Information last verified:
171 South Watts Street Po Box 1060, Adams, WI 53910
For more information about senior living options: (844) 490-3973
Kristy Melvin and their staff are really great; they are kind and helpful. They speak to patients like real people and listen when they’re sick. They are knowledgeable, friendly, and listen to concerns while answering questions. The staff are welcoming, and Jan Drews is extremely thorough. Lab work comes back quickly, and the clinic is very clean. Jill and the rest of the staff are great. The staff are very pleasant and respectful.
The staff are rude and provide horrible customer service. They upcoded the bill and charged a second visit, plus an additional $252, which most insurance won’t cover. They repeatedly submitted the wrong insurance and then failed to answer the phone, redirecting patients to other departments. They advised stopping Omeprazole due to cancer risk, a claim contradicted by a GI specialist. The billing department never answers calls and cannot help, instead redirecting to other staff. They tell patients to pay up or face collections and have even hung up on callers. Gaslighting patients appears to be a regular tactic. Getting an appointment can be hard, and wait times are long; sometimes a doctor leaves mid-visit. The new clinic has only one doctor on site and lacked promised lab or imaging services for new patients.Edwards Family Care in Adams, Wisconsin is best suited for adults who prize a warm, relationship-driven primary care experience in a small-clinic setting. The community excels for patients who want attentive providers who listen, treat people with respect, and build a sense of continuity with a familiar team. Residents and families seeking genuine interpersonal care, clear explanations, and a clean, welcoming environment will find value here. The strongest case is for those who place bedside manner and thoroughness in exams above the breadth of services or the speed of every administrative process. For seniors who want a personal touch and staff who remember their history, Edwards Family Care offers a reassuring, human-scale option.
Those who may want to consider alternatives include households that need ultra-reliable, hassle-free billing and insurance handling, or those who require consistently easy access to care with robust scheduling. Several reviews flag persistent billing errors, upcoding, and frustrating interactions with the billing department that can lead to collections or surprise charges. For families on tight budgets or with complex insurance needs, the risk of repeat billing disputes and unclear cost controls is a significant deterrent. Additionally, the clinic’s capacity appears limited in practice, some days feature one clinician with delays, and obtaining timely appointments or rapid communication can be challenging. If dependable administrative reliability and prompt access are priorities, alternatives should be weighed carefully.
On the upside, the core in-clinic experience frequently delivers where it counts: kindness, respect, and thorough listening. Multiple patients highlight staff as genuinely friendly and responsive, with providers who take concerns seriously and explain medical questions in ways that patients can understand. Clean facilities and prompt lab work results in some cases reinforce confidence that medical attention is thoughtful and organized when visits do occur. When the care team aligns with a patient’s needs, whether that is a particular physician or a particular staff member, residents describe meaningful partnerships that support ongoing health management. In those moments, Edwards Family Care feels like a trusted, personal ally rather than a distant, impersonal clinic.
Yet, the practical realities of scheduling and administration temper these strengths. A recurrent thread across reviews is difficulty reaching the billing department, with reports of being redirected or left waiting for long periods, sometimes culminating in unresolved disputes or threatened collections. Several accounts describe incorrect charges, misapplied insurance, and “up coding” that transforms routine visits into costly encounters. Such experiences erode trust and create financial anxiety, especially for disabled veterans and other fixed-income patients who rely on predictable coverage. In addition, access to care can be inconsistent: long waits for appointments, limited same-day options, and a patient flow bottleneck when the clinic operates with a lean, two-doctor model. The combined effect is that the positive patient-provider dynamics can be overshadowed by practical friction.
These tensions are not theoretical; they color the day-to-day decision for families evaluating Edwards Family Care. If a care plan hinges on seamless billing, predictable appointment availability, and on-site imaging or more extensive specialty access, the cons quickly accumulate. The presence of a small clinic footprint, one clinician at times, limited imaging on-site, means families must plan and perhaps endure delays to receive tests or referrals. Less favorable reports of rude encounters or “gaslighting” in communication also matter: when patients feel dismissed or spoken to dismissively, even excellent clinical competence loses its staying power. In short, the strongest care moments here come with a caveat, the administrative and access pieces require ongoing patience and vigilance.
For families contemplating next steps, a practical approach is essential. Confirm who will be your ongoing provider and whether continuity can be guaranteed if scheduling becomes tight. Before enrolling, demand a clear explanation of billing practices, expected insurance handling, and who handles disputes; request a direct, accountable contact in billing and a written outline of expected timelines for test results and prescriptions. If imaging or labs are important, verify what is available on-site versus what requires external referrals, and ask about the typical turnaround for results. Finally, assess the emphasis on patient communication: does the clinic provide proactive follow-ups, transparent cost estimates, and accessible channels for urgent questions? These checks help determine whether Edwards Family Care’s strengths can be leveraged without being overshadowed by the recurring administrative and access challenges.
In conclusion, Edwards Family Care functions best for adults who value a congenial, attentive primary care relationship and are willing to tolerate, or proactively manage, some administrative rough edges. The community shines when the patient–provider bond is strong, and when the team’s thoughtful, respectful care aligns with a patient’s health goals. However, for those who require rock-solid billing accuracy, consistently quick appointment access, and dependable on-site testing or imaging, the cons may outweigh the pros. The decisive factor is individual priorities: if personal, hands-on care and a friendly clinic atmosphere are non-negotiable, this option warrants serious consideration, with a clear plan to safeguard against billing surprises and scheduling gaps. If administrative reliability and steady access take precedence, exploring other communities with stronger billing stability and broader service access will likely yield a more predictable experience.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Edwards Family Care in Adams, WI is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides comfortable and fully furnished accommodations for individuals looking for a supportive living environment.
Residents can enjoy a delicious dining experience in the on-site dining room, where meals are prepared and served with special attention to dietary restrictions. Housekeeping services ensure that the living spaces are clean and well-maintained.
The community also offers various outdoor spaces, including a garden, where residents can relax and enjoy nature. Wi-Fi/high-speed internet and telephone services are available to help residents stay connected with their loved ones.
Edwards Family Care provides assistance with activities of daily living such as bathing, dressing, and transfers. The staff works closely with health care providers to coordinate medical care for residents. They also provide medication management services to ensure proper dosage and administration.
Transportation arrangements, both for medical purposes and doctor's appointments, are available to facilitate easy access to healthcare facilities. Additionally, there are multiple parks, pharmacies, restaurants, places of worship, theaters, and hospitals located nearby.
To promote an active lifestyle, the community offers scheduled daily activities that cater to residents' interests and preferences.
Overall, Edwards Family Care is committed to providing quality care services in a comfortable environment while ensuring the well-being and satisfaction of its residents.
Edwards Family Care is located at 171 South Watts Street Po Box 1060, Adams, WI 53910 in Adams County, Wisconsin
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