Hampshire Memorial Hospital

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Hampshire Memorial Hospital

363 Sunrise Boulevard, Romney, WV 26757

For more information about senior living options: (844) 490-3973

3.2 from 35 reviews
5 stars
15
4 stars
2
3 stars
4
2 stars
3
1 stars
11

Skilled Nursing Facility

Overall Review of Hampshire Memorial Hospital

Pros

  • pro The staff were friendly and helpful.
  • pro The radiology team handled the ultrasound and X-ray with no issues.
  • pro The ER staff were super friendly and patients were seen promptly, with excellent and affordable service for uninsured patients.
  • pro The entire ER staff were professional and a pleasure to deal with, and the facilities impressed visitors.
  • pro The staff consistently delivered excellent service and care.
  • pro The ER treated patients quickly, and the staff were professional and polite; Dr. Keith was great.
  • pro The nurses were excellent and the doctors were knowledgeable.
  • pro From intake to radiology, the staff were professional, helpful, and kind.
  • pro The hospital offers great emergency treatment with specialty and long-term care, and the adjoining Medical Office Building provides ample space.

Cons

  • pro The staff are described as incompetent and unprofessional, with several reviewers calling the level of care "beyond belief."
  • pro The head ER nurse is accused of covering up theft and manipulating a patient's chart to make them look bad.
  • pro A nurse named Darci is singled out as the nastiest person encountered, with zero customer service.
  • pro Billing practices are considered deceptive, as radiology charges arrive in a separate bill months after the patient paid in full.
  • pro Some ER doctors and nurses are said to be rude, unhelpful, or untrustworthy, with complaints of misdiagnoses and poor bedside manner.
  • pro The COVID-19 test was performed very roughly by a nurse, allegedly causing bleeding and unnecessary discomfort.

Review

Hampshire Memorial Hospital and the surrounding Hampshire County healthcare network elicit a wide range of patient experiences. On one hand, a number of reviews celebrate the staff as friendly, professional, and genuinely caring, especially in the emergency department. On the other hand, there are persistent complaints about behavior from certain individuals, long delays, confusing procedures, and particularly troubling concerns about billing practices and even allegations of theft. Taken together, the comments paint a picture of a small hospital that can deliver excellent bedside care and compassionate service, but that also leaves some patients frustrated, surprised, or disillusioned by operational and billing issues.

Several reviews highlight quick, courteous, and effective care in emergency situations. Visitors repeatedly describe ER staff as welcoming and helpful, with many saying they were seen promptly. For instance, one reviewer notes being treated quickly for a minor head injury, and another recounts a Christmas-day experience where the service was described as excellent and the charges reasonable for someone without insurance. Specific clinicians receive frequent praise: Dr. Seccurro is singled out for his bedside manner, and a nurse named Vinnie earns a shout-out for outstanding care. In other reports, Dr. Keith is described as great in repeated visits, reinforcing the perception that, when the team works well, the hospital can provide high-quality acute care and compassionate attention to patients' emotional and physical needs.

However, there is a substantial counterweight of negative experiences that color the overall impression for many readers. A recurring thread centers on particular staff members whose behavior is described as rude or unprofessional, and in at least one case as actively harmful to a patient. One reviewer explicitly calls out a nurse named Darci as "nastiest" and says she has no customer service skills, while another describes a nurse's bedside manner as hostile and dismissive during a long wait in the ER. There are also accounts of patients feeling ignored or dismissed after admission, with reports of long hours spent waiting in hospital rooms and hallway periods spent without adequate information or reassurance. Taken together, these anecdotes suggest that bedside manner and attentiveness can vary significantly from visit to visit.

The reviews also reveal a troubling theme about hospital administration and the patient billing experience. A prominent warning repeats: anything done through radiology may generate an additional bill that arrives months later, separate from the hospital bill. The complaint is that patients are told at the time of payment that they owe everything, only to discover later that a radiologist - often reading for a radiology company based out of Ohio - issues a separate, substantial bill. Several commenters describe this as deceptive or at least poorly explained, with self-pay patients facing hundreds of dollars in extra charges after they've thought they were finished. This billing dynamic stands out as a major source of frustration and confusion, overshadowing otherwise positive experiences with care.

Other logistical and policy concerns appear in several reviews. One patient mentions confusion about where to sign in for labs and notes that a sign in the lab area exists only for staff, with no clear guidance for patients. Another points to the presence of a dog in the waiting room during a routine visit, arguing that animals do not belong in medical settings unless necessary. There are also remarks about the hospital's capacity and specialization: while the facility is praised for effective stitches and urgent care, several reviewers suggest it is not a recommended setting for major surgeries such as heart procedures, implying a desire for higher-level specialty services elsewhere. A reviewer recounts a mixed experience during a routine diagnostic test, where the lab staff's technique and process left something to be desired, with one nurse's roughness during a COVID-19 swab adding to a stressful experience.

Amid these tensions, a number of reviews from 2024 into 2025 convey a more optimistic outlook. One patient notes returning to the hospital multiple times in 2024 and consistently receiving quick attention with professional and courteous staff. They echo the sentiment that, when the team functions well, the experience stands out as positive and compassionate, suggesting a culture of caring that persists even as individual encounters vary. A separate observer remarks that the overall care and the facility's operation leave an impression of a well-run system, and that outside healthcare professionals could benefit from observing the Hampshire team's approach to intake, care, and discharge. In these comments, the hospital is framed as a facility capable of delivering excellent emergency care and long-term inpatient support when the staff collaborates effectively.

