Maple Ridge

Pros

• The staff are very attentive and caring.
• The staff are very well-trained and knowledgeable in their fields and tasks.
• The facilities are well designed and easily accessible.
• The food is excellent.
• The facility is clean and the environment is welcoming.
• The staff are friendly and treat residents like family.
• The therapy services help residents regain strength and return home.
• CNAs and nurses are remarkable and provide exceptional care.

Cons

• There is nobody at the front desk checking people in or ensuring safety.
• There are no wheelchairs available at the front for new patients.
• The place is described as disgusting.
• Call lights go unanswered for up to 45 minutes.
• Rusty fasteners and torn, dirty rugs pose trip hazards.
• Grievances are met with retaliatory attitudes by staff.
• A patient's wound VAC was removed as property and care left in unacceptable condition.
• A resident reportedly rolled out of bed and was left for hours before being checked.
• Infections and wounds were not cleaned properly.
• The facility is understaffed and communication with families is poor.
• Lunch is not delivered on time and phones fail to connect with nurses.
• Management should be fired and investigated by the state.

Review

Maple Ridge is a facility that people approach with very different expectations and experiences, and the stories shared about it run the gamut from glowing praise to grave concerns. On one end, there are residents and family members who speak warmly about the care environment, the character of the staff, and the overall atmosphere. On the other end, there are defining complaints about safety, responsiveness, and basic dignity that raise serious questions about day-to-day operations. Taken together, the impressions suggest a place that can feel like a haven to some and a hazard to others, depending on who is providing the care and when.

Several residents and family members consistently highlight the positive elements that make Maple Ridge feel like a caring, responsive place. The staff are repeatedly described as attentive, personable, and well-trained, with many individuals naming specific caregivers who stood out for their kindness and competence. Comments such as "the staff are very attentive and caring," and "they know what they're doing" show a strong sense of trust in the professional capabilities of the team. Positive remarks extend to the atmosphere at the front desk and in daily interactions: visitors report being greeted promptly, helped with routine logistics, and reassured during transitions into care. There are also repeated encomiums for the facility's design and accessibility, with reviewers noting that the spaces feel well-planned and easy to navigate, and even describing the food as excellent. Several personal tributes underscore the feeling that Maple Ridge can feel like a community in which residents are treated with genuine warmth and respect. Names like Karen, Amandeep, Tess, and Dyan S appear in several notes as examples of the quality and compassion that some residents encounter on a regular basis. A common refrain is that, when the staff are at their best, Maple Ridge becomes a place where loved ones feel their relatives are in good hands, with regular updates and a sense of being part of a caregiving team.

Tour experiences and ongoing visits add color to the more favorable reports. A number of reviews recount positive first impressions - easy admissions processes, friendly tours, and a sense of reassurance upon arrival. In some cases, families describe staff who act quickly to facilitate comfort and safety, such as arranging wheelchairs, bringing residents to rooms, and ensuring that loved ones are settled with a level of dignity that aligns with parental or spousal expectations. The care trajectory for rehab stays is also recounted positively by some: residents return home stronger, with therapy support that feels cohesive with medical oversight, and with families feeling grateful for the clear communication and consistent updates about progress and setbacks. There is a palpable sense in these accounts of Maple Ridge functioning as a reliable locus of support during recovery and transition periods.

Yet the same facility is the subject of deeply troubling accounts that paint a starkly different picture. Several reviewers allege that essential safety features are lacking, and that critical systems - such as call lights - are not reliably answered in a timely way. One account describes three separate mornings in which call lights went unanswered for as long as 45 minutes, a delay that is unacceptable for vulnerable residents. Others report hazardous physical conditions, including rusty fasteners and torn or dirty rugs that pose real trip risks for older adults or those with mobility challenges. The gravest concerns center on patient safety and accountability: there are claims of retaliation after filing grievances, with staff allegedly pressuring patients to withdraw complaints, and criticisms that the grievance process is not handled with the objectivity and non-retaliation required by state regulations. Wound care and post-discharge management are also called into question, including a report that a wound vacuum was removed by staff and left in an unsafe or inappropriate condition, prompting potential regulatory complaints.

Disquieting anecdotes extend to catastrophic outcomes and ongoing neglect as described by some reviewers. One account recalls a grandmother who rolled out of bed in her sleep and was not checked for hours, with later consequences described as leading to a fatal chain of events that culminated in multiple amputations. Another family member details a pattern of insufficient wound care and delayed medical attention, with insinuations that infections were not managed promptly and that residents were left in distressing conditions due to staffing gaps. The same narrative thread questions the overall responsiveness of the facility: front desk staff, supervisors, and even medical staff are described as difficult to reach, with reports of disconnected or overburdened phones and repeated attempts to contact caregivers that fail to yield timely or adequate responses. There are even stark comparisons to neglectful housing conditions, with some reviewers describing Maple Ridge as a place to avoid rather than a place to trust, using metaphors that suggest it could be more suitable as a kennel than as a home for vulnerable loved ones.

