Westport Rehabilitation and Nursing Center

Pros

• Some staff members at the facility genuinely care about the well-being of the residents, demonstrating compassion and support when needed.
• The physical therapy and occupational therapy gym at the facility is well-equipped, providing a positive environment for rehabilitation.
• A few individuals working in the facility exhibit a strong work ethic and dedication to patient care despite challenging circumstances.
• Some family members appreciated the efforts made by certain staff members to communicate updates about their loved ones during difficult times.
• The facility has potential for improvement if better staffing and management practices are implemented in the future.

Cons

• The staff at Westport Health Center are slow to respond and often ignore patients' needs.
• The facility is understaffed, leading to a lack of proper care for residents.
• The food provided to patients is not appetizing or suitable.
• Communication between staff members and with families is severely lacking and chaotic.
• Residents frequently call out for help but receive inadequate assistance from the staff.
• Patients have experienced falls due to neglect in monitoring their safety, resulting in serious injuries.
• The overall environment of the facility has an unpleasant odor and feels unclean.
• Pain management protocols are poorly implemented, causing significant discomfort for patients.
• Families feel helpless when trying to obtain updates on their loved ones’ conditions due to inaccessible communication channels.
• Many experiences described by family members indicate a severe decline in care quality during critical health situations.

Review

The reviews of Westport Health Center paint a disheartening picture of an institution that, unfortunately, falls woefully short of providing adequate care for its residents. Many families have shared harrowing experiences regarding the treatment of their loved ones, emphasizing significant issues related to staffing shortages, inadequate communication, and overall lack of compassion from the caregivers. Critics have been motivated to caution others against placing their loved ones in this facility in light of the distressing accounts they witnessed firsthand.

Several reviewers reported alarming delays in responding to calls for assistance. Instances were highlighted where patients would ring their call bells and receive no response for extended periods—one review mentioned waiting up to four hours without knowing who was assigned to provide care. This neglect not only constitutes a lack of service but reflects an overarching environment where vulnerable individuals are left unattended. Families expressed deep concern about the quality of care being administered within these walls, often witnessing staff members walking past rooms without checking on residents—a disturbing indication that basic custodial duties were being overlooked.

Moreover, the circumstances surrounding falls and injuries sustained by patients were particularly troubling. One reviewer recounted a situation where their loved one—a non-ambulatory patient—suffered multiple falls due to inadequate safety measures, despite being flagged as a fall risk upon admission. Several days following one incident, the patient was ultimately transported back to the hospital in grave condition after sustaining serious injuries that left family members traumatized and haunted by what had occurred during their stay at Westport Health Center. Such incidents raise grave questions about staff training and adherence to safety protocols designed to protect those deemed most vulnerable.

The quality of food served at the facility has also come under fire from reviewers who described it as unappetizing at best. While there may be a dining facility available, many patients found themselves confined to their beds with no access or ability to enjoy meals provided within their rooms. This lackluster approach not only impacts nourishment but also affects residents’ overall morale during recovery or rehabilitation processes when good nutrition is critical.

Families further voiced frustrations with communication—or rather, the overwhelming absence of it—with both staff members and management proving difficult to engage with regarding updates on patient conditions. During critical moments such as holiday periods where phone lines may be flooded with inquiries from concerned families, it became almost impossible for them to obtain timely information about how their loved ones were faring inside Westport Health Center’s walls. In some cases, approval from supervisors was required just to speak with floor nurses—adding yet another frustrating layer onto already challenging situations.

Overall sentiments reflected through these reviews suggest that while some staff members may possess individualized empathy towards residents under extreme duress—the shortcomings depicted throughout suggest systemic failures requiring urgent attention. The chronic understaffing evident across various departments has been cited as a relentless issue compromising not only employee well-being but ultimately jeopardizing patient care too.

In conclusion, prospective visitors or individuals contemplating placing themselves or family members into Westport Health Center must tread carefully based on these candid accounts provided by past occupants' families. The cumulative themes emerging from these narratives serve as both warning signs and poignant reminders regarding the imperative need for improved management practices alongside compassionate caregiving at facilities meant for elderly or sick individuals seeking proper support during fragile times in life’s journey.

Physicians

• Martirosian, Edward D, Md - Henrico Cardiology Assoc (0.3 miles)
• Commonwealth Primary Care (0.4 miles)
• Sarah Cannon Cancer Institute At Henrico Doctors' Hospital (0.5 miles)
• Melhorn, Melhorn & Quarles (0.9 miles)
• Pulmonary Associates of Richmond (1.1 miles)
• Patterson Office Villiage (1.2 miles)
• Patient First - Parham (1.7 miles)

Restaurants

• Burger King (0.9 miles)
• Roots Natural Kitchen (1.1 miles)
• Mekong Restaurant (1.7 miles)
• The Answer Brewpub (1.7 miles)
• Chick-Fil-A (1.7 miles)
• McDonald's (1.7 miles)
• Teppanyaki Grill & Buffet (2.1 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Walgreens (1.7 miles)
• Walgreens (1.9 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)

Cafes

• Starbucks (1.8 miles)
• Panera Bread (2.3 miles)
• Panera Bread (2.5 miles)
• Starbucks (4.1 miles)
• Blanchard’s Café (4.3 miles)
• Stir Crazy (4.3 miles)
• Starbucks (4.6 miles)

Hospitals

• St Marys South Building (1.9 miles)
• VCU Medical Center Emergency Department (5.8 miles)

Transportation

• Amtrak (2.2 miles)

Places of Worship

• Staples Mill Road Baptist Church (3.4 miles)
• Second Baptist Church (4.1 miles)
• Richmond Virginia Temple (4.6 miles)
• Christadelphian Chapel (4.7 miles)
• Remnant Church (4.7 miles)
• Tikvat Israel Congregation (4.8 miles)

Theaters

• Bow Tie Movieland at Boulevard Square (4.5 miles)
• Regal Short Pump & IMAX (5.5 miles)

Parks

• Byrd Park (4.6 miles)
• Dogwood Dell (5.3 miles)
• Barker Field Dog Park (5.4 miles)
• Lombardy Park Playground (5.6 miles)