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Heritage Health Services in Port Washington, WI

Heritage Health Services is a nursing home community in Port Washington, WI.

Information last verified:

Heritage Health Services in Port Washington, WI

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  • Interior

    A dining area set up for guests, featuring neatly arranged tables and an American flag.

  • Building

    A healthcare facility with a prominent sign on the lawn.

  • Architecture

    Front view of a commercial building celebrating 50 years.

  • Windows

    Heritage Health Services facility with a well-maintained exterior and signage.

  • Kitchen

    A spacious kitchen featuring modern appliances, a wooden dining table, and laundry facilities.

  • Bathroom

    A wheelchair positioned next to a bathroom toilet, highlighting accessibility features.

  • Natural Light

    A cozy reading area featuring a bookshelf, comfortable chairs, and a small table, illuminated by natural light.

  • Gym

    A well-equipped home gym featuring exercise machines and a wooden railing for support.

1119 North Wisconsin Street, Port Washington, WI 53074

For more information about senior living options: (866) 208-4318

2.2 from 32 reviews
5 stars
8
4 stars
1
3 stars
1
2 stars
0
1 stars
22

Overall Review of Heritage Health Services

differentiator 2 reviews mention this

Rehab therapy gets real praise

Residents highlight rehab therapy, including PT and OT, as a strong part of recovery.

A couple of reviewers describe therapy as genuinely helpful, specifically calling out OT and PT as very good. Another family member also credits rehab work for progress with walking and swallowing-related exercises, even while dealing with complex care needs like a feeding tube.

common 6 reviews mention this

Staff support feels helpful

Many residents and families describe staff who show up for questions and day-to-day support.

Several reviews say the team was consistently there to help—mentioning the manager, kitchen staff, and activities staff, along with caregivers being cheerful and friendly. A 4-star review also emphasizes kindness and that staff were helpful when answering questions and supporting recovery. One positive review notes the overall nursing team and doctor as supportive during rehab, not just therapy.

caveat 10 reviews mention this

Care can seem inconsistent

Some reviewers report understaffing and missed basic care needs.

Multiple negative reviews describe understaffing and failures to deliver basic caregiver tasks, including medication timing problems and inadequate catheter care. Other reviewers mention neglected hygiene and delayed attention, alongside complaints about residents not being repositioned or cared for as expected. Even among reviews that acknowledge a few good staff members, families still describe major gaps in care that drove their concerns.

caveat 2 reviews mention this

Hygiene and showers are a concern

Some reviewers specifically call out missed showers and poor cleanliness.

Two negative reviews mention hygiene falling short, including a resident never receiving showers and another review describing being left without showers. Together, these comments point to cleanliness and routine care not being reliably met for some residents.

caveat 2 reviews mention this

Food reviews are mixed

Food feedback is inconsistent, with both complaints and praise.

One reviewer says the food is awful. Another review says the food is great, creating a mixed overall impression.

  • A dining area set up for guests, featuring neatly arranged tables and an American flag.

How we summarize

Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.

Features

Housing

  • 74 resident community capacity 74 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing Facility

Amenities

  • Air-conditioning Air-conditioning
  • Beauty salon Beauty salon
  • Cable or satellite TV Cable or satellite TV
  • Computer center Computer center
  • Dining room Dining room
  • Fitness room Fitness room
  • Fully furnished Fully furnished
  • Gaming room Gaming room
  • Garden Garden
  • Housekeeping services Housekeeping services
  • Kitchenette Kitchenette
  • Move-in coordination Move-in coordination
  • Outdoor space Outdoor space
  • Private bathrooms Private bathrooms
  • Restaurant-style dining Restaurant-style dining
  • Small library Small library
  • Telephone Telephone
  • Wellness center Wellness center
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet available

Transportation

  • Community operated transportation Community operated transportation
  • Transportation arrangement Transportation arrangement
  • Transportation arrangement (non-medical) Transportation arrangement (non-medical)
  • Transportation to doctors appointments Transportation to doctors appointments

Care Services

  • 12-16 hour nursing 12-16 hour nursing
  • 24-hour call system 24-hour call system
  • 24-hour supervision 24-hour supervision
  • Activities of daily living assistance Activities of daily living assistance
  • Assistance with bathing Assistance with bathing
  • Assistance with dressing Assistance with dressing
  • Assistance with transfers Assistance with transfers
  • Diabetes diet Diabetes diet
  • Meal preparation and service Meal preparation and service
  • Medication management Medication management
  • Mental wellness program Mental wellness program
  • Special dietary restrictions Special dietary restrictions

Dining

  • Diabetes diet Diabetes diet
  • Special dietary restrictions Special dietary restrictions

Activities

  • Community-sponsored activities Community-sponsored activities
  • Concierge services Concierge services
  • Fitness programs Fitness programs
  • Planned day trips Planned day trips
  • Resident-run activities Resident-run activities
  • Scheduled daily activities Scheduled daily activities

Nearby Places of Interest

Restaurants

  • McDonald's (0.5 miles)
  • Arby's (0.5 miles)
  • Hundred Mile House (0.8 miles)
  • Yummy Bones BBQ & catering (0.9 miles)
  • Fork & Tap (0.9 miles)
  • Culver's (1.7 miles)
  • McDonald's (3.2 miles)

Cafes

  • Java Dock (1 miles)
  • Starbucks (2.9 miles)
  • Starbucks (6.3 miles)
  • Flipside Cafe & Grill (6.5 miles)
  • Java House (9.2 miles)
  • Cedarburg Coffee Roastery (9.3 miles)
  • Starbucks (9.8 miles)

Physicians

  • Mark Fitzsimmons MD (1.8 miles)
  • Aurora Health Center (2 miles)
  • Zuccaro Cheryl MD (2.8 miles)
  • Greenlane Family Practice (2.8 miles)
  • Lakeshore Eye Care Professionals (3.3 miles)
  • Great Lakes Family Vision (3.7 miles)
  • Grafton Eye Center (5.9 miles)

Pharmacies

  • Walgreens (2.8 miles)
  • Walmart Pharmacy (3 miles)
  • Guy & O'Neill (5.6 miles)
  • Aurora Pharmacy (6.8 miles)
  • Walgreens (7.8 miles)
  • Walgreens (10.1 miles)
  • CVS Pharmacy (10.2 miles)

Theaters

  • Saukville Cinema Saukville, Wi (3.3 miles)
  • North Shore Cinema Mequon, Wi (12.1 miles)

Places of Worship

  • St Peters United Church of Christ (3.8 miles)
  • Vineyard Community Church (5.6 miles)
  • Grace Lutheran Church Elca (6.6 miles)
  • Our Lady of the Lakes Catholic Church (11.3 miles)

Parks

  • Lion's Den Gorge Nature Preserve (4.5 miles)
  • Cedarburg Bog State Natural Area (6.8 miles)
  • Belgium Village Park (6.8 miles)
  • Harrington Beach State Park (6.9 miles)
  • Pine Street Park (7.3 miles)
  • Lime Kiln Park (7.9 miles)
  • Riveredge Nature Center (8.1 miles)

Hospitals

  • Aurora Medical Center (6.1 miles)
  • Aurora Sports Medicine & Rehab (6.2 miles)
  • Ascension Columbia St. Mary's Ozaukee - Cedarburg (10.2 miles)
  • Breastfeeding Support - Ascension Columbia St Mary's Hospital Ozaukee Birthing Center (10.4 miles)

Frequently Asked Questions

Where is Heritage Health Services?
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