Beaufont Health Care Ctr in Richmond, VA

Pros

• The therapists and CNAs are wonderful.
• The nurse Shelia is pleasant to work with.
• Friday is one of a kind.
• Autumn and Natalie take care of billing concerns.
• Robin is a hard worker and a big help with discharge.
• Sherie is kind and always checking on patients.
• The staff is wonderful and goes above and beyond.
• Andy accommodates vegetarians with personalized meals and goes out of his way.
• The kitchen staff provides extra coffee and friendly service.
• The facility is very clean.
• Morgan is expected to do great as Activity Director.
• Jessica, Sherrod, and Aliesha are polite, kind, and considerate.

Cons

• They describe the facility as the worst, with patients left in their rooms for hours and dirty diapers or linens left unattended.
• They claim the staff are lazy and unresponsive, delaying care and not providing timely PT or medications.
• They allege administration is uncaring and focused on billing, even suggesting licenses should be revoked.
• They report neglectful conditions, including urine smells, unattended pain, and patients not being monitored adequately.
• They criticize the nurses and aides for being hard to reach, rude, or unhelpful, with family calls often ignored or unanswered.
• They note poor communication, with care plans discussed far from families and no return calls when questions are raised.
• They argue that some of the favorable reviews are fake and posted by staff to mislead potential patients.
• They warn others to run away as fast as possible, claiming the facility is unsafe and unsuitable for loved ones.
• They point to chronic short-staffing, resulting in delayed rehabilitation and insufficient attention to residents.
• They mention issues with basic comfort and safety, such as broken or unavailable TVs, lack of clean rooms, and inadequate meal coordination.

Review

Beaufont Health Care Center in Richmond is best suited for seniors who need strong rehabilitation services and value hands-on, personable nursing care. The community earns its strongest praise from families seeking tangible progress in mobility and daily function, delivered by a rehab-forward team that includes dedicated PT and OT staff, attentive nurses, and a proactive admissions and social services group. This is not a place for those who demand flawless consistency in every shift or who require a perfectly streamlined administrative process every day; those seeking near-perfect communication and uninterrupted, uniform staffing across all hours may want to consider alternatives.

The most compelling reason Beaufont works for many families is the rehab engine. Residents repeatedly credit the therapists, and the rehab team in particular is lauded for making real gains - patients who arrive deconditioned often leave with improved strength and walking ability. The leadership in rehab, with names like Mike in PT and the OT specialists, is described as thoughtful, goal-driven, and highly engaged. Admissions and social services also receive frequent commendations for guiding families through transitions, coordinating discharge planning, and arranging practical supports. A clean, welcoming environment and a responsive dining team that adapts to dietary preferences add to the sense that Beaufont can drive meaningful recovery when rehab is the priority.

Yet the same set of experiences reveals meaningful tensions that families must weigh. Several reviews flag staffing pressures and inconsistent responsiveness, including prolonged wait times for assistance, missed meals, and delays in medication distribution. Specific concerns about call lights not being answered promptly, and occasional lapses in vital signs or routine checks, temper the otherwise positive rehab story. Administration-heavy communication can be uneven - some families report prompt, attentive engagement from leaders like the director and the DON, while others describe difficulty reaching key staff and competing demands that slow timely information sharing. These gaps do not erase the rehab strengths, but they do limit the facility's ability to deliver a uniformly smooth experience.

That mix of strengths and gaps is most visible in the day-to-day care narrative. On the positive side, many residents and families highlight compassionate, professional nursing teams who stay engaged, clinicians who explain plans, and a facility culture that keeps residents' dignity front and center. Several stories celebrate specific caregivers by name for their empathy, reliability, and extra effort during discharge planning or daily routines. On the other hand, other accounts point to safety and quality-of-care concerns that appear to hinge on staffing levels - examples range from perceived under-staffing on certain wings to reports of delays in personal care, housekeeping, and routine checks. The divergence in experiences is real enough that prospective families should plan to observe shifts and ask pointed questions about current staffing levels and response times.

