Maple Ridge Health Services

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  • Interior

    A healthcare professional assists an elderly person with physical therapy exercises indoors.

  • Outdoors

    A view of a business sign from a parking lot, with cars parked in the foreground and a roadside setting.

  • Living Room

    A cozy living room featuring a patterned sofa, an armchair, and large windows allowing natural light to flood the space.

  • Building

    A modern building with a red roof, surrounded by greenery and decorative planters.

  • Bedroom

    A cozy bedroom scene featuring a neatly made bed with decorative pillows, a stuffed animal lounging on the bed, and a study desk holding a colorful children's book.

  • Dining

    An elegantly arranged dining room with neatly set tables and a view through large windows.

  • Kitchen

    A modern kitchen equipped with essential appliances and wooden cabinets.

  • Appliances

    A modern kitchen featuring essential appliances and a cozy dining area.

  • Exercise Equipment

    A well-equipped gym area featuring various exercise machines and rehabilitation tools.

  • Physical Therapy

    A piece of rehabilitation equipment designed to assist with physical therapy and mobility training.

  • Spa

    A serene interior space set up with massage tables, ready for relaxation and wellness treatments.

Maple Ridge Health Services

2730 West Ramsey Avenue, Milwaukee, WI 53221

For more information about senior living options: (844) 490-3973

3.5 from 41 reviews
5 stars
23
4 stars
2
3 stars
0
2 stars
4
1 stars
12

Skilled Nursing Facility

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    Overall Review of Maple Ridge Health Services

    Pros

    • pro Maple Ridge's staff are very attentive and caring.
    • pro The staff are well-trained and knowledgeable in their fields.
    • pro Many of the staff are real sweethearts.
    • pro The facilities are well designed and easily accessible.
    • pro The food is excellent.
    • pro The nurses and CNAs are remarkable and dedicated.
    • pro The environment is clean and well-maintained.
    • pro Families appreciate updates and feel residents are treated like family.

    Cons

    • pro The front desk is unmanned, there are no accessible wheelchairs for new patients, and the facility is described as disgusting.
    • pro The center is totally unsatisfactory, with call lights unanswered for 45 minutes and trip hazards like rusty fasteners and torn dirty rugs.
    • pro There is a retaliatory attitude toward grievances, with staff belligerent after a grievance is filed.
    • pro Discharge involved removing a wound vacuum as if it belonged to the facility, leaving the patient in less-than-acceptable condition.
    • pro A resident reportedly rolled out of bed while asleep and was not checked for hours, leading to serious injuries and complications.
    • pro One reviewer called the facility a kennel, citing chronic understaffing, poor communication, and staff being frequently absent.
    • pro A relative would not recommend the facility to their worst enemy.
    • pro A reviewer described not receiving lunch on time and unreliable nursing communication, with phones not accepting messages.
    • pro Some reviewers claim nurses misunderstand pain management and administer medications inconsistently, with complaints sometimes triggering retaliation.
    • pro Multiple reviews describe undertraining and overstretched staff, with long delays in responding to call buttons.

    Review

    Maple Ridge provokes a wide spectrum of experiences, and the stories about it read like a divided portrait. Some residents and family members paint a picture of a facility with caring, friendly staff, clean rooms, and moments of genuine warmth. Others describe a starkly different reality - one where safety concerns, delays, and communication breakdowns overshadow the positives. Taken together, the comments reveal a place that can feel welcoming and well-run on some days, and troublingly neglected on others.

    Several reviews speak to a positive, improving pattern, especially for those who return or have ongoing involvement with Maple Ridge. A number of commenters note that their second stay or renewed ties to the facility felt noticeably better than prior experiences. They praise the staff for being attentive, well-trained, and genuinely caring, with many calling individuals "sweethearts" and "remarkable." The design and accessibility of the facilities are highlighted as practical and appealing, and some residents and families commend the quality of food and the overall ambiance. There is a sense that, when things go well, Maple Ridge can feel like a well-functioning, patient-centered environment, with staff who know their jobs and strive to provide thoughtful care.

    Yet this is far from universal. A recurring thread among the negative accounts is a perception of inadequate safety and responsiveness. Some reviews describe call lights going unanswered for long stretches - up to 45 minutes in a single account - and a sense that staff presence is inconsistent. Hazards such as rusty fasteners and torn, dirty rugs are cited as trip risks for vulnerable residents, raising concerns about the facility's maintenance and safety standards. Grievances filed by families are mentioned, with at least one account alleging retaliatory attitudes from staff after a complaint and implying that processes meant to protect residents were not followed. Wound care and discharge practices are also questioned in some passages, with alarming mentions of wound vac removal and concerns about leaving a patient in less-than-adequate condition.

    The most distressing narratives involve direct harm or potential harm to residents. There are vivid, alarming stories about a grandmother who reportedly rolled from her bed and did not receive timely checks, with heartbreaking implications about serious injuries and subsequent amputations allegedly linked to neglect. One reviewer explicitly warns others to avoid the facility to spare loved ones from similar outcomes, describing systemic neglect and a sense that important medical attention was not being sought or provided promptly. Several accounts about infections, infections-related complications, and perceived understaffing reinforce a fear that basic safety and infection control may be inconsistent.

    Despite these heavy concerns, there are consistent notes of kindness and professionalism from many individual caregivers. Some reviewers share uplifting memories of specific CNAs, nurses, and maintenance staff who stood out for their dedication and compassion. There are stories of warm welcome during tours, attentive updates to families, and staff who treated residents as they would their own family. A notable number of comments celebrate personal staff members by name and praise their contributions, suggesting that Maple Ridge can be a place where the human touch shines through when the right people are on duty.

