Horizon Home Care

Pros

• The staff at Center Home Care are incredibly kind, friendly, and patient.
• They take time to answer questions and help customers find exactly what they need.
• Sonya and Shunda went above and beyond to assist with CPAP needs, delivering quick and kind service.
• The team is courteous, helpful, and dedicated to excellent customer service.
• Mrs. Holloway is especially awesome and extremely helpful.
• The store is clean, neat, and offers reasonable prices.
• Sonya is highly recommended for CPAP equipment and superb customer service.
• Center Home Care is a dependable company that customers enjoy doing business with.
• The staff are consistently helpful, knowledgeable, and professional.

Cons

• Poor customer relations; rude and argumentative.
• An older blonde staff member was rude and unpleasant, adjusted the sling without asking, and suggested selling a sling.
• The store would not sell a water trap without a prescription, seen as prioritizing profits over meeting medical needs.
• The reviewer felt the business appeared to be more interested in lining pockets than assisting patients in need.

Review

Center Home Care emerges from these experiences as a dedicated resource for home health equipment, with a strong emphasis on kindness, patience, and a willingness to go the extra mile for customers. Across many visits, shoppers repeatedly describe a welcoming atmosphere where the staff greet them warmly, answer questions thoroughly, and take the time to ensure they leave with exactly what they need. The sense of dependability and genuine care shines through in almost every encounter, whether customers are seeking CPAP supplies, oxygen equipment, or simple everyday assistive devices.

A standout theme across the notes is the exceptional effort put forth by Sonya. She is repeatedly singled out as a person who makes complex decisions feel simple, guiding customers through equipment choices with clarity and patience. Whether assisting with CPAP needs, helping select the right equipment, or simply answering questions with a patient demeanor, Sonya consistently earns high praise for her attentiveness and cheerful manner. In one account, she is described as the best at what she does, and another consumer notes how she remains helpful and welcoming even during quick in-and-out visits, never making customers feel as though their time is being wasted. Her impact is clear in the many grateful messages that reference her role in making the shopping experience smooth and reassuring.

Beyond Sonya, several other team members are highlighted for their commendable service. Tammy is remembered for her efficiency and initiative in arranging transport and equipment when a doctor's order was delayed, providing reassurance at a stressful time. Melissa H. and Dakota are also acknowledged for their courteous, professional interactions, with one reviewer noting that their trio of staff members were outstanding - courteous, timely, and dedicated to ensuring a smooth purchase. The consistent thread is a team that listens, expedites needs, and treats customers with respect, turning what could be a routine transaction into a reassuring service experience.

There are stories that speak to the store's broader strengths: a clean, well-organized space where customers can browse and find the right items without hassle, accompanied by reasonable prices. Reviewers describe a place that is not only well-stocked with oxygen and CPAP supplies but also staffed by knowledgeable people who are quick to assist. The overall tone from these accounts is one of reliability and accessibility - customers feel they can return for ongoing needs and receive prompt, friendly support every time.

Several reviews emphasize the personal touch that makes Center Home Care feel like a trusted partner in ongoing health management. For example, customers describe being helped through the selection process with patient explanations, receiving help even during walk-in moments, and experiencing efficient service that respects their time. One patron noted that the staff's appreciation for their business was evident as soon as they walked in, a sentiment echoed by others who found the team to be consistently helpful, accurate, and fast. Another reviewer highlights how the staff's kindness and willingness to assist extend beyond a single visit, reinforcing a sense of dependable long-term support.

Despite the overwhelmingly positive feedback, there are a few notes of concern that temper the otherwise glowing picture. One review points to poor customer relations, describing a rude and argumentative interaction that left a negative impression. Another account recounts a frustrating experience with an in-store employee who questioned a sling's adjustment and acted in a manner described as rude and unpleasant, raising concerns about how customers are treated in some encounters. A separate complaint centers on prescription requirements, with the customer unable to obtain a water trap for an oxygen patient without a prescription, suggesting a potential mismatch between customer needs and store policy in certain situations. These excerpts remind readers that, while the team is widely praised, there are moments when interactions fall short of the high standard many reviewers have come to expect.

Taken together, the reviews paint Center Home Care as a dependable, customer-focused supplier of home health equipment, trusted by many for its speed, friendliness, and expertise. The repeated mention of specific staff members - most notably Sonya - creates a sense of a consistent, people-driven approach to service where customers feel seen and supported. The positive experiences - ranging from quick problem-solving and thorough answers to patient transportation arrangements and affordable pricing - form a compelling portrait of a business that often goes beyond transactional care to provide peace of mind for patients and their families.

For anyone seeking home health supplies, the messages conveyed here suggest Center Home Care is a strong choice. The staff's willingness to help, their professional demeanor, and their demonstrated readiness to assist with complex needs - paired with a clean, organized store and reasonable prices - offer a compelling combination. While no experience is perfect and a few customers report negative interactions or policy hurdles, the overall sentiment is one of gratitude and satisfaction. The many testimonials collectively highlight a place where compassionate staff, practical know-how, and prompt, dependable service come together to support patients and caregivers in meaningful ways.

Cafes

• Boldly Going Coffee Shop (0.2 miles)
• Panera Bread (1.2 miles)
• Downtown Donuts (2.5 miles)

Transportation

• Enterprise Rent-A-Car (0.2 miles)
• Windwalker Aviation (4.8 miles)
• Enterprise Municipal Airport ETS (5.3 miles)
• Cairns Army Airfield (OZR) (7 miles)
• Knox Army Heliport (8.6 miles)
• U-Haul Neighborhood Dealer (11.3 miles)

Restaurants

• Captain D's (0.3 miles)
• Pop's Oyster Bar & Grill (0.5 miles)
• Mom's Family Restaurant (0.7 miles)
• Hardee's (0.8 miles)
• Papa John's Pizza (0.8 miles)
• McDonald's (0.9 miles)
• Waffle House (1 miles)

Pharmacies

• Walgreens (0.9 miles)
• Martin-Colley Drugs (1.1 miles)
• Bryan Pharmacy (1.2 miles)
• Bryant Pharmacy (1.2 miles)
• Center Drugs of Enterprise (1.3 miles)
• Bryars-Warren Drug Co. (2.4 miles)
• Holley Pharmacy (2.5 miles)

Physicians

• Enterprise Medical Clinic (1.1 miles)
• Benefield Pam - Medical & Surgical Eye Care (1.1 miles)
• American Family Care Enterprise (1.1 miles)
• Ladies First of Enterprise (1.2 miles)
• Enterprise Pediatric Clinic (1.4 miles)
• SE Oral Surgery Center (1.4 miles)
• Family Eye & Laser (1.5 miles)

Hospitals

• Medical Center Enterprise (2.4 miles)
• South Alabama Outpatient Services (2.4 miles)

Parks

• Enterprise Recreational Complex (3 miles)
• Parks And Recreation-Enterprise (3.1 miles)
• Johnny Henderson Family Park (3.3 miles)
• Bowden Terrace Neighborhood Center Playground (6.3 miles)

Places of Worship

• Refuge Church (4.1 miles)
• Church On Boll Weevil Circle (4.1 miles)
• Iglesia Cristiana Torre Fuerte (4.2 miles)
• Pleasant Shade Baptist Church (4.2 miles)
• Calvary Baptist Church (5 miles)
• Vision Korean Baptist Church (6.1 miles)
• Daleville Baptist Church (6.6 miles)