Environment and atmosphere consistently tilt positive, with Beaufont described as clean, well-kept, and pleasantly arranged for visitation. Families often mention a welcoming front desk, a bright common area, and a generally respectful, cheerful mood among many staff members. Some reviews note room updates could be more modern, with occasional equipment hiccups like TV access or minor odor concerns; these are not universal, but they underscore that even in an otherwise solid setting, comfort and convenience can vary by room and wing. Importantly, safety and activity engagement come through in multiple accounts, with active programs and a history of compassionate interactions that help residents feel seen and supported during a stressful transition.

For families evaluating Beaufont, the wise course is clear: this setting excels for rehab-focused needs and for those who value a personally attentive staff who treat progress as the measure of quality. If consistency in administrative communications, impeccable staffing ratios across all shifts, and uniformly flawless day-to-day operations are non-negotiables, alternatives should be explored. Prospective residents should schedule unannounced visits, ask for current nurse-to-patient ratios, and request a concrete rehab schedule tied to insurance coverage. Clarify meal accommodations, disinfecting and laundry routines, and who to contact for urgent concerns. Dementia or memory-care needs warrant close scrutiny of the memory-support capabilities on the chosen wing, and every family should verify discharge planning with current therapists to ensure a realistic path home or to a long-term arrangement. Beaufont remains a solid, practical option when rehab is the priority and families are prepared to stay closely involved to navigate occasional operational hiccups.

This area of Richmond, Virginia offers a variety of healthcare options with physicians specializing in orthopedics, pain management, primary care, and more within a few miles radius. There are several pharmacies nearby for convenient medication access. In terms of dining, there is a selection of casual eateries and cafes serving various cuisines. The neighborhood also boasts several parks for outdoor recreation and relaxation. For medical emergencies or specialized care, there are hospitals within a short drive. Places of worship and theaters provide opportunities for cultural enrichment. Public transportation options are available for easy access to downtown locations if needed. Overall, this area offers a mix of healthcare services, dining options, recreational spaces, and amenities that cater to seniors looking for a well-rounded community in which to live.

Physicians

• OrthoVirginia - Chippenham (0.7 miles)
• Bhatti Jawad Dr Virginia Pain Network And Clinics Richmond (0.7 miles)
• Midlothian Medical Care (2 miles)
• NorthStar Community (2.7 miles)
• Primary Health Group (3.1 miles)
• Richmond Ear Nose & Throat Specialists (3.8 miles)
• Arthritis Specialists (3.8 miles)

Pharmacies

• Walgreens (1.2 miles)
• CVS Pharmacy (1.3 miles)
• Walgreens (2.3 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.7 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (4.1 miles)

Restaurants

• Cook Out (1.4 miles)
• McDonald's (3 miles)
• Apollo's Flame Baked Pizza and Grill (3.3 miles)
• Sonic Drive-In (4.2 miles)
• Sticky Rice (4.4 miles)
• Little Mexico (4.6 miles)
• Joe's Inn (4.6 miles)

Cafes

• Perk (2.8 miles)
• Lamplighter (4.2 miles)
• Starbucks (4.6 miles)
• Starbucks (5 miles)
• Blanchard’s Café (5 miles)
• Quench (5.2 miles)
• Starbucks (5.5 miles)

Parks

• Forest Hill Park (3 miles)
• Barker Field Dog Park (3.3 miles)
• Dogwood Dell (3.4 miles)
• Huguenot Park (4 miles)
• Reidelbach Park (4.1 miles)
• Byrd Park (4.8 miles)
• Rockwood Park (4.8 miles)

Hospitals

• Hunter Holmes McGuire VA Medical Center (3.2 miles)
• CJW Medical Center (3.8 miles)
• VCU Medical Center Emergency Department (5.2 miles)
• Vcu Health System Authority (5.4 miles)
• St Marys South Building (5.4 miles)
• Hospital Hospitality House (5.6 miles)
• Children's Hospital of Richmond at VCU (5.7 miles)

Places of Worship

• St Edward's Church (4.1 miles)
• Christadelphian Chapel (4.2 miles)
• Tikvat Israel Congregation (4.4 miles)
• Remnant Church (4.6 miles)
• Central Baptist Church (4.6 miles)

Theaters

• Bow Tie Movieland at Boulevard Square (5.3 miles)

Transportation

• GRTC Pulse - Convention Center (5.4 miles)
• Main Street Station (5.7 miles)