff (2.6 miles)
• Starbucks (2.8 miles)

Transportation

• Enterprise Rent-A-Car (2 miles)

Parks

• Martin Park (2.1 miles)
• Wildwood Park (2.2 miles)
• Wilson Park (2.3 miles)
• Deibert Park (2.3 miles)