Good Shepherd Svc Ltd

Pros

• The staff became her extended family, sharing fun and laughter.
• Teamwork is truly the core of this care team, with staff listening and going beyond to keep residents safe.
• The staff at Meadow Wood Assisted Living provided exceptional care; they are kind, caring, and attentive.
• Good Shepherd Home provided exemplary care; the staff are compassionate and treat residents with dignity and respect.
• The Shepherd's Inn is an exceptional community; the care was amazing and they went above and beyond.

Cons

• The facility is very unwelcoming to visitors and uses outdated COVID protocols.
• Staff were rude to visitors and restricted activities like walking the halls with residents.
• Medication was not administered for several hours after doctor visits and orders.
• Nurses were seen standing around and not helping with residents' medication questions.
• The facility is overpriced and focused on money rather than residents' well-being.
• The care appears superficial; the facility looks nice but the quality of care is lacking.
• Rehabilitation services were inconsistent and not adequately supported.
• Visiting procedures are overly burdensome, requiring forms, tests, and appointments that are not consistently honored.
• The protocols and signage suggest an environment that treats residents like prisoners.
• The reviewer would give zero stars due to extreme dissatisfaction.

Review

Across the many notes left about Good Shepherd and its related services, a complex portrait emerges: care that many families found deeply meaningful, paired with experiences that left others frustrated, angry, or disheartened. In some voices, the people who work there become more like an extended family, people who listen, share laughter, and stand at the ready to support residents and their loved ones. In others, priorities and processes at the administration level seem to overtake the day-to-day human touch that families hold dear. Taken together, the reviews sketch a care network that can feel like a warm, welcoming home for some, while at times feeling rigid, opaque, and discouraging for others.

Several writers praise Meadow Wood Assisted Living for the genuine warmth and attentiveness of its staff. One reviewer notes that the Meadow Wood team is kind, caring, and attentive, and that their care for the father was exceptional. The sentiment repeats in another brief but emphatic line: the staff are exceptional, caring, and helpful. A third review lauds Good Shepherd Home in equally glowing terms, describing the care for their mother as exemplary and noting that the staff are compassionate, treat residents with dignity and respect, and that the facility itself stood out among many others they had considered. In these passages, the emphasis is on the relational side of care - the interaction, the reassurance, and the sense that the team is truly devoted to the well-being of residents and the peace of mind of families.

Yet the picture is not one-sided. A substantial cluster of feedback concentrates on substantial frustrations and perceived shortcomings within Good Shepherd's operations, particularly around visitor policies and everyday logistics. One reviewer squarely labels the experience as very unwelcoming and discouraging of visitors. They describe what they view as outdated COVID-era protocols - an at-door display that resembles an elementary poster board showing an outdated map and color-coded danger levels. Appointments are required to visit, with pages of paperwork and pre-entry testing; even after testing negative, visitors must wear masks and goggles. The reviewer notes a conflict between the perceived necessity for safety and the reality of their own vaccination status, suggesting that being vaccinated and boosted should translate into more straightforward access. But beyond the policy details, they recount a breakdown in execution: an appointment that was not recorded, multiple hoops that felt like unnecessary obstacles, and a sense that rules were not consistently applied.

The negative experiences extend into the inpatient and rehabilitation space. One account discusses a plan to discharge an ill loved one to home or to family care, only to have rehab support discussed as "swing bed" help, which then failed to deliver adequate interaction after just three days. The same account describes a staff member's curt instruction that "Guests have to stay in the rooms," which runs counter to a family member trying to support rehab progress. The overall impression conveyed is of a facility that, despite its attractive appearance, can feel unwelcoming to family members who want to be involved in care. The reviewer characterizes the environment as a one-star facility with appearances that mask deeper issues, and they describe staff behavior that is rude or dismissive in moments when care and rehab support are most needed.

Another reviewer adds a separate set of criticisms focused on the COVID protocols and the friction they create with families. After following the stated rules and arranging a visit, they were told there would be entry barriers that could complicate access, with a sense that the protocols predated vaccines and created a hollow sense of safety. They describe their own vaccination and rapid test status as insufficient to ease entry, and they recount a tense, inconsistent experience around visiting: a strict process, a moment of denial, and then a late acknowledgment that visitation would proceed. The reviewer describes how this experience occurred at a critical time when the resident could benefit from companionship and a less restrictive atmosphere, intensifying their sense of frustration.

