414 South University Road, Spokane, WA 99206
For more information about senior living options: (844) 490-3973
Jackie was described as attentive and efficient at check-in. Amber was described as very sweet on the phone. The staff were described as very friendly and accommodating upon arrival, and being shown around the building was a great experience. The facility may be older, but every staff member was described as friendly, competent, caring, and patient-based. The residence was described as nice with wonderful staff. The facility was described as very homey, with exceptionally nice and gracious staff. The care staff's ability to adjust and work around staffing issues impressed reviewers.
The care is poor, with staff not responding to or returning phone calls and mail to patients not being delivered or explained. The food is terrible and residents are treated rudely by staff. The facility neglects residents, with accusations of denying ER care and misrepresenting dementia. The environment is dirty: rooms are dirty, the place smells, supplies are left around, and staff stand in groups. Families believe moving their relative elsewhere could have saved their loved one; they regret staying. A mom nearly died due to negligent care at the facility; delays and poor supervision led to an ER transfer. Residents experience daily neglect: soaked beds, unremoved soiled sheets, late meals, and half-eaten trays. The staff is described as defensive, rude, or unprofessional, including a specifically named rude nurse and rude front-desk staff. The facility is severely understaffed, leading to slow call-light responses, lack of showers, dirty conditions, and safety concerns. Management and communications are poor: rude management, uncooperative, questions go unanswered, and it's difficult to contact the facility.Across a wide range of accounts, the facility in question is portrayed as a place where care often falls short and residents can be left waiting for basic attention. Many reviewers describe pervasive neglect: calls and voicemails going unreturned, mail not given to residents, and a sense that staff are not prioritizing timely or attentive care. Several families recount moments when their loved ones were not treated with appropriate urgency, such as preventing an ER visit or failing to recognize a medical issue in a resident who needed urgent attention. In these narratives, what's most troubling is not just isolated mistakes but a pattern of disengagement and slow or absent response to residents and family members seeking help.
Food and nutrition emerge as another consistent area of complaint. Reviewers describe meals as unpredictable in timing and quality, with diabetic residents sometimes waiting long for dinner and receiving trays that are less than fresh. There are reports of half-eaten meals returned to the kitchen, cold food, and even dining experiences that include hair in meals. The overall impression is that food service is unreliable, contributing to a broader sense of neglect and dissatisfaction with daily life at the facility.
Cleanliness and living conditions are repeatedly called into question. Several reviews depict rooms that are dirty or poorly maintained, with the building described as having a strong or unpleasant odor. Supplies left in hallways or around residents' rooms, dust and grime, and a lack of consistent housekeeping contribute to a perception of an environment that does not prioritize residents' comfort or safety. These physical conditions reinforce a broader worry about how well the facility can maintain a healthy, safe living space for vulnerable individuals.
Staffing levels and care delivery are central to the concerns raised. Commentators describe aides and nurses stretched thin, working long shifts with limited time to attend to each resident. Understaffing is linked to slow call-light responses, inadequate assistance with personal care, and delays in routine tasks like showers or linen changes. Some reviewers acknowledge dedicated and compassionate staff who go above and beyond, but their efforts are framed as occurring in spite of systemic shortages rather than because of adequate resources. A few specific staff interactions are highlighted as positive, while others recount rude or unprofessional behavior from certain individuals.
The emotional tone of the feedback is often intense, with some families reporting devastating consequences tied to the level of care provided. There are alarming statements about preventable harm, including one family asserting their loved one died after what they describe as neglect and poor communication, and another recounting a hospitalization caused by complications from inadequate care. Allegations range from bedsores and dehydration to severe infections and a lack of appropriate monitoring. While these are individual accounts, together they create a picture of a facility where quality and safety may be inconsistent, and where families feel powerless when problems arise.
Not all feedback is negative, though. A number of reviews offer praise for the care environment and acknowledge moments of genuine kindness. Some families report finding staff who are friendly, patient, and comforting, able to provide warmth and reassurance during visits. A few reviewers describe the facility as "homey" and highlight positive interactions where staff demonstrated knowledge, skill, and compassionate care. There are also mentions of residents engaging in activities, feeling supported by attentive caregivers, and expressing relief at the ability to visit and feel a sense of normalcy and peace of mind, even amid broader concerns.
