2116 Craig Road, Eau Claire, WI 54701
For more information about senior living options: (844) 490-3973
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Marshfield Clinic Hospital is described as the best hospital the reviewer has ever been to. The staff reportedly made the patient feel safe and comfortable. The facility is noted for showing utmost respect and kindness and for taking health seriously. A patient delivering a baby there had a very positive experience thanks to fantastic nurses and an attentive on-call doctor. Dr. Martha Hidalgo is described as awesome and wonderful. The July 26, 2024 ER visit is praised for prompt, attentive care with IV fluids and tests.
The reviewer claims Marshfield Medical System gaslights patients, ignores symptoms, downplays how they feel, and does not care about health or safety. The reviewer says they would rather die than return to Marshfield doctors and suggests the system should be shut down. The reviewer complains about long waits, such as waiting 30 minutes for an appointment and still not being called back. The reviewer describes an absolute lack of urgency and states that nurses did not care. The reviewer criticizes a $1,500 fee for a stool test as "messed up" and labels the billing process as problematic. The reviewer states there is no way to reach a real person to pay a bill and reports ongoing billing/insurance issues. The reviewer warns that a nurse named Jack Scott disrespects veterans and should not work with them. The reviewer accuses staff of letting their daughter's health deteriorate by dismissing her condition. The reviewer condemns a postpartum appointment costing $900 for a ten-minute visit with no testing or labs and questions the value.What emerges from the collection of accounts is a complex and two-sided portrait of Marshfield Medical Center and its network. On one hand, there are deeply grateful patients who credit the care they received with saving their lives and restoring their health, and who speak of compassion, professionalism, and bedside manner that made difficult experiences bearable. On the other hand, there are equally strong voices of frustration and anger about communication failures, billing chaos, inconsistent urgency, and perceived indifference. Taken together, the narratives reveal a health system capable of extraordinary care in some moments, while faltering in others in ways that leave patients feeling dismissed or mishandled.
One patient, James Fountain, writes with emotional clarity about September 29, 2025, when a severe case of walking pneumonia landed him in the emergency department and then in the hospital for over ten days. He describes a hospital environment where every member of the staff - from doctors to environmental services - contributed to his safety and comfort. For him, Marshfield Clinic Hospital stands out as the best hospital he has ever experienced, a place that brought him back to health and left him with a lasting sense of gratitude. His message is a sincere, almost religious blessing for the entire Marshfield medical community, a testament to the kind of care that can leave a patient convinced they were in the right place during a life-threatening illness.
In contrast, other stories cast a harsher light on the system. Several reviewers recount experiences of feeling gaslit, ignored, or dismissed, with symptoms downplayed and tests given less consideration than they expected. One person expresses a sense of existential despair, saying they would rather die than return to Marshfield doctors after feeling unseen and uncared for. The frustration is not merely about a single missed diagnosis; it is about a broader perception that some clinicians and staff undervalue patient concerns, fail to acknowledge the seriousness of symptoms, or do not follow through with clear, transparent explanations. These accounts speak to a deeper mistrust that can arise when patients feel they have not been heard or when the care environment seems more administrative than compassionate at crucial moments.
There are still other stories that highlight the positive impact of a well-coordinated, respectful team. A couple traveling from Birchwood to deliver their baby at Marshfield Medical Center describe a highly positive experience, thanks to the competence and warmth of specific nurses - Taylor, Makayla, Kennedi, Ashley - and the impression left by Dr. Dovre, who spent time visiting with them and getting to know them. They felt safe, reassured, and confident in their care throughout the process. The sentiment is echoed by praise for individual clinicians, including Dr. Martha Hidalgo, who is described as awesome and wonderful, reinforcing that standout caregivers can leave lasting, positive impressions even in a system that has its flaws. These stories remind us that behind every policy or process there are people who go above and beyond to connect with patients and protect their well-being.
Billing and administrative experiences repeatedly surface as a major stressor. Several reviewers describe barriers to communication with billing, including difficulty reaching a real person, on-hold frustration, and promises that never materialize. There are repeated complaints about insurance status and payment arrangements, with one recounting that an insurer was supposedly accepted during a phone call but later learned otherwise, prompting a shift in suggested providers and causing considerable inconvenience. The financial aspect is not just a matter of cost but of trust - patients report being overwhelmed by convoluted claim histories, errors that persist for months, and misaligned information that seems to undermine the patient's confidence in the care system itself. A common thread is the sense that the human interaction in billing - an area where empathy and clarity are crucial - often falls short.
