Roane General Hospital

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Roane General Hospital

200 Hospital Drive, Spencer, WV 25276

For more information about senior living options: (844) 490-3973

3.1 from 48 reviews
5 stars
23
4 stars
1
3 stars
2
2 stars
3
1 stars
19

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    Overall Review of Roane General Hospital

    Pros

    • pro The staff at Roane General Hospital provided excellent care.
    • pro The nurses on the second floor were awesome.
    • pro The lab staff were better than great and stayed with the patient, making sure they were good before leaving and were very kind from start to finish.
    • pro The desk clerk was very nice and patient.
    • pro The ER staff took excellent care of the patient during the visit.
    • pro The elderly sister was treated with love and dignity at Roane General Hospital.
    • pro Roane General Hospital has a great team of hospitalists.
    • pro Therapy sessions were enjoyable and beneficial.

    Cons

    • pro The doctors are inept and incompetent; they only worry about billing, not the health of the patient.
    • pro The staff were disrespectful to the caller.
    • pro The hospital is dirty and housekeeping needs to learn how to clean.
    • pro They billed the patient for ER services when the patient thought he was in the walk-in clinic.
    • pro There was terrible communication throughout the process.
    • pro A nurse withheld pain medication and let him suffer needlessly.
    • pro The CEO berated the patient and his wife for raising concerns.
    • pro A nurse routinely delayed pain medication by about 45 minutes.
    • pro The ER doctor did absolutely nothing to help the patient.
    • pro There was no triage nurse to screen patients, leading to long waits.

    Review

    The collection of impressions about Roane General Hospital and its urgent care and emergency services covers a wide emotional and experiential range. On one hand, many patients speak warmly of specific people and moments of care - professionalism from ER staff, kindness from lab technicians, and the comfort that comes from thoughtful therapy and long-term care teams. On the other hand, a substantial number of reviews describe frustrating delays, miscommunications, billing confusion, and what they perceive as a lack of triage or timely pain management. Taken together, the stories reveal a facility that can feel like two different hospitals depending on who you encounter and when you arrive.

    A recurring thread centers on wait times and the feeling that urgent medical needs aren't being met promptly. One caregiver describes sitting in a room for more than 40 minutes with their sick child, well before the doctor's arrival, and expresses frustration that the waiting room didn't appear to be full enough to justify the delay. In several accounts, patients insist that when pain was involved - whether due to pancreatitis, a suspected stroke, or other acute symptoms - timeliness mattered just as much as the clinical care itself. The impression that triage was insufficient or that patients with serious symptoms weren't being prioritized quickly enough appears in multiple commentaries, especially in one story about a stroke where delays in screening and evaluation were noted despite classic warning signs.

    Communication and bedside manner emerge as a further point of division. Some patients recount negative interactions - being dismissed or spoken to disrespectfully by phone staff, with references to a doctoring department's sarcasm or to a feeling that information was not being heard or acted upon promptly. A few reviews recount direct confrontations with hospital leadership when concerns about care or pain management were raised, with one account describing a CEO's response to a family member's concerns that felt punitive rather than supportive. Conversely, other visitors recount gracious and compassionate communication: nurses who listened, lab staff who stayed with a patient to ensure comfort, and a sense of "being treated like family" by hospital physicians and hospitalists during longer hospital stays.

    The hospital's billing and administrative processes are a prominent source of tension. A common complaint concerns miscommunication about where a patient was seen (walk-in vs. ER) and ensuing charges, sometimes after a patient believed they were receiving routine walk-in care that became billed as ER service. Several patients depict months-long follow-ups with billing departments that yielded little concrete resolution, leaving them uncertain about charges and seeking further clarification. In one notably positive contrast, a clerk or staff member is described as patient and kind, underscoring that the experience can hinge as much on individual interactions as on policy or procedure.

    The quality of clinical care is itself mixed across narratives. On the positive end, there are strong endorsements: patients who were admitted with an inflamed gallbladder or pancreatitis describe receiving excellent care from nurses and doctors, with specific relief and gratitude after a difficult diagnosis. Some patients recount satisfying experiences with the ER and ward staff who were described as professional and capable, and others celebrate the specialized and ongoing care provided by therapy teams, hospitalists, and long-term care staff. In particular, a number of reviewers highlight a sense of trust and reassurance from staff who made their family members feel safe and well cared for, praising the dedication of specific physicians and nurses who stood out for their attentiveness and kindness.

    There are also pointed criticisms about the hospital environment and some operational details. Several reviewers describe cleanliness and housekeeping concerns, pointing to specific staff members and lapses in upkeep that contributed to an overall feeling of an unhygienic setting. The physical environment is contrasted with more favorable remarks about clinical care, but the negative observations about cleanliness weigh heavily for some patients who felt the hospital did not meet basic standards of tidiness. Other operational concerns touch on the fitness facilities located within the hospital campus, with some patients noting the gym's pricing as overpriced and not aligned with community needs, while one account mentions a local gym option that could improve access to affordable fitness if a rival facility opened nearby.

    Across experiences, there are stories of exemplary compassion and teamwork that leave lasting impressions. One patient describes a sister's hospital admission during which staff treated her with "love and dignity," and another notes that therapy sessions were unexpectedly uplifting and joyful for a loved one. Several reviewers express gratitude for those moments - nurses who made a meaningful difference in pain management, a supportive lab team that stayed with a patient through procedures, and hospitalists who fostered a feeling of safety during complicated care. These narratives reinforce that there are many dedicated professionals at Roane General who strive to provide high-quality care even amid systemic and logistical challenges.

