Consulate Health Care Of Woodstock

Pros

• The facility is very clean, with immaculate and beautiful rooms that are brand new.
• Some staff members treated the patients like family, providing loving care.
• The dining room is bright, sunny, and open, creating a pleasant atmosphere for meals.
• Staff members are professional and willing to help patients with any problems they encounter.
• Many caregivers showed kindness and love in their interactions with residents, leading to positive experiences for some families.

Cons

• The administrator does not return calls and shows a lack of understanding on how to run the facility.
• There was no communication regarding the care plan or updates on the patient's condition.
• The food provided was inadequate, leading to significant weight loss.
• Staff were unresponsive to patient needs, often taking over an hour to check on residents after call bells were engaged.
• Medications were not administered as scheduled, causing severe distress and health issues for patients.
• Patients experienced prolonged discomfort and pain due to insufficient medical attention.
• The facility is significantly understaffed, affecting the quality of care provided.
• Family members had difficulty retrieving personal items and receiving clear instructions for medical supplies upon discharge.
• Concerns raised with administration went unanswered, leaving families feeling ignored and helpless regarding their loved ones' care.
• Staff appeared untrained to handle various medical situations properly, including basic patient care needs.

Review

The reviews presented highlight a stark contrast between positive and negative experiences encountered in a healthcare facility, particularly in the context of patient care, communication, and staffing. Many family members expressed grave concerns over the quality of care for their loved ones, citing significant gaps in communication from the administrative staff. In numerous accounts, families reported that they struggled to receive updates on their relatives' conditions or care plans. One reviewer noted the complete absence of contact regarding their father's health status during his two-week stay at the facility, which added to an already distressing situation. The lack of knowledgeable leadership and responsiveness from administration further compounded these issues, creating a sense of abandonment among patients and their families.

The frustration did not end with communication alone; caregivers frequently overlooked essential medication management. Patients who arrived requiring specific medications often experienced delays or outright failures in receiving them on time. For instance, one review detailed a situation where an elderly man did not receive any medication throughout one night and had to endure pain without help as nurses neglected his requests for assistance. This particular incident highlights how insufficient staffing might be contributing to lapses in providing timely medical attention. It appears that numerous patients were left vulnerable as they navigated unmet medical needs due to inadequate staff presence.

Moreover, instances where immediate responses were required became painfully prolonged delays for residents needing urgent assistance. Call bells often went unanswered for upwards of an hour or longer—an alarming indicator of understaffing which jeopardizes the security people feel when placed under clinical supervision. One heartbreaking account recounted how a mother remained unattended while facing incapacitating conditions related to her incontinence; she lay unassisted for over an hour before help arrived. These testimonials strongly suggest that despite occasional claims of dedicated care from individual staff members, systemic issues severely undermine patients' daily experiences.

Several reviewers also reported negative outcomes stemming from poor supervision during discharge processes—a critical transition period that should ideally be smooth and informative. Families described chaotic discharges where crucial instructions related to medical supplies were either provided scantily or not at all, leading to confusion once home care commenced. Notably troubling was an incident where a nurse carelessly ran over tubes connected to a patient while transferring him back into his wheelchair—a situation rife with risk that speaks volumes about inadequate training protocols among staff.

In addition to these distressing observations concerning medical incompetence and poor communication practices within the facility appeared glimpses of what could be considered redeeming qualities amongst certain employees dedicated enough to deliver personalized attention even amidst systemic chaos. Some reviewers commended specific therapists who created warm environments conducive for recovery—characterizing them as quite literally treating their loved ones "like family." Such testimonies indicate that there exist compassionate individuals committed to providing better service even if overshadowed by overwhelming institutional challenges.

Amidst this narrative emerges a clear message: while some aspects of the facility's cleanliness and general appearance received praise—including immaculate rooms and pleasant dining environments—the core experience for many residents remained mired in unacceptable inadequacies tied largely to staffing shortages and rampant miscommunication between all levels within the institution’s hierarchy. Thus far removed from consistent caregiving standards expected in health facilities today lies an urgent need for thorough evaluation aimed at reform toward ensuring every resident receives dignified therapeutic interventions necessary during vulnerable times in life as outlined poignantly through these collective personal stories shared by anxious family members seeking support on behalf of those entrusted into such capable hands yet sorely disappointed by outcomes encountered therein instead.

Hospitals

• Valley Health Shenandoah Memorial Hospital Multispecialty Clinic (0.1 miles)
• Valley Home Care (0.1 miles)
• Winchester Eye Specialists (0.1 miles)
• Shenandoah Memorial Hospital (0.5 miles)

Physicians

• Woodstock Internal Medicine (0.1 miles)
• Shenandoah Pediatrics (0.5 miles)
• Highlander Family Medicine (1.2 miles)
• Mt Jackson Medical Center (10.7 miles)
• Shenandoah Valley Family Medicine PC (11.8 miles)
• Shenandoah Valley Family Medicine (13.1 miles)
• Rmh Luray Health Center (14.4 miles)

Transportation

• Colonial Taxi Service (0.2 miles)
• U-Haul Neighborhood Dealer (1.6 miles)
• U-Haul Neighborhood Dealer (3.6 miles)
• Northfork Southern Railroad (4.2 miles)
• Luray Caverns Airport (14.1 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (0.5 miles)
• Walton & Smoot Pharmacy (0.9 miles)
• Peoples Drug Store (4.4 miles)
• Walgreens (12.3 miles)
• Strasburg Pharmacy (13.2 miles)
• Walmart Pharmacy (14.4 miles)

Restaurants

• Las Trancas (0.3 miles)
• The Sugar Shack Of Woodstock (0.4 miles)
• Taco Bell (0.5 miles)
• McDonald's (0.6 miles)
• Spring House Tavern (0.7 miles)
• Cracker Barrel (0.9 miles)
• Woodstock Cafe & Shoppes (0.9 miles)

Places of Worship

• Church of Jesus Christ of Latter Day Saints (0.3 miles)
• Southern Baptist Convention (0.6 miles)
• Saint Paul's UCC (0.8 miles)
• United Church of Christ (0.8 miles)
• Woodstock Christian Church (0.9 miles)
• Emmanuel Episcopal Church (0.9 miles)
• Woodstock Presbyterian Church (0.9 miles)

Cafes

• Starbucks (0.9 miles)
• Rope Course At Luray Caverns (14.3 miles)
• Broad Porch Coffee (14.4 miles)

Parks

• Main Street Park (1.1 miles)
• Shenandoah County Parks Department (1.7 miles)
• Old Edinburg School (4.1 miles)
• Shenandoah County Park (5.5 miles)
• Shenandoah River State Park (11.1 miles)
• Belle Brown Northcott Memorial (14.5 miles)