BrightStar Care of Richmond

Pros

• BrightStar provides professional CNAs who are caring and dedicated to keeping family members comfortable at home.
• The caregivers from Brightstar were accommodating, professional, and provided excellent care for their father.
• The office staff at BrightStar is on top of things and calls to check if there are any changes or suspensions in care.
• Bright Star was dependable, flexible, and provided punctual and caring service.
• The nurses aides from BrightStar were professional, punctual, and provided excellent services.
• BrightStar was nice to work with, the nurses aides were caring and provided great service.

Cons

• The communication from BrightStar is terrible and they never call back.
• Management is always in "meetings" and unavailable to speak to.
• No one shows up without warning.
• The presentation of services from BrightStar was misleading and underdelivered.
• The nursing staff sent by BrightStar were clueless and incompetent.
• Caregivers are often late and the schedule is not properly covered.
• There are constant changes in caregivers, leading to a lack of continuity of care.
• One caregiver left my father alone for 7.5 hours during an overnight shift.
• BrightStar has poor customer service and inappropriate business practices.
• The level of service provided by BrightStar was disappointing, particularly for dementia patients.

Review

BrightStar Home Care has received mixed reviews from customers, with some praising the company for their caring and professional staff, while others express frustration with poor communication and unreliable service. It is important to note that experiences may vary depending on individual circumstances and the specific caregivers assigned.

One customer commends BrightStar for providing excellent health care services to their elderly parents. They mention that the CNAs are dedicated and willing to go above and beyond to ensure comfort and well-being. The reviewer appreciates the range of services provided, including meal preparation, light cleaning, and medication pick-up. They express comfort in knowing that their parents are in good hands with BrightStar.

Another customer shares a positive experience with BrightStar's in-home care for their father. They highlight the company's flexibility and professionalism in accommodating schedule changes. The caregiver team is described as caring and attentive in ensuring the father's comfort and overall care.

However, not all reviews are positive. One reviewer strongly advises against using BrightStar, stating that the company failed to provide knowledgeable, friendly, and helpful staff as promised. They recount a disappointing encounter where a caregiver was sent who displayed unprofessional behavior and seemed ill-prepared to handle specific care needs. The reviewer expresses frustration with the lack of reliable staffing solutions offered by BrightStar.

Continuity of care is raised as another concern by a different customer. They note frequent changes in caregivers without prior notification from BrightStar, leading to scheduling issues. The customer also recounts an alarming incident where a caregiver left their father alone during an overnight shift. They had to contact BrightStar to address this serious breach.

Some customers mention issues related specifically to dementia care. One reviewer expresses disappointment with the level of service provided by aides who only attended to tasks explicitly requested by their mother with dementia. As a result, important tasks such as bathing or medication reminders were missed due to memory loss. Lack of communication between the company and its caregivers regarding specific instructions is also mentioned.

In addition to service-related concerns, financial issues are raised in a negative review. The reviewer claims that BrightStar debited money from their elderly mother's bank account without authorization and without providing requested daily logs for previous services. They express frustration with the company's changing bookkeepers and lack of responsiveness.

Overall, these reviews highlight both positive and negative experiences with BrightStar Home Care. While some customers commend the caring and professional nature of the caregivers, others express dissatisfaction with poor communication, unreliable scheduling, and issues related to specific care needs or financial matters. It is important for potential customers to carefully evaluate their individual needs and preferences when considering BrightStar as a care provider.

Physicians

• Commonwealth Primary Care (0.2 miles)
• Martirosian, Edward D, Md - Henrico Cardiology Assoc (0.6 miles)
• Sarah Cannon Cancer Institute At Henrico Doctors' Hospital (0.7 miles)
• Pulmonary Associates of Richmond (0.9 miles)
• Melhorn, Melhorn & Quarles (1.1 miles)
• Patterson Office Villiage (1.2 miles)
• Virginia Physicians (1.7 miles)

Restaurants

• Burger King (0.7 miles)
• Roots Natural Kitchen (0.9 miles)
• Mekong Restaurant (1.5 miles)
• The Answer Brewpub (1.5 miles)
• Chick-Fil-A (1.9 miles)
• McDonald's (2 miles)
• Teppanyaki Grill & Buffet (2.2 miles)

Pharmacies

• CVS Pharmacy (1.1 miles)
• Walgreens (1.1 miles)
• Walgreens (1.8 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.3 miles)

Hospitals

• St Marys South Building (1.8 miles)
• VCU Medical Center Emergency Department (5.6 miles)

Transportation

• Amtrak (1.9 miles)

Cafes

• Starbucks (2.1 miles)
• Panera Bread (2.1 miles)
• Panera Bread (2.4 miles)
• Stir Crazy (4.1 miles)
• Blanchard’s Café (4.1 miles)
• Starbucks (4.2 miles)
• Starbucks (4.4 miles)

Places of Worship

• Staples Mill Road Baptist Church (3.4 miles)
• Second Baptist Church (4.3 miles)
• Richmond Virginia Temple (4.6 miles)
• Christadelphian Chapel (4.6 miles)
• Remnant Church (4.6 miles)
• Tikvat Israel Congregation (4.7 miles)

Theaters

• Bow Tie Movieland at Boulevard Square (4.3 miles)
• Regal Short Pump & IMAX (5.7 miles)

Parks

• Byrd Park (4.5 miles)
• Dogwood Dell (5.2 miles)
• Barker Field Dog Park (5.3 miles)
• Lombardy Park Playground (5.5 miles)
• Battery Park (5.7 miles)