Plymouth Manor Health Care

Pros

• The staff are friendly and always willing to answer questions.
• Residents appear to be in good spirits and well cared for.
• Plymouth Health Services is very resident oriented and treats residents as part of a family.
• The staff genuinely care about the residents, and the therapy is great.
• The facility emphasizes teamwork to provide for residents' health, safety, and well-being.
• The center houses Shear Delight Hair Salon, whose staff go the extra mile with fast, friendly, and caring service.
• Jera is a wonderful activities coordinator.
• The people there are friendly and care about the residents.

Cons

• Most of the staff looked dead inside and wouldn't even say hi to residents.
• The facility was outdated by decades, grungy and depressing.
• The rooms didn't provide phones.
• The social worker lied about updates and transportation.
• The care provided was nothing short of neglect.
• There was a high turnover rate due to unethical management from the administrator.
• Plymouth WI center was described as a dump run by egotistical, overbearing, judgmental, gossiping nurses and a sarcastic, inappropriate director of nursing.
• They treated a dying family member horribly and left behind belongings that could not be located.

Review

Across the set of experiences shared about Plymouth Health Services, the tone runs from warmly positive to starkly critical. Many reviewers describe a place where residents feel cared for, and where the staff's friendliness and willingness to answer questions create a genuine sense of family. In these accounts, the atmosphere can feel welcoming and optimistic, with comments about residents appearing to be in good spirits and well cared for, and with families encouraged to consider Plymouth Health for long-term stays or rehab. There's a recurring sense that, despite some flaws, there is a core commitment to the well-being of residents, and that the on-site culture has moments of real warmth and connection.

On the flip side, a substantial portion of the feedback centers on significant drawbacks that pull down the overall impression. Several reviewers describe the facility as outdated, with facilities that feel decades behind the times. They paint a picture of a building that is grungy and depressing, where the physical environment can overshadow the care being delivered. The lack of in-room telephones is noted by multiple families, who report being told to use a single phone line and experiencing difficulties getting through to their loved ones. Some families recount frustrating experiences with non-responsive staff or unhelpful answers when seeking updates about a resident's condition or daily progress. The disconnect between what families expect and what they receive in terms of communication seems to be a persistent theme in the more negative reviews.

Communication issues stand out in particular as a frequent source of distress. Instances are mentioned where attempts to speak with a resident or get timely updates were met with silence, or with assurances that were later contradicted by other staff members. One family recounts being told a therapy day was available on Sundays when, in fact, therapy services were not offered that day. In another lament, a social worker allegedly provided misleading information about transportation and discharge timing, complicating plans to move a loved one to another facility. The sense that information is inconsistent or withheld adds a layer of frustration for families who are already navigating the stress of a loved one's health needs.

Several reviews touch on the human side of care and the impact of management dynamics. Critics describe a high turnover of staff and residents, which they attribute to what they view as unethical or unsupportive leadership. There are pointed characterizations of management and the administrator as overbearing, egotistical, judgmental, or sarcastic, with at least one accusation that the environment resembles a prison in its atmosphere. These accounts highlight that, for some families, the way leadership and communication are handled colors the entire caregiving experience, influencing whether the care feels cohesive and trustworthy.

Yet within this mix of praise and concern, there are clear anchors of genuine appreciation. Reviewers frequently mention that Plymouth Health Services is very resident-oriented, emphasizing teamwork and a shared commitment to health, safety, and well-being. The idea that residents are "not just residents; they are a part of our family" appears repeatedly, underscoring a culture that values personal connection and individualized attention. Therapy is praised by several families as being strong, and there's a sense that the clinical care side can be effective and compassionate when the environment aligns with the residents' needs. The on-site services, such as the Shear Delight Hair Salon, are highlighted as a positive, with the salon staff described as fast, friendly, and going the extra mile for clients.

Even more specifically, some voices celebrate particular staff members and roles as bright spots. An activities coordinator named Jera is singled out for praise, described as wonderful and engaging, with the broader sentiment that the activities and social aspects of the facility contribute meaningfully to residents' quality of life. "The staff here genuinely care about the residents, and the therapy is great," one reviewer notes, while others emphasize the friendly, caring demeanor of the team and the sense that the facility can feel like a supportive community when operations run smoothly. There is a recurring sense that the people working there are capable and well-meaning, even if systemic issues and facility constraints sometimes undermine the experience.

Ultimately, the collection of reviews presents a nuanced portrait. For some families, Plymouth Health Services offers warmth, a family-like atmosphere, responsive care, and valuable on-site services that make the place feel like home. For others, the older infrastructure, intermittent communication failures, alleged mismanagement, and practical frustrations - such as mislaid belongings after a death, unclear refund processes, and difficulties coordinating with transportation - cast a heavy shadow on the experience. The strongest thread across all stories is that outcomes at Plymouth hinge not only on the care delivered on a given day but also on the broader environment - physical, administrative, and relational - that shapes how that care is experienced by residents and their families.

This part of Milwaukee, Wisconsin, offers a vibrant and diverse community with a variety of amenities within close proximity. With several parks nearby such as Red Arrow Park and Lakeshore State Park, residents can enjoy outdoor activities and scenic views. The area also boasts multiple hospitals including Aurora Sinai Medical Center and Wheaton Franciscan - St. Joseph Campus for convenient access to healthcare services. A range of dining options such as Casablanca and Glorioso's Italian Market provide opportunities for culinary exploration, while pharmacies like Walgreens and CVS offer easy access to medications. Transportation is easily accessible with the Milwaukee Intermodal Station nearby. Additionally, residents can find solace in places of worship such as Honey Creek Church and medical facilities like Froedtert Clinical Cancer Center for any specialized healthcare needs. Overall, this neighborhood provides a well-rounded environment for senior living with a mix of recreational, dining, healthcare, and spiritual offerings.

Parks

• Red Arrow Park (0.8 miles)
• Lakeshore State Park (1.6 miles)
• Henry Maier Festival Park (2 miles)
• Paliafito Park (2.1 miles)
• Kern Park (2.5 miles)
• Estabrook Park (3.3 miles)
• Atwater Park (3.5 miles)

Hospitals

• Aurora Sinai Medical Center (0.8 miles)
• Wheaton Franciscan - St. Joseph Campus (3.3 miles)
• Aurora Psychiatric Hospital (4.6 miles)
• Aurora St Luke's Medical Center (4.6 miles)
• Froedtert Pavilion (5.2 miles)

Restaurants

• Casablanca (0.8 miles)
• Elsa's On the Park (1 miles)
• Glorioso's Italian Market (1 miles)
• Shah Jee's Restaurant (1.1 miles)
• Swingin' Door Exchange (1.2 miles)
• Veggas Pub (1.2 miles)
• Jamo's (1.2 miles)

Pharmacies

• Metro Market Pharmacy (0.9 miles)
• Walgreens (1 miles)
• Walgreens (1.3 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.4 miles)
• Walgreens (2.1 miles)
• Walgreens (2.2 miles)

Transportation

• Milwaukee Intermodal Station (1.2 miles)

Cafes

• Colectivo Lakefront (1.6 miles)
• Colectivo Coffee (3.5 miles)
• Starbucks (4.2 miles)
• Starbucks (4.5 miles)
• Starbucks (5 miles)
• Hawthorne Coffee Roasters (5.8 miles)

Places of Worship

• Honey Creek Church (5 miles)

Physicians

• Froedtert Clinical Cancer Center (5.3 miles)
• Froedtert Hospital (5.4 miles)