214 East 23Rd Street, Cheyenne, WY 82001
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Across Cheyenne Regional Medical Center, patient experiences span a broad spectrum from heartfelt gratitude to sharp disappointment. On the glowingly positive side, a number of reviewers highlight nurses and other frontline staff who went above and beyond to ensure comfort, clarity, and compassionate care. One patient recalled an echo test where a nurse named Rita stood out for her professionalism, kindness, and thoroughness, even when the patient was in another area receiving tests. This reviewer felt Rita "went above and beyond," and stressed that the entire team helped create a sense of ease and reassurance during a stressful medical experience. Another account praised the ER staff as a whole - the nurses, doctors, phlebotomists, and registration team - describing them as incredibly kind, compassionate, and knowledgeable. In that moment of crisis, their professionalism and empathy made a meaningful difference, leaving the patient grateful for the care available in the community. Across several visits, reviewers consistently note that, when care was well-executed, it was characterized by warmth, respect, and attentiveness that helped patients feel truly supported.
In the Emergency Department specifically, the praise is nuanced but persistent. One reviewer rated the ER experience as five stars for getting into an ER room quickly and appreciated the kindness and helpfulness of the registered nurses, nurse practitioners, and the broader ER team. Yet even within this positive frame there are cautions about workflow and communication. It was noted that while the staff were excellent, the experience could be hampered by perceived understaffing, with a later visit recounting a four-hour wait for bloodwork and fluids - an issue that many hospitals face when demand is high. The reviewer recognized the reality that test results take time, but suggested that more proactive communication about delays and expected timelines would be helpful. A memorable aside was the staff member Miranda, who left a lasting impression on one visitor and was singled out as a highlight within the ER's longer, variable narrative.
Beyond the ER, the Acute Rehabilitation Unit (ARU) at Cheyenne Regional is celebrated by another family as a beacon of hope during a difficult recovery journey. After stabilizing elsewhere, a spouse saw their husband transfer to ARU, and the care in that unit was described in glowing terms. The entire team - nurses, aides, doctors, nurse practitioners, case managers, and therapists across physical, occupational, and speech disciplines - was praised for exceptional competence and dedication. Reviewers emphasized the depth of compassion demonstrated, noting that the therapists pushed with kindness and expertise to achieve milestones that once seemed out of reach. The warmth extended to ancillary staff - food service workers and custodians - contributing to a welcoming, uplifting environment. The ARU was described as a "gem" within Cheyenne Regional, with a consensus that the care there gave the patient renewed hope and a clearer path forward in rehabilitation, leaving families feeling grateful and encouraged.
Not every visit and every unit elicits praise, however. A subset of reviews centers on concerns about communication, consistency, and perceived indifference in some interactions. One review targets a telemedicine/telemetry clinician - referred to as Singh, Yojna - who allegedly told a patient that the doctor "does not give a damn about her patients" and suggested hastily discharging patients, even stating they might be left in a body bag rather than receiving needed care. The reviewer, incensed by what they described as a dismissal of patient and family needs, urged the hospital to "do better" in how it speaks to patients and their loved ones. This single account stands in stark contrast to the more positive experiences described elsewhere, underscoring how patient perceptions can diverge sharply within the same hospital system.
Other negative threads circle around specific, personal health concerns that were not adequately addressed. A postpartum patient and her family recount a situation where a clinician dismissed a symptom as a skin rash, recommending Aquaphor even though the symptom was not on the surface of the skin and did not resemble a simple rash. They described trying various remedies with little effect and receiving a recommendation to seek urgent care rather than scheduling an appointment with a maternal-health specialist who would know the patient's history. The reviewer criticized what they saw as a misalignment between a provider's expertise and the patient's recent postpartum status, lamenting a sense that the doctors were more focused on insurance payouts than comprehensive clinical evaluation. The sentiment echoed a broader frustration with the system, including the feeling that their concerns were not given the time or attention they deserved during a critical period.
A separate thread focuses on workman's compensation experiences, presenting a cautionary tale about administrative friction. A patient who needed stitches after a workplace injury described rude behavior around a tetanus shot while also recounting how the clinic later sent bill notices months after the fact, insisting on information that the patient believed had already been provided or that should have been unnecessary under workers' comp arrangements. The patient ultimately had to navigate state resources to resolve what felt like a avoidable administrative nightmare, illustrating how non-clinical factors - billing, paperwork, and insurer interactions - can color a patient's overall impression of a hospital stay as much as the clinical care itself.
To round out the portrait, one reviewer who had a negative experience with a different episode still acknowledged some bright spots, while others labeled the experience as "absolutely terrible." Across these varied accounts, the hospital emerges as a complex ecosystem where moments of highly effective, compassionate care blend with episodes of frustration over delays, miscommunications, and administrative hurdles. A recurring sentiment across multiple reviews is that when staff - whether in nursing, medicine, or support services - communicate clearly, treat patients with dignity, and coordinate efficiently, the hospital delivers care that patients feel is worthy of recommendation. Conversely, when staffing gaps, unclear information, or perceived indifference creep in, the same facility can feel like a source of stress rather than relief.
In sum, Cheyenne Regional Medical Center represents a facility of contrasts. The most powerful testimonials celebrate teams and individuals who demonstrate empathy, expertise, and a patient-centered approach - from Rita the echo nurse who embodied thorough care, to the ER and ARU crews whose warmth and professionalism brought comfort during trying times. Yet there are equally strong accounts of frustration: delayed test results, gaps in communication, administrative missteps, and concerns about how certain clinicians - whether due to workload, perspective, or processes - interact with patients and families. Taken together, the reviews sketch a hospital that many patients hold in high regard for the life-changing, compassionate care it can provide, while also revealing persistent opportunities for improvement in staffing, communication, and administrative practices that would help ensure consistently positive patient experiences across all units.
Cheyenne Reg Medical Center Transitional Care Unit in Cheyenne, WY is a premier assisted living community that offers a range of amenities and care services to provide a comfortable and supportive environment for its residents. The community boasts a spacious dining room where residents can enjoy delicious meals prepared by the staff. Each living space is fully furnished, ensuring that residents have all the necessary comforts to feel at home.
In addition to the indoor spaces, the community also features a beautiful garden and outdoor spaces where residents can relax and enjoy nature. Housekeeping services are provided to ensure that the common areas and individual living spaces are kept clean and tidy at all times.
The staff at Cheyenne Reg Medical Center Transitional Care Unit offer move-in coordination assistance to make the transition into the community as smooth as possible. Residents can rest assured knowing that there is telephone access available for them to stay connected with loved ones, as well as Wi-Fi/high-speed internet for their convenience.
Care services provided include assistance with activities of daily living such as bathing, dressing, and transfers. The staff also offer support in managing diabetes diets and medication management. Special dietary restrictions are accommodated to meet the unique needs of each resident.
Residents at Cheyenne Reg Medical Center Transitional Care Unit can participate in scheduled daily activities to engage in social interactions and personal growth. In addition, there are various amenities nearby including 2 cafes, 6 parks, 5 pharmacies, 24 physicians, 36 restaurants, 6 transportation options, 16 places of worship, 2 theaters, and 3 hospitals. This ensures that residents have easy access to essential services and entertainment options within close proximity.
Overall, Cheyenne Reg Medical Center Transitional Care Unit provides a nurturing and supportive environment where residents can receive personalized care while enjoying a range of amenities and nearby conveniences.
Cheyenne Reg Medical Center Transitional Care Unit is located at 214 East 23Rd Street, Cheyenne, WY 82001 in Laramie County, Wyoming
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