Horizon Home Care in Enterprise, AL

Pros

• Center Home Care is an amazing place to purchase home equipment.
• The staff are incredibly kind, friendly, and patient throughout the process.
• They take the time to answer questions and help customers find exactly what they need.
• Customers will definitely use Center Home Care again.
• The team is welcoming, helpful, and professional.
• Sonya and Shunda went out of their way to help with CPAP machines; they were quick, efficient, and kind.
• Sonya is courteous, knowledgeable, and always provides great service.
• The store is clean and neat, with reasonable prices, and staff help locate needed supplies.
• Center Home Care staff are extremely helpful, prompt, and professional.
• All Center Home Health employees are great and truly care about patients' needs.

Cons

• Poor customer relations; the staff were rude and argumentative.
• A staff member was described as rude and unpleasant, and the reviewer said they wouldn't be returning.
• The store allegedly wouldn't sell a water trap without a prescription, accused of prioritizing profits over meeting medical needs.
• An older blonde staff member was described as rude and dismissive during sling adjustment.

Review

Horizon Home Care in Enterprise, AL is best suited for families and seniors who need dependable access to durable medical equipment (DME) and related home care supplies, with an emphasis on quick, human-centered service. The community tends to work best for those navigating a hospital-to-home discharge or ongoing support needs for oxygen, CPAP, slings, and other everyday devices. When a family values staff who listen, explain clearly, and move with urgency to get equipment in place, Horizon typically delivers.

Those who may want to consider alternatives are families for whom consistency in every single interaction is non-negotiable. The feedback pool shows a strong majority of positive encounters, but it also contains clearly negative experiences: rude or argumentative conduct from a few staff and incidents where policy or approach impeded timely assistance. In particular, there are accounts of friction over prescription requirements and a perception that some interactions feel dismissive or unhelpful. For families whose tolerance for variability is low or whose care plan hinges on uniformly predictable customer service, exploring other providers may be prudent.

On balance, the pros in these reviews significantly tilt toward making Horizon a strong option. The standout attributes include courteous, knowledgeable staff who take the time to guide decisions and answer questions; quick, efficient service that gets items like CPAP equipment or oxygen supplies in place without unnecessary delays; a clean, well-organized store environment; and reasonable pricing. A recurring theme is staff going the extra mile - names like Sonya, Tammy, Shunda, Melissa H., Dakota, and Mrs. Holloway appear as testaments to personal attention, rapid problem-solving, and a willingness to expedite urgent needs, including discharge scenarios where one call can set things in motion. These elements collectively reduce caregiver burden and support smoother transitions to home-based care.

For assisted living decision-making, these strengths translate into practical leverage. The ability to secure and set up essential equipment quickly, and to coordinate transport or support during discharge, matters when a resident moves into a community with ongoing equipment needs. The most compelling value is not just the product catalog but the service scaffolding - responsive ordering, on-site setup, and adaptable problem-solving that can keep a senior's daily routines stable. However, the negative experiences highlighted in a handful of reviews - especially regarding interpersonal interactions and policy-driven delays - underscore the importance of selecting a provider who can offer a consistently named point of contact and reliable escalation pathways.

To protect the decision-making process, families should ask pointed questions up front. How does Horizon handle urgent requests, and is there a dedicated account manager who remains the single point of contact? What exactly is required to fulfill a new CPAP, oxygen, or other DME order, and how flexible are prescription policies in time-sensitive situations? What are the typical turnaround times for delivery, installation, and ongoing maintenance? How are pricing, insurance processing, and returns handled, and is there transparency around any service fees? Finally, inquire about in-home setup capabilities, technical support availability, and written policies for escalation if service falls short of expectations.

The bottom line is clear: Horizon Home Care presents a compelling option for families needing rapid, personable access to home health equipment and reliable support during care transitions. The voices behind the reviews describe a culture where patient, attentive staff can transform what is often a stressful process into a smoother experience. Yet the service landscape also reveals that consistency varies, and a few encounters devolved into friction. For families placing a premium on uniformly excellent customer relations, it is essential to validate a dedicated liaison and clear service commitments before committing. When those elements are in place, Horizon stands as a prudent, practical ally for keeping loved ones comfortable and well-equipped in the move to or within an assisted living setting.

Cafes

• Boldly Going Coffee Shop (0.2 miles)
• Panera Bread (1.2 miles)
• Downtown Donuts (2.5 miles)

Transportation

• Enterprise Rent-A-Car (0.2 miles)
• Windwalker Aviation (4.8 miles)
• Enterprise Municipal Airport ETS (5.3 miles)
• Cairns Army Airfield (OZR) (7 miles)
• Knox Army Heliport (8.6 miles)
• U-Haul Neighborhood Dealer (11.3 miles)

Restaurants

• Captain D's (0.3 miles)
• Pop's Oyster Bar & Grill (0.5 miles)
• Mom's Family Restaurant (0.7 miles)
• Hardee's (0.8 miles)
• Papa John's Pizza (0.8 miles)
• McDonald's (0.9 miles)
• Waffle House (1 miles)

Pharmacies

• Walgreens (0.9 miles)
• Martin-Colley Drugs (1.1 miles)
• Bryan Pharmacy (1.2 miles)
• Bryant Pharmacy (1.2 miles)
• Center Drugs of Enterprise (1.3 miles)
• Bryars-Warren Drug Co. (2.4 miles)
• Holley Pharmacy (2.5 miles)

Physicians

• Enterprise Medical Clinic (1.1 miles)
• Benefield Pam - Medical & Surgical Eye Care (1.1 miles)
• American Family Care Enterprise (1.1 miles)
• Ladies First of Enterprise (1.2 miles)
• Enterprise Pediatric Clinic (1.4 miles)
• SE Oral Surgery Center (1.4 miles)
• Family Eye & Laser (1.5 miles)

Hospitals

• Medical Center Enterprise (2.4 miles)
• South Alabama Outpatient Services (2.4 miles)

Parks

• Enterprise Recreational Complex (3 miles)
• Parks And Recreation-Enterprise (3.1 miles)
• Johnny Henderson Family Park (3.3 miles)
• Bowden Terrace Neighborhood Center Playground (6.3 miles)

Places of Worship

• Refuge Church (4.1 miles)
• Church On Boll Weevil Circle (4.1 miles)
• Iglesia Cristiana Torre Fuerte (4.2 miles)
• Pleasant Shade Baptist Church (4.2 miles)
• Calvary Baptist Church (5 miles)
• Vision Korean Baptist Church (6.1 miles)
• Daleville Baptist Church (6.6 miles)