The patient voice also highlights problematic bedside and front-desk encounters. One reviewer recalls a front desk interaction that felt hostile and aggressive, casting a shadow over what should be a straightforward visit for payment or scheduling. Another patient warns of a nurse's lack of respect for veterans, naming a specific individual and describing an experience that felt like a betrayal of trust and professional duty. There are also critiques of the perceived lack of urgency in scheduling or responding to patient needs, including long waits for appointments and slow responses to basic questions about care or discharge planning. Such accounts underscore the importance of consistent, respectful communication and timely, transparent responses to patient concerns.
Additional episodes describe broader hospital operations and patient experiences beyond Marshfield proper. One account from Eau Claire Medical Center details a troubling recovery period after major surgery, where bed shortages and a lack of timely aftercare planning left a patient and family frustrated and uncertain. The reviewer describes a 24-hour window before discharge planning was even clarified and notes repeated lapses in communication about milestones, hydration, and pain management. The overall impression is that staffing constraints and unclear delegation of responsibilities can create a perception that patient needs are secondary to logistical pressures, even when individual caregivers show genuine care. Taken with the Marshfield stories, it paints a picture of a system stretched thin in some locations or moments, capable of excellent care yet vulnerable to the consequences of miscommunication and bureaucratic friction.
Finally, the kidney stone episode from July 2024 adds yet another layer to the narrative. A patient in acute pain encountered a doctor who insisted on a CT scan over ultrasound, despite concerns about radiation and medical preference. A staff member publicly belittled the patient's request for guidance and refused to provide pain relief prescriptions, a combination that left the patient feeling disrespected and compelled to leave the emergency department. This experience is a stark counterpoint to the heartfelt gratitude expressed by others and illustrates how administrative decisions and interpersonal interactions at the point of care can drastically color a patient's perception of a hospital system.
In sum, the threads of these accounts present a hospital network capable of extraordinary lifesaving care and deep compassion in some moments, while revealing serious shortcomings in others - particularly around communication, consistency, and administrative efficiency. The vivid contrasts - praise from patients who felt protected and heard against others who left with fear, frustration, or a sense of being dismissed - underscore the human element at the heart of any health system. They point to a need for ongoing attention to how information is shared, how billing and scheduling are managed, and how frontline staff are supported to maintain both professional standards and the compassionate, patient-centered care that many clearly value.
12 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Chippewa Valley Regional (5 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Marshfield Clinic Comfort And Recovery - Eau Claire is an assisted living community located in the charming city of Eau Claire, WI. This community offers a comfortable and supportive environment for individuals who require assistance with their daily activities.
Residents at Marshfield Clinic Comfort And Recovery - Eau Claire will enjoy a range of amenities designed to enhance their quality of life. The community features a dining room where residents can enjoy delicious meals prepared by the staff. Each living space is fully furnished to provide residents with all the comforts of home. For those who love nature, there is a beautiful garden and outdoor space where residents can relax and take in the fresh air. Wi-Fi/high-speed internet and telephone services are also available for residents to stay connected with their loved ones.
The caring staff at Marshfield Clinic Comfort And Recovery - Eau Claire provides personalized care services to meet each resident's specific needs. Assistance with activities of daily living such as bathing, dressing, and transfers is available, ensuring that residents receive the support they need to maintain their independence. The staff also offers diabetes diet management, medication management, and special dietary restrictions to ensure residents' health and well-being.
In addition to the excellent care provided, Marshfield Clinic Comfort And Recovery - Eau Claire offers a variety of engaging activities for residents to participate in on a daily basis. These scheduled activities aim to promote socialization and overall well-being among residents.
Furthermore, this assisted living community boasts convenient access to various amenities and services nearby. With 7 cafes, 6 parks, 9 pharmacies, 28 physicians, 32 restaurants, 8 places of worship, and 10 hospitals in close proximity, residents have easy access to everything they may need or desire.
Overall, Marshfield Clinic Comfort And Recovery - Eau Claire provides a safe and nurturing environment where seniors can thrive while receiving high-quality care. With its array of amenities, personalized care services, engaging activities, and convenient location, this assisted living community is an excellent choice for individuals seeking comfort and support in their daily lives.
Marshfield Clinic Comfort And Recovery - Eau Claire is located at 2116 Craig Road, Eau Claire, WI 54701 in Eau Claire County, Wisconsin
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