2120 Heights Drive, Eau Claire, WI 54701
For more information about senior living options: (844) 490-3973
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The staff were described as pleasant and caring. The therapy department was efficient, understanding, and world-class. The short-term rehab program was excellent and helped patients return home. The staff, including nurses and CNAs, were excellent and took good care of residents. The facility felt safe and was consistently clean with no odor in the hallways. Specific staff members (Jeff, Lucy, Betty, and Donna) were praised for their kindness and effectiveness. Pain management was addressed in a timely manner. Ray, the administrator, was credited with turning the place around and improving its reputation. The reviewers would recommend Clearwater Care Center to others needing rehabilitation.
The facility is described as severely understaffed with lazy, uncaring staff toward patients. The management team is criticized for not valuing staff or the quality of life for patients. Families report being given the runaround with poor communication, including issues contacting loved ones. Nurses and CNAs are accused of ignoring call bells and failing to assist patients for extended periods. Discharge and medication handling are described as chaotic, with missing antidepressants and wrong meds given. The finance office is portrayed as unprofessional, with checks lost or never cashed and threats of collections. Rooms and cleanliness are inconsistent, with some reports of dirty rooms and staff preoccupied with conversations rather than assisting residents. The environment is called "hell on earth" by at least one reviewer.Clearwater Care Center presents a striking patchwork of experiences, with some residents and families singing its praises for rehab progress, staff kindness, and clean, comfortable rooms, while others describe alarming gaps in staffing, communication, and administration that seriously affect safety and trust. Taken together, the reviews sketch a facility where the quality of care seems highly variable from shift to shift and from one department to another, and where the patient and family experience can swing dramatically based on who is on duty and how well systems are functioning.
On the positive side, several residents recount highly successful rehabilitation stays. In one case, an arm injury led to a short-term rehab stay during which therapy was described as efficient and practical, giving the patient concrete exercises to continue at home after discharge. The therapy team is repeatedly highlighted for effectiveness, with therapists like Jeff noted for his engaging approach, and the broader therapy staff praised as "world class." A number of CNAs, LPNs, and nurses are singled out for their attentiveness and competence, including care that addressed pain management promptly and skin care that was routinely checked by a dedicated aide. The environment itself is described as safe and clean, with rooms that are spacious enough for wheelchairs and remodeling that improved the overall experience. In several accounts, communication with doctors and families is praised, and some patients report feeling well supported enough to regain independence and even recommend Clearwater to others seeking rehab services. There is also a sense that management and leadership can make a real difference, with at least one reviewer noting that a new administrator has begun turning the facility around and inspires hope for a higher rating.
Another veteran story echoes the positive tone around therapy and care when residents describe lengthy stays that feel restorative. Jeff, Sue, Sara and their therapy colleagues are described as excellent, with complementary staff like Lucy, Betty, and Donna in nursing and care roles contributing to a favorable impression of the unit. Rooms, including newly remodeled ones on the short-term rehab unit, are described as comfortable and easy to navigate, reinforcing a sense of progress and quality in the rehab pathway. In these narratives, Clearwater is portrayed as a place where patients can receive top-tier rehabilitation, with visible teamwork among therapists, nurses, and aides that supports meaningful improvement and a sense of safety.
Yet alongside these affirmations, other experiences illuminate serious concerns that have driven families to reconsider placement and, in some cases, pursue alternate plans. A recurring theme is under-staffing and the resulting strain on care. Several reviews describe being unable to obtain timely help when needs arise, with calls for assistance often going unanswered for extended periods. The frustration grows into outright alarm in one case where a patient's family reports that calls for help were ignored for over half an hour. The sense of inadequacy is not limited to the bedside; complaints extend to the administrative and operational side as well, with families questioning the facility's ability to sustain appropriate staffing levels and to respond to emergencies with the required urgency.
