Prime Horizon, Inc.

Pros

• The day service staff are amazing and caring.
• Prime Horizon is a great place where participants are extremely happy and enjoy the program.
• Tabatha's caregivers are phenomenal, and her health and social skills have improved.
• Shirley loves the day program, and Sarah and her assistants have made a huge impact on her wellbeing.
• The program director is first-rate, and clients are treated with compassion, dignity, and respect.
• The environment is welcoming and caring, with friendly staff and frequent greetings.
• Guardians are generally pleased with Prime Horizon's services and living arrangements.
• Clients report being very happy with Prime Horizons and receiving needed help with ongoing support.
• The staff are highly professional, friendly, and genuinely helpful.

Cons

• Her social skills were sometimes not as favorable as her guardians would have liked.

Review

Prime Horizon presents itself as a vibrant hub where people come together for meaningful daily activities, warm companionship, and thoughtful supports. The breadth of offerings is impressive: a cooking club that stirs up creativity, art classes that invite self-expression, regular exercising to keep bodies moving, campfire discussions that foster conversations, shopping excursions that feel like real-world practice, and walks that offer fresh air and social time. Many outings turn into highlight moments, and the sense of anticipation is palpable as participants look forward to what each day will bring. Across these experiences, the day service staff are consistently described as amazing and caring, creating an atmosphere where participants feel valued, safe, and engaged.

One long-time participant captured the heart of Prime Horizon by noting their involvement since 2018, highlighting the variety of activities they enjoy and the joy found in every outing. They described the environment as welcoming and dynamic, with everyday opportunities to connect, learn, and explore - from favorite activities like shopping to the camaraderie shared during group outings. The narrator emphasized the care provided by the entire day service team, underscoring a daily eagerness to see what the program has in store, including upcoming events like cookie club that add anticipation and excitement to the routine.

Family members also speak with deep appreciation for the program's impact on loved ones. A brother whose relative has worked with Prime Horizon for 11 years describes it as a great place that makes his family member "Extremely Happy" and truly enjoys the program. The gratitude is personal and heartfelt, extending to the love and support that Prime Horizon provides daily. This enduring relationship reflects a sense of trust built over many years, with recognition that Prime Horizon's impact goes beyond routine care to genuinely enhancing quality of life.

Guardians of a participant named Shirley Carter offer warm praise for specific staff members and the overall care at the Norport home. They commend Tabatha for years of progress in health and, importantly, social skills, acknowledging that the caregivers are phenomenal. They also credit Sarah and her assistants for contributing to Shirley's wellbeing and emphasize their gratitude for everyone involved with Shirley. The sentiment conveys a community where both health and social development are nurtured, and families feel confident in the ongoing support their loved ones receive.

Beyond individual stories, several reviewers point to the program's leadership and culture of care. One account describes a family's experience with care for a child with autism, calling the program director "first rate" and noting that the staff treat people with compassion, dignity, and respect. Another voice highlights the six-month experience of a son in the day program, describing a welcoming, caring environment with kind staff who offer abundant well-wishes every day. The sense that Prime Horizon is a place where people are greeted warmly, supported kindly, and treated with genuine respect is a recurring thread.

The human connections extend to specific staff interactions that families highlight. For example, Sarah is described as friendly and responsive, with staff who ensure clients appear happy and well cared for during visits. A granddaughter's enjoyment of her time there is mentioned, reinforcing the idea that the program's everyday interactions are meaningful and affirming for participants and their families alike. Such remarks complement broader statements about the exceptional dedication and professionalism of the staff across the organization.

Several testimonials emphasize alignment with living arrangements and ongoing support, noting that families are pleased with the services offered and the quality of care. One review praises Prime Horizon for offering reliable, compassionate care that gives families peace of mind, even when living arrangements are part of a broader care plan. The overall message is that Prime Horizon consistently meets or exceeds expectations, providing dependable support that complements the participant's life goals and daily routines.

In more personal terms, some reviewers reflect on their own journeys with Prime Horizon, such as receiving help during recovery periods or ongoing supportive care even after certain medical needs have shifted. They describe staff as friendly, professional, and genuinely helpful, with ongoing check-ins to ensure things are working well. The theme across these accounts is clear: Prime Horizon remains a trusted source of practical support and emotional reassurance for both participants and their families, with numerous stories of improved wellbeing, safer daily living, and enhanced social engagement.

