Bay At Colonial Manor Health And Rehab

Pros

• There were a few staff members who genuinely cared about the residents' well-being.
• The facility has the potential for improvement with the right changes, such as hiring a new cook to enhance the food quality.
• The possibility of making alternative arrangements for care can lead to better experiences in the future.

Cons

• The facility lacks care and compassion from most of the staff, indicating a lack of interest in their profession.
• Communication with family members is severely lacking, leading to frustration and mistrust.
• The social worker is unhelpful and dismissive, providing inaccurate information and failing to assist effectively.
• For the high cost of care, the food provided is inadequate and unsatisfactory.
• Patients do not receive timely medication or assistance, resulting in neglectful situations such as being forgotten in the restroom.
• There are frequent challenges in finding staff when help is needed, worsening the quality of care provided.
• The overall quality of care leads to fear for the well-being of loved ones left in their charge.

Review

The reviews reflect a deeply troubling consensus regarding the quality of care and overall environment at this particular facility, highlighting a profound lack of compassion and professionalism from the staff towards residents and their families. Many reviewers advise against placing loved ones in this facility, stating that if one truly cares for their family member or friend, they should seek alternatives. This sentiment emerges from an acknowledgment of the facility's numerous empty rooms juxtaposed against other places that are fully occupied. The implication is clear: potential residents are not choosing this location for reasons that transcend mere availability; they are making conscious decisions based on perceived standards of care.

Several reviewers express dismay at the apparent indifference exhibited by the majority of staff members. There is a palpable concern that many employees either lack genuine passion for their profession or receive insufficient compensation for their work, leading to a pervasive attitude that feels dismissive or uncaring. While some staff members do show signs of compassion, these individuals seem to be outnumbered significantly by those who fail to meet even basic expectations of care. This disparity demonstrates a systemic issue within the facility’s workforce, raising questions about hiring practices and training protocols.

A particularly alarming aspect of the reviews centers on communication—or rather, the lack thereof—between staff and family members. Families report feeling completely disconnected from their loved ones while they are in care; crucial updates about health status or daily occurrences appear to be scarce or nonexistent. When families inquire about care routines or services provided, they often encounter excuses instead of answers. Reviewers recount experiences where they were told that attempts to communicate had been made but found no evidence supporting these claims, resulting in feelings of distrust towards management and caregivers alike.

Additionally, several reviewers shine a light on specific operational failures within the facility—most notably regarding medication administration and hygiene practices. One reviewer mentions that their loved one did not receive necessary medications until well over 24 hours after admission; another details how their relative was neglected in terms of basic needs like meals and bathing for several days at a time. Such accounts paint a disconcerting picture where critical aspects of care—a resident’s medical regimen and personal hygiene—are ignored or ineffectively managed by staff members who should theoretically prioritize them above all else.

Compounding these issues is criticism directed at personnel responsible for case management within the facility. In particular, one reviewer targets a social worker as being unhelpful and dismissive; according to them, this individual often makes things up simply to avoid engaging in meaningful dialogue with families trying to advocate for their loved ones’ needs. Such testimonials suggest an alarming disconnect between administrative oversight and patient advocacy efforts, which could compromise resident safety further still.

Lastly, financial concerns loom large in these reviews as well; with costs upward of $8,000 per month cited by multiple individuals, there exists an expectation that basic services such as proper nutrition should be provided consistently. Unfortunately, feedback suggests otherwise—with vague meal portions exacerbating frustrations surrounding food quality alongside service delivery complaints regarding dining arrangements overall. This unfathomable gap between cost incurred by families versus actual services rendered leads many to conclude unequivocally: if facilities charging premium prices fail entirely in delivering what has been paid for—namely adequate nourishment—it casts doubt on every other aspect associated with resident welfare too.

In summary, these reviews present a heart-wrenching depiction of a long-term care facility grappling with severe operational inadequacies across multiple dimensions—from staffing levels imbued with apathy toward resident dignity through frustrating lapses in communication—all underscored by emotional distress felt acutely by concerned family members hoping merely for adequate support during vulnerable times.

This part of Wausau, Wisconsin, offers a variety of amenities and services that would be beneficial for seniors looking for a peaceful and convenient living environment. With several places of worship nearby, including St Michael Catholic Church and Jehovah's Witnesses, residents have access to spiritual support within close proximity. Additionally, there are multiple hospitals and pharmacies in the area such as Safe Kids Wausau Area and Young's Pharmacy, ensuring easy access to healthcare services. A selection of cafes and restaurants like Biggby Coffee and Culver's provide opportunities for socializing or enjoying a meal out. The presence of parks like Scholfield Park and Riveredge Parkway offer pleasant outdoor spaces for leisurely walks or relaxation. Overall, this part of Wausau presents a well-rounded community with essential resources for seniors seeking a comfortable lifestyle.

Places of Worship

• St Michael Catholic Church (0.6 miles)
• Remnant Student Ministries (1.2 miles)
• Nulifesong Outreach (1.2 miles)
• Jehovah's Witnesses (1.5 miles)
• Institute of Christ the King (1.5 miles)
• Grace & Truth Chapel (1.9 miles)
• Wausau Bible Church (2.1 miles)

Hospitals

• Safe Kids Wausau Area (0.6 miles)
• Aspirus Behavioral Medicine Clinic (2.8 miles)
• Westhill Professional Building (2.8 miles)
• Oakview Professional Building (2.9 miles)

Cafes

• Biggby Coffee (0.7 miles)
• Whitewater Music Hall (1.4 miles)
• Starbucks (2.2 miles)
• Panera Bread (2.3 miles)

Pharmacies

• Young's Pharmacy (0.7 miles)
• Young's Drug Store (0.7 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.1 miles)
• Trig's Floral & Home (2.2 miles)
• Ascension Rx - Wausau Pharmacy (2.2 miles)
• Walgreens (2.3 miles)

Physicians

• Bridge Community Health Clinic (0.7 miles)
• Bridge Clinic (0.7 miles)
• Healthfirst (1.2 miles)
• American Telepsychiatry (1.2 miles)
• Aicher David J DDS - Aicher David J, DDS - Advanced Dental Professionals (1.2 miles)
• Dr. Kirk DeYoung (1.3 miles)
• Dermatology Associates of Wisconsin (1.5 miles)

Restaurants

• Glass Hat (0.8 miles)
• WOW Family Entertainment Center (0.9 miles)
• Culver's (1 miles)
• Lil' Ole Winemaker Shoppe (1.1 miles)
• Red Eye Brewing Company (1.2 miles)
• Jalapenos Mexican Restaurante & Bar (1.3 miles)
• McDonald's (1.4 miles)

Parks

• Scholfield Park (0.8 miles)
• Riverlife Playground (0.9 miles)
• Merrill Ave Triangle (1.3 miles)
• Riverview hilltop park (1.4 miles)
• Isle of Ferns Park (1.7 miles)
• Riveredge Parkway (1.8 miles)
• Marathon Park (2 miles)

Transportation

• D bus (1.2 miles)