Regency Health Care Ctr

Pros

• The staff were nice and everything seemed pleasant.
• The place looked nice.
• Very nice reception.
• All the nurses are very polite.
• The receptionist was friendly and very helpful on the first visit.
• Kelly and Danielle were very helpful with questions and concerns.
• The care is remarkable; the nurses and staff serve residents with respect.
• Excellent care with kind and caring nurses and aides; the staff are wonderful.
• Thank you for taking care of my sweet Uncle; he's been there for a few years and always taken care of.

Cons

• They described the stay as horrendous.
• They claim the patient contracted pneumonia twice, clothes were misplaced, and he had extremely low blood pressure.
• They asserted the nurses were overworked, with 20-30 patients per nurse and only 2-3 CNAs.
• They said he was not bathed properly, only wiped down, and kept in a chair facing a TV that was never on.
• They reported a night-shift CNA hung up on a family member and a resident being ignored when calling for help.
• They noted there was only one cordless phone for all residents, which they deemed unsanitary.
• They described the food as foul and served at room temperature.
• They alleged a relative developed a Stage 4 pressure ulcer due to neglect and dehydration.
• They claimed doctors were rarely seen and difficult to locate.
• They stated catheters were not drained due to short-staffing, causing leakage and swelling.

Review

Regency Health Center and Rehabilitation shows up in experiences shared by visitors and families as a place of contradiction. On one hand, several people arrive with positive impressions: welcoming front desk staff, bright and neat entrances, and staff who are courteous and friendly during visits. A number of reviewers noted pleasant first impressions, praising the reception teams for their warmth and helpfulness, and describing the facility as clean and well-kept during their tours. Some visitors felt reassured by the atmosphere, describing the staff as polite, the rooms looking nice, and the overall environment as inviting enough to believe their loved ones would receive good care.

In multiple accounts, there were moments of strong, constructive engagement from specific staff members. Visitors spoke highly of certain caregivers and therapists: names such as Natalie, Deborah, Derek, Tara, and Sarah appear in praise for their compassion and skill. Progress meetings with staff like Kelly and Danielle were highlighted as productive, with one family noting that the program director was very patient. Several reviews describe moments when a patient's comfort and confidence seemed to improve because of attentive interactions with nurses, CNAs, and therapists, suggesting that when the team is engaged, the care can be respectful and supportive. A few families even expressed that, when everything is clicking, Regency can feel like a place that truly supports rehabilitation and recovery.

Yet these positive impressions sit alongside a substantial pile of serious concerns voiced by other reviewers. The most recurring themes involve staffing levels and workload: claims that almost 20?30 patients shared one side of the facility with only 2?3 CNAs, leading to delayed care and cleanliness issues. Some visitors described their loved ones as under-monitored, with reports of missed baths, inconsistent hygiene, and rooms that were not cleaned promptly. There are stark anecdotes about basic comfort failing to meet expectations, such as a patient who was left in soiled conditions for extended periods or who experienced improper attention to basic needs like personal care and dressing.

The health consequences described by families are particularly alarming. Several reviewers recounted serious medical setbacks including pneumonia acquired on-site, episodes of dangerously low blood pressure, and concerns that a resident's mobility or strength regressed rather than progressed during rehabilitation. One account described a patient who ended up soaking in urine after catheter drainage was neglected due to staffing shortages, with edema and fluid buildup described as a consequence. There are also fears about medical oversight: reports that doctors were hard to find or did not appear regularly, and that nurse-call buttons went unanswered for long stretches. In one vivid and condemning review, a family described a resident sitting in feces and urine and claimed that questions about care were met with indifference rather than timely intervention.

Food and sanitation issues are highlighted in several reviews as well. Some families found the meals to be unappealing or poorly prepared, noting poor temperature control and questionable food quality. The concern over cleanliness extended to routine items like utensils and the overall presentation of rooms, with one reviewer explicitly calling attention to dirty or poorly maintained environments. These accounts underscore a perception that the facility's daily operations - both in patient care and in basic housekeeping - were not consistently up to standard, particularly during periods of understaffing or high patient load.

Several reviewers drew stark contrasts between the experiences. While some families praised specific staff members and expressed gratitude for the care their loved ones received, others warned that the facility could be dangerous for patients who require close monitoring and consistent rehabilitation support. There are warnings to prospective families to conduct thorough checks, visit frequently, and consider external oversight or inspection if they suspect neglect or mismanagement. One reviewer urged others to report suspected neglect to the Department of Health and the Department of Social Services, illustrating the intensity of concern some families feel when their loved ones may be at risk.

Overall, the mix of reviews paints a facility where care quality appears to hinge heavily on staffing realities and individual caregiver engagement. When the team is responsive, compassionate, and well-coordinated, visitors describe meaningful, positive moments that suggest Regency can support rehabilitation well. However, when staffing is stretched too thin or when communication breaks down, the same environment can transform into a setting where concerns about safety, hygiene, consistent medical oversight, and timely assistance become very real. For families considering Regency, these reviews underscore the importance of asking direct questions about staffing ratios, caregiver consistency, doctor availability, infection control practices, and how the facility handles patient dignity and comfort in everyday care. It also reinforces the value of staying engaged with a loved one's treatment plan, regularly checking room conditions, and seeking second opinions or regulatory guidance if red flags arise.

Pharmacies

• Rite Aid (0.2 miles)
• Rite Aid (0.9 miles)
• Kroger Pharmacy (1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (3.1 miles)
• Kroger Pharmacy (3.4 miles)

Physicians

• Dr McQuain (0.3 miles)
• TPMG (0.6 miles)
• Patriot Primary Care (1.1 miles)
• Associates of York (2.7 miles)
• Curtis W R Scott Jr MD (3.1 miles)
• Daniel Lee Medical Group (3.2 miles)
• Patrick Henry Family Medicine (3.3 miles)

Hospitals

• Mih Bon Secours Gift S (3.1 miles)
• Mary Immaculate Hospital Nursing (3.1 miles)
• Mary Immaculate Hospital (5.2 miles)
• McDonald Army Health Center (6.2 miles)
• Riverside Regional Medical Center Employee Health (6.9 miles)
• Riverside Regional Medical Center (7 miles)

Transportation

• Newport News/Williamsburg International Airport (PHF) (3.2 miles)

Restaurants

• Chick-Fil-A (3.3 miles)
• Panda Express (3.4 miles)
• Second Street American Bistro (3.5 miles)
• Arby's (3.5 miles)
• Golden Corral (3.9 miles)
• Cheddar's Scratch Kitchen (4.1 miles)
• Cracker Barrel (4.1 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (3.4 miles)
• Panera Bread (3.7 miles)
• Starbucks (4.2 miles)
• Panera Bread (6.9 miles)

Parks

• Yorktown Battlefield (5.2 miles)
• Gloucester Point Beach Park (6.2 miles)

Places of Worship

• Warwick United Church of Christ (6.2 miles)

Theaters

• AMC Hampton Towne Centre 24 (7.3 miles)