Avalon Care Center - Pullman

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  • Interior

    A cozy dining area featuring red tablecloths and a warm ambiance.

  • Decor

    A cozy waiting room featuring comfortable chairs and a television.

  • Building

    A serene landscape featuring a building surrounded by blooming spring trees and flowers.

  • Bedroom

    A minimalistic hospital room with a single bed and an armchair by the window.

  • Trees

    A vibrant spring scene with blooming trees and a welcoming building.

  • Landscaping

    Blossoming trees with white flowers lining the front of a residential building on a bright spring day.

  • Lighting

    A well-organized hospital patient room featuring a bed, nightstand, and adequate lighting.

  • Garden

    A serene garden pathway surrounded by lush greenery and a majestic tree.

  • Entrance

    A welcoming entrance to a single-story building under a partly cloudy sky, surrounded by well-maintained landscaping.

  • Artwork

    A spacious hallway featuring a television screen, decorative plants, and framed photographs on the walls.

  • Exercise Equipment

    A well-equipped physical therapy room designed for rehabilitation activities.

  • Salon

    A well-lit hair salon room featuring a mirror, chair, and wooden cabinetry.

  • Rehabilitation

    A spacious therapy room equipped with various rehabilitation tools and resources.

Avalon Care Center - Pullman

1310 NW Deane Street, Pullman, WA 99163

For more information about senior living options: (844) 490-3973

3.5 from 27 reviews
5 stars
16
4 stars
0
3 stars
1
2 stars
2
1 stars
8

Skilled Nursing Facility

Overall Review of Avalon Care Center - Pullman

Pros

  • pro Avalon Care Center in Pullman is described as a hidden gem.
  • pro The quality of food is consistently rated above the national average, with oversight by Registered Dietitians.
  • pro The facility is clean, neat, and easy for residents to navigate.
  • pro The nursing staff work around the clock to provide five-star care for all residents.
  • pro The physical therapy department is highly regarded and receives great reviews.
  • pro Families and residents report kind, professional staff who go above and beyond to ensure safety and comfort.
  • pro Many reviewers note that loved ones were treated with love, kindness, and compassion during their stay.

Cons

  • pro The reviewer would give the facility less than one star.
  • pro The mother was fed only a few times during her stay.
  • pro She arrived diabetic with ketoacidosis but was given excessive carbs and sugar.
  • pro She vomited almost all day and nothing was done about it.
  • pro She was left in bed all day and ignored.
  • pro The sister, husband, and reviewer were followed and harassed by staff; clothes and snacks were taken.
  • pro Pullman Care (formerly Avalon) is one of the worst nursing facilities and should be shut down.
  • pro On the first day, the mom sat in wetness for hours and was not cleaned for hours, which the reviewer called elderly abuse.
  • pro They could not provide basic medical transport and discharged a patient; they would go to court if PIC line antibiotics were missed.
  • pro The director did not want the reviewer in the facility and discharge rules were not followed, wasting public resources.
  • pro The patient was accused of lying after reporting problems.

Review

Avalon Care Center Pullman is best suited for families seeking a small, hands-on rehab and long-term care option where nutrition and therapy are highlighted and staff are frequently described as caring and capable. The community earns praise for food quality, dietitian oversight, and robust physical therapy - hints of a well-run program when everything aligns. It is particularly appealing to families who value a homey, navigable setting with an emphasis on therapeutic activity and daily support. However, the track record is not uniform, and the strongest strengths can be undermined by recurring concerns about safety, cleanliness, and consistency of care.

Those who may want to consider alternatives include families with residents who require highly consistent safety monitoring, rigorous medical oversight, or a pristine, infection-free environment on a daily basis. Several reviews highlight troubling experiences: episodes of neglect, meals that did not meet medical needs, and hygiene lapses that left residents uncomfortable or at risk. Discharges that appear arbitrary or mismanaged, reports of a hostile or punitive atmosphere from staff, and instances of lost clothing or inadequate housekeeping paint a picture of a facility where the quality of care can fluctuate dramatically by shift or unit. For long-term residents with complex medical needs, those patterns are unacceptable and warrant looking elsewhere.

The principal advantages - outstanding food, dietitian supervision, and strong therapy - do a credible job of offsetting some common long-term-care challenges. When dining and nutrition are well managed, residents tend to experience better overall well-being and steadier medical management, especially for diabetics who require careful dietary control. The positive experiences frequently point to a cohesive nursing staff that works around the clock and a physical therapy department that earns consistently favorable reviews. These factors can translate into meaningful daily improvements for short-term rehab and for residents who thrive in a structured, activity-rich environment. Yet these upsides are tempered by a pattern of serious accusations in other accounts, suggesting that the care experience is not reliably uniform.

In practice, the facility's size and age emerge as meaningful constraints. Several reviews describe it as a small, crowded space that struggles to accommodate demand, with an older building that complicates long-term stays for some residents. Such conditions can amplify frustrations around cleanliness, laundry handling, and routine maintenance, all of which appear in multiple negative accounts. The mismatch between glowing testimonials and darker reports creates a clear signal: outcomes at Avalon Care Center Pullman depend heavily on individual shifts, the specific care team, and the encumbrances of facility infrastructure. For a family weighing options, this means a high variance risk - potentially excellent care on good days, and concerning gaps on others.

