171 South Watts Street Po Box 1060, Adams, WI 53910
For more information about senior living options: (844) 490-3973
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The staff are knowledgeable, friendly, listen to concerns, answer questions, and are respectful. Jan Drew is very thorough and a good partner in patients' health. Janette Drew is extremely thorough. The staff are welcoming and the clinic is clean. Lab work comes back quickly. Jill is great, along with the rest of the staff. Rebecca is very kind and helpful. The staff are very pleasant.
The staff are rude and provide horrible customer service. They bill patients for a second visit after switching providers, resulting in an overcharge. They upcode bills, turning insured preventive visits into charges that aren't fully covered. They repeatedly bill the wrong insurance and submit claims multiple times, causing denials and confusion. They do not answer the billing phone, and when contacted they redirect callers or hang up. They threaten to send accounts to collections after billing mistakes. They are unprofessional and unhelpful, failing to resolve billing issues. Patients face long wait times and doctors can leave mid-visit. They give unsafe or incorrect medical advice, such as telling patients to stop medications. They lack in-house lab or imaging capabilities and mismanage records, leading to poor communication. They gaslight patients and avoid accountability for errors. They show little regard for veterans or their families.Patient feedback about the Adams location and its affiliated providers is a patchwork of praise and frustration, with Jan Drews in particular serving as a focal point for both kinds of experiences. Several reviews describe her as knowledgeable, friendly, and attentive: someone who listens, explains, and is thorough in her approach to care. In these accounts, patients appreciated the sense of partnership she offered, and they noted prompt lab results and a clean, welcoming clinic environment. A few other staff members, such as Rebecca and Jill, are singled out as kind and helpful, contributing to an overall impression that, when the personnel themselves are engaged and respectful, the practice can deliver strong patient-facing care. Even Dr. Jill Bohn is referenced in conversations about the facility's capabilities and what is or isn't available on site, though some reviewers dispute her statements about lab and imaging availability, which adds to a sense of inconsistency in communication.
But the positive experiences are outnumbered by deeply troubling encounters centered on billing and administrative practices. A recurring theme is the perception of upcoding and improper billing that transforms 100% covered preventive visits into abnormal exams, resulting in substantial out-of-pocket costs. Reviewers say they were charged hundreds of dollars after supposed coding changes, and some claim the problem cascaded through the system - from initial billing errors to incorrect submissions to the wrong insurance, followed by repeated attempts to correct the record that still ended in denial or a breach of trust. The pattern described is not just a one-off mistake but an ongoing struggle that often ends with the patient feeling financially penalized for errors that appear to originate within the clinic's administrative workflow.
The billing chaos is compounded by reports that the billing department is hard to reach or unhelpful when contact is made. Patients describe being redirected to other departments, ignored on phone calls, or told to pay up or face collections even when the underlying issue was a mistake on the provider's side. The sense of being met with a "BS policy" or a threat of collections for errors they did not cause creates a climate of frustration and distrust. Some reviews explicitly label the billing practices and their consequences as unacceptable, with one commenter calling the upcoding illegal and another recounting an entire ordeal that spanned weeks of unanswered calls and ongoing disputes.
Within this same landscape, there are contrasts that highlight the variability of the patient experience. Some people report sincere gratitude for care that was both respectful and effective, noting that the staff were friendly, the clinic was clean, and the lab results arrived quickly. Others, however, recount long waits for results and prescriptions, difficulties obtaining timely refills, and the sense that getting a straightforward answer from staff is a rare victory. One account describes a patient waiting more than 10 days for X-ray results and more than two weeks for refill authorization, to the point of distress and a forced disruption of ongoing medications. Gaslighting - a term used by at least one reviewer - adds another layer of perceived hostility, suggesting that some patients feel their concerns are dismissed or minimized rather than addressed directly.
Accessibility and wait times emerge as another axis of frustration. A few reviews point to scheduling challenges and delays that make it difficult to secure timely appointments or to get timely attention once in the clinic. The experience at the newer eight-room facility is described in mixed terms: one patient recalls a hurried and unsatisfactory visit where the doctor left the room for another patient and did not return promptly, while others note a lack of essential services such as on-site labs and imaging, which contradicts other patients' experiences and the statements of staff. These inconsistencies contribute to a broader sense that, while individual clinicians can be empathetic and competent, the system around them - scheduling, follow-up, and ancillary services - does not reliably support smooth, patient-centered care.
The overall impression, drawn from this collection of reviews, is that there is a real tension between competent, compassionate clinical care and problematic administrative and financial handling. Several reviewers describe a desire to stay with certain clinicians because of their on-the-ground bedside manner and medical competence, while simultaneously expressing a strong intent to seek care elsewhere due to billing errors, poor customer service, and a general sense of being treated more like a problem to be solved financially than a patient in need of consistent medical support. In one case, a patient explicitly states they will switch providers and would not choose Aspirus again, highlighting a clear impact on patient loyalty and trust.
In summary, the reviews reflect a clinic that can deliver high-quality, respectful, and thorough medical care when staff are engaged and responsive, alongside a billing and administrative system that many feel is unresponsive, inconsistent, and sometimes punitive. The dichotomy between excellent bedside care and frustrating back-end processes appears to be a defining feature of the patient experience at this location. For patients considering ongoing care there, the message is nuanced: you may encounter clinicians who listen and treat you well, but you should also be prepared for potential administrative hurdles, billing disputes, and communication gaps that can significantly affect your overall experience and financial well-being. The most constructive path forward voiced by several reviewers is to seek reliability in both the clinical and the administrative sides of the practice or to consider alternative providers who might deliver a more cohesive and transparent experience.
4 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Edwards Family Care in Adams, WI is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides comfortable and fully furnished accommodations for individuals looking for a supportive living environment.
Residents can enjoy a delicious dining experience in the on-site dining room, where meals are prepared and served with special attention to dietary restrictions. Housekeeping services ensure that the living spaces are clean and well-maintained.
The community also offers various outdoor spaces, including a garden, where residents can relax and enjoy nature. Wi-Fi/high-speed internet and telephone services are available to help residents stay connected with their loved ones.
Edwards Family Care provides assistance with activities of daily living such as bathing, dressing, and transfers. The staff works closely with health care providers to coordinate medical care for residents. They also provide medication management services to ensure proper dosage and administration.
Transportation arrangements, both for medical purposes and doctor's appointments, are available to facilitate easy access to healthcare facilities. Additionally, there are multiple parks, pharmacies, restaurants, places of worship, theaters, and hospitals located nearby.
To promote an active lifestyle, the community offers scheduled daily activities that cater to residents' interests and preferences.
Overall, Edwards Family Care is committed to providing quality care services in a comfortable environment while ensuring the well-being and satisfaction of its residents.
Edwards Family Care is located at 171 South Watts Street Po Box 1060, Adams, WI 53910 in Adams County, Wisconsin
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