Information last verified:
2120 Heights Drive, Eau Claire, WI 54701
For more information about senior living options: (844) 490-3973
The therapy department is efficient and understanding, helping residents regain independence. The nursing staff and CNAs are excellent and provide great care. Pain management is addressed promptly. The facility feels safe and clean, with housekeeping keeping rooms tidy. Jeff (therapist), Lucy and Betty (CNAs), and Donna (LPN) are noted for their kindness and competence. Ray, the administrator, is doing an excellent job turning the place around. The staff communicates well with doctors and families, keeping them updated during the stay.
The staff is severely understaffed and some employees seem lazy, showing little care for the patients. The facility is alarmingly understaffed and cannot adequately help all residents. The facility and its employees have become desensitized to human care, leading to poor treatment of residents. The rooms are never clean and the staff act as if residents are a nuisance, ignoring call buttons. The finance office mishandles payments, failing to cash checks and threatening collections. There are numerous care lapses, including missed medications, incorrect meds, and disorganized discharge processes.Clearwater Care Center in Eau Claire is best suited for a short-term rehab patient who prioritizes quality therapeutic work and can tolerate uneven day-to-day care as staffing shifts and management dynamics evolve. In other words, someone whose primary goal is to regain independence quickly through robust therapy programs may find value here, especially when a patient has access to attentive therapists and a recent, well-equipped rehab unit. It is less well suited for someone who needs consistent 24/7 nursing coverage, reliable call-response, and steady daily routines over the long term.
Families considering alternatives should look at facilities with proven, stable staffing, stronger discharge planning, and transparent billing processes. Clearwater’s risk profile is higher for long-term residents or those with complex medical needs who rely on dependable communication between family, nurses, and administration. If a loved one requires predictable ongoing assistance, frequent assistance with medications, or timely responses to calls, other communities with demonstrated staffing consistency and easier access to care conferences may be a safer baseline choice.
On the upside, the therapy teams have repeatedly delivered impressive outcomes. The rehab units have produced tangible progress, with therapists who are described as capable, engaged, and good at motivating patients to continue at home. Positive nods toward specific therapy staff, along with improvements in room accommodations on some units, underscore that when therapy is in focus, Clearwater can help a patient reclaim independence and shorten the path back to daily life. For families prioritizing rehab outcomes, these elements are meaningful and can translate into real functional gains.
The flip side is stark: chronic understaffing, inconsistent nursing coverage, and gaps in daily operations can undermine even the strongest therapy plan. Multiple reviews describe delayed responses to call buttons, skipped routines, and miscommunications about medications or discharge details. Billing and financial administration are repeatedly singled out as problematic, contributing to a sense of disorganization that compounds the stress of care. These recurring issues create a credibility gap for families who must trust a facility with their loved one’s safety, dignity, and timely information.
The main question becomes whether the positives can outweigh the risks. If a rehab-focused stay hinges on access to top-tier physical, occupational, and speech therapy, Clearwater can deliver meaningful gains when team dynamics are aligned and staffing is sufficient. When the care needs extend beyond rehab into long-term daily support, the cons, especially staffing gaps and inconsistent communication, tile away at confidence and peace of mind. The recent experiences of some families suggest that progress is not guaranteed and that care quality can hinge on which shift is on duty and which administrator is in charge.
In practical terms, this means making a deliberate, measured decision. For a loved one ready to capitalize on strong rehab services, insist on a clear, written rehab plan with defined lead therapists, daily schedules, and a contingency plan if staffing falters. Request direct lines of communication with both the therapy team and the on-site administrator, and confirm the process for med administration, call-bell response times, and discharge instructions before admission. If long-term care is the goal, or if even moderate unpredictability feels unacceptable, prioritize facilities with a track record of steady staffing, transparent billing, and consistently reliable daily operations. Clearwater is a viable option for rehab-forward care, but only for families prepared to monitor and intervene as staffing and administration fluctuate.
161 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chippewa Valley Regional (5 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Clearwater Care Center is an assisted living community located in the charming city of Eau Claire, WI. Our community offers a range of amenities and care services to ensure that our residents have a comfortable and fulfilling lifestyle.
Our residents can enjoy a visit to our on-site beauty salon to pamper themselves or simply relax in front of their personal cable or satellite TV in the privacy of their fully furnished rooms. For those who want to stay connected, we provide Wi-Fi/high-speed internet access throughout the community.
Transportation is made convenient with our community-operated transportation service, which can assist residents in arranging non-medical transportation as well as transportation to doctors' appointments. In addition, our move-in coordination service helps residents seamlessly transition into their new home.
Meals at Clearwater Care Center are not only delicious but also catered towards individual dietary needs and restrictions. Our dining room offers restaurant-style dining experiences, while special dietary restrictions are accommodated for each resident.
Staying physically active is encouraged with access to our fitness room and wellness center, where fitness programs are available. Residents can also engage in various activities organized by our concierge services, participate in planned day trips or resident-run activities, or join scheduled daily activities.
In terms of care services, we prioritize the well-being of our residents with 24-hour supervision and a 24-hour call system for emergencies. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Medications are managed by trained staff members and we offer diabetes diets for those with specific dietary requirements. Mental wellness programs are also provided to support emotional well-being.
Clearwater Care Center is conveniently located near several amenities such as cafes, parks, pharmacies, restaurants, places of worship, physicians' offices, and hospitals. This allows easy access to additional services and resources within the surrounding area.
At Clearwater Care Center in Eau Claire, WI, we strive to create a warm and welcoming environment where our residents can age gracefully while receiving the care and attention they deserve.
Clearwater Care Center is located at 2120 Heights Drive, Eau Claire, WI 54701 in Eau Claire County, Wisconsin
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