Villa Pines Living Ctr in Friendship, WI

Pros

• The facility is warm and inviting.
• The staff are caring and genuinely dedicated to residents.
• The CMS star rating is excellent.
• The facility is consistently clean and fresh-smelling.
• Villa Pines is an excellent facility with friendly staff who truly care about residents.
• The food looks and smells delicious.
• The staff treat residents with respect and kindness.
• The staff go beyond expectations to support residents, including special celebrations.
• The environment is pleasant, welcoming, and well-maintained.

Cons

• The facility relies on agency staff due to shortages, leaving too many residents per caregiver and limited help.
• Some staff were described as absolutely horrible, reflecting serious staffing concerns.
• The reviewer alleges they were DNR'd from the facility, which was distressing and raises questions about care decisions.
• The pictures on the website are not of the actual facility.
• Call lights go unanswered for long periods, sometimes 45 minutes or longer.
• Management is described as terrible.
• The food is described as horrible.

Review

Villa Pines Living Center in Friendship is best suited for families seeking a warm, resident-centered environment where staff engagement and everyday kindness translate into tangible daily care. The community shines for residents who value a homey, one-level setting, easy navigation, and a culture of genuine attention from caregivers. It is especially appropriate for families that want transparent communication, regular care conferences, and a facility with a tradition of stability and personal connection. When warmth, clean surroundings, and consistent courtesy matter most, Villa Pines consistently delivers.

Those who should consider alternatives are families prioritizing highly specialized medical oversight, aggressive memory care, or very fast, around-the-clock response times. Several reviews flag occasional staffing gaps and heavy dependence on agency personnel, which can translate into slower responses to call lights or less predictability in daytime support. A few voices also raise concerns about management consistency. For residents with intensive clinical needs, tight supervision requirements, or a desire for top-tier dining and programming without occasional variability, exploring other options may yield more reassurance on those fronts.

On balance, the strongest positives - staff compassion, approachable leadership, cleanliness, and family-friendly practices - overwhelm most drawbacks. The staff's genuine care is a recurring theme: quick, respectful interactions, readiness to help with practical tasks like dropping off clothes, coordinating doctor visits, or simply ensuring a resident feels seen. The care teams are described as well-trained, with activities staff and therapists delivering capable support, which helps residents maintain dignity and function. The environment reinforces these strengths: a clean, fresh-smelling facility with pleasant common areas, birds and aquatic features, and even a barber/beautician visiting monthly, all contributing to a sense of normalcy and cheer.

Dining and social life emerge as meaningful strengths in the Villa Pines narrative. Several residents and families praise meals that look and smell appealing, with kitchen staff noted for generosity and attention to residents' routines (family members regularly eating with loved ones, for example). Activities exist and can be engaging, including events like special outings or topical celebrations, and there is a clear emphasis on involving families in residents' routines. The combination of good food, accessible programming, and family involvement often offsets concerns about staffing fluctuations, because it creates a dependable sense of daily satisfaction and community.

Yet, the negative threads deserve attention. A minority of reviewers describe troubling experiences - delayed responses to call lights, reports of inadequate staffing at times, and harsher judgments about management. Some comments peg quality of food as inconsistent, and a few voices question the overall consistency of leadership and decision-making. These critiques are not universal, but they serve as important reminders to prospective families: real-world experiences can vary by shift, by unit, and by season, so it is prudent to verify current staffing levels, governance stability, and the facility's concrete plans for continual improvement before committing.

In practical terms, Villa Pines is a strong fit for families prioritizing warmth, patient-centered care, and a home-like setting with active family participation. Prospective residents should plan to engage deeply with the care team, ask pointed questions about staffing coverage, communication cadence, and care meetings, and request current metrics on call-light response times. If the resident values a high-touch, socially rich environment and stable, compassionate staff, Villa Pines often checks those boxes. If the priority is absolute consistency in staffing, faster response times, or highly specialized medical programming, more due diligence and perhaps a comparably resourced alternative should be pursued. Overall, Villa Pines stands out as a practical, experienced choice for many families seeking dependable daily care and a genuinely caring community.

The area of Friendship, Wisconsin offers a variety of amenities that may appeal to seniors looking for a peaceful and convenient place to live. With several restaurants nearby such as Corner Bar and Family Affair Restaurant, residents have easy access to dining options. There are also places of worship like Arising Christian Church and Immanuel Ev Lutheran Church Lc-Ms for spiritual fulfillment. For medical needs, there are physicians like Valdez John MD and Perez Frank available at Health & Human Services and Moundview Family Medical Clinic respectively. In terms of recreation, parks like Burt Morris Park and Roche-A-Cri State Park provide opportunities for outdoor activities. Additionally, Gundersen Moundview Hospital is conveniently located in the area for any healthcare needs. Overall, Friendship, Wisconsin offers a comfortable and supportive community for senior living.

Restaurants

• Corner Bar (0.1 miles)
• Friendship Bar & Bowl (0.2 miles)
• Family Affair Restaurant (0.5 miles)
• Rank's Tavern (1 miles)
• Beckys Sugar Shack (1 miles)
• The Country Skillet (1.1 miles)
• Subway (1.2 miles)

Places of Worship

• Arising Christian Church (0.1 miles)
• Church of Jesus Christ of Latter Day Saints (0.4 miles)
• Immanuel Ev Lutheran Church Lc-Ms (0.7 miles)
• Wels (0.8 miles)
• St Joseph Parish Rectory (0.8 miles)
• Trinity Congregational Church (0.8 miles)
• Faith Baptist Church (0.9 miles)

Physicians

• Valdez John MD - Health & Human Services (0.2 miles)
• Perez Frank - Moundview Family Medical Clinic (0.3 miles)
• Riverview Family Clinic (16 miles)
• McGrath Robert E DDS (17 miles)

Parks

• Peppermill Lake District (0.3 miles)
• Burt Morris Park (0.6 miles)
• Roche-A-Cri State Park (2.3 miles)
• Quincy Bluff (7.9 miles)
• Ship Rock (8 miles)
• Buckhorn State Park (9.4 miles)
• Juneau County Park (9.7 miles)

Hospitals

• Gundersen Moundview Hospital (0.3 miles)
• Moundview Memorial Hospital (0.3 miles)
• Gundersen Moundview Friendship Clinic (0.3 miles)
• Adams County Memorial Hospital (0.3 miles)
• Necedah Family Medical Center (12.8 miles)

Pharmacies

• Phillips Pharmacies (0.3 miles)

Theaters

• Adams Community Theatre (1 miles)

Cafes

• Little Crane Cafe (12.8 miles)
• Main Street Cafe (13.1 miles)
• Collin's Coffees (13.8 miles)
• Red Hill Royal Cafe (15.3 miles)
• Royal Cafe (15.4 miles)

Transportation

• U-Haul Neighborhood Dealer (13.3 miles)