Roane General Hospital in Spencer, WV

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Roane General Hospital in Spencer, WV

Information last verified:

200 Hospital Drive, Spencer, WV 25276

For more information about senior living options: (844) 490-3973

3.2 from 50 reviews
5 stars
25
4 stars
1
3 stars
2
2 stars
3
1 stars
19

Overall Review of Roane General Hospital

Pros

  • pro They had nothing but praise for the ER and the staff, who were very professional and made them feel comfortable and at ease.
  • pro The lab staff were better than great, stayed with them, and were very kind from start to finish.
  • pro The hospital is nice.
  • pro The ER staff were excellent to work with, and the cardiac staff provided excellent follow-up care.
  • pro Roane General is appreciated for how well it takes care of families and the people they serve.
  • pro The staff are friendly and knowledgeable, and the visit was quick in and out.
  • pro Dr. Maria Kessell's office staff and the lab technician were friendly and efficient, and the patient was very pleased with the level of care received.

Cons

  • pro They were very disappointed with the urgent care, waiting over 40 minutes in a room with no doctor.
  • pro They felt the staff were disrespectful on the phone, with concerns going in one ear and out the other and sarcasm about the ER being open 24/7.
  • pro They described the doctors as inept and incompetent, accusing them of prioritizing billing over patient health.
  • pro They called the hospital nasty, saying housekeeping needed to clean better and naming Rhonda and Debbie.
  • pro They experienced billing issues and terrible communication about charges, learning only from insurance that ER services had been billed differently.
  • pro They reported nurses delaying pain medication by 45 minutes and a CEO visit that told them to stop harassing staff, leaving them in pain.
  • pro They described a nurse withholding pain medication from their son, which they deem unprofessional and spiteful, causing unnecessary suffering.

Review

Roane General Hospital in Spencer, West Virginia, is best suited for rural families seeking a nearby, practical center for routine emergencies, basic inpatient care, and local rehabilitation services that can be accessed without a long drive. It serves well those who value a familiar, community hospital presence and straightforward discharge planning, especially for seniors living in Roane County and surrounding areas. For families prioritizing consistently rapid ER access, extensive subspecialty coverage, or highly predictable administrative processes, alternatives should be seriously considered, larger regional hospitals with broader networks are worth evaluating.

On the plus side, several departments deliver when they have adequate staffing. When the emergency department is properly resourced, care teams can be attentive and capable, with bedside nurses and physicians who focus on patient comfort and clear next steps. The laboratory staff repeatedly earns praise for technical competence and supportive, patient-centered service, including time spent with patients to ensure tests are completed and results communicated. Therapy programs and the rehabilitation line, including cardiac rehab, often receive favorable remarks for effectiveness and the warmth shown to patients and families. In many instances, the hospital’s more personal, family-oriented care makes a meaningful difference for elderly relatives who need steady attention.

However, a troubling pattern of cons undermines the overall experience. Across multiple reviews, wait times in urgent care and the ER are cited as significant and recurring, with patients waiting extended periods before assessments or treatment. Communication gaps appear in billing, discharge plans, and patient updates, leaving families anxious and unsure about what is happening. Delays in pain management, reports of dismissive or inconsistent staff responses, and concerns about the focus on billing over patient well-being surface repeatedly. Housekeeping and facility maintenance issues emerge in some accounts as well, coloring the setting with questions about overall safety and comfort during a hospital stay. Taken together, these elements point to a care environment that can be dependable in parts but inconsistent in execution.

Those strengths can offset some drawbacks when proximity, continuity of care, and local rehab pathways matter most. The hospital’s rural location reduces transport stress and supports smoother post-acute transfers, a tangible advantage for families managing long-term recovery plans. When the ER staff function well, relief and gratitude follow from patients and their families, and active engagement from therapy and rehab teams can yield real functional gains for seniors who need ongoing support. Long-term care and hospitalist providers who earn trust contribute to a sense of continuity, which matters deeply in a setting where health needs fluctuate. In short, Roane General operates as a dependable local anchor, especially for those who value easy access and familiar staff, even as it falls short of a flawless, nationwide-standard system.

For families weighing alternatives, the message is clear: consider larger centers if the top priority is consistently fast, patient-centered emergency care, transparent billing, and robust safety culture. High-acuity emergencies, rapid triage, and access to a broad suite of subspecialists often hinge on networks that extend beyond a small regional hospital. Stroke protocols, advanced cardiology, and complex surgical capabilities may be more reliably available at bigger facilities, reducing the need for repeat transfers and potential care delays. If documentation trails, staff consistency, or a clean safety record are non-negotiables, exploring other options is prudent, particularly for those with extensive or specialized health needs.

