Oakridge Gardens Nursing Center
Save1700 Midway Road, Menasha, WI 54952
For more information about senior living options: (844) 490-3973
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The hair and nails staff are very sweet. The nurses who show compassion, love, and care deserve five stars. The staff are very nice, especially the rehab team and support staff. The physical therapy and occupational therapy staff are great and ensure he does his exercises to get strong. The patient enjoys the food. The staff answer all questions and keep families informed about how he is doing. The room is kept clean and clothes are washed and returned. Traveling CNAs found the initial experience at the facility to be great.
The facility gave the 93-year-old mother 17 medications that were for another patient, which harmed her and contributed to her death. Management was described as very poor and judgmental. The nursing director stated, "Let's just get her out of here as soon as we can," showing disregard for discharge plans. The mother was treated badly, leading the family to fire Dr. Schreiber who allegedly prioritized rehab and benefits over her wellbeing. The mother was discharged without medical supplies or a proper sling, and staff ignored requests for needed equipment. Discharge occurred while ignoring orders to change the nephrostomy tube, resulting in an ER visit soon after. Staff punished patients for medication side effects, lied about meds, refused an electric wheelchair, and there were long waits for basic needs like drinks. The facility failed to provide clean bedding or keep the room clean during a two-week stay. Becky Perry, the admission coordinator, was described as rude, unprofessional, uninformed, inconsiderate, and a liar. Call lights were answered after long delays (up to 1.5 hours), showers were skipped for days, and food was served cold.A troubling pattern emerges from a collection of accounts about this facility, where a mix of compassionate care and serious concerns about safety, autonomy, and administration are laid bare. Several families describe loving, attentive care from certain staff members, while other experiences reveal systemic problems that left loved ones exposed to harm, indignity, or neglect. The overarching thread is a strong demand for accountability, safer practices, and more respectful, patient-centered care.
One of the most jarring narratives centers on a 93-year-old mother who was in the facility for what should have been a short, supportive rehab stay. The reviewer recalls that she was given 17 medications that were not hers and were intended for another patient. The account emphasizes that these were not merely mix-ups of routine pills but a situation in which a woman who could barely swallow was forced to ingest multiple pills. The reviewer asserts that this, combined with the need to puree her food, overwhelmed her ability to recover, and the patient passed away a few days after the events described. In the same breath, there is a note of contrast: the hair and nails staff for the residents were described as very sweet and kind, a small but notable beacon of humanity amid the broader concerns.
Linked to that tragedy is a broader charge of "very poor management" and a perception of judgmental attitudes among leadership. The reviewer specifically recalls a nursing director who allegedly said, "Let's just get her out of here as soon as we can," instead of adhering to a discharge date ordered by the GP during a discharge conference. The impression is that the patient and family were treated with a sense of expediency rather than with careful consideration of medical needs and home readiness. The reviewer also accuses a particular physician, Dr. Schreiber, of prioritizing administrative or financial outcomes over rehab and genuine patient well-being, claiming that he "almost got her home and benefits taken away to ?incapacitate' her." The consequence described includes discharge without necessary medical supplies and a lack of appropriate equipment (no sling for a lift), leaving the family to confront gaps at home.
Discharge planning, supplies, and home transition appear repeatedly as fragile points in the care continuum. The accounts allege that, after discharge, essential items and equipment were not provided or prepared, including supplies for a nephrostomy tube, which led to a prolonged ER visit hours later because the tube was not managed correctly in the home setting. In one section, the family recounts explicitly that "they discharged her as well by ignoring orders to get her nephrostomy tube changed out," underscoring fears that decisions were not aligned with immediate medical needs. The frustration with discharge planning is compounded by complaints that staff ignored questions about home readiness and did not coordinate basic logistics such as supplies and equipment to ensure safety at home.
Medication safety and patient autonomy emerge as another major concern. Several reviewers describe a punitive approach toward managing medication side effects, along with alleged dishonesty about which meds were being administered. The sense conveyed is that patient autonomy - an essential element of respectful care - was routinely undermined. Requests for accessible equipment, such as an electric wheelchair, were denied or delayed, and longer-than-acceptable delays in basic needs, like access to water, were alleged. One reviewer notes that a paralyzed patient could not move herself in a manual wheelchair and recalls begging for a suitable chair only on the day of discharge, highlighting the mismatch between the patient's needs and what the facility provided.
The day-to-day experience of care paints a similar mixed picture. Long wait times for basic assistance are cited repeatedly, with a particularly stark example of a patient pressing the call light and having to wait "an HOUR AND A HALF" for assistance, an issue that reportedly occurred more than once. In another case, a patient did not receive a daily shower for three days and was told that showers would not be possible until Monday, despite it being a Saturday. Bedding and room cleanliness were also concerns, with a reviewer stating that during a two-week stay there was not a single instance of clean bedding or a refreshed room. The sentiment is that basic dignity - cleanliness, timely help with bathrooms, and a responsive environment - was repeatedly compromised.