A particularly moving account highlights a connection with a caregiver team led by a dedicated professional named Melanie. Despite living out of state, the family felt supported and not lost, thanks to Melanie's guidance. Daily care, facilitated doctor appointments, on-site visits to uplift spirits, and timely updates through a dedicated communication portal created a seamless continuum of support. Though the family's circumstances changed with the passing of a parent and relocation of the other, the praise and strong recommendation remained - five stars for Melanie and her team, underscoring the lasting trust built through compassionate, proactive care.

Across the chorus of voices, the common refrain is one of genuine gratitude for Prime Horizon's people and programs. Review after review highlights reliable, professional, and deeply caring staff who do everything possible to help, support, and reassure families. The overarching impression is of a community that honors personal dignity and fosters connection, where participants are empowered to thrive through engaging activities, steady routines, and a network of caregivers who truly show up every day. In this spirit, Prime Horizon emerges as a steadfast partner in daily living and personal growth, earning the heartfelt thanks of families who rely on it.

Located in Port Washington, Wisconsin, this neighborhood offers a variety of dining options ranging from fast food chains like McDonald's and Arby's to local favorites like Hundred Mile House and Yummy Bones BBQ. For those who enjoy a caffeine fix, there are several cafes nearby including Java Dock and Starbucks. In terms of healthcare, there are multiple physician offices and pharmacies within a few miles, providing convenient access to medical services. The area also has a couple of theaters for entertainment and several places of worship for spiritual support. Nature enthusiasts will appreciate the proximity to parks such as Lion's Den Gorge Nature Preserve and Harrington Beach State Park. Additionally, there are hospitals nearby like Aurora Medical Center for any medical emergencies. Overall, this part of Port Washington offers a well-rounded community with amenities that cater to senior living needs.

Restaurants

• McDonald's (0.5 miles)
• Arby's (0.6 miles)
• Hundred Mile House (0.8 miles)
• Yummy Bones BBQ & catering (0.9 miles)
• Fork & Tap (0.9 miles)
• Culver's (1.7 miles)
• McDonald's (3.2 miles)

Cafes

• Java Dock (0.9 miles)
• Starbucks (2.9 miles)
• Starbucks (6.3 miles)
• Flipside Cafe & Grill (6.5 miles)
• Java House (9.2 miles)
• Cedarburg Coffee Roastery (9.3 miles)
• Starbucks (9.8 miles)

Physicians

• Mark Fitzsimmons MD (1.8 miles)
• Aurora Health Center (2 miles)
• Zuccaro Cheryl MD (2.8 miles)
• Greenlane Family Practice (2.8 miles)
• Lakeshore Eye Care Professionals (3.4 miles)
• Great Lakes Family Vision (3.7 miles)
• Grafton Eye Center (5.9 miles)

Pharmacies

• Walgreens (2.9 miles)
• Walmart Pharmacy (3 miles)
• Guy & O'Neill (5.7 miles)
• Aurora Pharmacy (6.8 miles)
• Walgreens (7.8 miles)
• Walgreens (10.1 miles)
• CVS Pharmacy (10.2 miles)

Theaters

• Saukville Cinema Saukville, Wi (3.3 miles)
• North Shore Cinema Mequon, Wi (12.1 miles)

Places of Worship

• St Peters United Church of Christ (3.9 miles)
• Vineyard Community Church (5.6 miles)
• Grace Lutheran Church Elca (6.6 miles)
• Our Lady of the Lakes Catholic Church (11.4 miles)

Parks

• Lion's Den Gorge Nature Preserve (4.5 miles)
• Cedarburg Bog State Natural Area (6.8 miles)
• Belgium Village Park (6.9 miles)
• Harrington Beach State Park (6.9 miles)
• Pine Street Park (7.3 miles)
• Lime Kiln Park (7.9 miles)
• Riveredge Nature Center (8.2 miles)

Hospitals

• Aurora Medical Center (6.1 miles)
• Aurora Sports Medicine & Rehab (6.1 miles)
• Ascension Columbia St. Mary's Ozaukee - Cedarburg (10.2 miles)
• Breastfeeding Support - Ascension Columbia St Mary's Hospital Ozaukee Birthing Center (10.4 miles)