Bailey-Boushay House

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Bailey-Boushay House

2720 East Madison, Seattle, WA 98112

For more information about senior living options: (844) 490-3973

4.3 from 31 reviews
5 stars
22
4 stars
3
3 stars
2
2 stars
1
1 stars
3

Skilled Nursing Facility

Overall Review of Bailey-Boushay House

Pros

  • pro Bailey-Boushay House was once a true refuge - a place where people marginalized by society could find safety, dignity, and a path toward stability.
  • pro It offered housing support, compassion, and the promise of a second chance.
  • pro In 2005 Bailey-Boushay House gave stability to an unstable situation.
  • pro An awesome facility with caring staff and helpful resources.
  • pro No better place in Seattle for residents and outpatients exists; the staff care about them.
  • pro The day program is great, with staff who know residents by name and make them feel welcome.

Cons

  • pro The facility has devolved into a deeply dysfunctional and neglectful environment where clients are warehoused rather than helped.
  • pro Clients are fed extremely poor-quality food and kept sedentary, with violent television replacing meaningful activities or self-improvement.
  • pro Staffing practices blur professional boundaries, with social workers double?duties as cafeteria attendants and laundry staff.
  • pro Open drug use, dealing, and sexual activity within shared facilities are routinely ignored by staff.
  • pro Simple requests for essential paperwork or housing support drag on for months with no resolution.
  • pro Clients are misled into believing they are on housing waitlists that they were never enrolled in.
  • pro Leadership under Katie shows little interest in addressing systemic issues and appears focused on appearances rather than accountability.
  • pro Complaints go unanswered, transparency policies are ignored, and misconduct is swept under the rug.
  • pro The environment is toxic, with favoritism determining opportunity and vulnerable individuals treated as billing numbers rather than human beings.

Review

Bailey-Boushay House has long stood as a place that many viewed as a refuge for people marginalized by society - a setting once associated with safety, dignity, and a genuine path toward stability. The collection of experiences shared here paints a complex picture: at times, the facility is described as a beacon of hope where residents receive care, compassion, and practical support; at other times, it is portrayed as a place where systems have eroded, leaving clients feeling warehoused and overlooked. The contrast between those two memories forms a through-line in the accounts: a history of meaningful aid and a current narrative of neglect, mismanagement, and frustration.

On the positive side, several reviewers recount deeply meaningful, even transformative experiences. Families and clients alike describe staff who treated them with genuine respect and kindness during profoundly difficult moments. One longtime memory centers on a brother who died of AIDS in 1992, where staff and volunteers were described as exceptionally caring, respectful, and supportive - an experience framed as a bright, humane exception in the face of tragedy. Others speak to ongoing acts of compassion in the day-to-day, noting that the facility provides important resources, supportive case management, and the sense that someone is looking out for residents. There are explicit mentions of a strong, people-centered ethos in certain departments and among individual staff members who are described as patient, helpful, and deeply dedicated.

Even amid broader criticisms, some reviewers highlight the strengths of specific programs and personnel. The outpatient clinic and day program are described by several as highly effective and welcoming: staff members who know residents by name, a culture of accessibility, and a sense that residents can rely on real, personal attention. Case managers - named by several commenters as exemplary - are repeatedly praised for their responsiveness, with residents appreciating proactive outreach, follow-up, and hands-on support in navigating the complexities of housing, medications, and daily living. In particular, individuals highlight a team effort where clinicians, nurses, and aides collaborate to create a supportive environment, and where residents feel empowered through comprehensive, respectful care.

However, the other side of the narrative is consistently troubling. Reviewers describe a deteriorating environment characterized by substandard food quality and a push toward sedentary routines that emphasize watching television rather than encouraging activity or recovery. The critique extends beyond meals and recreation to the very atmosphere of care: a sense that residents are being housed rather than rehabilitated, with programs that fail to foster independence or meaningful advancement. The picture painted is one in which daily life can feel dull, routine, or even depriving residents of opportunities to improve their health and skills.

Staffing and professional boundaries are another major area of concern. Several accounts allege that social workers are performing duties outside their professional scope - serving as cafeteria attendants or laundry staff - leading to blurred boundaries that are described as inappropriate and unethical. Even more troubling are reports of open drug use, dealing, and sexual activity within shared spaces, with procedures and safety protocols described as either ignored or inadequately enforced. In this framing, staff appear either indifferent or complicit, and residents are left to navigate a troubling mix of safety gaps and a lack of accountability.

Administrative and leadership failings emerge as a persistent thread through many reviews. There are repeated claims that routine requests for essential paperwork or housing support drag on for months without resolution, leaving residents in limbo. Some reviewers say they were misled into believing they were on housing waitlists that never existed for them, resulting in prolonged homelessness or uncertainty. Within this context, the leadership and governance of Bailey-Boushay are called into question, with particular focus on the current program director, Katie. Critics allege a preoccupation with appearances and popularity rather than accountability, noting that complaints go unanswered, transparency policies are ignored, and misconduct within the staff is seemingly swept under the rug. Taken together, these issues contribute to a toxic environment where favoritism, rather than merit or need, appears to dictate access to opportunities and resources.