Yet not all experiences were uniformly negative. Some reviewers recount positive interactions with staff members, particularly in the therapy and housekeeping domains. A family member describes a rehab-focused experience for another relative where the physical therapy and occupational therapy teams were excellent at helping the patient regain strength, and where staff in the room, laundry, and office departments kept the family in the loop about progress. That account also notes that the patient's room was clean and that his clothes were washed and returned promptly. Another long-standing perspective notes that, for a different family member, "the nurses who have compassion, love, and care deserve 5 stars," signaling that there are nurses who stand out for kindness and competence, even as the institution's broader processes draw serious critique.
The landscape of opinions also includes pointed criticisms about management and personnel within the facility's operation. A travel CNA who worked there long enough to form a perspective described a shift from initial positive impressions to concerns about miscommunication and perceived unfair treatment. The CNA claimed misrepresentations by a scheduler and a general sense of favoritism and micromanagement across departments, including the kitchen. The reviewer explicitly advised against traveling to Wisconsin for employment at this site, arguing that the environment was not fair and that staff dynamics created a difficult working atmosphere. Another vividly negative account targeted the admission process, calling out Becky Perry, an admission coordinator, as "very rude, unprofessional, uninformed, inconsiderate, and a liar," and saying the rating largely stemmed from that single interaction.
A separate thread centers on a family's specific frustrations with individual staff members and practices. One reviewer named "Grandpa" in need of bathroom assistance described a roughly ten-minute response time, with accompanying cold food, leaving the family with a clear perception that urgent needs were not being met promptly. Another account focuses on a grandmother recovering from surgery, who reportedly pressed the call light and was left waiting for long periods, ultimately leading to an accident due to delayed assistance. The reviewer remains explicit: "DON'T LET YOUR LOVED ONES STAY HERE!!!" These experiences contribute to a broader sense that the facility's responsiveness and basic care standards vary dramatically day-to-day, shift to shift, resident to resident.
Taken together, the reviews present a complex, at times contradictory portrait of care at this facility. There are recognitions of compassionate, capable staff - especially among nurses who deliver hands-on care, therapy teams who promote rehabilitation, and housekeeping and laundry personnel who keep environments orderly. There are equally strong accusations that safety protocols, discharge planning, and administrative oversight can fail patients and families, with allegations of medication mix-ups, refusals to provide necessary equipment, prolonged call-light response times, inadequate hygiene practices, and dismissive leadership attitudes. For readers and potential families, the message is clear: the quality of care appears highly contingent on the staff on duty, the specific department involved, and the administrative practices that govern patient transitions. The accounts underscore a need for vigilant oversight, improved communication, and a steadfast commitment to patient autonomy, safety, and dignity across all facets of the patient experience.
108 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Outagamie County Regional (6 miles away) Austin Straubel International (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Oakridge Gardens Nursing Center is a premier assisted living community located in Menasha, WI. With a wide range of amenities and care services, we strive to provide our residents with a comfortable and fulfilling lifestyle.
Our community offers various amenities to enhance the living experience of our residents. They can enjoy pampering themselves at our beauty salon or relax while watching their favorite shows on cable or satellite TV in their fully furnished apartments. We also offer community-operated transportation for outings and appointments, as well as a computer center for those who want to stay connected with loved ones. Our dining room serves delicious meals in a restaurant-style setting, and our small library provides a cozy space for reading and relaxation. Residents can also enjoy various recreational activities such as gaming, fitness, and gardening.
At Oakridge Gardens Nursing Center, we provide exceptional care services to meet the individual needs of each resident. Our professional staff are available 24/7 to ensure the safety and well-being of our residents through our call system and supervision services. Assistance is provided with daily activities such as bathing, dressing, and transfers. We also offer diabetes diet management and support medication management. Mental wellness programs are available to promote emotional health.
We take pride in catering to special dietary restrictions to ensure that every resident enjoys nutritious meals tailored to their needs. Our dedicated team coordinates transportation arrangements for non-medical purposes as well as ensuring that residents reach their doctor's appointments comfortably.
In addition to the amenities and care services we provide, Oakridge Gardens Nursing Center offers an array of nearby attractions for residents' convenience. There are numerous cafes, parks, pharmacies, physicians’ offices, restaurants, places of worship, and hospitals within close proximity.
Overall, Oakridge Gardens Nursing Center offers a warm and welcoming environment where residents can thrive while receiving personalized care assistance in an engaging community setting.
This part of Menasha, Wisconsin offers a convenient location with easy access to various amenities essential for senior living. With multiple physicians and pharmacies within close proximity, residents can easily access healthcare services and medications. The presence of reputable hospitals such as St Elizabeth Hospital ensures quality medical care is readily available. In addition, there are several dining options ranging from casual eateries like Arby's to more upscale establishments such as Wilder's Bistro and George's Steak House. Parks like Alicia Park and Pierce Park provide opportunities for outdoor relaxation and recreation. Places of worship like First United Methodist Church and St Bernadette offer spiritual support and community engagement. Overall, this area provides a well-rounded environment suitable for seniors looking for a comfortable and convenient place to reside.
Oakridge Gardens Nursing Center is located at 1700 Midway Road, Menasha, WI 54952 in Winnebago County, Wisconsin
Oakridge Gardens Nursing Center on seniors.fyi includes 6 photos including images showing bedroom, interior, open space, windows, hallway, painting, decor, kitchen, and more.
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