Oakwood Village East Health And Rehab Center

Pros

• The nursing staff at Oakwood Village East is described as nice, competent, and serious about their job, providing high-quality care for residents.
• The physical therapy and occupational therapy services were praised as exceptional, contributing to the patients' recovery and well-being.
• Residents appreciated the cheerful atmosphere and variety of activities offered at the facility, fostering a sense of community among patients and staff.
• The environment at Oakwood was noted as clean and well-managed, where staff members knew residents by name and took a personal interest in their care.
• Families expressed satisfaction with the attention given to their loved ones, highlighting efficient nursing care and prompt responses to medical needs.

Cons

• The facility shows a lack of concern for patients, as demonstrated by the staff's failure to assist an elderly man who was badly injured after falling.
• A family member experienced neglect, being left in urine for 12 hours with unfriendly staff who were too busy to help.
• Personal belongings of residents, including medication and clothing, have been stolen, with no attempts made by the facility to recover them or apologize.
• A resident felt unsafe and ignored due wishes regarding treatment, resulting in emotional distress.
• Billing issues have been mishandled repeatedly, with incorrect addresses leading to bills being sent to collections without family knowledge.
• Some nursing staff displayed unprofessional behavior and rudeness towards patients.
• Overall care at the facility is described as well below average for the amount of money paid by residents.

Review

The experience of residents and their families at Oakwood Village, a rehabilitation and assisted living facility, seems to be highly polarized, with reviews ranging from deeply concerning accounts of neglect to commendations for exceptional care. Several individuals reported disturbing incidents that highlighted potential systemic issues within the facility’s operational management. One particularly alarming account described an elderly man who fell from his wheelchair outside the building, bleeding profusely from his head. Despite the urgency of the situation and a request for immediate assistance, none of the staff responded to help for several minutes. This egregious lack of concern raised serious questions about the quality of care provided to patients at Oakwood and left family members feeling that such negligence warranted closure of the facility.

On the contrary, some users shared positive experiences while undergoing rehabilitation after significant medical events. For instance, one reviewer praised the care received during recovery from rib fractures at Oakwood East rehab, emphasizing exceptional Covid-19 precautions and staffing levels. They lauded physical and occupational therapy services as well-conceived and professionally executed. The writer's overall sentiment indicated a deep appreciation for how compassionate engagement by staff improved both mental and physical health during recovery. This duality in experiences speaks volumes about inconsistencies in patient care that may depend on specific departments or staff members.

Sadly, negative accounts regarding personal belongings disappearing were echoed by another family member who reported instances of theft while their loved one was recovering from a complicated medical condition. The family's trust was further eroded when they faced substantial billing issues that went unresolved for months; these frustrations compounded feelings of guilt over choosing this facility for their mother’s care. Such incidents point to organizational lapses between administrative responsibilities and patient-centered service delivery practices.

Another review reflected positively on Oakwood’s environment but noted that while some nursing staff exhibited competence and kindness, there were instances where communication broke down entirely—the result being mixed experiences among residents' caregiving teams. The ease with which patients could interact with nature through walking paths contributed positively to their overall emotional wellness; however, it appears that these physical amenities cannot compensate adequately for gaps in consistent patient care across all staffing levels.

Feedback also revealed complaints about certain nursing staff who triggered discomfort among patients due primarily to unprofessional interactions. An unhappy rehabilitant recalled incidents involving unsatisfactory replies when voicing pain concerns—an unsettling portrayal suggesting inadequate assessments may have resulted from complacent attitudes among daytime personnel compared to those who worked night shifts.

Even while grappling with complaints surrounding some aspects of resident treatment at Oakwood Village, other visitors remarked on admirable qualities of named nurses who took interest in individual patient's needs beyond mere medical necessities; this included remembering names and taking time to engage personally—a crucial aspect impacting resident morale positively amidst transitional challenges inherent in skilled nursing facilities.

Ultimately, the feedback indicates a complex tapestry woven together by vastly different experiences at Oakwood Village rehabilitation center—where moments marked by genuine compassion exist side-by-side with troubling cases highlighting severe shortcomings in emergency response readiness or adequate supervision standards within their operations architecture overall. It is clear prominent improvements are necessary if they are sincerely focused on upholding best practices related to eldercare management moving forward into long-term fulfillment expectations required by all stakeholders involved: residents pursuing seamless assistance coupled alongside families hoping only for health maintenance anchored within healthy environments guided closely by moral imperatives governing ethical caregiving mandates rooted firmly in mutual respect amongst caregivers & recipients alike.

Restaurants

• Sugar River Pizza (0.8 miles)
• Jersey Mike's (1.2 miles)
• Hooters (1.9 miles)
• Qdoba Mexican Eats (2 miles)
• Chipotle Mexican Grill (2.1 miles)
• McDonald's (2.3 miles)
• Subway (2.3 miles)

Pharmacies

• UW Health at The American Center Pharmacy (0.8 miles)
• Walgreens (2.2 miles)
• Target Pharmacy (2.8 miles)
• O'Connell Pharmacy (3.2 miles)
• Walgreens (3.3 miles)
• Walgreens (3.5 miles)
• UW Health Northeast Family Medical Center Pharmacy (4.1 miles)

Physicians

• UW Health East Clinic (0.9 miles)
• Group Health Cooperative (0.9 miles)
• U W Health-Spine Center - Daniel K Resnick MD (0.9 miles)
• Aesthetic Artistry MedSpa (1 miles)
• Accuear Professional Hearing & Audiology Clinics (1.1 miles)
• Robertson Plastic Surgery (1.7 miles)
• TLC Laser Eye Centers (1.8 miles)

Cafes

• Panera Bread (1.9 miles)
• Starbucks (2.5 miles)

Hospitals

• Spay Me (2.2 miles)

Places of Worship

• Eastside Evangelical Lutheran (2.3 miles)
• Sacred Hearts of Jesus and Mary Catholic Church (4.3 miles)
• Heartland Community Church (5.5 miles)

Parks

• Hunter's Ridge Park (2.3 miles)
• Sunny Valley Park (2.5 miles)
• Pheasant Run Park (3.2 miles)
• Orfan Park (3.3 miles)
• Sheehan Park (3.3 miles)
• Terrace Park (4 miles)
• Angell Park Dream Park (4.1 miles)

Theaters

• Flix Brewhouse (2.4 miles)

Transportation

• Dane County Regional Airport (MSN) (3.4 miles)