Regency Health Care Ctr in Grafton, VA

Pros

• V is described as an amazing man who keeps the room clean, ensures everything works, and always wears a smile.
• The staff are friendly, polite, and welcoming to both residents and visitors.
• The care team is remarkable and treats every resident with respect.
• The facility is exceptionally clean, quiet, and inviting.
• The activities director Janet is amazing and provides creative, engaging activities for residents.
• Nursing staff are amazing and go the extra mile to provide compassionate care.
• Therapists and clinicians are professional, patient, and effective in helping residents regain strength.
• Families note that the staff are attentive, caring, and coordinated in care.
• The front desk and reception staff are warm and helpful, greeting visitors with kindness.
• The dietitian Montez ensures dietary needs and allergies are accommodated for residents.
• Regency is highly recommended by many families for quality care.

Cons

• The family's experience at Regency Health & Rehabilitation was horrendous.
• The patient was not bathed correctly and was wiped down, and placed in a chair facing a TV that was never on.
• The nurses were overworked, with 20-30 patients on one side and only 2-3 CNAs.
• The facility was unsanitary and nasty.
• A resident was left in feces and urine for an extended period.
• The food was foul and served at room temperature.
• Calls for help were ignored; residents pressed the nurse call button with no timely response.
• There were six Covid cases in the building with no notification to health authorities.
• Therapy was insufficient and progress was drastically reduced.

Review

Regency Health Care Center in Grafton is best suited for seniors who need skilled rehabilitation after a hospital stay and for families who can commit to steady oversight to help ensure consistent, attentive care. The center presents as a clean, welcoming environment with courteous front-desk staff and a rehab-focused program that can deliver meaningful gains when operations are running smoothly. Families should expect a facility that can mobilize strong PT/OT support, with therapists and nurses who connect well with residents and their loved ones, and an atmosphere that feels calm and organized during good days.

That said, consider alternatives if a loved one requires unwavering medical oversight and near-perfect staff-to-patient ratios. The most concerning reviews center on staffing strain, with reports of overworked nurses and CNAs, delayed response to call bells, and gaps in basic daily care such as bathing and continence management. Several families describe situations where focus and attention seemed inconsistent, raising questions about whether the level of supervision and timely intervention can be relied upon, especially for residents with complex medical needs or limited ability to advocate for themselves. When the priority is near-immediate access to medical staff and highly predictable daily routines, Regency may fall short relative to facilities with stronger documented nursing coverage.

The strongest positives consistently described point to the human side of care: genuinely caring frontline staff, accessible therapists, and a culture of hospitality that makes visits feel supported. Specific care team members and therapists are named by families as standout contributors who encourage progress, provide reassurance, and maintain a respectful, hopeful tone even when rehabilitation presents challenges. The facility’s cleanliness and odor-free environment, combined with a welcoming intake and ongoing communication from certain nurses, aides, and administrators, create a credible sense of security for families who can visit regularly. Activities and a visible emphasis on engagement also help residents maintain dignity and momentum in recovery, with praise directed at therapy staff for driving meaningful mobility improvements and overall well-being.

However, the flip side of the ledger cannot be ignored. A sizeable portion of reviews documents troubling failures: patients left in soiled conditions or without timely assistance, inconsistent physical therapy intensity that undermines progress, and concern about medical oversight or absence of regular physician rounds. There are explicit warnings about severe consequences, including pressure ulcers and dehydration, with some families reporting that essential care tasks were missed or delayed for hours. Reports of sanitary lapses, outdated meals, and even infestations in extreme cases further complicate the risk calculus. While many residents thrive, the risk profile here is not uniformly low; the facility’s overall rating remains buoyant only because a large number of families share positive, hopeful experiences, but a non-trivial share recounts experiences that could be life-altering for vulnerable elders.

This is a decision where the decision-maker must actively shape the care context. If Regency is chosen, a proactive family partnership becomes non-negotiable: secure a clear, written rehab plan with daily minutes and target milestones; insist on transparent communication from the director of nursing and the attending physician; and monitor call-bell response times closely. Regular, structured updates should be scheduled, with explicit escalation steps if care lapses appear. Demand visible daily rounds by a physician or advanced practitioner, and a documented plan for wound care, hydration, nutrition, and pressure-area prevention, especially for residents at higher risk. Touring the building at different hours, speaking with multiple staff members, and asking for specifics about staffing ratios on each shift will reveal how consistently the high floor of service can be sustained.

Bottom line: Regency Health Care Center can be a strong choice for rehab-focused care, offering feeling-good elements like a clean campus, attentive therapists, and a compassionate bedside presence that many families value deeply. When the facility is operating at or near its best, the combination of skilled therapy, engaged nursing care, and a supportive environment can deliver real recovery and peace of mind. Yet that strength is conditional; significant staffing and oversight gaps have appeared in a subset of experiences, sometimes with severe consequences. For families with a relatively mobile, recovery-oriented resident and a willingness to supervise care actively, Regency can be a productive path forward. For those with high medical complexity, fragile health, or a low tolerance for variability in daily care, exploring other options with stronger, more consistent staffing and physician engagement may be prudent. In any case, enter the choice with a plan: insist on structure, demand accountability, and schedule regular visits to ensure the care trajectory aligns with the loved one’s needs and goals.

Pharmacies

• Rite Aid (0.2 miles)
• Rite Aid (0.9 miles)
• Kroger Pharmacy (1 miles)
• Walgreens (1.1 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (3.1 miles)
• Kroger Pharmacy (3.4 miles)

Physicians

• Dr McQuain (0.3 miles)
• TPMG (0.6 miles)
• Patriot Primary Care (1.1 miles)
• Associates of York (2.7 miles)
• Curtis W R Scott Jr MD (3.1 miles)
• Daniel Lee Medical Group (3.2 miles)
• Patrick Henry Family Medicine (3.3 miles)

Hospitals

• Mih Bon Secours Gift S (3.1 miles)
• Mary Immaculate Hospital Nursing (3.1 miles)
• Mary Immaculate Hospital (5.2 miles)
• McDonald Army Health Center (6.2 miles)
• Riverside Regional Medical Center Employee Health (6.9 miles)
• Riverside Regional Medical Center (7 miles)

Transportation

• Newport News/Williamsburg International Airport (PHF) (3.2 miles)

Restaurants

• Chick-Fil-A (3.3 miles)
• Panda Express (3.4 miles)
• Second Street American Bistro (3.5 miles)
• Arby's (3.5 miles)
• Golden Corral (3.9 miles)
• Cheddar's Scratch Kitchen (4.1 miles)
• Cracker Barrel (4.1 miles)

Cafes

• Starbucks (3.4 miles)
• Starbucks (3.4 miles)
• Panera Bread (3.7 miles)
• Starbucks (4.2 miles)
• Panera Bread (6.9 miles)

Parks

• Yorktown Battlefield (5.2 miles)
• Gloucester Point Beach Park (6.2 miles)

Places of Worship

• Warwick United Church of Christ (6.2 miles)

Theaters

• AMC Hampton Towne Centre 24 (7.3 miles)