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3.2 from 43 reviews
5 stars
20
4 stars
3
3 stars
2
2 stars
3
1 stars
15
Overall Review of Crossroads Care Center Of Sun Prairie
differentiator5 reviews mention this
Rehab therapy helps with mobility
Residents describe physical and occupational therapy support during rehab stays.
Several reviews connect the rehab experience to therapy involvement, including progress with walking after a fall or surgery. Some residents also mention getting physical and occupational therapy as part of their stay, while others say therapy visits were limited or the intensity felt too high. Overall, the rehab portion of the stay shows up frequently in resident experiences, for both positive outcomes and frustration with how therapy was delivered.
common11 reviews mention this
Staff are often described as kind
Many residents and families describe staff as caring and responsive.
Positive reviews frequently mention staff being friendly, helpful, and attentive, with communication and daytime interactions standing out. Some reviewers also highlight a smaller feel with staff getting to know residents. At the same time, other reviews paint a different picture, including accounts of rudeness, poor communication, and unprofessional behavior. The staff experience appears inconsistent across reviews.
caveat7 reviews mention this
Cleanliness reviews are mixed
Cleanliness is a recurring concern in multiple reviews.
A few reviews say the facility was clean and kept up, including mention of clean floors and areas. But several others describe dirty bathrooms, unpleasant odors, and housekeeping problems like bedding not being changed for days. Some reviewers also describe rooms as in disrepair or a lack of basic hygiene during their visit or stay. Taken together, cleanliness varies sharply depending on the reviewer.
caveat7 reviews mention this
Food quality is inconsistent
Food quality and meal experience vary widely across reviews.
Some residents and families describe meals as enjoyable, including praise for timeliness and that the food felt “yummy.” Others report problems such as cold food, poor-quality meals, and specific frustrations with what was served or how meals were handled when allergies were involved. A recurring theme is that dinner may be worse than other meals for at least some reviewers. Overall, dining satisfaction is not uniform.
caveat6 reviews mention this
Slow response and staffing concerns
Some reviews describe delays getting help and concerns about staffing.
Several reviews point to understaffing or skeleton-crew coverage, especially around nights and overall availability. Others describe long waits for help, including delays for medications or assistance with restroom needs. Even when other parts of the stay are described positively, response time is singled out as a problem by multiple reviewers. This makes staffing availability a key caveat in the overall picture.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Housing
50 resident community capacity
Types of Care
Skilled Nursing Facility
Amenities
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Transportation
Dane County Regional (6 miles away)
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Restaurants
Culver's (0.1 miles)
Prairie Lanes (0.3 miles)
Subway (0.5 miles)
Daly's Bar & Grill (0.6 miles)
McDonald's (0.8 miles)
Lost Court Bar and Grill (1.3 miles)
Guimo's Mexican Restaurant (1.3 miles)
Pharmacies
O'Connell Pharmacy (0.5 miles)
Walgreens (0.8 miles)
Walgreens (1.4 miles)
Pick 'n Save Pharmacy (1.8 miles)
SSM Health Prescription Center (1.9 miles)
UW Health at The American Center Pharmacy (3.5 miles)
Target Pharmacy (5.4 miles)
Parks
Pheasant Run Park (0.5 miles)
Sunny Valley Park (0.6 miles)
Hunter's Ridge Park (0.7 miles)
Sheehan Park (0.9 miles)
Orfan Park (1.3 miles)
Angell Park Dream Park (1.5 miles)
Wetmore Park (1.5 miles)
Physicians
Total Wellness (1.3 miles)
Robertson Plastic Surgery (1.3 miles)
Allure Skin Health (1.5 miles)
Aesthetic Artistry MedSpa (1.8 miles)
Sun Prairie Clinic (1.9 miles)
Dean Health System (1.9 miles)
Dean Clinic (1.9 miles)
Places of Worship
Sacred Hearts of Jesus and Mary Catholic Church (1.5 miles)
Heartland Community Church (2.7 miles)
Eastside Evangelical Lutheran (5 miles)
Norway Grove Memorial Lutheran Church Elca (7.5 miles)
Crossroads Care Center Of Sun Prairie on seniors.fyi includes 5 photos including images showing outdoor, tree, landscaping, sidewalk, bedroom, television, decor, reception, and more.
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50 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Dane County Regional (6 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Strong therapy program with experienced staff and dedicated leadership.
Comprehensive Look at Senior Blood Pressure Charts: Normal and Elevated Levels by Age
Top Canine Companions for Older Adults
Comprehensive Guide to Blood Pressure Charts for Older Adults: Understanding Normal and High Readings by Age