Looking ahead, several reviewers argue for a complete and transparent overhaul of management and practices. They emphasize the need for real accountability - starting with Katie and her leadership team - to restore trust, safety, and dignity for residents. The overarching message is that Bailey-Boushay House should be a beacon of care and rehabilitation, but current conditions risk betraying that mission unless decisive changes are made to governance, staffing, and daily operations. The call is for a comprehensive reform that aligns policies, oversight, and culture with the institution's original purpose: to uplift and support some of the most vulnerable people in the community.

Despite the stark criticisms, the enduring threads of care, dedication, and personal connection remain evident. The testimonials speak to moments of genuine compassion and professional excellence that have left lasting impressions on residents and their families. They remind us that Bailey-Boushay House contains real people - staff and clients alike - whose experiences span a wide spectrum from healing support and kindness to frustration and disillusionment. The overall portrait is not of a single, uniform reality but of a facility at a crossroad, where the quality of care and the integrity of leadership will determine whether the organization can return to its foundational values or drift further from them. The hope expressed by many is for accountability, renewed leadership, and a renewed commitment to the dignity and well-being of every person who walks through Bailey-Boushay's doors.

Features

Housing

  • 35 resident community capacity 35 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Seattle-Tacoma International (12 miles away) Seattle-Tacoma International (12 miles away)

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

The Bailey-Boushay House in Seattle, WA is an assisted living community that offers a wide range of amenities and care services to enhance the comfort and well-being of its residents.

The community provides fully furnished accommodations with cable or satellite TV, Wi-Fi/high-speed internet, and a small library for entertainment and relaxation. Residents can enjoy delicious meals prepared by the on-site restaurant-style dining service in a spacious dining room. For those who prefer to cook their own meals, each accommodation also includes a kitchenette.

Housekeeping services are provided to ensure a clean and tidy living environment. Move-in coordination is available to assist new residents with the transition process.

Outdoor spaces such as gardens are available for residents to enjoy fresh air and nature. In addition, there are resident-run activities and scheduled daily activities to keep residents engaged and active.

Care services at Bailey-Boushay House include 24-hour supervision for safety and peace of mind. Trained staff provide assistance with activities of daily living such as bathing, dressing, and transfers. Special dietary restrictions, including diabetes diets, are catered for during meals. Medication management is also provided to ensure that residents receive their prescribed medications on time.

The community takes mental wellness seriously by offering a mental wellness program to support emotional well-being.

Conveniently located near cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, theaters, and hospitals; residents have easy access to various amenities outside the community.

Overall, Bailey-Boushay House offers a comfortable and supportive environment with numerous amenities and care services designed to enhance the quality of life for its residents.

Nearby Places of Interest

Pharmacies

  • Walgreens (0.7 miles)
  • Rite Aid (1.2 miles)
  • Walgreens (1.3 miles)
  • Bartell Drugs - Ebt (1.3 miles)
  • Walgreens (1.7 miles)
  • Bartell Drugs (1.9 miles)
  • CVS Pharmacy (2 miles)

Cafes

  • Squirrel Chops (0.8 miles)
  • Espresso Vivace (1.1 miles)
  • Oddfellows Cafe & Bar (1.2 miles)
  • Analog Coffee (1.3 miles)
  • Starbucks (1.6 miles)
  • Nana’s Green Tea (1.8 miles)
  • Portage Bay Cafe (1.9 miles)

Restaurants

  • Chuck's Hop Shop (0.8 miles)
  • Dick's Drive-In (1.2 miles)
  • Molly Moon's Homemade Ice Cream (1.2 miles)
  • Optimism Brewing Company (1.3 miles)
  • Linda's Tavern (1.3 miles)
  • Salt & Straw (1.4 miles)
  • Dockside At Dukes (1.6 miles)

Parks

  • Madison Park (1.1 miles)
  • Blue Dog Pond (2.4 miles)
  • Seattle Center Playground (2.4 miles)
  • Space Needle Park (2.5 miles)
  • Little Howe Park (2.8 miles)
  • Kerry Park (3 miles)

Transportation

  • Capitol Hill LINK Station (1.1 miles)
  • University of Washington LINK Station (1.9 miles)
  • King Street Station (2.3 miles)
  • Seattle Center Monorail (2.5 miles)
  • Stadium Station (2.6 miles)
  • U District Station (2.7 miles)
  • Mount Baker Station (3.2 miles)

Hospitals

  • Swedish Medical Center (1.5 miles)
  • Harborview Medical Center (1.8 miles)
  • Uw Medical Center Cafeteria (1.9 miles)
  • Seattle Children's Hospital (2.8 miles)

Physicians

  • Fred Hutchinson Cancer Research Center (1.6 miles)
  • Warby Parker (2.8 miles)
  • Queen Anne Eye Clinic (2.9 miles)
  • Seattle Gastroenterology Associates (3.1 miles)

Theaters

  • Regal Meridian & 4DX (1.9 miles)
  • AMC Pacific Place 11 (1.9 miles)

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