Crossroads Care Center Of Sun Prairie
Save41 Rickel Road, Sun Prairie, WI 53590
For more information about senior living options: (844) 490-3973
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The mom loved the meals and the staff. The POA was happy with staff communication and the excellent care her mother received. The staff, including Mr. Vander Meer, were especially helpful. The facility provides great quality care to its patients. They offer daily activities, a library, and puzzles. Physical therapy helped him regain strength and walk well. Crossroads Sun Prairie is an excellent community; care and food are good.
The facility is dirty and the bathroom has poop stains and crusted urine. The staff were unaware of why a patient was there, including a nurse who didn't know why a relative was in rehab. They claimed to have called police over recording, but there were no signs indicating recording wasn't allowed. A staffer tone-checked a visitor to keep complaints about reviews from being heard. The staff were rude to the reviewer for mentioning the reviews. The facility does not keep track of patients' health status, as shown by a nurse not knowing why a patient was there. Families reported the facility didn't know why a relative with MS was there and were unhappy. The care was unprofessional and poor. The bathroom was filthy, the bed was uncomfortable, and the reviewer waited hours for help; a walker was never provided. The food was inadequate for allergies; being told to eat a hot dog. The place felt dirty and depressing, with rude staff and slow responses. There were medication errors and infection-control concerns; a patient had an open wound and needed IV antibiotics. A family member was left unattended leading to severe harm, including a brain injury.Crossroads Care Center of Sun Prairie is best suited for seniors who need short- to mid-term rehabilitation and value a smaller, more intimate setting where staff interactions feel personal and accountability is visible through day-to-day communications. This community can work well for families seeking active PT/OT programs, clear updates on progress, and a daily rhythm that includes structured activities. It is less appropriate for residents who require private, modernized accommodations, highly consistent night staffing, or intensive, long-term medical monitoring. For those with complex chronic conditions, high infection-control concerns, or a strong preference for modern amenities, alternatives deserve serious consideration.
The strongest positives here are a hands-on rehab environment and approachable staff. Several residents and families report effective physical and occupational therapy with tangible improvements in mobility, aided by on-site therapists and a focus on getting residents back on their feet. The smaller facility size often translates into more individual attention, steadier staff-resident relationships, and approachable administrators. Communications with families are highlighted as a real asset, with admissions and care teams who appear willing to engage, answer questions, and participate in care planning. Activities, a library, and daily engagement opportunities contribute to a sense of community that many families value.
Yet the negative experiences cited in multiple accounts cannot be dismissed. Serious cleanliness and safety concerns recur: filthy bathrooms, odors, and rooms that feel neglected; reports of delayed assistance, long waits for medications, and inconsistent monitoring raise questions about day-to-day reliability. Several reviews describe disorganization around medical information, unclear reasons for stays, and, in the most troubling cases, failures in supervision that led to crisis moments for residents. Food quality fluctuates, with some days delivering meals that residents deem inedible or poorly prepared, and there are persistent complaints about heat, air flow, and room comfort. The building's age and the lack of amenities seen in newer places - such as private rooms, reliable climate control, and up-to-date infrastructure - also weigh into the overall impression.
The key pros do not fully offset the main cons, especially for families weighing longer stays. When rehab is the goal, the evidence of meaningful mobility gains and the evident commitment of daytime staff can keep this facility competitive, but that potential hinges on consistent staffing, reliable safety practices, and steady cleanliness. The claim that the center has improved over time in some reviews offers a hopeful signal that management can address weaknesses; however, the spectrum of experiences is wide enough to demand caution. In short, effective rehab and caring daytime interactions can exist here, but they are too often competing with persistent concerns about cleanliness, safety, and night-time coverage.
For families considering Crossroads, a disciplined due-diligence approach is essential. Schedule visits at different times, including evenings, to observe responsiveness, smell, and overall care dynamics. Ask specifically about night staffing levels, incident reporting, and how medication administration is managed on all shifts. Inspect patient rooms for privacy, climate control, and accessibility, and probe the dining program for allergy accommodations and consistency. Request recent surveys or corrective-action reports from state or CMS oversight and talk directly with current residents and their families about sustained experiences beyond initial impressions. Clear, written expectations on response times and care plans should be sought before any commitment.
Ultimately, Crossroads Sun Prairie offers a pragmatic option for rehab-focused seniors who prioritize staff warmth and tangible progress in mobility within a small, personable environment. The decision hinges on tolerance for the building's age and occasional lapses in cleanliness and safety, balanced against the undeniable value of on-site therapy, direct accessibility to care teams, and a sense of community. If these positives align with the family's primary goals and risk tolerance, Crossroads can be a solid short-term choice - with vigilant oversight and explicit assurances. If the priority is consistent, pristine long-term care with first-rate safety protocols and private accommodations, better alternatives exist that minimize the risk of the troubling experiences that appear in multiple reviews.
50 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Dane County Regional (6 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Crossroads Care Center of Sun Prairie is an assisted living community located in the beautiful town of Sun Prairie, Wisconsin. Our facility offers a range of amenities and care services to ensure that our residents live comfortably and independently.
In terms of amenities, we provide cable or satellite TV in each room, allowing our residents to relax and enjoy their favorite shows. Our dining room offers restaurant-style dining where our residents can enjoy delicious meals prepared by our dedicated staff. Each room is fully furnished and includes a kitchenette for added convenience.
Our outdoor space provides a tranquil environment for our residents to relax and enjoy nature. We also have a small library where residents can indulge in their love for reading. For those who wish to stay connected, we offer telephone services as well as Wi-Fi/high-speed internet.
At Crossroads Care Center, we prioritize the well-being of our residents. Our 24-hour supervision ensures that they are always safe and attended to. We provide assistance with activities of daily living such as bathing, dressing, and transfers to ensure that our residents maintain their independence.
We also offer specialized care for those with diabetes or special dietary restrictions. Our experienced staff ensures that meals are prepared according to specific diet plans. Medication management is provided to ensure that residents take their medications correctly and on time.
To promote mental wellness, we have a dedicated program that focuses on the emotional needs of our residents. This includes activities and therapies tailored towards improving mental health.
In terms of nearby amenities, Crossroads Care Center is conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This allows easy access to various services and entertainment options for our residents.
Overall, Crossroads Care Center of Sun Prairie offers a comfortable and caring environment where seniors can receive personalized care while enjoying the numerous amenities available both within the community and in its surrounding area.
Crossroads Care Center Of Sun Prairie is located at 41 Rickel Road, Sun Prairie, WI 53590 in Dane County, Wisconsin
Crossroads Care Center Of Sun Prairie on seniors.fyi includes 5 photos including images showing outdoor, reception, office, interior, lobby, patio, umbrellas, garden, and more.
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