In the midst of praise for certain staff members, several entries raise concerns about communication and customer service. Several reviewers note difficulties with reaching a live person, getting timely responses, or navigating the administrative side of care. Front desk interactions are criticized for abruptness or lack of empathy, and some families report feeling that administrative questions were met with resistance or insufficient cooperation. The inconsistency in communication - between frontline caregivers and management, and between the facility and families - appears to amplify the stress families experience when trying to secure appropriate care for their loved ones.
A recurring theme is the tension between necessity and perception: families who absolutely require reliable, attentive care for someone who is vulnerable describe a facility that can be good in some moments and dangerously poor in others. Several reviewers advise others to "fight your insurance" and explore alternatives, suggesting that the perceived quality of care does not meet expectations or needs. Yet amid the cautionary tales, there are glimpses of hope - encounters with individualized attention, moments of genuine kindness, and families who feel grateful when a resident can experience relief, safety, and respect during a difficult time.
Taken together, these varied experiences paint a complex portrait of the facility. For many families, the most pressing concerns center on responsiveness, safety, cleanliness, and the consistency of daily routines - meals, hygiene, and personal care - that significantly affect a resident's quality of life. The strongest warnings come from those with the gravest outcomes: delayed medical attention, compromised feeding and hydration, and significant gaps in monitoring. At the same time, there are episodes of positive interaction, appreciation for staff who do manage to connect with residents, and recognition of efforts by caregivers to provide compassionate care under challenging conditions. Prospective families are left weighing those mixed experiences carefully as they search for a place that can reliably meet the needs of their loved ones.
124 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Spokane International (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Gardens On University in Spokane, WA is a premier assisted living community that offers a wide range of amenities and care services to meet the needs and preferences of its residents. The community provides a comfortable and inviting living environment with fully furnished apartments, private bathrooms, and housekeeping services. Residents can enjoy the beautiful gardens and outdoor spaces available on the property.
Various amenities are offered to promote an active and engaging lifestyle for all residents. These amenities include a beauty salon, gaming room, fitness room, small library, computer center, and a wellness center. Wi-Fi/high-speed internet is also available throughout the community.
Care services at Gardens On University are designed to provide comprehensive support for daily activities and overall well-being. This includes 24-hour call system and supervision, assistance with bathing, dressing, transfers, medication management, diabetes diet support, meal preparation and service, as well as special dietary restrictions.
Residents can benefit from a variety of dining options with special dietary restrictions taken into consideration. The community also offers transportation arrangement for non-medical purposes such as shopping or social outings.
To enhance social interaction and engagement among residents, Gardens On University organizes various activities on a regular basis. These include fitness programs, planned day trips, resident-run activities, scheduled daily activities, as well as concierge services.
The community's convenient location provides easy access to several amenities nearby such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship , theaters ,and hospitals.
Gardens On University strives to create an inclusive and supportive environment where residents can maintain their independence while receiving personalized care services tailored to their unique needs.
This part of Spokane, Washington, offers convenient access to transportation options such as the Pence-Cole Valley Transit Center and Mirabeau Park & Ride, making it easy for seniors to get around. There are plenty of dining options nearby, including fast food restaurants like McDonald's and Taco Bell, as well as sit-down establishments like Senor Froggy Mexican Foods and Denny's. Pharmacies such as Halpin's Pharmacy & Treasure Room and Rite Aid are close by for any medical needs. In terms of healthcare, there are several physician offices in the area, including Restylyne and Providence Physicians Services Co. The neighborhood also boasts several places of worship for spiritual fulfillment and nearby parks like Brown's Park and Mirabeau Park for outdoor recreation. Overall, this area offers a range of amenities that can cater to the needs of seniors looking for a comfortable living environment in Spokane.
Gardens On University is located at 414 South University Road, Spokane, WA 99206 in Spokane County, Washington
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