Regency Health And Rehabilitation Center
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112 North Constitution Drive, Grafton, VA 23692
For more information about senior living options: (844) 490-3973
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The reception was very nice and the nurses were polite. The receptionist was friendly and very helpful during the first visit. The progress meeting left attendees happy with the results, and Kelly and Danielle were very helpful with questions and concerns. Patty was having the best day she had seen during her three weeks there. A friendly front desk attendant was helpful and explained exactly what to do and where to go. The nurses and CNAs were nice and greeted visitors with smiles. Visitors were welcomed by the receptionist and greeted kindly by the attendant. Visitors reported good visits and described the staff as helpful, with Natalie praised as very capable. A relative's uncle has been well cared for over several years. The staff was friendly to visitors and the rooms were clean. The care team was described as remarkable, with nurses and staff showing respect to everyone. The program director is very patient. The staff were kind and caring, providing excellent care around the clock.
The reviewers describe Regency as understaffed, with 20?30 patients per side and only 2?3 CNAs, leading to neglectful care. Nurses are described as not bathing residents properly, instead wiping them down. A resident reportedly contracted pneumonia twice during the stay. A family member states clothes were misplaced and the patient endured extremely low blood pressure. A resident was left sitting in urine and feces for hours, indicating neglect. A resident in a shower room was left unattended with others ignoring calls for help. There was only one cordless phone for all residents, deemed unsanitary and insufficient. A nightshift CNA allegedly hung up on a family member. The food is described as foul and served at room temperature. A resident developed a Stage 4 pressure ulcer due to neglect. Catheters were not drained timely, causing leakage and swelling. Physical therapy was minimal, resulting in a loss of mobility. Rooms were dirty and trashed-up, with poor overall cleanliness. The overall experience is described as horrible, with many not recommending Regency.Regency Health Center and Rehabilitation attracts a range of strong opinions from families and visitors, with experiences that run from highly positive to alarmingly negative. On the one hand, several people describe a facility that looks pleasant, with friendly receptionists and courteous staff. A few visitors walk away impressed by the welcoming front desk, the cleanliness they see in rooms, and the general atmosphere. For some, the staff's kindness and the care they observe during visits provide comfort, and they express a willingness to return for rehabilitation if they or a loved one needed it. In these accounts, the initial impression is favorable: pleasant surroundings, a reception that makes visitors feel welcome, and nurses or aides who are polite and patient with residents.
Yet the other end of the spectrum tells a very different story. A number of reviews recount serious concerns about care quality and safety. One family described a dire experience for a father who had a severe stroke and was sent to Regency after a hospital stay at Riverside Regional Medical Center. Over a twenty-day period, this patient allegedly contracted pneumonia twice, had clothing misplaced, and suffered from dangerously low blood pressure. The family painted a picture of significant understaffing - nearly 20 to 30 patients per side of the facility with only 2?3 CNAs available - leading to inadequate bathing, focus, and monitoring. The reviewer described the patient being left in a chair facing a TV that was never on, and the roommate changes without timely coordination. The overall message: a facility that, in this case, failed to provide basic, attentive care when it mattered most.
The concerns extend to day-to-day operations and the consistency of medical oversight. Several reviewers note gaps in communication and in physician access. There are mentions of difficulty locating a doctor, with families uncertain whether the scheduled medical visits were actual doctor appointments or nurse-led checks. In some accounts, there are complaints about meals, room cleanliness, and personal hygiene routines - such as a room that needed cleaning and a patient who described being wiped down rather than bathed. These stories contribute to a perception that, for some residents, the standard of care does not meet expectations, even as other parts of the facility may appear well-run to different visitors.
There are also distinct testimonials about compassionate staff and successful rehabilitative efforts. Some families praise individual caregivers and therapists by name, describing nurses and aides who provide respectful, patient-centered care and who help keep a loved one feeling supported. Comments highlight specific staff members - nurses, CNAs, and therapists - who are seen as especially capable or caring, with a sense that the care team treats residents with dignity and communicates with families during visits. In these narratives, Regency is depicted as a place where dedicated staff do their best to foster progress and comfort, and where family members feel reassured by the visible commitment of some team members.