For families evaluating a definitive plan, practical due diligence matters most. Schedule an in-person tour with attention to the cleanliness of rooms and common areas, the responsiveness of the nursing staff, and the reliability of transportation and daily assistance. Request current and detailed care plans, ask how diabetes and other chronic conditions are managed, and probe the facility's policy on emergency discharges, incident reporting, and handling of lost personal items. Talk to the dining director or a registered dietitian about diabetes-appropriate menus and resident satisfaction with meals. Finally, seek long-range stability indicators: staff turnover, the schedule for routine housekeeping, and evidence of management responsiveness to family concerns.

Bottom line: Avalon Care Center Pullman presents a compelling option for families prioritizing nutrition, therapy, and a warm, person-centered approach in a small setting. The strengths in dining, dietary oversight, and rehabilitative services can deliver meaningful short-term gains and steady day-to-day quality of life. However, a pattern of severe safety and cleanliness concerns in a subset of reviews cannot be dismissed. If long-term residency with consistent oversight and a consistently clean, well-managed environment is nonnegotiable, exploring other local options is prudent. For families pursuing short-term rehab or a diet-forward, therapy-rich environment, due diligence and direct engagement will determine whether Avalon can deliver the trusted, reliable care that reliable outcomes require.

Features

Housing

  • 48 resident community capacity 48 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Avalon Care Center in Pullman, WA is a premier assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. Our fully furnished apartments provide a cozy and homelike atmosphere, complete with cable or satellite TV for entertainment.

Residents can enjoy delicious meals in our elegant dining room, where restaurant-style dining is provided. For those with special dietary restrictions, our staff is happy to accommodate their needs. In addition, our kitchenettes allow residents to prepare their own snacks or beverages at their convenience.

Our community features beautiful outdoor spaces and gardens, where residents can relax and enjoy the fresh air. There is also a small library available for reading and intellectual enrichment. Wi-Fi/high-speed internet access is provided throughout the community, enabling residents to stay connected with loved ones online.

At Avalon Care Center, we prioritize the health and safety of our residents. Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management services to ensure that residents are taking their medications correctly.

Mental wellness is important to us, which is why we have a specialized program in place to promote emotional well-being among our residents. This includes engaging activities and opportunities for social interaction.

Conveniently located near various amenities, Avalon Care Center offers easy access to cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals.

Choose Avalon Care Center - Pullman for exceptional assisted living care in a comfortable and supportive environment.

Nearby Places of Interest

Restaurants

  • Golden Teriyaki (0.1 miles)
  • Pizza Hut (0.1 miles)
  • Jack In The Box (0.1 miles)
  • Chesters Fried Chicken (0.2 miles)
  • McDonald's (0.2 miles)
  • The Emerald (0.2 miles)
  • Sella's Restaurant (0.2 miles)

Transportation

  • Pro Cab (0.1 miles)
  • Alamo (0.2 miles)
  • Nevada & Washington Bus Stop (1.1 miles)
  • U-Haul Neighborhood Dealer (1.2 miles)
  • Bishop (1.9 miles)

Physicians

  • Pullman Family Medicine (0.4 miles)
  • Gorchels Catherine M MD (0.6 miles)
  • Palouse Pediatrics (1.5 miles)
  • Moscow Pullman OB/GYN (1.5 miles)
  • Pullman Family Eye Car (1.9 miles)
  • Pullman Regional Hospital Clinic Network (2 miles)
  • Spady Robert N MD (2 miles)

Places of Worship

  • Trinity Lutheran Church-Elca (0.5 miles)
  • Pullman Islamic Center (0.5 miles)
  • Community Worship Center (0.7 miles)
  • Pullman Foursquare Church (0.9 miles)
  • Church-Jesus Christ-Lds (1.1 miles)
  • Resonate Church (1.4 miles)
  • Northwest College Ministry (1.6 miles)

Parks

  • Conservation Park (0.6 miles)
  • Reaney Park (0.8 miles)
  • Pullman Parks & Recreation (1.3 miles)
  • Itani Park (1.9 miles)

Cafes

  • Lumberyard (0.8 miles)
  • Three Forks Bike & Brew (0.8 miles)
  • Thomas Hammer Coffee Roasters (0.9 miles)
  • Roost Coffee & Market (0.9 miles)
  • Neill’s Coffee & Ice Cream (0.9 miles)
  • Daily Grind Espresso (1 miles)
  • Starbucks (1 miles)

Pharmacies

  • Safeway Pharmacy (1.8 miles)
  • Rite Aid (1.9 miles)
  • Sid's Professional Pharmacy (2 miles)
  • Northwest Pharmacy Service (2 miles)
  • Hi-School Pharmacy (2 miles)
  • Walmart Pharmacy (2.1 miles)
  • Rosauers Supermarkets (8.1 miles)

Hospitals

  • Pullman Regional Hospital (2 miles)
  • Gritman community wellness center (8.1 miles)

Frequently Asked Questions

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