Avalon Care Center - Pullman

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  • Interior

    A cozy dining area featuring red tablecloths and a warm ambiance.

  • Decor

    A cozy waiting room featuring comfortable chairs and a television.

  • Building

    A serene landscape featuring a building surrounded by blooming spring trees and flowers.

  • Bedroom

    A minimalistic hospital room with a single bed and an armchair by the window.

  • Trees

    A vibrant spring scene with blooming trees and a welcoming building.

  • Landscaping

    Blossoming trees with white flowers lining the front of a residential building on a bright spring day.

  • Lighting

    A well-organized hospital patient room featuring a bed, nightstand, and adequate lighting.

  • Garden

    A serene garden pathway surrounded by lush greenery and a majestic tree.

  • Entrance

    A welcoming entrance to a single-story building under a partly cloudy sky, surrounded by well-maintained landscaping.

  • Artwork

    A spacious hallway featuring a television screen, decorative plants, and framed photographs on the walls.

  • Exercise Equipment

    A well-equipped physical therapy room designed for rehabilitation activities.

  • Salon

    A well-lit hair salon room featuring a mirror, chair, and wooden cabinetry.

  • Rehabilitation

    A spacious therapy room equipped with various rehabilitation tools and resources.

Avalon Care Center - Pullman

Information last verified:

1310 NW Deane Street, Pullman, WA 99163

For more information about senior living options: (844) 490-3973

3.7 from 34 reviews
5 stars
22
4 stars
0
3 stars
1
2 stars
2
1 stars
9

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Top 5% Senior Living Community in 2022

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Overall Review of Avalon Care Center - Pullman

Pros

  • pro The facility provides safety, kindness, and respectful treatment for residents.
  • pro Three Creeks Acute Care in Pullman is top notch, with honest, attentive staff that ensure safety around the clock.
  • pro The new management has made a huge positive difference, with amazing, caring, respectful, and attentive staff.
  • pro The environment is fresh, welcoming, and supportive, showing that residents are in good hands.
  • pro Avalon Care Center Pullman is a hidden gem, known for clean facilities, great food, and five-star nursing care.
  • pro The nursing staff work around the clock to provide five-star care for all residents.
  • pro The physical therapy department consistently receives great reviews and delivers excellent care.

Cons

  • pro They would definitely not recommend the facility and would suggest others look for care elsewhere.
  • pro The place is dirty, with residents left for hours in wet clothing, causing sores and infections.
  • pro The staff are terrible, especially management and CNAs who speak badly about residents and their families.
  • pro Confidentiality and personal information have been breached.
  • pro There were deaths attributed to the facility not meeting standards in emergencies.
  • pro The food is horrid, with diabetics given high-sugar, outdated meals that spike blood sugar.
  • pro Clothes and personal items were lost, and residents were left in dirty pajamas.
  • pro A resident was neglected—ignored, malnourished, and unable to access basic care.
  • pro The director did not follow discharge laws and labeled a patient as dangerous to themselves and others.

Review

Avalon Care Center in Pullman is best suited for a family seeking focused post-acute rehabilitation and a residence that can feel like a caring, small-community environment. Residents who arrive after a hospitalization or surgery and who want attentive nursing oversight paired with robust physical therapy will likely find the staff’s dedication and clinical attention reassuring. The reviews consistently highlight a two-step reality: when leadership is steady and teams cohere, the experience can be genuinely positive, with warm interactions, organized care, and therapy that helps people regain function. The facility’s intimate size and the emphasis on hands-on staff engagement make it a good fit for those who value personal attention and a home-like atmosphere over institutional scale.

Those considering alternatives should note that this community may not be the best match for someone prioritizing long-term stability in a large, impersonal facility, or for families that require stringent, uniform performance across all shifts and departments. Several reviews point to problems that would be concerning for long stays, including episodes of neglect, inconsistent housekeeping, lost clothing, and instances of the facility mismanaging medical needs or discharge planning. In other words, if a resident requires highly predictable, round-the-clock operations with uncompromising standards across everything from cleanliness to medical transport, it is prudent to survey other options in the region. The most cautionary tales involve stories of inadequate responsiveness and disputes over care decisions.

On the plus side, the strongest argument for Avalon Pullman rests on the care ethos demonstrated by staff and the rehabilitation focus. New management has been described as decisive and people-centered, with a culture shift toward more respectful, attentive interactions. Families repeatedly praise the nursing team for their round-the-clock diligence and the therapists for delivering meaningful, results-oriented sessions. Food quality has also improved under recent leadership, with residents and families noting better presentation and taste, contributing to an overall sense of being well cared for. The building is generally described as clean and navigable, and the environment is described as refreshing and welcoming, reinforcing a sense of safety and comfort for many residents.

Yet the negatives cannot be ignored, and they are the flip side of the more glowing testimonials. A subset of families reports serious concerns about basic daily care: prolonged exposure in wet clothes, missed meals or inappropriate dietary choices for diabetics, and even infections tied to perceived lapses in hygiene. There are accounts of confidentiality breaches, disagreements over discharge timing, and accusations that some staff members treat residents and families poorly. A few reviewers labeled the facility as insufficient for long-term needs, citing the building’s small size and crowding as limiting factors. In short, while the care can be compassionate and skilled, the consistency and scope of operations can vary enough to raise questions for those planning a longer stay.

