Providence Marianwood

Pros

• The staff is described as very caring and friendly, often going above and beyond to help patients despite the challenges they face.
• Many reviewers noted that the physical therapy (PT) and occupational therapy (OT) services were professional and supportive, indicating a positive experience in rehabilitation.
• The facility is mentioned to be clean, with low turnover of staff, which can contribute to a stable environment for residents.
• Some residents appreciate the variety of activities available, such as church services, bingo, and interactions with local high school students.
• A few reviewers highlighted improvements in staff attentiveness compared to prior experiences at the facility.

Cons

• The staff seems unfriendly and rarely responds positively to requests for assistance.
• Call button wait times often exceed 30 minutes, indicating severe understaffing.
• Medications are frequently not delivered as scheduled, leading to patient discomfort.
• Patients have been left unattended for extended periods, resulting in poor hygiene and care.
• The facility has been described as filthy, with inadequate attention to cleanliness and patient safety.
• There is a lack of interesting and frequent activities for residents, which can lead to boredom.
• Complaints from family members about neglect and inadequate care have gone unaddressed by staff.
• A social worker failed to assist with necessary paperwork, leaving family members to navigate complex processes alone.
• Patients with complex medical needs may struggle due to insufficient staff training and support.
• The quality of food provided is generally poor, contributing to dissatisfaction among residents and their families.

Review

The reviews of Providence Marianwood illustrate a complex and often troubling picture of the facility, revealing both commendable aspects and serious shortcomings in care. Many reviewers acknowledge that some staff members are attentive and caring, highlighting an improvement in staff responsiveness compared to previous years. The general sentiment is that while individual caregivers may genuinely strive to assist patients, systemic issues hinder the overall quality of care provided. This dichotomy leaves patients and their families experiencing varying degrees of satisfaction based on their individual circumstances.

Room conditions appear to be decent at Providence Marianwood, with good access to hallways and dining areas noted by several reviewers. However, the quality of food has garnered mixed reviews; breakfast is typically praised, while lunch and dinner options fall short. The ability to choose meal alternatives offers some relief but does not fully ameliorate concerns about meal quality. Despite these positive physical attributes of the facility, numerous accounts suggest that more engaging activities for residents could enhance their experience significantly.

The most alarming feedback centers around medication management and overall patient safety. Several reviewers recounted distressing experiences related to medication delays upon arrival or inadequate pain management after surgery. One family's account details a situation where a patient discharged from the hospital lacked necessary prescriptions upon entering rehabilitation, leading to extensive suffering due to delayed treatment for severe post-operative pain. Such experiences raise critical questions about the facility's preparedness for handling complex medical needs, particularly during transitions from acute hospital care.

Incidents involving insufficient nursing staff contribute heavily to negative impressions of care at Marianwood. Patients report excessively long wait times for assistance through call buttons—some waiting over 30 minutes before receiving help—leading to instances where individuals fell or soiled themselves while struggling with their conditions. Families express deep concern over these deficiencies in staffing levels, as they feel it compromises the dignity and health of patients who cannot advocate effectively for themselves due to illness or post-surgical incapacitation.

In stark contrast, a few positive voices emerge amid an overwhelming tide of criticism. Some families commend particular therapists and describe certain aspects like cleanliness as satisfactory. Engaging activities such as bingo sessions and church services provide glimpses into a community atmosphere that some appreciate despite the surrounding challenges; however, these positives often fall short when weighed against reports of inadequate personal care.

Lastly, overarching issues with management accountability become evident in multiple reviews suggesting inadequate communication between families and administrative personnel regarding care plans or complaint resolution efforts. Instances wherein social workers failed to fulfill expected duties further exacerbate family frustration during already difficult times—leaving loved ones feeling overlooked in navigating necessary resources like Medicaid applications or ensuring proper follow-up care after discharge. With such crucial areas needing development highlighted across various narratives, many families conclude that they cannot recommend this facility based on their experiences.

Overall, while there are pockets of commendable service within Providence Marianwood’s framework, significant operational challenges impede its ability to deliver consistent quality care across all facets of patient experience—from medication administration to dignified personal attention—as articulated by numerous concerned relatives seeking better outcomes for their loved ones.

Pharmacies

• Rite Aid (0.5 miles)
• Bartell Drugs (1.7 miles)
• QFC Pharmacy (1.7 miles)
• Fred Meyer Pharmacy (1.9 miles)
• Walgreens (2.1 miles)
• Rite Aid (2.3 miles)
• Bartell Drugs (2.7 miles)

Parks

• Klahanie Park Div 1 (1.2 miles)
• Beaver Lake Park (1.3 miles)
• Lake Sammamish State Park (1.8 miles)
• Lake Sammamish State Park (2 miles)
• Central Park (2.7 miles)
• Marymoor Dog Park (6.9 miles)
• Marymoor Park (7.1 miles)

Restaurants

• McDonald's (1.6 miles)
• Orenji Sushi & Noodles (1.8 miles)
• Coho Cafe Issaquah (1.9 miles)
• Panda Express (2 miles)
• Fatburger (2.1 miles)
• Noodle Boat Thai Restaurant (2.3 miles)
• Tutta Bella Neapolitan Pizzeria (2.3 miles)

Physicians

• Overlake Medical Clinic (1.8 miles)
• Jonah B Hulst, MD (2.8 miles)
• Bellevue Ear Nose & Throat (2.8 miles)
• Proliance Orthopaedics & Sports Medicine (2.8 miles)
• Swedish Issaquah Professional Clinic (4.7 miles)
• Advanced Family Medicine (6 miles)
• Allegro Pediatrics (6.1 miles)

Cafes

• Starbucks (2 miles)
• Starbucks (2.4 miles)
• Issaquah Coffee Company (2.5 miles)
• Umi Cafe (3.3 miles)
• Mercurys Madness (6.7 miles)
• Mercurys Coffee (7 miles)
• Starbucks (7.3 miles)

Theaters

• Regal Issaquah Highlands IMAX & RPX (2.4 miles)
• AMC Factoria 8 (6.2 miles)

Hospitals

• Dengda Tang MD | Kaiser Permanente (7.5 miles)
• Overlake Hospital Medical Center (7.6 miles)
• Snoq Valley Hospital (8.3 miles)
• Snoqualmie Valley Hospital (8.3 miles)