Life Care Center Of Richland

Pros

• The staff at Life Care Center of Richland was described as wonderful, friendly, and kind, providing a positive atmosphere for residents.
• Many residents formed friendships with the staff, enjoying laughs and good times during their recovery.
• The facility was noted for its cleanliness, with well-maintained rooms and common areas.
• One nurse, Mary C., received high praise for her exceptional bedside manner and dedication to patient care.
• Overall, many families experienced positive interactions with nursing staff and appreciated the individualized treatment plans set for residents' recovery.

Cons

• The facility provided inadequate care, resulting in delayed responses to call buttons and neglect of basic hygiene needs.
• Communication regarding changes in billing and out-of-pocket expenses was poor, leading to unexpected financial burdens.
• Residents experienced inconsistent adherence to dietary restrictions, causing health issues such as high blood glucose levels.
• There were multiple instances of lost or misplaced personal belongings, including clothing that went missing during laundry.
• The environment lacked a positive atmosphere for rehabilitation patients, making it challenging for them to feel motivated or supported in their recovery.

Review

Life Care Center of Richland has received a mix of reviews from families regarding the care provided to their loved ones. While there have been instances of kindness and friendliness among the staff, several reviews express deep frustration with the level of care offered, particularly concerning personal hygiene, attention to individual needs, and communication issues.

One family described harrowing experiences during their mother’s two-and-a-half-week stay at the facility. Despite being well-meaning, staff frequently failed to provide essential care. The mother only showered once during her entire stay and ran out of clean clothes because the facility mismanaged laundry services; many items were lost entirely. Families were prohibited from handling laundry themselves, creating a cycle of frustration as they awaited updates on missing belongings. Furthermore, prescribed treatments for skin care were poorly administered; by the time she returned home, her skin condition had worsened significantly due to neglect in applying powder for her skin folds.

The call system for assistance also drew criticism, with reports of long wait times leading to accidents when patients needed immediate help. One instance highlighted a wait time exceeding an hour, which left a patient wet and uncomfortable by the time assistance arrived. This situation led frustrated families to make numerous calls seeking updates about their loved ones’ conditions but often received little response until they followed up multiple times.

A separate review noted that while initial services such as physical therapy were satisfactory and staff members were friendly and engaging with residents, there was a significant lack of communication when insurance changes occurred. Once Medicare stopped covering physical therapy sessions—a fact that wasn’t clearly communicated—families found themselves blindsided when costs abruptly increased without prior notice or adequate explanation. An unexpected bill amounting to $6,000 raised concerns over transparency in billing practices and left families scrambling to understand their financial obligations.

Other families acknowledged more positive experiences than negative at Life Care Center of Richland. Some highlighted that nursing staff exhibited professionalism in care delivery; particular nurses even went above and beyond in providing support and managing pain effectively. Cleanliness within rooms was generally praised; however, more suggestions emerged advocating for improvements such as replacing carpeting—which may harbor germs—with easier-to-maintain flooring options.

Unfortunately, despite good individual interactions between caregivers and residents reported in some cases, there remained calls for enhancing the overall environment within the facility itself. Recommendations included creating dedicated access points for rehabilitation areas rather than requiring elderly patients to navigate through large sections of the facility—a daunting prospect that could diminish morale during recovery periods.

In conclusion, while Life Care Center of Richland displays potential through its dedicated staff who provide kind interactions with residents—facilitating friendship and laughter amidst recovery—notable gaps exist regarding fundamental aspects such as personal care management, timely communication about treatment plans or billing details. Families encourage prospective patients or those considering this option for rehabilitation or long-term stay to remain actively involved in conversations surrounding care standards since clear lines of communication can inherently impact patient experiences positively or negatively throughout their stay.

Restaurants

• The Wild Taco (0.2 miles)
• McDonald's (0.2 miles)
• Del Taco (0.3 miles)
• Jack In The Box (0.7 miles)
• Applebee's (0.7 miles)
• Longship Cellars (0.9 miles)
• 3 Margaritas (0.9 miles)

Pharmacies

• Fred Meyer Pharmacy (0.3 miles)
• Rite Aid (0.9 miles)
• Hi-School Pharmacy (1.2 miles)
• Yoke's Fresh Markets (1.7 miles)
• Walgreens (2.3 miles)
• Walgreens (2.5 miles)
• Malley's Pharmacy (2.7 miles)

Cafes

• Starbucks (0.7 miles)
• Roasters Coffee (0.8 miles)
• Panera Bread (1.4 miles)
• Dutch Bros Coffee (1.7 miles)
• Roasters Coffee (3.5 miles)

Physicians

• Dr Hoyeol Yang, MD (0.8 miles)
• Columbia Point Vision (0.9 miles)
• Frances Dernbach (1.2 miles)
• Dr Marshall's Office (1.2 miles)
• Kadlec Clinic - Richland Nephrology (1.2 miles)
• Emelita Peper, MSN, AGNP-C (1.2 miles)
• Somprak Boonpongmanee (1.3 miles)

Parks

• Howard Amon Park (0.9 miles)
• Ernie Curtis Playground (1.5 miles)
• Rodney Block Park (1.7 miles)
• Chiawana Park (3.1 miles)
• Leslie Groves Park (3.3 miles)

Theaters

• Queensgate 12 Cinema (1.6 miles)
• AMC CLASSIC Kennewick 12 (3.4 miles)

Places of Worship

• Cathedral of Joy (2.4 miles)

Hospitals

• Kadlec Regional Medical Center (2.5 miles)