    In the end, the shared sentiment suggests a hospital that is capable of excellent care but is also vulnerable to missteps that affect patient confidence and satisfaction. The stories illustrate a landscape where some patients experience timely, respectful, and effective treatment - sometimes saving comfort and dignity in moments of serious illness - while others encounter delays, billing ambiguities, communication gaps, and concerns about triage and pain management that erode trust. The hospital's strengths - professional lab staff, attentive therapy teams, and compassionate hospitalists - are clear, but so too are the opportunities for improvement in wait times, triage consistency, staff training in patient interaction, cleanliness and facility upkeep, and clearer, more reliable billing processes. The overall message is one of a care facility that can deliver outstanding moments of healing, but where many patients strongly believe there is room to grow to ensure consistently positive experiences for every patient who walks through the doors.

    Features

    Housing

    • 35 resident community capacity 35 resident community capacity

    Types of Care

    • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

    Amenities

    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    Roane General Hospital in Spencer, WV is an assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. The community is fully furnished and provides cable or satellite TV, Wi-Fi/high-speed internet, telephone access, and housekeeping services.

    Residents can enjoy restaurant-style dining in the on-site dining room, as well as access to a small library and outdoor space. The community also offers move-in coordination services for a seamless transition into their new home.

    Care services provided include 24-hour supervision, assistance with activities of daily living such as bathing and dressing, assistance with transfers, medication management, and meal preparation according to special dietary restrictions. A mental wellness program is also available for residents' overall well-being.

    In terms of nearby amenities, there are two parks where residents can enjoy outdoor activities, as well as four pharmacies for convenient access to medications. Two physicians are located nearby for medical care needs. Additionally, there are eight restaurants offering a variety of dining options in the area. Transportation is easily accessible with two options nearby. For spiritual needs, there are thirteen places of worship in close proximity to the community. Finally, residents can enjoy entertainment at one of the nearby theaters.

    Overall, Roane General Hospital offers a supportive and comfortable environment for seniors in need of assisted living services in Spencer, WV.

    Nearby Places of Interest

    This part of Spencer, West Virginia, offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With multiple places of worship nearby, including Holy Redeemer Catholic Church and the Church of the Nazarene, residents have easy access to spiritual support and community engagement. There are also several restaurants within a short distance, such as Taco Bell and Pizza Hut, for dining options. Additionally, pharmacies like Fruth Pharmacy and Willow Drug provide easy access to medication and healthcare needs. For recreational activities, residents can visit Heritage Park or Washington Park for outdoor relaxation. Nearby healthcare facilities like Family Health Care and Westbrook Health Services offer medical care close by. The area also has transportation options available through U-Haul Neighborhood Dealer and Enterprise Rent-A-Car for easy mobility. Overall, this part of Spencer provides a well-rounded environment with essential amenities for senior living.

    Places of Worship

    • Holy Redeemer Catholic Church (0.1 miles)
    • Church of the Nazarene (0.2 miles)
    • Gilboa Baptist Church (0.6 miles)
    • Apostolic Faith Chapel (1.2 miles)
    • First Baptist Church of Spencer (1.2 miles)
    • Pleasant Grove Church (1.3 miles)
    • Word of Faith Fellowship (1.3 miles)

    Restaurants

    • Taco Bell (0.9 miles)
    • Pizza Hut (1.1 miles)
    • The Rock (1.3 miles)
    • China Wind (1.4 miles)
    • La Finca (1.4 miles)
    • Legacy Market Spencer (1.4 miles)
    • Tudor's Biscuit World (1.5 miles)

    Pharmacies

    • Fruth Pharmacy (1 miles)
    • Willow Drug (1.5 miles)
    • Staats Pharmacy (1.5 miles)
    • Walmart Pharmacy (1.5 miles)
    • J & B Drugstore (16.4 miles)
    • Good Neighbor Pharmacy (16.5 miles)
    • Walgreens (16.5 miles)

    Theaters

    • Robey Theatre (1.3 miles)

    Parks

    • Heritage Park (1.3 miles)
    • Washington Park (1.7 miles)
    • Mt. Zion Community Park (14.8 miles)
    • Calhoun County Park (14.9 miles)
    • Town Park (16.6 miles)

    Physicians

    • Family Health Care (1.5 miles)
    • Westbrook Health Services (1.9 miles)
    • Coplin Memorial Health Center (16.7 miles)
    • Ripley Family Medicine (17.8 miles)
    • Wv Asthma & Allergy Ce (17.8 miles)
    • Millcreek Family Medicine (18.5 miles)
    • Morad Hughes Health Clinic (19.5 miles)

    Transportation

    • U-Haul Neighborhood Dealer (1.6 miles)
    • Hunter's Paradise (1.8 miles)
    • T & T Taxidermy (17.3 miles)
    • Enterprise Rent-A-Car (18.4 miles)

    Hospitals

    • Minnie Hamilton Health Care Center (16.6 miles)
    • Jackson General Hospital (19.5 miles)

    Cafes

    • Boomers Hot Spot (18.2 miles)

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