2120 Heights Drive, Eau Claire, WI 54701
For more information about senior living options: (866) 208-4318
Overall Review of Clearwater Care Center
Pros
The therapy department is efficient and understanding, helping residents regain independence.- The nursing staff and CNAs are excellent and provide great care.
- Pain management is addressed promptly.
- The facility feels safe and clean, with housekeeping keeping rooms tidy.
- Jeff (therapist), Lucy and Betty (CNAs), and Donna (LPN) are noted for their kindness and competence.
- Ray, the administrator, is doing an excellent job turning the place around.
- The staff communicates well with doctors and families, keeping them updated during the stay.
Cons
The staff is severely understaffed and some employees seem lazy, showing little care for the patients.- The facility is alarmingly understaffed and cannot adequately help all residents.
- The facility and its employees have become desensitized to human care, leading to poor treatment of residents.
- The rooms are never clean and the staff act as if residents are a nuisance, ignoring call buttons.
- The finance office mishandles payments, failing to cash checks and threatening collections.
- There are numerous care lapses, including missed medications, incorrect meds, and disorganized discharge processes.
Review
Clearwater Care Center in Eau Claire is best suited for a short-term rehab patient who prioritizes quality therapeutic work and can tolerate uneven day-to-day care as staffing shifts and management dynamics evolve. In other words, someone whose primary goal is to regain independence quickly through robust therapy programs may find value here, especially when a patient has access to attentive therapists and a recent, well-equipped rehab unit. It is less well suited for someone who needs consistent 24/7 nursing coverage, reliable call-response, and steady daily routines over the long term.
Families considering alternatives should look at facilities with proven, stable staffing, stronger discharge planning, and transparent billing processes. Clearwater’s risk profile is higher for long-term residents or those with complex medical needs who rely on dependable communication between family, nurses, and administration. If a loved one requires predictable ongoing assistance, frequent assistance with medications, or timely responses to calls, other communities with demonstrated staffing consistency and easier access to care conferences may be a safer baseline choice.
On the upside, the therapy teams have repeatedly delivered impressive outcomes. The rehab units have produced tangible progress, with therapists who are described as capable, engaged, and good at motivating patients to continue at home. Positive nods toward specific therapy staff, along with improvements in room accommodations on some units, underscore that when therapy is in focus, Clearwater can help a patient reclaim independence and shorten the path back to daily life. For families prioritizing rehab outcomes, these elements are meaningful and can translate into real functional gains.
The flip side is stark: chronic understaffing, inconsistent nursing coverage, and gaps in daily operations can undermine even the strongest therapy plan. Multiple reviews describe delayed responses to call buttons, skipped routines, and miscommunications about medications or discharge details. Billing and financial administration are repeatedly singled out as problematic, contributing to a sense of disorganization that compounds the stress of care. These recurring issues create a credibility gap for families who must trust a facility with their loved one’s safety, dignity, and timely information.
The main question becomes whether the positives can outweigh the risks. If a rehab-focused stay hinges on access to top-tier physical, occupational, and speech therapy, Clearwater can deliver meaningful gains when team dynamics are aligned and staffing is sufficient. When the care needs extend beyond rehab into long-term daily support, the cons, especially staffing gaps and inconsistent communication, tile away at confidence and peace of mind. The recent experiences of some families suggest that progress is not guaranteed and that care quality can hinge on which shift is on duty and which administrator is in charge.
In practical terms, this means making a deliberate, measured decision. For a loved one ready to capitalize on strong rehab services, insist on a clear, written rehab plan with defined lead therapists, daily schedules, and a contingency plan if staffing falters. Request direct lines of communication with both the therapy team and the on-site administrator, and confirm the process for med administration, call-bell response times, and discharge instructions before admission. If long-term care is the goal, or if even moderate unpredictability feels unacceptable, prioritize facilities with a track record of steady staffing, transparent billing, and consistently reliable daily operations. Clearwater is a viable option for rehab-forward care, but only for families prepared to monitor and intervene as staffing and administration fluctuate.
161 resident community capacity
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Chippewa Valley Regional (5 miles away)
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
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