In the same vein, a separate review extols The Shepherd's Inn as an exceptional community within Good Shepherd Services. The care provided to the reviewer's mother is described as amazing and beyond ordinary expectations, reinforcing the idea that the Good Shepherd network can deliver outstanding, person-centered care when systems function smoothly and staff engagement remains high. The positive note about Shepherd's Inn sits alongside the more difficult accounts, underscoring that experiences can vary widely even within the same organization.

Interwoven with these contrasts is a particularly harsh critique that challenges the ethics and financial practices of the facility. Describing themselves as unable to give zero stars but wishing they could, the reviewer condemns the care and management style, labeling the company "money hungry" and accusing it of overpriced services and aggressive lump-sum demands before discharging a patient back from the hospital. The account alleges delays in administering medicines, a cadre of nurses who appeared idle, and a general impression of neglect coupled with the impression of prioritizing payment collection over patient welfare. The reviewer's concluding sentiment is blunt: they would not spend a dime on what they consider an immoral business model.

Taken together, these reviews illuminate a care network that offers deeply moving stories of compassionate, family-centered care, alongside experiences where governance, communication, and protocol management appear to undermine the very trust families place in senior care facilities. On one hand, the staff at Meadow Wood and the Shepherd's Inn are described as kind, attentive, and devoted to residents' dignity; on the other hand, families recount a spectrum of frustrations: cumbersome and inconsistent visitation rules, confusing administrative processes, and anecdotal evidence of delays or gaps in care, particularly related to rehab progress and medication administration. In the end, the narratives suggest that the difference between a positive, affirming experience and a troubling one often hinges on the day-to-day alignment of frontline compassion with the institution's policies, communication, and consistency in applying those policies.

Across these perspectives, the core message remains clear: staff who listen, engage with families, and treat residents with warmth and respect are treasured by those who rely on them. When those same services are shadowed by rigid protocols, bureaucratic bottlenecks, and inconsistent execution, families feel the weight of those shortcomings just as acutely as they celebrate the moments of excellent care. The reviews together sketch a landscape of care that can be a genuine home away from home for some, while for others it becomes a source of disagreement, disappointment, and urgent calls for clearer, more humane practice.

Physicians

• Prevea Health (0.1 miles)
• Aurora Health Care (1.7 miles)
• Oneida Health Center (7.8 miles)
• Bellin Health Fitness Center (10.6 miles)
• Bellin Health Pulaski (10.7 miles)
• Sneak A Peek Ultra Sound Studio (10.8 miles)
• Food Safety Net Services - Green Bay (10.8 miles)

Pharmacies

• Seymour Health Mart Pharmacy (0.9 miles)
• Pulaski Pharmacy (11 miles)
• Bellin Health Pharmacy Ashwaubenon (11 miles)
• Sams East (11.4 miles)
• Aurora Pharmacy (11.7 miles)
• Walgreens (11.9 miles)
• CVS Pharmacy (12.6 miles)

Parks

• Rock Ledge Park (1.4 miles)
• Shippy Park Pulaski Wi (11 miles)
• Sand Acres Park (11.8 miles)

Restaurants

• McDonald's (1.7 miles)
• Geno's Hilltop Steakhouse (6 miles)
• Home Tavern (9.7 miles)
• Vince Lombardi's (10.1 miles)
• Jen's Knaughty Pine (10.3 miles)
• McDonald's (10.4 miles)
• McDonald's (10.8 miles)

Transportation

• Austin Straubel International Airport (GRB) (9.7 miles)
• Uber/Lyft Waiting Lot (9.7 miles)
• Jet Air Group (10.3 miles)

Cafes

• Sky World Coffee And Custard (10 miles)
• Starbucks (12.7 miles)
• Panera Bread (12.7 miles)
• Starbucks (12.7 miles)
• Oak Street Cafe (12.8 miles)

Places of Worship

• Trinity United Church of Christ (10.3 miles)
• Franciscan Center (11 miles)
• Nativity Of Our Lord Parish (12.8 miles)

Hospitals

• Bellin Memorial Hospital (11 miles)
• avIVa Infusions (11.9 miles)
• Saint Marys Hospital (12.6 miles)
• HSHS St. Mary's Hospital Medical Center (12.6 miles)
• Universal Hospital Services (12.7 miles)