Heritage Health Services in Port Washington, WI
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Information last verified:
1119 North Wisconsin Street, Port Washington, WI 53074
For more information about senior living options: (844) 490-3973
The staff consistently went above and beyond to make residents’ stays enjoyable. The team provided attentive, cheerful, and helpful care that supported recovery. The care team answered questions and went the extra mile to assist families. The facility at Port Washington is staffed by a dedicated, caring team. Heritage Nursing and Rehab Center was very good to him, showing high-quality care. A number of staff members were amazing and truly went above and beyond for residents.
The facility was severely understaffed and residents were treated badly by staff. The memory care unit was poorly run, with no activities and staff unable to provide proper care. The building is dark, dreary, uninviting, outdated, and reeks of urine, signaling neglect. The overall quality of care was atrocious, with neglect, disrespect, and a lack of basic caregiving tasks. Residents were left in the same uncomfortable position for over 12 hours, risking deterioration. There were reports of abuse, including a CNA hitting a resident, resulting in injury. The food was awful and medications and pain management were inconsistently provided. Call lights were often left unanswered for long periods, and hygiene and laundry were neglected. Some reviewers stated the facility should be shut down due to ongoing neglect.Heritage Health Services in Port Washington is best suited for families that can act as active care partners, especially when a stay centers on short-term rehab or recovery and the family is prepared to vigilantly oversee daily care. The review profile reveals two clear patterns: a handful of very positive experiences where staff and therapists deliver meaningful support, and a prevailing, sometimes searing, chorus of complaints about staffing shortages, care gaps, and management responsiveness. In practical terms, this community can produce helpful progress for residents whose families can stay closely involved, but it is not reliably dependable for residents who need consistent, high-quality care without heavy family oversight.
Alternatives should be strongly considered for residents with high needs for safety, turn-taking, and steady, professional attention. Prospective families should view this facility with a bias toward risk tolerance: if the goal is to avoid lapses in basic care, if a clean, safe environment is non-negotiable, or if memory care requires a consistently skilled, attentive team, the evidence suggests looking elsewhere. The experiences vary enough that a single stay could swing from a hopeful recovery narrative to a cautionary tale about neglect, poor communication, or unsafe conditions. In short, this is not a low-investment, hands-off option for families unwilling to advocate daily.
On the plus side, several reviews highlight a core group of caregivers who demonstrate dedication and warmth. Kitchen and activities staff are praised when they go the extra mile, and social work personnel along with management have been cited as consistently helpful in certain stays. When rehabilitation is the objective, OT and PT can deliver solid, reachable gains for some residents, and there are instances where families felt their loved ones were treated with kindness and appreciation. These bright spots indicate that, with the right staff and attentive oversight, meaningful progress is possible. The pros, however, are highly contingent on which shift, which caregiver is assigned, and whether urgent concerns are escalated.
The most troubling themes center on understaffing and uneven quality of care. Across numerous accounts, basic tasks such as turning immobile residents, timely bathing, and properly administering medications were flagged as inconsistent or neglected. Critical lapses, such as a resident left in the same position for extended periods, delays in pain management, or requests for routine care going unanswered for hours, recur in the testimonies. Environmental concerns amplify the risk: odors, outdated decor, and crowded spaces in some units contribute to a sense of neglect. Reports of abuse, theft, or insufficient supervision by staff compound the safety concerns, painting a picture of a facility where structural issues and leadership gaps undermine day-to-day care. In sum, the main cons, staffing shortages, uneven care quality, and safety/sanitation anxieties, tend to overwhelm the potential benefits when oversight is limited.
That is why a careful decision framework matters. Prospective residents or their families should insist on a current, transparent view of staffing levels by shift, and request direct experiences from current residents and their families during multiple times of day. A tour should probe the memory care environment for visible cues, clear wayfinding, controlled access, and staff-to-resident ratios, and demand recent documentation of safety incidents and how they were addressed. Inquiries about medication administration practices, daily hygiene schedules, and the facility’s process for escalating concerns can reveal whether the promised standard of care is truly in effect. The optimal approach hinges on ensuring that the care plan aligns with real-world execution, not just glossy assurances.
Ultimately, Heritage Health Services presents a bifurcated reality. For families willing to partner actively with staff, push for reliability, and manage a recovery plan with an eye toward progress, the center can deliver meaningful rehabilitation and personal attention from committed employees. For anyone whose priority is unwavering reliability, sustained cleanliness, and consistently humane treatment across all shifts, the balance tips toward exploring alternatives. The decision hinges on tolerance for variability and the capacity to enforce accountability. If the choice is to stay here, it demands ongoing, structured advocacy and a proactive stance toward monitoring every facet of care. If not, several neighboring facilities with steadier staffing and more uniformly positive indicators may better align with the non-negotiables of safe, respectful senior care.
74 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Heritage Health Services in Port Washington, WI is an assisted living community that offers a wide range of amenities and care services to cater to the needs of its residents. The community features a beauty salon, where residents can enjoy professional hair and beauty services, as well as cable or satellite TV for entertainment. Community-operated transportation is available for residents who need assistance getting around, and there is also a computer center equipped with high-speed internet for those who wish to stay connected.
Dining at Heritage Health Services is a restaurant-style experience, with delicious meals prepared and served to meet special dietary restrictions. Residents can enjoy their meals in the dining room or choose from two nearby cafes for a change of scenery. There is also a small library for book lovers to indulge in their favorite reads.
To promote physical well-being, the community offers a fitness room and organizes fitness programs for residents to stay active. Planned day trips and resident-run activities provide opportunities for social engagement and enjoyment. Curated scheduled daily activities ensure that there is always something exciting happening within the community.
The care services at Heritage Health Services are comprehensive and include 24-hour call system and supervision to ensure the safety of all residents. Trained staff are available to assist with activities of daily living such as bathing, dressing, and transfers. The management of medications is handled by professionals, while specialized diabetes diets are provided as needed. Mental wellness programs are also in place to support emotional well-being.
For added convenience, move-in coordination services are available, making the transition into Heritage Health Services seamless for new residents. Transportation arrangements are made both non-medical needs as well as doctors' appointments.
Outside the community walls, there are various amenities nearby including pharmacies, physicians' offices, restaurants, parks, places of worship, and theaters – all easily accessible to enhance the quality of life for residents.
In summary, Heritage Health Services offers a comfortable and supportive environment where seniors can receive personalized care, enjoy a vibrant community life, and take advantage of the many amenities and services available both within the community and nearby.
Heritage Health Services is located at 1119 North Wisconsin Street, Port Washington, WI 53074 in Ozaukee County, Wisconsin
Heritage Health Services on seniors.fyi includes 9 photos including images showing interior, landscaping, building, windows, dining, bathroom, trees, cabinets, and more.
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Interior
Building
Architecture
Windows
Kitchen
Bathroom
Natural Light
Gym
