Frontier Rehab & Extended Care

Pros

• Residents and their families appreciate the dedication and care provided by the staff, including housekeepers, nursing staff, and management.
• The facility fosters a sense of community among residents, who often consider each other family.
• Regular 'Care Conference Meetings' allow for open communication about residents' needs and concerns.
• Residents enjoy engaging activities like Bingo, crafts, and musical performances that contribute to their overall happiness.
• The cleanliness of the rooms and facility is consistently noted as a positive aspect.
• Staff members are described as kind, caring, and approachable, ensuring residents feel supported at all times.
• Families feel comfortable reaching out to staff for assistance and appreciate their responsiveness to concerns.
• Long-term residents form strong friendships with both fellow residents and employees, enhancing their quality of life in the facility.

Cons

• Residents experienced delays in getting basic care, such as showers and meals, and felt ignored by the staff.
• There was a lack of communication regarding medical care, making it difficult for families to get answers.
• Blood testing was not performed on weekends and holidays as required for proper care.
• The facility seemed understaffed during weekends and holidays, with no supervisors available for assistance.
• There were significant challenges in reaching staff for urgent issues, leading to concerns about resident welfare.

Review

In the realm of rehabilitation facilities, experiences can vary dramatically based on personal encounters with the staff and the quality of care received. Two contrasting perspectives emerge from recent reviews of a particular facility, shedding light on both positive and negative aspects of resident care during critical times.

One reviewer recounted a troubling experience with their loved one who was transferred to this facility on Christmas Eve. The primary concern was the lack of timely medical intervention; despite being placed there for therapeutic blood thinner levels, he did not receive necessary injections until after Christmas. This delay in care highlighted broader issues within the facility's operations during holidays and weekends when, as stated, no supervisory staff were available to address urgent needs or queries. Frustration set in as calls went unanswered, culminating in the reviewer’s decision to threaten a welfare check by ambulance to spur action. While ultimately relieved that their loved one hadn’t met worse fates, they raised serious concerns about communication breakdowns and neglectful practices within the institution during peak holiday periods.

While the first review presented a stark criticism of certain operational failures at the facility, others shared an overwhelmingly positive experience. Many reviewers expressed deep appreciation for not only the nursing staff but also every employee involved in maintaining a supportive environment for residents. The sense of community appeared strong, bolstered by caregivers’ dedication to keeping residents safe and happy. Regularly scheduled 'Care Conference Meetings' were mentioned as effective venues where families could voice concerns or complaints—a feature that fosters open communication between families and staff alike.

Various activities offered at the facility seemed to play a significant role in improving residents' overall well-being too. One reviewer fondly recalled their mother's avocation for Bingo and trips to The Gift Shop Cart, reminiscing about vibrant social interactions before COVID-19 curtailed large gatherings. Even post-pandemic adjustments have reportedly maintained engagement through smaller events like book clubs and crafts, which allow opportunities for residents to bond with one another while enjoying enriching experiences together.

Another reviewer praised how their mother received therapy that enabled her to regain mobility after her stay at Frontier Rehabilitation—a testament to dedicated rehabilitation efforts within such institutions. They noted that rooms were kept up nicely and food served was satisfactory—crucial elements contributing positively to overall satisfaction during recovery periods for patients seeking assistance after health setbacks.

Few experiences mirrored this ongoing sentiment towards cleanliness and attentiveness among staff members than those shared by individuals whose family members had resided there longer-term. One user relayed their father's month-long stay characterized by kind-heartedness amongst employees while noting that he had everything necessary for comfort—food included—which is often taken for granted but undoubtedly essential during rehabilitation phases requiring extra support.

Ultimately, these varied reflections paint a complex picture of life inside this specific rehabilitation center: marked by genuine customer service alongside apparent lapses in emergency preparedness protocol during lean staffing hours over holidays. Ongoing themes emerged regarding proactivity—advocating positively on behalf of relatives experiencing any form of distress or dissatisfaction seems vital—and pointed toward individual responsibilities held both by caretakers and family members alike when addressing care challenges head-on at such crucial moments within healthcare settings where lives hang delicately balanced every day.

Physicians

• Peace Health St John Medical Center (0.2 miles)
• Ear Nose and Throat Clinic of the Northwest (0.3 miles)
• Johnny Delashaw, MD (0.5 miles)
• Collier Prosthetics Ava (0.5 miles)
• Longview Radiologists (0.6 miles)
• Avada Hearing Care Centers (0.6 miles)
• Three Rivers Eye Care (0.6 miles)

Hospitals

• Northwest Permanente PC Physicians and Surgeons (0.3 miles)
• Peace Health (1.1 miles)

Places of Worship

• Shekinah Christian Center (0.5 miles)
• Church of God of Prophecy (0.8 miles)
• New and Living Way Church (0.8 miles)
• First Assembly of God (0.8 miles)
• Calvary Chapel (0.8 miles)
• Grace Bible Fellowship (0.9 miles)
• Central Christian Church (1 miles)

Restaurants

• Silver Star Sports Bar & Grill (0.5 miles)
• The Carriage Restaurant & Lounge (0.6 miles)
• Triangle Tavern (0.6 miles)
• J Squared Barrel House (0.6 miles)
• A&W Restaurant (0.6 miles)
• Muchas Gracias Mexican Food (0.6 miles)
• Wendy's (0.6 miles)

Cafes

• Lower Columbia Community Action Program (0.6 miles)
• Kaffiene Cafe Espresso (0.6 miles)
• The Office 842 (0.6 miles)
• Cup of Jo's (0.6 miles)
• Guse's Gourmet Coffee (0.7 miles)
• Longview Donut’s (0.7 miles)
• Monticello Wood Fired Pizzeria (0.9 miles)

Pharmacies

• Castle Rock Pharmacy (0.6 miles)
• Supplement Clinic (0.6 miles)
• L J's Furness Drug Co. (0.7 miles)
• Rite Aid (0.7 miles)
• Safeway Pharmacy (0.9 miles)
• Target Pharmacy (1.1 miles)
• CVS Pharmacy (1.1 miles)

Transportation

• Enterprise Rent-A-Car (0.7 miles)
• Enterprise Truck Rental (0.9 miles)
• Enterprise Rent-A-Car (0.9 miles)
• U-Haul Neighborhood Dealer (0.9 miles)
• Southwest Washington Regional Airport KLS (1.2 miles)

Parks

• Victoria Freeman Park (0.8 miles)
• Vandercook Park (1.1 miles)
• The Lake (1.2 miles)