The way forward hinges on weighing the strong, actionable positives against the episodic but real concerns. When management is effective and staff are aligned around resident well-being, Avalon Pullman can deliver five-star-level care in practice: attentive nursing, high-quality physical therapy, a welcoming atmosphere, and reliable food service. Those advantages tend to offset risk where supervision is steady, patient education is clear, and accountability is visible. However, the history embedded in some reviews, grievances about cleanliness lapses, discharges, and interpersonal tensions, cannot be dismissed and should be probed directly in tours and conversations with current leadership. A candid exploration of staffing patterns, turnover, and the facility’s current quality metrics is essential before committing to a longer stay.

For families ready to investigate, a pragmatic plan is essential. Schedule time to meet the director and the therapy team, observe a therapy session, and request a current menu and dietary protocols for diabetics. Ask about staffing ratios across shifts, how care plans are communicated to families, and what escalation paths exist when concerns arise. If the goal is post-acute recovery with a strong rehab program, insist on seeing recent progress records and patient satisfaction indicators. If long-term residency is the aim, probe the building’s capacity, ongoing maintenance plans, and the stability of management to ensure a consistent standard of care. In the right circumstances, Avalon Pullman can be a nurturing, effective choice; in others, families may find safer or more predictable options elsewhere in the region.

Features

Housing

  • 48 resident community capacity 48 resident community capacity

Types of Care

  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Mental wellness program Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Avalon Care Center in Pullman, WA is a premier assisted living community that offers a range of amenities and care services to ensure the comfort and well-being of its residents. Our fully furnished apartments provide a cozy and homelike atmosphere, complete with cable or satellite TV for entertainment.

Residents can enjoy delicious meals in our elegant dining room, where restaurant-style dining is provided. For those with special dietary restrictions, our staff is happy to accommodate their needs. In addition, our kitchenettes allow residents to prepare their own snacks or beverages at their convenience.

Our community features beautiful outdoor spaces and gardens, where residents can relax and enjoy the fresh air. There is also a small library available for reading and intellectual enrichment. Wi-Fi/high-speed internet access is provided throughout the community, enabling residents to stay connected with loved ones online.

At Avalon Care Center, we prioritize the health and safety of our residents. Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also offer medication management services to ensure that residents are taking their medications correctly.

Mental wellness is important to us, which is why we have a specialized program in place to promote emotional well-being among our residents. This includes engaging activities and opportunities for social interaction.

Conveniently located near various amenities, Avalon Care Center offers easy access to cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals.

Choose Avalon Care Center - Pullman for exceptional assisted living care in a comfortable and supportive environment.

Nearby Places of Interest

Restaurants

  • Golden Teriyaki (0.1 miles)
  • Pizza Hut (0.1 miles)
  • Jack In The Box (0.1 miles)
  • Chesters Fried Chicken (0.2 miles)
  • McDonald's (0.2 miles)
  • The Emerald (0.2 miles)
  • Sella's Restaurant (0.2 miles)

Transportation

  • Pro Cab (0.1 miles)
  • Alamo (0.2 miles)
  • Nevada & Washington Bus Stop (1.1 miles)
  • U-Haul Neighborhood Dealer (1.2 miles)
  • Bishop (1.9 miles)

Physicians

  • Pullman Family Medicine (0.4 miles)
  • Gorchels Catherine M MD (0.6 miles)
  • Palouse Pediatrics (1.5 miles)
  • Moscow Pullman OB/GYN (1.5 miles)
  • Pullman Family Eye Car (1.9 miles)
  • Pullman Regional Hospital Clinic Network (2 miles)
  • Spady Robert N MD (2 miles)

Places of Worship

  • Trinity Lutheran Church-Elca (0.5 miles)
  • Pullman Islamic Center (0.5 miles)
  • Community Worship Center (0.7 miles)
  • Pullman Foursquare Church (0.9 miles)
  • Church-Jesus Christ-Lds (1.1 miles)
  • Resonate Church (1.4 miles)
  • Northwest College Ministry (1.6 miles)

Parks

  • Conservation Park (0.6 miles)
  • Reaney Park (0.8 miles)
  • Pullman Parks & Recreation (1.3 miles)
  • Itani Park (1.9 miles)

Cafes

  • Lumberyard (0.8 miles)
  • Three Forks Bike & Brew (0.8 miles)
  • Thomas Hammer Coffee Roasters (0.9 miles)
  • Roost Coffee & Market (0.9 miles)
  • Neill’s Coffee & Ice Cream (0.9 miles)
  • Daily Grind Espresso (1 miles)
  • Starbucks (1 miles)

Pharmacies

  • Safeway Pharmacy (1.8 miles)
  • Rite Aid (1.9 miles)
  • Sid's Professional Pharmacy (2 miles)
  • Northwest Pharmacy Service (2 miles)
  • Hi-School Pharmacy (2 miles)
  • Walmart Pharmacy (2.1 miles)
  • Rosauers Supermarkets (8.1 miles)

Hospitals

  • Pullman Regional Hospital (2 miles)
  • Gritman community wellness center (8.1 miles)

Frequently Asked Questions

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