Maple Manor Health Care

Pros

• The facility is beautiful with large private rooms for each resident.
• The staff have been AMAZING and provide the best care and support possible.
• The rehab team is wonderful and the Long Term Care rooms are spacious and set up well.
• The facility is in pristine condition.
• There is a full range of PT equipment, billiards, planned activities, and a salon.
• All rooms are private, adequately sized, and able to be personalized with a built-in knickknack shelf and the ability to put up pictures on the wall.
• Each room has a private bathroom with wheelchair accessibility, handheld shower, and built in seat in the shower area.
• The staff is well qualified and thorough in the care provided.

Cons

• The reviewer claims their grandfather was starved to death in that place.
• The reviewer states their mother suffered neglect, including severe weight loss, unexplained bruising, a pressure sore, pneumonia, a UTI, and an eye infection.
• The reviewer alleges CNAs performed peri-care without gloves on their mother.
• The reviewer says their mother was often left alone without comfort, care, or attention during the 3-11 shift.
• The reviewer asserts that the State DHS-DQI conducted an investigation and found sufficient evidence of violations of state/federal laws.
• The reviewer states their mother died in the facility and expresses deep regret about entrusting her care there.
• The reviewer describes social worker Lisa Lehey as condescending, uncaring, and disrespectful.

Review

A range of voices describe St. Croix Health Center and related facilities in ways that illustrate a broad spectrum of experiences. On one end, several families sing the praises of a setting that feels welcoming and well cared for, emphasizing beauty, privacy, and attentive staff. They paint a picture of a place that feels like a safe harbor for loved ones, with reassuring layers of care and a calm, well-kept environment.

In these positive accounts, the facility is described as beautiful, with large private rooms for each resident, sparkling clean surroundings, and a staff that is "AMAZING" and highly capable. Families note that the care teams - whether for long-term residency or rehabilitation - are thorough, compassionate, and well-qualified. The rehab department, in particular, gets high marks for its energy, equipment, and approach, and the long-term care spaces are described as spacious and well laid out. The overall impression is one of a place that can offer dignified living and strong, supportive care for residents who require ongoing assistance or post-hospital rehabilitation.

Several reviews highlight practical, tangible specifics that contribute to the sense of quality and comfort. For those navigating a move from another state, one family member describes a transition process where staff walked them through the steps needed to transfer services (including SSI) to Wisconsin, delivering a concrete three-task plan and a noticeably lower stress level. The facility's physical environment is praised as pristine, with a full range of physical therapy equipment, recreational options like billiards and planned activities, and an in-house salon. Private rooms are lauded for their adequate size, personalization potential with built-in shelving, and space for photos and mementos; each room includes a private, accessible bathroom with a handheld shower and a built-in shower seat. This attention to detail - privacy, comfort, and the ability to tailor spaces - appears to be a strong selling point for families seeking a comfortable, home-like setting for loved ones.

Amid the favorable notes, at least one starkly negative account stands apart. A reviewer clearly states, "My grandfather was starved to death in that place," signaling a severe and tragic level of alleged neglect. This single line is presented without elaboration, but it is cited as a fundamental counterpoint to the more celebratory descriptions found in the other reviews. The juxtaposition underlines how experiences at a single facility can diverge dramatically from one family to the next, depending on factors that may include staffing, leadership, and day-to-day operations.

Another, more detailed negative account follows, painting a troubling image of decline in care quality and oversight. A family member describes numerous indignities suffered by their mother (a 97-year-old with dementia) in the long-term care setting: persistent understaffing, poor communication between shifts, significant weight loss (over 30 pounds in six months), unexplained bruising, a pressure sore on the toe, pneumonia, a urinary tract infection, and an eye infection. The account claims that a video camera was installed in the resident's room and that caregivers performed peri-care without gloves, with the reviewer observing instances of caregivers leaving the resident alone during the 3-11 shift and receiving little comfort or attention. The family asserts that the State Department of Human Services' Division of Quality Assurance conducted an investigation and found sufficient evidence to support violations of state and federal laws. They allege that the facility denied basic dignity - timely toileting, preferred foods, and compassionate care - and describe the social worker at the facility as condescending and uncaring. The reviewer characterizes the place as a "disgrace," noting the prevalence of administrators and the difficulty of relocating residents who lack financial resources. They describe the mother as Medicare/Medicaid dependent, with dementia and advanced age, and conclude with the heartbreaking assertion that their mother died in the facility, a realization they carry as a lasting regret.

