Our House Senior Living - Eau Claire Memory Care

Pros

• The staff at Our House Senior Living Eau Claire is described as friendly, kind, and polite, creating a welcoming atmosphere for residents and visitors.
• The facility is noted for being clean and well cared for, contributing to a pleasant living environment.
• The activities director is recognized for genuinely caring about the residents, enhancing their overall experience.
• Residents have expressed satisfaction with the quality of food provided at the community.
• The rooms are reported to be of good size, providing adequate space for personal belongings and comfort.
• Quick and responsive handling of incidents by the staff demonstrates a commitment to resident safety and care.
• Visitors felt that the facility’s presentations of programs were thorough and informative during tours.

Cons

• The facility was small and dark, with an undesirable location that looked out onto another brick building.
• Management experienced high turnover, leading to confusion and inconsistency in care.
• There were issues with missing clothes, which suggested a lack of organization in laundry management.
• Staff had difficulty learning about new residents' personal care needs due to the high turnover rate.
• The system failed to remind the family about their loved one’s petty cash when deactivating her account.
• Communication from management regarding staffing changes was lacking, leaving families uninformed.
• Some residents found the activities offered to be insufficient and wished for more engagement.
• While staff were polite, overall management was described as confusing and poorly run, especially after key personnel left the facility.

Review

Our House Senior Living in Eau Claire has garnered a range of feedback from families who have chosen to place their loved ones in its care. A number of reviews indicate an initial sense of optimism upon touring the facility. The staff is frequently praised for their friendliness and kindness, with many reviewers noting that the community is tidy and well-maintained. One reviewer specifically highlighted that the inside of the building was clean and looked after, mentioning a nice outdoor area, albeit one that lacked bloom during an early spring visit.

While the friendly demeanor of staff members was appreciated, there were several concerns regarding management practices and communication within the facility. A common theme among reviews was an unsettling turnover rate among management staff. One reviewer expressed dissatisfaction with how management changes occurred without notifying families, particularly when a trusted contact left midway through their loved one's stay. This lack of continuity raised concerns about personalized care, especially for residents needing more focused memory care.

The experience surrounding property amenities also received mixed reviews. Some families found the rooms to be adequately sized; however, they noted that the kitchenette facilities were limited. While residents had access to basic amenities such as a microwave and counter space, some families desired a more home-like atmosphere. Additionally, while one reviewer reported satisfactory food quality, others expressed disappointment regarding overall engagement in activities offered throughout the day. There seemed to be a desire amongst reviewers for more structured activity schedules tailored to meet individual needs.

In terms of resident safety and personal belongings, unfortunate incidents were recounted by family members. Concerns arose over missing clothing items belonging to residents—specifically instances where garments ended up in other residents' rooms or were damaged due to improper washing methods. Such organizational issues raised alarms about how personal items are managed within the community and pointed towards possible shortcomings in oversight amidst staff changes.

Communication lapses were another pivotal element of critiques directed at Our House Senior Living. Families felt there was too great a reliance on them to inform staff about specific needs or preferences rather than seeing proactive measures taken by facility employees. Reviews indicated that staff training may require improvement given instances where caregivers seemed unfamiliar with certain residents’ schedules or care requirements. This calls into question whether enough time is being invested in onboarding new team members properly as well as ensuring consistent knowledge retention among existing staff despite high turnover rates.

Despite these challenges highlighted by families who have placed their loved ones at Our House Senior Living Eau Claire, there remained moments of positivity interwoven in experiences shared by reviewers. Many applauded specific staff members such as the activities director for her genuine concern for resident well-being; she appeared engaged and committed to creating enjoyable experiences for everyone under her watchful eye. Furthermore, when emergency situations arose involving residents' health or safety, staff responsiveness is frequently commended—an indication that foundational care remains strong amidst external challenges faced by management.

In conclusion, while Our House Senior Living Eau Claire exhibits characteristics such as cleanliness, a caring atmosphere fostered by some dedicated personnel, and responsiveness during crises—serious weaknesses remain concerning management consistency and efficient communication between employees and families alike. For prospective patrons navigating this landscape while seeking suitable living arrangements for their loved ones suffering cognitive decline or needing assisted living services may want to weigh these insights carefully before deciding if this community aligns with their expectations and requirements for senior care.

This part of Eau Claire, Wisconsin, offers a convenient location with a variety of healthcare options including physicians, hospitals, pharmacies, and places of worship all within close proximity. The area also provides access to parks for recreational activities such as walking or relaxing outdoors. There are several dining options available ranging from fast food to cafes for a quick bite to eat. Additionally, the community offers a theater for entertainment purposes. Overall, this neighborhood is well-equipped to meet the needs of seniors looking for a combination of medical services, recreation, dining, and cultural activities in a centralized location.

Physicians

• Evergreen Surgical (0 miles)
• Computerized Medical Imaging (0 miles)
• Southside Medical Clinic (0.1 miles)
• Pinegrove Family Medicine (0.1 miles)
• Pine Grove Family Medicine (0.1 miles)
• Eau Claire Heart Institute (0.1 miles)
• Rucker MD Plastic Surgery Clinic (0.1 miles)

Hospitals

• Sacred Heart Obstetrics & Gynecology (0.1 miles)
• Sacred Heart Hospital (0.7 miles)
• Emergency Department, HSHS Sacred Heart Hospital (0.7 miles)
• Sacred Heart Hopital (0.8 miles)
• Marshfield Medical Center (0.9 miles)
• Marshfield Clinic Urgent - Humayun N Khan MD (1 miles)
• Luther Hospital (1.9 miles)

Parks

• Eau Claire Soccer Park (0.3 miles)
• Randall Park (1.3 miles)
• Owen Park (1.4 miles)
• Owen Park Bandshell (1.5 miles)
• Phoenix Park (2 miles)

Restaurants

• O'Leary's Pub (0.5 miles)
• Subway (0.5 miles)
• Wendy's (0.6 miles)
• Chipotle Mexican Grill (0.6 miles)
• Taco Bell (0.8 miles)
• Nucleus (1.2 miles)
• Eau Claire Ale House (1.6 miles)

Cafes

• Starbucks (0.6 miles)
• The Goat Coffee House (1.2 miles)
• Acoustic Cafe (1.7 miles)
• Olson S Ice Cream (1.9 miles)
• Star Cup (2.1 miles)
• Starbucks (2.1 miles)
• Starbucks (2.2 miles)

Places of Worship

• Cornerstone Christian Church (0.6 miles)
• Western Wisconsin Intervarsity (1.2 miles)
• Grace Lutheran Foundation (1.5 miles)
• Trinity Baptist Church-Sbc (1.7 miles)
• Restoration Church (1.7 miles)
• Calvary Baptist Church (1.8 miles)
• Diocese Of La Crosse (2.3 miles)

Pharmacies

• Walgreens (0.8 miles)
• Clinic Pharmacy of Eau Claire (1 miles)
• Pharmacare (1.2 miles)
• Mayo Clinic Health System - Pharmacy & Home Medical (1.9 miles)
• Value Center Health Mart Pharmacy (2.1 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)

Theaters

• Micon Cinemas Eau Claire (2.3 miles)