In sum, the narratives present a nuanced portrait of Hampshire Memorial Hospital. The ER and urgent care experiences are often described as fast, professional, and compassionate, with several clinicians singled out for their kindness and competence. Yet the same sources document notable concerns about specific staff interactions, inconsistencies in bedside care, and, most consistently, a troubling pattern of billing practices related to radiology that catches patients unawares after they've already settled their hospital bill. The facility appears to provide high-quality, patient-centered care in many cases, especially in urgent situations, but the overall picture is tempered by experiences of frustration stemming from administrative processes, billing transparency, and inconsistent staff behavior. For patients navigating this hospital, clear communication about charges and a consistent, respectful bedside approach seem to be the key factors that distinguish a wholly positive experience from a more challenging one.

Features

Housing

  • 30 resident community capacity 30 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Hampshire Memorial Hospital in Romney, WV offers a comprehensive assisted living community for seniors. Residents can enjoy a range of amenities to enhance their comfort and well-being, including cable or satellite TV, fully furnished accommodations, a dining room for communal meals, housekeeping services to maintain cleanliness, and a kitchenette for residents who prefer to prepare their own meals.

The community also provides move-in coordination assistance for a smooth transition. Outdoor spaces and gardens allow residents to enjoy the fresh air and beautiful surroundings. Wi-Fi/high-speed internet is available throughout the community for staying connected with loved ones and accessing online resources.

Care services at Hampshire Memorial Hospital include 24-hour supervision to ensure the safety and well-being of residents. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. The hospital's diabetes diet program caters to residents with specific dietary needs, while meal preparation and service are available for all residents. Medication management is provided to ensure proper adherence to medication schedules.

The mental wellness program at Hampshire Memorial Hospital focuses on promoting emotional well-being among residents through various activities and support services. Special dietary restrictions can be accommodated.

Residents can engage in resident-run activities as well as participate in scheduled daily activities organized by the community. Nearby amenities such as parks, pharmacies, physicians' offices, restaurants, places of worship, and hospitals provide convenient access to additional services and resources.

Overall, the assisted living community at Hampshire Memorial Hospital offers a comfortable and supportive environment where seniors can receive personalized care while enjoying a range of amenities and nearby conveniences.

Nearby Places of Interest

This part of Romney, West Virginia offers a variety of essential services and amenities that would cater well to seniors looking for a comfortable and convenient living environment. There are several physicians nearby at the Hampshire Rural Health Clinic and Hahn Medical Practices, Inc., as well as pharmacies like CVS and Walgreens for easy access to medications. Places of worship such as Romney First United Methodist Church and St Stephen's Episcopal Church provide spiritual support, while restaurants like Main Street Grill offer dining options close by. In case of medical emergencies, Hampshire Memorial Hospital is just a short drive away. Additionally, there are parks like Fort Mill Ridge Wildlife Management Area for outdoor recreation and transportation options including Enterprise and Yellow Cab for getting around town easily. Overall, this area provides a well-rounded community with all the necessary resources for comfortable senior living.

Physicians

  • Hampshire Rural Health Clinic (0 miles)
  • Hahn Medical Practices, Inc. (0.5 miles)
  • New Creek Family Medicine (17.1 miles)
  • Saweikis Family Medicine (17.1 miles)
  • Hahn's Medical Practice (17.1 miles)
  • Mountainview Healthcare (17.8 miles)
  • Mountain View Primary Care (20.5 miles)

Places of Worship

  • Romney First United Methodist Church (0.2 miles)
  • Church of Jesus Christ of Latter Day Saints (0.4 miles)
  • St Stephen's Episcopal Church (3 miles)
  • Romney Church Of God (3.2 miles)
  • Romney Assembly Of God Church (3.2 miles)
  • Romney Church of the Brethren (3.3 miles)
  • Romney Christian Church (3.3 miles)

Pharmacies

  • CVS Pharmacy (0.3 miles)
  • Walgreens (3.3 miles)
  • Sav-A-Lot Pharmacy (12.3 miles)
  • Med Shoppe (12.4 miles)
  • Reed's Pharmacy 5 (14.5 miles)
  • Good Neighbor Pharmacy (14.5 miles)
  • CVS Pharmacy (16.6 miles)

Restaurants

  • Main Street Grill (0.3 miles)
  • Hong Kong Chinese (0.4 miles)
  • Fox's Pizza Den (3.1 miles)
  • Domino's 1349 (3.1 miles)
  • Domino's Pizza (3.1 miles)
  • El Centro (4.2 miles)
  • Tavern 29 (6.9 miles)

Hospitals

  • Hampshire Memorial Hospital (3.4 miles)
  • Potomac Valley Hospital (16.7 miles)
  • Potomac Valley Hospital (17.1 miles)

Parks

  • Fort Mill Ridge Wildlife Management Area (5 miles)
  • New Creek School (18 miles)

Transportation

  • Pine Ridge Taxidermy (12.1 miles)
  • Enterprise (16.5 miles)
  • U-Haul Neighborhood Dealer (17.4 miles)
  • Yellow Cab (20.7 miles)
  • Queen City Taxi (20.9 miles)

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