482 Oak Street, Berlin, WI 54923
For more information about senior living options: (866) 208-4318
Overall Review of Juliette Manor
Pros
The facility is very clean, with well-maintained rooms and bathrooms, including a handicapped bathroom and a nice walk-in shower.- The staff are very caring, helpful, and respectful toward residents.
- The therapists are outstanding and effective at helping residents get back on their feet.
- The gym is outstanding and focused on restoring health and happiness.
- The kitchen staff are outstanding; meals are good and substitutions are available.
- The nurses and CNAs are among the best in their field, providing calm and attentive care.
- Thedacare is described as an outstanding and tremendous organization.
- Residents are treated with kindness and care, and the environment feels safe and secure.
Cons
During the pandemic, there were no activities or rehab services; the resident was confined to a room for over two weeks with nothing to do or contact with anyone.- The staff were very uncooperative.
- Some staff did not seem to care and appeared to prefer letting patients sleep so they wouldn’t have to work.
- There was a lack of communication about the resident's progress, with no one knowing anything and doctors reportedly visiting only once a month; everything was kept on clipboards.
- The mother came in with a broken hip and, after a week, seemed weaker; there was concern about too many pain pills and a lack of communication about getting her up for walks.
- There were concerns about poor hospitality for patients.
Review
Juliette Manor in Berlin, Wisconsin is best suited for seniors who need rehabilitative support after an acute illness or injury and want a clean, well-maintained environment with a strong therapy program. It serves residents who value hands-on physical therapy, coordinated care, and the ability to adjust meals to taste. The facility emphasizes accessibility, handicapped bathrooms, walk-in showers, and the possibility for residents to maneuver to sinks for daily routines, creating a sense of independence even while recovering. For families prioritizing a capable rehab team that communicates with hospital staff and tracks progress, Juliette Manor is a practical, purpose-built option.
Potential residents who seek constant, vibrant social programming or a flawless day-to-day communication flow may want alternatives. Several reviews flag variable staff engagement and occasional communication gaps, including reports of uneven attentiveness and concerns about getting residents up for walks or informed about progress. While there are plenty of tales praising kindness and advocacy, the mixed experiences suggest that oversight and consistency can vary by shift or department. Families with high demands for 24/7 proactive contact and a highly predictable, calendared activity calendar should test-drive options elsewhere.
On the plus side, cleanliness and accessibility are consistent strengths. Rooms and bathrooms are described as spotless, with a spacious walk-in shower and reliable safety features. The rehab program stands out: therapists are described as outstanding, with a gym that supports real recovery, and staff who listen and translate what residents say into action. The kitchen staff receive frequent praise for quality and flexibility, the option to swap meals demonstrates a resident-centered attitude. Nurses and CNAs are repeatedly praised for professionalism and advocacy, creating a reliable bedside presence even when other parts of the facility feel inconsistent.
Anecdotes about recovery outcomes reinforce the value of the rehab culture. A patient recovering from a serious ankle injury highlights successful coordination between the hospital system and Juliette Manor, with careful handoffs and a focus on getting back on feet. The nursing team and therapists appear to drive independence and safety, with residents able to perform everyday tasks with assistance as needed. This combination, effective therapy, supportive staff, and a clean, safe environment, gives families confidence that a loved one can regain function and maintain dignity during the recovery arc.
Still, the negative threads cannot be ignored. Some reviews recount moments of perceived indifference or poor hospitality, and the most troubling concerns center on communication lapses and inconsistent levels of attention. One reviewer notes a lack of proactive effort to keep a parent mobile and informed, while others describe care that feels reactive rather than proactive, with notes and progress updates stored in clipboards rather than delivered in real time. These experiences matter for families seeking steady, transparent care, and they underscore the need for meticulous involvement and clear expectations prior to admission.
Bottom line: Juliette Manor is a solid, rehab-forward option for families that prize strong therapy, cleanliness, and a compassionate, capable nursing presence, plus the convenience of coordinated hospital-to-facility care. It offsets some of its consistency concerns with concrete strengths in rehab outcomes, food flexibility, and safety. However, those requiring constant, high-touch medical supervision, or a robust daily social calendar, may prefer alternatives with more uniform staffing and programming. Prospective residents should schedule a thorough tour, speak with the rehab director, review a formal care plan, and, if possible, arrange a trial period or observation to verify that the balance of strengths and gaps matches expectations.
37 resident community capacity
Skilled Nursing Facility
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
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