Susan B Miller Nursing Homes

Pros

• The staff members are very kind and the building is always clean.
• The staff were wonderful, helpful, and polite.
• The residents looked like they were having fun; they were bowling in the dining room.
• The team at Woodstock Rehab provides exceptional care and compassion.
• The nurses are attentive, professional, and genuinely invested in the well-being of their patients.
• Staff treat residents like family.
• The staff are friendly and welcoming.
• The staff are compassionate, professional, and dedicated to providing the best care possible.
• The sister has worked there for seven years and loves it.
• The mother received exceptional care and met new friends.

Cons

• The reviewer suggests replacing the person who answered the 24-hour line.
• The caller describes the line as being answered by an annoyed, put-out voice.
• The staff promised to check on the mother but hung up, providing nothing.
• The caller experienced repeated disconnections when trying to reach the facility.
• The call went on for almost an hour without resolution.

Review

The place feels almost welcoming before you even step inside. On every visit the building exudes a sense of cleanliness and calm, and the staff members stand out for their warmth and courtesy. It's the kind of environment where you notice the little things - bright common areas, well-kept hallways, and a atmosphere that says people here care about the residents as individuals. Across multiple experiences, the impression is consistently positive: a place where kindness isn't just a word but a daily practice.

A central thread in the praise is the care and compassion shown by the team. Residents and their families recount a level of attentiveness that goes beyond the basics of daily care. Nurses are described as attentive, professional, and genuinely invested in the well-being of those they serve. The staff's dedication shines through in how they treat residents like family, a sentiment that many families say is rare to find in facilities. In places like Woodstock Rehab, this sense of familial care is not merely a nice observation but an everyday reality that makes a meaningful difference in the lives of residents.

The spirit of the facility is also reflected in its culture and daily life. It's described as a wonderful skilled nursing environment where the staff are friendly and welcoming, and the residents are treated with consistent compassion and professionalism. The overarching message is that every person who lives or visits there is met with respect, kindness, and a readiness to go the extra mile for comfort and safety. The culture is one of genuine connection, where care teams strive to provide the best possible experience for residents and their families alike.

Family connections play a notable role in the narratives about this place. One reviewer notes that their sister has worked there for seven years and clearly loves the work, which translates into energy and enthusiasm that residents can sense. That same commenter also visits to help with activities and reports that they and the residents have a ball during those sessions. It's a vivid picture of a community where staff turnover is not just about staffing numbers but about sustained relationships that foster joy and engagement for the people living there.

Personal stories from families add depth to the overall portrait. A mother who stayed there for two months is described as having received exceptional care and having met new friends during that time; the staff were friendly and easy to talk to. Another reviewer who visits regularly emphasizes the staff's genuine care for residents and notes how well the team members seem to get along with one another - an important, behind-the-scenes factor that often translates to smoother, more compassionate daily care. Collectively, these anecdotes paint a picture of a living environment where residents feel valued, included, and supported.

One reader, however, offers a candid counterpoint that reminds us that no place is perfect. This person describes a recent experience with the facility's 24-hour line, where the response was less than ideal. The reviewer recalls an answer that felt annoyed and put out, with the call being disconnected after repeated attempts to reach someone about a mother who hadn't been feeling well. The frustration spans nearly an hour of calls, with the line repeatedly disconnecting. The sentiment here is a clear call for attentiveness and improvement in the accessibility and tone of the front-line phone support.

Taken together, the overall impression is that this facility, including Woodstock Rehab, is a place where care is grounded in compassion, professionalism, and a family-like atmosphere. The environment is described as clean and inviting, and the staff's approach consistently emphasizes respect, active engagement, and a deep commitment to residents' well-being. The presence of social activities and opportunities for residents to connect - like the lively dining room scenes and communal events - contributes to a sense of life and community that many families find reassuring.

In the end, the positives stand out: staff who feel like family to the people they care for, an emphasis on both medical and emotional well-being, and a place where residents seem to thrive under attentive, personable care. Even with a single critical note about the accessibility of the facility's phone line, the overwhelming consensus paints a picture of a compassionate, well-run community that families are eager to trust with their loved ones. It's a setting where kindness, professionalism, and a welcoming spirit come together to create a supportive home away from home for residents and a reassuring presence for families.

Places of Worship

• Jesus Zone Ministries (0.1 miles)
• Woodstock Christian Church (0.1 miles)
• Emmanuel Episcopal Church (0.1 miles)
• Woodstock Presbyterian Church (0.2 miles)
• St John Bosco Roman Catholic Church (0.2 miles)
• United Church of Christ (0.2 miles)
• Saint Paul's UCC (0.2 miles)

Pharmacies

• Walton & Smoot Pharmacy (0.1 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Peoples Drug Store (5.4 miles)
• Walgreens (11.4 miles)
• Strasburg Pharmacy (12.3 miles)

Restaurants

• Woodstock Cafe & Shoppes (0.1 miles)
• Spring House Tavern (0.3 miles)
• The Sugar Shack Of Woodstock (0.6 miles)
• Candy's Diner (1 miles)
• Taco Bell (1.3 miles)
• Las Trancas (1.3 miles)
• McDonald's (1.4 miles)

Parks

• Main Street Park (0.1 miles)
• Shenandoah County Parks Department (0.7 miles)
• Shenandoah County Park (4.5 miles)
• Old Edinburg School (5 miles)
• Shenandoah River State Park (10.8 miles)

Transportation

• U-Haul Neighborhood Dealer (0.7 miles)
• Colonial Taxi Service (0.9 miles)
• U-Haul Neighborhood Dealer (2.6 miles)
• Northfork Southern Railroad (4.2 miles)
• Front Royal Warren County Airport (FRR) (14.1 miles)
• Luray Caverns Airport (14.9 miles)

Physicians

• Woodstock Internal Medicine (0.8 miles)
• Shenandoah Pediatrics (1.5 miles)
• Highlander Family Medicine (1.9 miles)
• Shenandoah Valley Family Medicine PC (10.8 miles)
• Mt Jackson Medical Center (11.6 miles)
• Shenandoah Valley Family Medicine (12.1 miles)
• Rmh Luray Health Center (15.2 miles)

Hospitals

• Winchester Eye Specialists (0.9 miles)
• Valley Home Care (0.9 miles)
• Valley Health Shenandoah Memorial Hospital Multispecialty Clinic (0.9 miles)
• Shenandoah Memorial Hospital (1.5 miles)

Cafes

• Starbucks (1.5 miles)
• Rope Course At Luray Caverns (15.2 miles)
• Broad Porch Coffee (15.2 miles)