On the other hand, other reviews highlight troubling health and safety concerns. There are strong allegations about neglect and poor hygiene: a resident who was left sitting in incontinence for hours, a nurse allegedly ignoring calls for help, and a shower area that appeared to have been neglected. Several accounts describe residents being found in soiled conditions, with calls for assistance going unanswered for extended periods. Criticisms also extend to equipment and food service, including reports of unsanitary conditions, reused or poorly cleaned utensils, and food served at room temperature, raising questions about overall meal quality and safety. The recurring theme is a fear that under-resourced staffing and routine lapses can translate into risks for vulnerable residents.
Another recurring concern centers on specific medical issues that should be promptly managed in a rehabilitation setting. One family notes problems with catheter care - not being drained promptly, leading to leakage and fluid buildup that could affect kidney function. There are claims that physical therapy sessions are insufficient, resulting in a noticeable decline in mobility for a patient who had arrived to regain strength. Food quality, hydration, and the timely monitoring of bloodwork and other labs are also touched upon in multiple reviews, contributing to a broader worry that some residents are not receiving the level of medical oversight their conditions require.
Amid these contrasting experiences, several reviewers emphasize the importance of individual staff behavior and atmosphere. Some visitors describe a culture where the staff are consistently friendly, patient, and responsive, and where a positive rapport with residents helps lift spirits and bolster recovery. In contrast, others point to specific interactions - late responses to alarms, delays in care, or rude bedside manner - that leave families anxious about whether their loved ones are truly safe and well cared for. The spectrum of feedback thus seems to hinge on a combination of staffing levels, day-to-day management, and perhaps the particular teams assigned to each patient.
In sum, Regency Health Center and Rehabilitation appears to be a facility that elicits strong, diverse reactions. For some families, it remains a place of compassionate care, clean environments, and supportive staff that provides meaningful rehabilitation and peace of mind. For others, it is a setting where serious concerns about understaffing, neglect, hygiene, and medical oversight cast a long shadow over daily life and recovery. The accumulating testimony underscores a critical message: for those with loved ones there, careful, ongoing oversight and direct, attentive engagement with the facility are essential. Families considering Regency should prepare to investigate closely, ask pointed questions about staffing ratios, care plans, physician access, and hygiene standards, and verify that the specific unit and caregivers assigned to a loved one meet their expectations for safety and well-being.
60 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Newport News Williamsburg International (3 miles away) Norfolk International (23 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Regency Health and Rehabilitation Center, located in Grafton, VA, is a premier assisted living community offering a wide range of amenities and care services. With a focus on providing comfort, convenience, and support for its residents, this community truly strives to enhance their quality of life.
The community features various amenities to cater to the diverse needs and preferences of its residents. For those looking for personal grooming and pampering, there is an on-site beauty salon. Residents can also enjoy their favorite TV programs with cable or satellite TV options. Additionally, community-operated transportation is available for easy commuting for daily activities or appointments. The computer center allows residents to stay connected with loved ones or engage in online activities.
Dining experiences at Regency Health are exceptional. A spacious dining room offers restaurant-style dining where residents can savor delicious meals prepared by the skilled culinary team. Special dietary restrictions are diligently accommodated to ensure each resident receives nourishing meals that meet their specific needs.
Regency Health encourages an active lifestyle through its fitness room and wellness center. Residents can participate in fitness programs tailored to their abilities and interests. Planned day trips provide opportunities for exploration and adventure within the local area. Resident-run activities foster a sense of community engagement while scheduled daily activities keep residents mentally stimulated.
Care services provided at Regency Health prioritize the wellbeing of each resident. With 24-hour call system and supervision, residents have peace of mind knowing assistance is readily available when needed. Trained caregivers offer assistance with daily living activities such as bathing, dressing, and transfers. Medication management ensures that each resident receives their required medications promptly and accurately.
Being conveniently located near multiple healthcare facilities enhances accessibility to medical care resources for the residents. Cafes, pharmacies, physicians' offices, restaurants, and hospitals are all located nearby for added convenience.
In summary, Regency Health and Rehabilitation Center offers a comprehensive assisted living experience with top-notch amenities and compassionate care services. Residents can enjoy a comfortable, fulfilling, and vibrant lifestyle in this welcoming community.
Regency Health And Rehabilitation Center is located at 112 North Constitution Drive, Grafton, VA 23692 in York County, Virginia
Regency Health And Rehabilitation Center on seniors.fyi includes 7 photos including images showing interior, exercise equipment, treadmill, healthcare, wheelchair, reading, bingo, outdoors, and more.
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Interior
Outdoors
Exercise Equipment
Gym
Healthcare
Wheelchair
