Aldercrest Health & Rehab Center

Pros

• The recent changes at Aldercrest have led to a cleaner and more welcoming environment.
• The staff is described as happy, helpful, and polite, enhancing the overall experience for residents and visitors.
• The facility has a cute garden area that adds to its charm and provides a pleasant space for activities like painting crafts.
• Residents and their families appreciate the care conference meetings where questions are answered and concerns are addressed.
• Many families feel supported during difficult times, expressing gratitude for the care their loved ones receive at Aldercrest.

Cons

• Some of the staff are unprofessional, disorganized, and even rude.
• The facility is in fair to poor condition.
• The new owners, Cornerstone, have made changes that reduce the patients' quality of life and do not communicate these changes with the residents or their families.
• Voicemails are not returned, and the menu of choices from the automated system is incorrect.
• There have been numerous staffing changes since Cornerstone took over, indicating instability.
• It is apparent that the changes are aimed at enriching Cornerstone executives rather than providing high-quality care.
• A resident has expressed disappointment and has filed a complaint with oversight authorities regarding the facility's management.

Review

The reviews regarding Aldercrest paint a complex picture of the facility, illustrating a considerable divide in experiences among visitors, residents, and their families. Overall, these sentiments reflect strong contrasts in management efficacy, staff professionalism, and general conditions within the care home. It is evident that recent changes under new ownership have sparked both optimism and concern among different stakeholders.

On one hand, there are glowing accounts of positive transformations at Aldercrest since its recent acquisition by Cornerstone. A visitor expressed sheer joy upon witnessing significant improvements during their latest visit. They noted that the facility felt clean and well-maintained compared to previous impressions of neglect and uncleanliness. The presence of friendly and accommodating staff was highlighted as a significant factor contributing to this positive experience, suggesting that morale among employees has improved as well. Notably, the visitor appreciated engaging activities such as painting crafts and a pleasant garden area that added vibrancy to the environment. This individual concluded their review by commending Aldercrest for prioritizing proper care for its residents, enthusiastically stating it deserved "10 stars" for its advancements.

Conversely, some reviews drew attention to troubling elements associated with Cornerstone's leadership since taking over. Criticism focused on disorganization within the facility as well as instances of unprofessional behavior from certain staff members. Residents’ overall quality of life appeared compromised due to apparent mismanagement and poor communication practices. Individuals voiced frustrations about unreturned voicemails and incorrect information relayed through automated systems regarding available menu choices—a fundamental aspect of daily living in care homes that should be prioritized. Such concerns hint at an administration more preoccupied with financial outcomes rather than fostering a nurturing environment for those in their care.

Furthermore, several reviewers echoed feelings of disappointment toward the alterations orchestrated by Cornerstone Management Company. One reviewer outlined actions taken to escalate their grievances through formal channels such as contacting the Ombudsman program for long-term care patients and filing complaints with regulatory agencies like DSHS (Department of Social and Health Services). This proactive step underscores a level of distress experienced by family members who feel unheard or undervalued amidst sweeping changes impacting patient care.

In contrast to these criticisms are testimonies from individuals satisfied with both leadership decisions and overall patient wellbeing at Aldercrest. A family member praised the genuine concern displayed by staff regarding residents’ health matters—highlighting regular "care conference meetings" where families are invited to discuss patients' needs openly. The commitment exhibited by personnel during challenging times garnered appreciation; this suggests that while some may be critical about new policies or staffing changes, others recognize efforts made by dedicated caregivers who go above and beyond in supporting families emotionally during difficult transitions.

Moreover, there seems to be an underlying theme involving change management within Aldercrest that is yet to be fully resolved following Cornerstone's takeover. While some individuals commend what they perceive as necessary progress towards enhancing standards at the facility—and applaud staff dedication—others express dissatisfaction stemming from abrupt operational shifts perceived detrimental to patient experiences without adequate explanations or transparency.

Ultimately, Aldercrest stands at a crossroads characterized by diverging perspectives on its evolving landscape under new ownership. As community members provide feedback—ranging from high praise for cleanliness innovations and attentiveness from caregiving teams to grievances against management failures—the future trajectory will hinge on how effectively leadership addresses concerns while sustaining improvements welcomed by many despite palpable challenges since the transition occurred.

Hospitals

• Swedish Medical Center (0.2 miles)
• Northwest Hospital (6.3 miles)

Restaurants

• Dick's Drive-In (0.2 miles)
• Yeh Yeh's Sandwiches (1.1 miles)
• The Habit Burger Grill (2 miles)
• Chick-Fil-A (2.8 miles)
• Blazing Onion Burger Company (3.1 miles)
• McDonald's (4.6 miles)
• Seaplane Kitchen & Bar (4.8 miles)

Cafes

• Woods Coffee (0.4 miles)
• Starbucks (1.9 miles)
• Walnut Street Coffee (2.2 miles)
• Starbucks (3 miles)
• Tazza Di Vita Espresso Stand (3.2 miles)
• Starbucks (3.3 miles)
• Starbucks (4.8 miles)

Pharmacies

• Walgreens (0.6 miles)
• CVS Pharmacy (1.4 miles)
• QFC Pharmacy (1.9 miles)
• Bartell Drugs - Ebt (2 miles)
• Rite Aid (2.1 miles)
• Bartell Drugs (2.8 miles)
• Bartell Drugs (2.9 miles)

Parks

• Lake Ballinger Park (1.1 miles)
• Echo Lake Park (2.2 miles)
• Lynndale Park (3.1 miles)
• Richmond Beach Saltwater Park (3.6 miles)
• Meadowdale County Park (3.7 miles)
• Log Boom Park (4.5 miles)
• Saint Edward State Park (6 miles)

Theaters

• AMC Alderwood Mall 16 (3 miles)

Transportation

• U-Haul Moving & Storage (5 miles)
• Northgate Station Seattle (7.1 miles)
• Northgate Transit Center (7.1 miles)
• Snohomish County Airport (PAE) (7.6 miles)

Physicians

• Lakeshore Clinic (6.5 miles)
• Everett Clinic (6.9 miles)
• Providence Medical Center (7.8 miles)
• Dr Z Pulmonary and Sleep Specialist (7.9 miles)

Places of Worship

• Hindu Temple & Cultural Center (6.9 miles)