Taken together, these accounts illuminate a facility that can feel exceptionally welcoming and well-run to some families while others experience grave concerns about care quality and safety. Positive reviews emphasize a nurturing staff, clean and comfortable spaces, and robust rehabilitation resources, along with practical assistance during transitions between states and care settings. The more critical narratives raise issues of staffing adequacy, communication, and basic dignity in daily care, and they point to formal investigations and regulatory findings as part of the broader story.

For families considering placement, the collection of experiences suggests a need for careful, up-front diligence. Prospective residents and their loved ones may want to ask current staff and administrators about staffing levels across shifts, caregiver training and glove-use practices, the consistency of communication between shifts, and the facility's processes for monitoring nutrition, wound care, and infection prevention. It may also be prudent to review the latest state inspections and seek firsthand tours to observe daily routines, the cleanliness of spaces, and how personalized care plans are implemented in practice. The stories here underscore that while a facility can offer warmth, privacy, and strong rehab services, ensuring ongoing quality of care requires ongoing attention, oversight, and open dialogue among families, residents, and leadership.

Located in New Richmond, Wisconsin, this area offers a variety of amenities and services that cater to the needs of seniors. With multiple physicians, eye care clinics, pharmacies, and hospitals nearby, residents can easily access healthcare services. There are also several restaurants and cafes within close proximity for dining options. Places of worship are available for spiritual fulfillment, and theaters provide entertainment opportunities. For those who enjoy the outdoors, parks like Willow River State Park and Castle Park offer opportunities for recreation and relaxation. Overall, this part of New Richmond provides a convenient and diverse community for seniors looking to settle in a welcoming environment.

Physicians

• Associated Eye Care (0.2 miles)
• New Richmond Clinic (0.4 miles)
• Hudson Hearing Clinic (0.4 miles)
• Persing James S MD Psychiatric Consultants of Western Wisconsin (12.7 miles)
• Christenson Vision Care (13 miles)
• HearingLife (13 miles)
• Avada Audiology & Hearing Care (13.2 miles)

Pharmacies

• Family Fresh Market (0.3 miles)
• Herb'n Farm & Apothecary (2.5 miles)
• Somerset Drug (6.1 miles)
• Village Pharmacy (13.3 miles)
• Walgreens (13.4 miles)
• CVS Pharmacy (13.5 miles)

Restaurants

• Wild Badger (0.5 miles)
• McDonald's (0.7 miles)
• Huey's Bar (0.8 miles)
• Azul Tequila (0.9 miles)
• China House (0.9 miles)
• Culver's (1 miles)
• Royal Buffet Family Re (1.1 miles)

Transportation

• U-Haul Moving & Storage (0.5 miles)
• U-Haul Neighborhood Dealer (0.7 miles)
• Outdoor Obsession Taxidermy (4.4 miles)
• U-Haul (9.1 miles)

Places of Worship

• General Conference Of Seventh-Day Adventists (0.5 miles)
• Faith Community Church (1.5 miles)
• Saint Patricks Church (6.5 miles)
• Roberts Congregational Church (8.5 miles)
• East Immanuel Lutheran Church (10.8 miles)
• United Methodist Church (10.9 miles)
• Saint Mary's Rectory (11.1 miles)

Theaters

• Old Gem Theater (0.6 miles)
• St Croix Hilltop Drive-In (11.2 miles)
• Hudson Cinema 9 (13 miles)

Cafes

• Not Justa Cafe (1.1 miles)
• Jewelltown Roastery (5.7 miles)
• Magpie Coffeehouse and cafe (5.7 miles)
• Marine Cafe (12.4 miles)
• Shelly's Northside (13 miles)
• The Hazelnut Tree (13.3 miles)
• Dock Cafe (13.4 miles)

Parks

• Willow River State Park (9.8 miles)
• Jenson Memorial Park (12.2 miles)
• Square Lake Park (12.5 miles)
• Castle Park (12.6 miles)
• William O'Brien State Park (13.2 miles)
• Artists on Bailey Park (13.3 miles)
• Summer Tuesdays (13.4 miles)

Hospitals

• Longhorn Cafe (12.4 miles)
• Baldwin Area Medical Center (13 miles)
• Hudson Hospital (13.6 miles)
• Hudson Hospital & Clinic (13.6 miles)
• Rejuvenate Medi-Spa (13.8 miles)