    The feedback also covers practical day-to-day frustrations that can color any care experience. Instances are mentioned of delayed meals or missed lunches, difficulties reaching the appropriate medical or administrative contacts, and complaints about communication lapses between staff and families. Some reviewers acknowledge the presence of caring attitudes amid organizational challenges, while others strongly condemn what they see as poor communication, insufficient staffing, and a lack of accountability. A few comments acknowledge errors or misunderstandings and even apologize for earlier misstatements, illustrating how mixed the atmosphere can be from one day to the next.

    Taken as a whole, Maple Ridge emerges as a facility with undeniable strengths and equally undeniable weaknesses. For families considering care there, the message is nuanced: there are moments of excellent care and genuine warmth from compassionate staff, but there are also serious concerns about safety, cleanliness, responsiveness, and the consistency of care. Prospective residents and their loved ones may want to conduct thorough tours, ask pointed questions about staffing levels and response times, review safety and maintenance protocols, and seek up-to-date information from state or regulatory sources. In the end, Maple Ridge appears to be a place where good care is possible and real, but where the risks raised by several families should be carefully weighed against the positive experiences reported by others.

    Features

    Housing

    • 80 resident community capacity 80 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • General Mitchell International (3 miles away) General Mitchell International (3 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.
    • Transportation to doctors appointments Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.

    Care Services

    • 12-16 hour nursing 12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Maple Ridge Health Services in Milwaukee, WI is an assisted living community that offers a wide range of amenities and care services to promote comfort, convenience, and wellness for seniors. The community provides a variety of amenities to enhance the residents' quality of life, including a beauty salon for grooming needs, access to cable or satellite TV for entertainment, community-operated transportation for easy mobility, and a computer center for staying connected with loved ones.

    Residents can enjoy their meals in a beautiful dining room with restaurant-style dining options or prepare their own meals in the fully furnished kitchenette available in each unit. Housekeeping services ensure that the living spaces are always clean and well-maintained. Outdoor spaces like gardens offer opportunities for relaxation and enjoying nature.

    For social activities and recreation, Maple Ridge Health Services offers a gaming room and small library for leisurely reading or playing games. The wellness center provides fitness equipment and programs to help residents stay active and maintain their health. Wi-Fi/high-speed internet is available throughout the community to keep residents connected digitally.

    The professional staff at Maple Ridge Health Services is dedicated to providing exceptional care 24/7. A 24-hour call system ensures immediate assistance when needed, while 24-hour supervision ensures the safety and security of all residents. Assistance with daily living activities such as bathing, dressing, and transfers is provided to meet individual needs.

    Special attention is given to dietary requirements through diabetes diets, special dietary restrictions, and meal preparation services. Medication management services ensure that residents receive their medications on time and as prescribed. A mental wellness program supports emotional well-being.

    Transportation arrangements are made both for non-medical purposes as well as transportation to doctors' appointments. Move-in coordination makes the transition into the community seamless.

    The community's location provides convenient access to various amenities nearby. With four cafes, three parks, 24 pharmacies, seven physicians’ offices nearby, residents have access to essential services and places of interest. Additionally, 23 restaurants, six transportation options, one theater, and two hospitals nearby offer a range of entertainment and healthcare possibilities.

    Maple Ridge Health Services in Milwaukee, WI offers a comfortable and enriching environment with exceptional care services and amenities to support seniors in their daily lives.

    Nearby Places of Interest

    Restaurants

    • McDonald's (0.1 miles)
    • Milwaukee Burger Company (0.8 miles)
    • Oscar's Frozen Custard (1.5 miles)
    • Culver's (2.1 miles)
    • The Explorium Brewpub Southridge (2.8 miles)
    • El Beso (3 miles)
    • Chick-Fil-A (3 miles)

    Pharmacies

    • Walgreens (0.5 miles)
    • Walgreens (1.4 miles)
    • Walgreens (1.7 miles)
    • Walgreens (2.1 miles)
    • CVS Pharmacy (2.2 miles)
    • Meijer Pharmacy (2.4 miles)
    • CVS Pharmacy (2.5 miles)

    Physicians

    • Layton Avenue Dermatolgy Clinic (1.4 miles)
    • Sports Medicine & Orthopedic Center (1.4 miles)
    • Innovative Pain Care (1.6 miles)
    • Greendale Health Center (2.1 miles)
    • Rheumatology & Immunotherapy (4.8 miles)
    • Aurora Health Care (5 miles)
    • Maplewood Center (5 miles)

    Theaters

    • South Shore Cinema Oak Creek, Wi (1.9 miles)

    Transportation

    • Delta Ticket Counter (2.5 miles)
    • Milwaukee Mitchell International Airport (MKE) (2.5 miles)
    • Security Checkpoint (2.6 miles)
    • Concourse C (2.6 miles)
    • Concourse D (2.7 miles)
    • MKE Runway (3.1 miles)

    Parks

    • Runway Dog Exercise Area (2.8 miles)
    • Humboldt Park (4.4 miles)
    • West Allis West Milwaukee Recr (4.8 miles)
    • South Shore Park (5.2 miles)
    • Paliafito Park (6 miles)

    Cafes

    • Hawthorne Coffee Roasters (2.9 miles)
    • Starbucks (3.3 miles)
    • Starbucks (4.3 miles)
    • Starbucks (4.9 miles)
    • Colectivo Coffee (5 miles)

    Hospitals

    • Froedert Drexel Square Clinic (3 miles)
    • Aurora St Luke's Medical Center (3.5 miles)
    • Aurora St Luke's South Shore (5 miles)
    • Surgicenter - Children's Wisconsin (5.6 miles)

    Places of Worship

    • St Stephen's Catholic Church (5.7 miles)

    Frequently Asked Questions

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