Extendicare at Menomonee Falls

Pros

• Bev was recognized as an amazing staff member, always willing to assist residents and their families.
• The new administration has made great changes in the facility, including remodeled rooms and updates that enhanced the environment.
• The activity department is noted as being great, with friendly and engaging staff who provide enjoyable activities for residents.
• Many reviews highlighted the cleanliness of the facility, including well-kept dining areas and bedrooms.
• The food variety offered was appreciated by several residents, with some mentioning that they enjoyed it.
• Staff were generally described as friendly, caring, and attentive to the needs of residents, helping to create a positive atmosphere.
• Therapy services were commended for being excellent and beneficial for recovery.
• Family members expressed gratitude for staff efforts in keeping them informed and supported throughout their loved ones' stays.
• Residents often found comfort in their private or well-maintained semi-private rooms despite some basic accommodations.

Cons

• The facility has been in poor condition for a long time and suffers from very poor management.
• Numerous residents experience disrespectful treatment from aides, and some managers use foul language in front of them.
• There are frequent staffing shortages, resulting in call lights being ignored for long periods.
• The quality of nursing care is grossly inadequate, with many staff members displaying a lack of competency.
• Rooms do not have individual heating or air conditioning controls, and linens were not changed during a resident's entire stay.
• Equipment used for taking vitals was either inoperative or not calibrated correctly.
• The food served is bland and does not match the description of an "enhanced gourmet menu."
• Staff often failed to return to complete tasks after indicating they would do so, leading to delays in care.
• The facility shows significant wear and tear, needing updates throughout, despite being kept clean.
• Response times to call buttons were excessively long due to inadequate staffing levels, causing frustration among residents and their families.

Review

The experiences shared by residents and their families at Menomonee Falls Healthcare Center reveal a complex tapestry of care, atmosphere, and management that characterize this nursing facility. Many reviews highlight individual staff members, particularly the nurses and aides, whose dedication and compassion shone brightly against the backdrop of an aged infrastructure. A notable mention is Bev, an employee who consistently went above and beyond to assist patients and their families. The social worker's role was also praised for facilitating important transitions in Medicaid plans, allowing residents to secure long-term placements in the facility.

While some reviewers noted significant improvements brought about by new administration—such as remodeled rooms and an overall more positive environment—others pointed to persistent shortcomings. Despite the building being described as older but well-maintained, numerous visitors expressed that while the care provided was commendable, it contrasted sharply with what they expected based on marketing claims. The improvements made under new leadership were appreciated; however, issues like occasional staffing shortages led to delays in response times for patient needs. Such challenges are not unique to this facility but seem common across various homes as reported by several reviewers.

On the topic of accommodations, feedback varied widely. Some residents reported private rooms equipped with basic amenities such as phones and televisions but lacking modern features like showers. Others criticized room conditions, noting that linens weren’t changed frequently enough during their loved ones' stays. Cleanliness generally received praise from many visitors—the dining areas and living quarters often cited for being tidy—yet some sought higher standards of personal hygiene for residents suffering from dementia who were unable to care for themselves fully.

The quality of food served at Menomonee Falls Healthcare Center also drew mixed reactions. While some family members felt that menu offerings were satisfactory or even tasty, others found the options unappetizing or inadequate for adult-sized appetites despite promotional claims of a "gourmet menu." Experiences regarding dietary needs highlighted a disconnect between patient preferences and meal preparations; inadequacies were reflected in instance reports where dietary requests seemed overlooked.

Activities provided within the facility garnered positive remarks from those whose loved ones participated. The activities department was recognized as engaging and supportive in fostering a vibrant community among residents—a necessary component alongside clinical care to enhance emotional well-being. Visitors appreciated when staff took time out of busy schedules to engage personally with patients through conversation or interaction during scheduled activities.

However, starkly contrasting opinions emerged regarding staff behavior and management practices. Negative experiences surfaced around poor treatment perceptions from certain staff members towards residents’ families, detailing instances of disrespectful language by some managers or aides who failed to offer adequate patient attention or respond timely to calls from those needing assistance. Reviews reflecting these sentiments painted a picture of frustration experienced when navigating bureaucratic challenges within caregiving environments marred by understaffing issues.

Overall, while there are pockets of excellence in the care provided at Menomonee Falls Healthcare Center—characterized by dedicated staff willing to go above their duties—the recurring themes regarding outdated facilities combined with inconsistencies in service delivery paint a complicated image of this healthcare institution. Families have mixed feelings about recommending it based on personal experiences ranging from outstanding compassionate care during difficult times to severe deficiencies needing urgent address before considering it suitable for future residents seeking quality long-term care solutions.

This part of Menomonee Falls, Wisconsin offers a variety of amenities and services that cater to the needs of seniors. With several restaurants nearby such as Hot House Tavern and Su Casa Grande, residents have access to delicious dining options. Additionally, there are multiple physicians' offices including Town Hall Health Center and Froedtert Orthopaedic, Sports and Spine Center for any healthcare needs. The presence of pharmacies like Walgreens and Aurora Pharmacy ensures easy access to medications. For recreational activities, there are parks such as Kinderberg Park and Menomonee Park where seniors can enjoy nature walks. The close proximity to Menomonee Falls Cinema provides entertainment options, while places of worship like Northwest Baptist Church offer spiritual fulfillment. Overall, this area provides a convenient and comfortable environment for seniors looking to settle in Menomonee Falls.

Restaurants

• Hot House Tavern (0.6 miles)
• Su Casa Grande (0.8 miles)
• Qdoba Mexican Eats (1.6 miles)
• Arby's (1.6 miles)
• McDonald's (1.7 miles)
• Culver's (1.8 miles)
• Robert's Frozen Custard (3.7 miles)

Physicians

• Town Hall Health Center (0.7 miles)
• Froedtert Orthopaedic, Sports and Spine Center (1.3 miles)
• Advanced Health Care (3.5 miles)
• Froedtert Germantown Health Center (3.6 miles)
• Drs. Roy and Associates (5.6 miles)
• Shaibal Mazumdar MD (5.7 miles)
• Aurora Advanced Healthcare (5.7 miles)

Cafes

• Starbucks (0.8 miles)
• Starbucks (5.7 miles)
• Starbucks (6.2 miles)

Pharmacies

• Walgreens (0.8 miles)
• CVS Pharmacy (1 miles)
• Walgreens (3.6 miles)
• Walgreens (3.7 miles)
• Walgreens (5.1 miles)
• Walgreens (5.5 miles)
• Aurora Pharmacy (5.7 miles)

Theaters

• Menomonee Falls Cinema Menomonee Falls, Wi (1.3 miles)

Parks

• Kinderberg Park (3.1 miles)
• Menomonee Park (3.1 miles)
• Imperial Estate Park (4.9 miles)
• A C Hanson Park (6.8 miles)
• Fox Brook Park (7.1 miles)
• Algonquin Park (7.5 miles)
• Lake Park Park (7.6 miles)

Hospitals

• Ambulatory EEG Recordings (3.9 miles)
• Rogers Memorial Hospital (7.9 miles)

Places of Worship

• Northwest Baptist Church (6.9 miles)
• Redemption Lutheran Church (7.2 miles)

Transportation

• U-Haul Moving & Storage (7.1 miles)