Communication breakdowns emerge as another recurring theme. Families report that important information - such as meal delivery, pain management, and daily status updates - gets lost in the process, leading to concerns about whether residents are receiving basic respect and timely care. Specific complaints include unanswered calls about medications, inconsistent attention at mealtimes, and missing clothing or belongings that disappear or become misfiled within the facility. The sense among some reviewers is that the right hand does not know what the left hand is doing, resulting in confusing handoffs between front desk personnel, nursing staff, and administration. Some reviewers even describe the experience as feeling ignored or dismissed, with frustration mounting over the inability to access key personnel such as doctors, social workers, or managers who can address concerns.

Despite the breadth of negative experiences, there is a persistent undercurrent of nuance. A number of reviewers emphasize that Maple Ridge is capable of delivering genuine compassion and quality care when conditions align: sufficient staffing, consistent oversight, and responsive communication appear to be the defining differences between praise and critique. This suggests that Maple Ridge may have the organizational framework and the potential for consistently high-quality care, but custom experiences depend heavily on factors such as staffing levels, leadership responsiveness, and adherence to safety and regulatory standards at any given moment. The stories imply that the facility can function as a source of comfort, reassurance, and clinical effectiveness, but it can equally become a source of fear, frustration, and harm if safety protocols, timely communication, and respectful grievance handling are not maintained.

For families and prospective residents considering Maple Ridge, the blended portrait calls for careful due diligence. If choosing this facility, it would be prudent to tour with a focus on safety and accessibility features, observe how staff interact with residents, and inquire about the staffing ratios across all shifts. Prospective residents and their loved ones might also benefit from asking about how grievances are handled, what steps are taken to prevent retaliation, and how care teams coordinate across disciplines during a resident's stay. Clarifying routines around call light response times, pain management, wound care, and daily nourishment can also illuminate whether Maple Ridge can consistently meet the patient-centered standards that families expect. In short, Maple Ridge presents a spectrum: on the one hand, warmth, competence, and well-being in many circumstances; on the other, serious, documented concerns about safety, communication, and accountability that deserve thorough attention from administrators, regulators, and the broader community invested in the quality of elder care.

This part of Milwaukee, Wisconsin offers a convenient and diverse range of amenities for senior living. The area boasts a variety of dining options, from fast-food chains like McDonald's and Chick-Fil-A to local favorites like Milwaukee Burger Company and Oscar's Frozen Custard. Nearby pharmacies such as Walgreens and CVS make it easy to access necessary medications. For healthcare needs, there are several physician offices in close proximity, specializing in dermatology, orthopedics, pain management, and more. In terms of recreation, there are parks nearby for outdoor activities and relaxation. Additionally, the area provides easy access to transportation options with the Delta Ticket Counter and Milwaukee Mitchell International Airport within a short distance. Overall, this part of Milwaukee offers convenience and accessibility for seniors looking to settle in a vibrant community.

Restaurants

• McDonald's (0.1 miles)
• Milwaukee Burger Company (0.8 miles)
• Oscar's Frozen Custard (1.4 miles)
• Culver's (2.1 miles)
• The Explorium Brewpub Southridge (2.8 miles)
• El Beso (3 miles)
• Chick-Fil-A (3 miles)

Pharmacies

• Walgreens (0.5 miles)
• Walgreens (1.4 miles)
• Walgreens (1.7 miles)
• Walgreens (2.1 miles)
• CVS Pharmacy (2.2 miles)
• Meijer Pharmacy (2.4 miles)
• CVS Pharmacy (2.5 miles)

Physicians

• Layton Avenue Dermatolgy Clinic (1.4 miles)
• Sports Medicine & Orthopedic Center (1.4 miles)
• Innovative Pain Care (1.6 miles)
• Greendale Health Center (2.2 miles)
• Rheumatology & Immunotherapy (4.8 miles)
• Aurora Health Care (5 miles)
• Maplewood Center (5 miles)

Theaters

• South Shore Cinema Oak Creek, Wi (1.9 miles)

Transportation

• Delta Ticket Counter (2.5 miles)
• Milwaukee Mitchell International Airport (MKE) (2.5 miles)
• Security Checkpoint (2.6 miles)
• Concourse C (2.6 miles)
• Concourse D (2.7 miles)
• MKE Runway (3.1 miles)

Parks

• Runway Dog Exercise Area (2.8 miles)
• Humboldt Park (4.4 miles)
• West Allis West Milwaukee Recr (4.8 miles)
• South Shore Park (5.2 miles)
• Paliafito Park (6 miles)

Cafes

• Hawthorne Coffee Roasters (2.9 miles)
• Starbucks (3.3 miles)
• Starbucks (4.3 miles)
• Starbucks (4.9 miles)
• Colectivo Coffee (5 miles)

Hospitals

• Froedert Drexel Square Clinic (3 miles)
• Aurora St Luke's Medical Center (3.5 miles)
• Aurora St Luke's South Shore (5 miles)
• Surgicenter - Children's Wisconsin (5.7 miles)

Places of Worship

• St Stephen's Catholic Church (5.7 miles)