41 Rickel Rd, Sun Prairie, WI 53590
To contact a resident: (608) 837-8529
For more information about senior living options: (866) 208-4318
Willows Nursing & Rehab Ctr Costs & Pricing
At Willows Nursing & Rehab Center, the monthly cost for a private room is $6,870, which significantly exceeds both the average rates in Dane County and across the state of Wisconsin. In comparison, the typical monthly expense for a private room in Dane County stands at $3,914, while the statewide average is even lower at $4,339. This disparity may reflect the specialized services and amenities provided at Willows, suggesting that families seeking care here might be investing in a higher level of comfort or particular therapeutic offerings unique to this facility.
| Floor plans | Willows Nursing & Rehab Ctr | Dane County | Wisconsin |
|---|---|---|---|
| Private | $6,870 | $3,914 | $4,339 |
Overall Review of Willows Nursing & Rehab Ctr
Pros
Management has improved and the staff are empathic.- The facility’s quality has really turned around.
- The staff were amazing to residents and responsive to their needs.
- The rehab program is very good.
- The therapist has been there for a long time.
- The activities were very good and the director was nice.
- The food was good and dietary monitoring was thorough.
- The facility was clean.
Cons
The Willows is described as a God-awful sad place that should be investigated by the Health Department.- The facility is deemed detrimental to health, with a reviewer saying they would give less than one star.
- The director is accused of being insincere and caring only as an act; neglect by staff is cited.
- Nurses allegedly went two weeks without giving the resident her medications, described as neglect.
- The reviewer warns to run fast before putting a loved one in this awful, disgraceful place.
- The facility is described as dirty, with smells, unhelpful staff, and outdated.
- Administration is likened to a used car salesman.
- A wrong medication incident occurred where the wrong drug was given to the other patient, and such errors are claimed to have happened before.
Review
Willows Nursing & Rehab Center in Sun Prairie is best suited for families seeking short-term rehabilitation with solid therapy resources and a hands-on care team, provided they can tolerate a care environment that has shown both strong rehab potential and notable safety and consistency risks. Since its sale to Crossroads, several families report that management oversight and empathy among staff have improved, which matters for real-time responsiveness and daily interactions during recovery.
Yet there are clear reasons to consider alternatives. A number of reviews allege neglect, medication errors, and lapses in routine safety, including gaps in med administration and even wrong medications being given. Cleanliness and odor concerns, together with claims of an outdated facility and high costs, create a pattern that raises red flags for long-term safety and dignity. Families must weigh whether a facility with these reputational whiplash indicators can reliably sustain the level of daily care a loved one requires.
The strongest positives lie in rehab quality and therapy continuity. Reports of long-tenured therapists and an active, responsive director in some shifts suggest that residents can make meaningful progress when engaged in therapy and daily activity plans. When care staff are described as empathic and the environment remains clean in certain reviews, it signals that the right staff mix can deliver practical recovery gains and a constructive daily routine. These advantages can offset some uncertainty, but only when medication safety and consistent staffing are demonstrably solid.
Where the balance tips away is in safety and reliability. The most serious concerns revolve around medication management, episodes of missing meds, incorrect prescriptions, and perceived neglect, and the recurring impressions of unhelpful staff and inconsistent administration. The discrepancy between positive rehab notes and negative safety anecdotes creates a volatile picture: progress in therapy does not automatically translate into dependable daily care. For a resident whose needs include complex medical supervision or a lower tolerance for risk, these gaps can erode confidence quickly.
To make a well-informed decision, pursue concrete, current data and verification. Insist on recent state inspection results and any corrective action plans; request to speak directly with the nurse manager about med administration protocols and how shortages or mix-ups are prevented; tour therapy spaces during a typical day to observe therapist experience and patient engagement; assess cleanliness and odor in person rather than relying on photos; and ask for transparency around costs, what is included, and any potential add-ons. Also demand candid conversations about staffing levels across shifts and how care plans are coordinated between rehab and long-term care services.
Ultimately, the choice hinges on long-term goals and risk tolerance. If a rehab-focused placement with attentive therapists and a clear plan for recovery is the priority, and there is confidence in medication safety and consistent staffing, Willows can be workable, even preferable, for the right resident amid careful monitoring. If long-term residency is the aim, and predictable safety, consistent daily care, and a modern, well-maintained environment are non-negotiable, alternative communities with stronger safety records and lower cost pressures should be seriously considered. Families should treat this as a decision with conditional viability: viable for short-term rehab with vigilant oversight, questionable for extended stay without substantial, verifiable assurances.
Actionable next steps: arrange a comprehensive tour during active hours, not just a staged visit; insist on speaking with several frontline staff and the nurse manager about daily med routines and incident history; request the latest state survey results and any pending corrective actions; review the menu and diabetic management practices in detail; and compare Willows side-by-side with a couple of nearby facilities that consistently score higher on safety and resident satisfaction. A well-supported verdict will hinge on concrete, up-to-date assurances rather than impressions from a single visit or an online snapshot.
Skilled Nursing Facility
Activities on-site
Bath tubs
Beautician on-site
Devotional services off-site
Indoor common areas
Outdoor common areas
Private
Respite or short term stays offered
Wheelchair accessible showers
Dane County Regional (6 miles away)
High acuity care
Incontinence care
Meals provided
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