Another thread concerns communication gaps and procedural lapses. One story from a family with a patient who is a veteran highlights ongoing difficulties reaching staff by phone, with a claim that a patient's phone line is inoperable and that the problem is not promptly fixed. The reviewer expresses a strong sense that human needs are not being prioritized and voices fear that the facility has become desensitized to the suffering of its residents. The broader context of this critique includes mention of external oversight and proximity to a Veterans Administration facility as the family seeks to ensure their loved one's comfort and presence near relatives.
There are even more pointed, negative episodes that have led some families to give consistently harsh assessments. The strongest condemnations describe a facility that feels like "hell on earth" or a "hell hole," with the implication that the care environment is not just understaffed but emotionally and physically unsafe. In one particularly extreme account, reviewers condemn the experience as subpar across multiple dimensions, from dirty rooms and unhelpful staff to poor financial management, including a slow, inconsistent handling of a paid bill and threats of collection once a patient is discharged. The tone communicates a deep erosion of trust and a perception that basic duties - cleanliness, timely assistance, appropriate billing - are not reliably being met.
Other families recount serious medication errors and omissions, including missing antidepressants or mix-ups where medications intended for one patient appear in another's regimen, combined with a lack of clear explanations from the nursing staff. These stories include frustration with discarded or misplaced medication lists, difficulties in reaching the director of nursing, and overall concern that patient safety is compromised by inconsistent processes. In these cases, families resolve to move loved ones to other settings, citing not only the risk of specific errors but also the lack of transparent communication about what happened and what is being done to prevent a recurrence.
Taken together, the collection of experiences suggests Clearwater Care Center operates as a facility with strong potential in its rehabilitation programs and a core commitment by many of its frontline staff, but with serious systemic challenges. The contrasts - between therapy teams that drive meaningful progress and units where call bells go unanswered, between remodeled rooms that feel welcoming and administrative practices that feel unreliable - create a complex picture. For families considering Clearwater, the decision appears to hinge on priorities and risk tolerance: is the focus on achieving rehabilitation milestones with a dedicated, skilled therapy team, or is safety, consistent communication, and reliable administrative processes the non-negotiable baseline? The answer may depend on the specific unit, the shift, and the particular staff on duty, underscoring the need for ongoing attention to staffing, patient safety protocols, medication reconciliation, and transparent, responsive administration.
161 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chippewa Valley Regional (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Clearwater Care Center is an assisted living community located in the charming city of Eau Claire, WI. Our community offers a range of amenities and care services to ensure that our residents have a comfortable and fulfilling lifestyle.
Our residents can enjoy a visit to our on-site beauty salon to pamper themselves or simply relax in front of their personal cable or satellite TV in the privacy of their fully furnished rooms. For those who want to stay connected, we provide Wi-Fi/high-speed internet access throughout the community.
Transportation is made convenient with our community-operated transportation service, which can assist residents in arranging non-medical transportation as well as transportation to doctors' appointments. In addition, our move-in coordination service helps residents seamlessly transition into their new home.
Meals at Clearwater Care Center are not only delicious but also catered towards individual dietary needs and restrictions. Our dining room offers restaurant-style dining experiences, while special dietary restrictions are accommodated for each resident.
Staying physically active is encouraged with access to our fitness room and wellness center, where fitness programs are available. Residents can also engage in various activities organized by our concierge services, participate in planned day trips or resident-run activities, or join scheduled daily activities.
In terms of care services, we prioritize the well-being of our residents with 24-hour supervision and a 24-hour call system for emergencies. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medications are managed by trained staff members and we offer diabetes diets for those with specific dietary requirements. Mental wellness programs are also provided to support emotional well-being.
Clearwater Care Center is conveniently located near several amenities such as cafes, parks, pharmacies, restaurants, places of worship, physicians' offices, and hospitals. This allows easy access to additional services and resources within the surrounding area.
At Clearwater Care Center in Eau Claire, WI, we strive to create a warm and welcoming environment where our residents can age gracefully while receiving the care and attention they deserve.
Clearwater Care Center is located at 2120 Heights Drive, Eau Claire, WI 54701 in Eau Claire County, Wisconsin
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