Concrete next steps guide the decision-making process. Verify current ER wait patterns and request a patient advocate or nurse navigator to monitor care flow, especially for time-sensitive conditions. Confirm discharge planning capabilities and post-acute care arrangements to ensure smooth transitions when family support is required. Schedule a candid conversation with leadership about staffing levels, care standards, and complaint-resolution processes to set clear expectations upfront. For the elder living at home who relies on rehab or ongoing follow-up, assess whether Roane General’s rehab and lab services align with needs, and obtain a transparent explanation of any charges. If local access plus moments of strong, compassionate care are valued, and the family can tolerate variability, the hospital remains a reasonable choice; if the aim is consistently high-acuity performance and predictable operations, it may be wiser to evaluate alternatives within a broader regional network.

Features

Housing

  • 35 resident community capacity 35 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Roane General Hospital in Spencer, WV is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community is fully furnished and provides cable or satellite TV, Wi-Fi/high-speed internet, telephone access, and housekeeping services.

Residents can enjoy restaurant-style dining in the on-site dining room, as well as access to a small library and outdoor space. The community also offers move-in coordination services for a seamless transition into their new home.

Care services provided include 24-hour supervision, assistance with activities of daily living such as bathing and dressing, assistance with transfers, medication management, and meal preparation according to special dietary restrictions. A mental wellness program is also available for residents' overall well-being.

In terms of nearby amenities, there are two parks where residents can enjoy outdoor activities, as well as four pharmacies for convenient access to medications. Two physicians are located nearby for medical care needs. Additionally, there are eight restaurants offering a variety of dining options in the area. Transportation is easily accessible with two options nearby. For spiritual needs, there are thirteen places of worship in close proximity to the community. Finally, residents can enjoy entertainment at one of the nearby theaters.

Overall, Roane General Hospital offers a supportive and comfortable environment for seniors in need of assisted living services in Spencer, WV.

Nearby Places of Interest

This part of Spencer, West Virginia, offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With multiple places of worship nearby, including Holy Redeemer Catholic Church and the Church of the Nazarene, residents have easy access to spiritual support and community engagement. There are also several restaurants within a short distance, such as Taco Bell and Pizza Hut, for dining options. Additionally, pharmacies like Fruth Pharmacy and Willow Drug provide easy access to medication and healthcare needs. For recreational activities, residents can visit Heritage Park or Washington Park for outdoor relaxation. Nearby healthcare facilities like Family Health Care and Westbrook Health Services offer medical care close by. The area also has transportation options available through U-Haul Neighborhood Dealer and Enterprise Rent-A-Car for easy mobility. Overall, this part of Spencer provides a well-rounded environment with essential amenities for senior living.

Places of Worship

  • Holy Redeemer Catholic Church (0.1 miles)
  • Church of the Nazarene (0.2 miles)
  • Gilboa Baptist Church (0.6 miles)
  • Apostolic Faith Chapel (1.2 miles)
  • First Baptist Church of Spencer (1.2 miles)
  • Pleasant Grove Church (1.3 miles)
  • Word of Faith Fellowship (1.3 miles)

Restaurants

  • Taco Bell (0.9 miles)
  • Pizza Hut (1.1 miles)
  • The Rock (1.3 miles)
  • China Wind (1.4 miles)
  • La Finca (1.4 miles)
  • Legacy Market Spencer (1.4 miles)
  • Tudor's Biscuit World (1.5 miles)

Pharmacies

  • Fruth Pharmacy (1 miles)
  • Willow Drug (1.5 miles)
  • Staats Pharmacy (1.5 miles)
  • Walmart Pharmacy (1.5 miles)
  • J & B Drugstore (16.4 miles)
  • Good Neighbor Pharmacy (16.5 miles)
  • Walgreens (16.5 miles)

Theaters

  • Robey Theatre (1.3 miles)

Parks

  • Heritage Park (1.3 miles)
  • Washington Park (1.7 miles)
  • Mt. Zion Community Park (14.8 miles)
  • Calhoun County Park (14.9 miles)
  • Town Park (16.6 miles)

Physicians

  • Family Health Care (1.5 miles)
  • Westbrook Health Services (1.9 miles)
  • Coplin Memorial Health Center (16.7 miles)
  • Ripley Family Medicine (17.8 miles)
  • Wv Asthma & Allergy Ce (17.8 miles)
  • Millcreek Family Medicine (18.5 miles)
  • Morad Hughes Health Clinic (19.5 miles)

Transportation

  • U-Haul Neighborhood Dealer (1.6 miles)
  • Hunter's Paradise (1.8 miles)
  • T & T Taxidermy (17.3 miles)
  • Enterprise Rent-A-Car (18.4 miles)

Hospitals

  • Minnie Hamilton Health Care Center (16.6 miles)
  • Jackson General Hospital (19.5 miles)

Cafes

  • Boomers Hot Spot (18.2 miles)

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