Information last verified:
414 South University Road, Spokane, WA 99206
For more information about senior living options: (844) 490-3973
Jackie was attentive and checked them in quickly. Amber was very sweet on the phone. The staff were very friendly and accommodating upon arrival. The residence is nice and the staff are wonderful. The staff are friendly, competent, caring, and patient-based, giving families peace of mind. The mom's move showed staff who were knowledgeable and kind, with hands-on activities. The CNAs are awesome and go above and beyond for the residents. The facility has a warm atmosphere and gracious people. The management is great and offers flexible schedules. The residents smile, indicating a warm, caring environment.
The care is poor and the staff do not respond to or return phone calls, and items mailed to patients are not given or told about it. The food is terrible and the staff are rude to the residents. The facility neglects residents majorly and harmed a grandmother by denying her access to the ER. They claimed a resident was perfectly okay and that dementia was getting to her, though she was never diagnosed with dementia; the facility was not equipped to care for her. The place smells horrible, and supplies are left around while rooms are always dirty. The facility is severely understaffed, with aides working 12- to 16-hour shifts, delaying care. There are slow call-light responses and persistent food issues. The front desk staff are rude to residents, and some staff appear defensive or clueless; the place is filthy. There have been medication errors and long waits to see aides via call lights. Families are advised not to place loved ones there due to neglect, with reports of harm and death. The facility is open despite poor staffing and poor communication, with concerns about high charges and potential fraud. Communication is consistently poor; it is difficult to reach anyone and information is inconsistent.Gardens On University in Spokane is best suited for families that must choose a budget-conscious senior-living option and are prepared to supervise care closely. The community can work when at-home supports are limited and cost is the primary driver, but it is not a good fit for those who require consistently reliable care, strong medical oversight, and a consistently clean, responsive environment. Alternatives should be strongly considered for residents with complex medical needs, dementia requiring robust supervision, or any expectation of consistently timely communication and proactive problem-solving from staff and leadership.
Pros exist in small, meaningful moments: some staff members are described as friendly, compassionate, and patient-based, and a number of residents and families have appreciated hands-on care and flexibility in scheduling. The facility has been praised by a subset of families for kindness and for making new residents feel at home, with mentions of caring CNAs and responsive front-line staff in certain shifts. However, these positives are unevenly distributed and do not compensate for broader systemic gaps that recur across multiple reviews. The result is a patchwork of good experiences embedded in a framework that is frequently failing to meet basic expectations.
The most consequential reality is that key safety and daily-care needs often go unmet. Numerous accounts describe understaffing to a dangerous degree, with aides working extraordinarily long shifts and insufficient coverage to tend to needs in a timely fashion. Reports of delayed or missing meals, dirty rooms, persistent odors, and supplies left in disarray point to a facility that struggles to maintain a safe, dignified living environment. In the worst cases, families recount near-fatal lapses, untimely ER visits, dehydration, malnutrition, and even deaths attributed to neglect or mismanagement. These issues overshadow any positive anecdotes about staff kindness and make the risk profile unacceptable for most families.
Communication and operations emerge as a chronic friction point. Phone lines routinely ring without live answers, transfers are inconsistent, and information from staff can vary from call to call. Front-desk interactions are described by some as rude or dismissive, while others report responsive, compassionate service, yet the inconsistency is systemic enough to erode trust. Transportation logistics, medication coordination, and care plan updates are repeatedly flagged as problem areas. Even when individual employees perform well, the overarching communication culture remains unreliable, leaving families in a state of constant vigilance and frustration.
For families evaluating this community, several concrete steps are essential if a decision is still on the table: demand a current, written, facility-wide care plan with explicit staffing levels for each shift, and insist on ongoing, documented updates. Request to meet the direct caregivers and licensed staff who will be responsible for daily care, and verify the facility’s most recent state inspections and any corrective actions. Visit at different times of day to observe call-light responsiveness, cleanliness, meal quality, and interpersonal dynamics. Speak with multiple residents and family members to triangulate experiences, and insist on a trial period with clear exit criteria if needs continue to outstrip capacity. These measures are not guarantees, but they materially shift risk.
Ultimately, this community is not the first choice for most families. The cost advantage comes with a heavy price in terms of safety, cleanliness, and reliable communication. If safety, consistent care, and a consistently humane living environment are nonnegotiable, alternatives should be pursued aggressively. Gardens On University may still serve as a last-resort option for those with minimal external supports and a willingness to advocate relentlessly on behalf of a loved one, but the balance of pros versus cons places the burden on families to stay deeply engaged and prepared to intervene at a moment’s notice. In practice, better outcomes are found elsewhere for those who can afford them.
124 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Spokane International (13 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Gardens On University in Spokane, WA is a premier assisted living community that offers a wide range of amenities and care services to meet the needs and preferences of its residents. The community provides a comfortable and inviting living environment with fully furnished apartments, private bathrooms, and housekeeping services. Residents can enjoy the beautiful gardens and outdoor spaces available on the property.
Various amenities are offered to promote an active and engaging lifestyle for all residents. These amenities include a beauty salon, gaming room, fitness room, small library, computer center, and a wellness center. Wi-Fi/high-speed internet is also available throughout the community.
Care services at Gardens On University are designed to provide comprehensive support for daily activities and overall well-being. This includes 24-hour call system and supervision, assistance with bathing, dressing, transfers, medication management, diabetes diet support, meal preparation and service, as well as special dietary restrictions.
Residents can benefit from a variety of dining options with special dietary restrictions taken into consideration. The community also offers transportation arrangement for non-medical purposes such as shopping or social outings.
To enhance social interaction and engagement among residents, Gardens On University organizes various activities on a regular basis. These include fitness programs, planned day trips, resident-run activities, scheduled daily activities, as well as concierge services.
The community's convenient location provides easy access to several amenities nearby such as cafes, parks, pharmacies, physicians' offices, restaurants, places of worship , theaters ,and hospitals.
Gardens On University strives to create an inclusive and supportive environment where residents can maintain their independence while receiving personalized care services tailored to their unique needs.
This part of Spokane, Washington, offers convenient access to transportation options such as the Pence-Cole Valley Transit Center and Mirabeau Park & Ride, making it easy for seniors to get around. There are plenty of dining options nearby, including fast food restaurants like McDonald's and Taco Bell, as well as sit-down establishments like Senor Froggy Mexican Foods and Denny's. Pharmacies such as Halpin's Pharmacy & Treasure Room and Rite Aid are close by for any medical needs. In terms of healthcare, there are several physician offices in the area, including Restylyne and Providence Physicians Services Co. The neighborhood also boasts several places of worship for spiritual fulfillment and nearby parks like Brown's Park and Mirabeau Park for outdoor recreation. Overall, this area offers a range of amenities that can cater to the needs of seniors looking for a comfortable living environment in Spokane.
Gardens On University is located at 414 South University Road, Spokane, WA 99206 in Spokane County, Washington
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