Portside Health & Rehab Center
Save4201 Greenwood Drive, Portsmouth, VA 23701
For more information about senior living options: (844) 490-3973
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The staff provided excellent care with professionalism and dedication, giving families peace of mind. Portside's therapy department is top-notch, with knowledgeable and compassionate clinicians who help patients meet realistic therapy goals. The staff build personal relationships with residents, often sharing laughter and warmth. The facility is clean, well-maintained, neat, and welcoming, instilling confidence in the quality of care. The atmosphere feels comfortable and caring, providing reassurance about the care being given. The courtyard renovation created a fun, engaging environment for residents and team members. Admissions and administrative teams are friendly, professional, and supportive, making visits and transitions smooth. Staff members such as Sarita Mullen are repeatedly praised for their helpfulness, compassion, and leadership. Portside is regarded by families as among the best in the area, with responsive administration and care teams. Portside treats residents and their families like family, fostering a warm, homelike atmosphere.
One reviewer stated that Portside is not great for rehabilitation, noting that a loved one was in agony and did not receive pain medication. The front desk staff were described as rude and disrespectful, yelling at a caller and being aggressive toward them. A reviewer claimed Portside is "in it for the money," with no real care to help patients regain mobility, and described the facility as dirty with old, sticky furniture. Another reviewer described the admissions staff's behavior as shameful and questioned whether Portside should hire people like that to represent the company. A reviewer called the facility "sad and disgusting" that it remains opened. A patient alleged that during a 14-day stay they received only 2 days of therapy, implying neglect and a focus on money over care. A nurse was reportedly seen swearing at a patient when they asked for water.Portside Health & Rehabilitation in Portsmouth emerges in these testimonies as a place where care, warmth, and a sense of family often stand at the forefront. Across many visits and long-term stays, families describe a facility that feels clean, welcoming, and well maintained, with a calm, homelike atmosphere that helps loved ones settle in and feel secure. Visitors repeatedly note that the environment is neat and organized, and that a fresh, inviting courtyard renovation has added a pleasant space for residents to enjoy with staff and family.
A core thread in the stories is the quality and dedication of the caregiving teams. The therapists and nursing staff are regularly praised for their knowledge, compassion, and readiness to go the extra mile. The rehab department in particular is highlighted as top-notch, with therapists who are patient, skilled, and committed to meaningful progress. In one account, the rehab director and his team are described as going above and beyond to set realistic therapy goals while also using creative strategies to keep a patient mentally engaged in therapy. Families emphasize that these efforts are not only about physical improvement but also about maintaining dignity, motivation, and hope during a challenging recovery.
Staff members who interact with families directly also receive high marks. The admissions process and ongoing communication are repeatedly cited as strengths, with leaders such as the admissions director earning praise for professionalism and helpful guidance. Several accounts point to Sarita Woodhouse-Mullen (also spelled Sarita Mullen or Woodhouse-Mullen) as a standout liaison and advocate who welcomed families, provided practical support with transitions and Medicaid processes, and offered compassionate follow-up responses to questions and concerns. The nursing staff, including unit-specific teams like those on Unit 2 and the MDS nurses, are described as talented and steady under pressure, contributing to a sense that Portside is well-staffed and capable.
Beyond clinical care, reviewers acknowledge Portside's commitment to community and relationship-building. People speak of residents forming genuine connections with staff, sometimes sharing laughs and jokes that contribute to a warm, family-like culture. The sense that staff treat residents with care and respect - almost as if they were part of a second family - comes through strongly. There are mentions of individualized attention, such as helping with Medicaid navigation, encouraging participation in activities, and ensuring families feel included in the care process. The facility's leadership and management are frequently described as responsive and supportive, further reinforcing the impression of a well-run operation.
Several reviewers also celebrate Portside's ongoing improvements and community engagement. Notable examples include a renovated courtyard that has become a social and recreational hub for residents and staff, and stories of generous acts, such as donating hundreds of gifts to residents, which illustrate a spirit of care beyond the daily clinical routine. Visitors taking tours note a consistently welcoming environment and a level of transparency that helps families feel confident about the care their loved ones will receive. Overall, these elements contribute to a perception of Portside as a place that values quality care and the well-being of its residents.
However, not every experience aligns with the overwhelmingly positive impression. A number of reviews document troubling moments that deserve attention. One family describes a patient who experienced pain without timely medication, an experience that left them feeling fearful about the adequacy of pain management. A separate comment highlights a rude, aggressive, and disrespectful phone experience at the front desk, raising concerns about reception and communication practices. Another account paints a stark contrast: a patient discharged from Portside after rehab describes the environment as dirty and outdated, with limited therapy, a lack of structured activity, and a nurse who reportedly spoke harshly to a patient in need of water. The most severe language in that account questions the facility's motives, calling the experience a "complete scam" and alleging widespread neglect.
Taken together, these divergent voices form a nuanced portrait of Portside Health & Rehabilitation. For many families, the facility represents a trustworthy, caring environment where professional staff - therapists, nurses, administrators - work with families to achieve meaningful recovery and to maintain a sense of dignity and connection during a difficult time. For others, specific episodes raise red flags about pain management, bedside attentiveness, front-desk civility, and the consistency of daily routines. This variety of experiences underscores the importance of due diligence: prospective families are encouraged to visit, meet with the admissions team, observe the activity and cleanliness firsthand, and speak with residents and families to gauge alignment with their own expectations and needs.
In the end, Portside Health & Rehabilitation appears to be a place that many families come to with high hopes and leave with reassurance about their loved ones' care. The lineage of praise for compassionate staff, effective therapy, and supportive administrative leadership sits alongside calls for improvements in responsiveness and daily operations. As with any long-term care facility, ongoing attention to communication, patient comfort, and consistent therapy engagement will be key to sustaining and expanding the favorable impressions that so many families carry with them after their Portside experiences.
132 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Norfolk International (11 miles away) Newport News Williamsburg International (24 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Portside Health & Rehab Center in Portsmouth, VA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The center prides itself on providing a warm and inviting environment where seniors can thrive and enjoy their golden years.
The amenities at Portside Health & Rehab Center are designed to cater to the various needs and interests of residents. A beauty salon is available for those who want to pamper themselves, while cable or satellite TV ensures that entertainment options are readily available. Community-operated transportation makes it easy for residents to get around, whether it's for shopping or social outings. A computer center allows residents to stay connected with loved ones through email or social media. The dining room offers restaurant-style meals prepared by the staff, ensuring that residents are provided with delicious and nutritious food options.
For those who enjoy physical activity, a fitness room is equipped with exercise equipment to help residents stay active and healthy. A gaming room provides a space for friendly competition and entertainment. Outdoor spaces such as gardens offer a tranquil setting for relaxation or walks. The small library allows book lovers to indulge in their favorite reads.
Care services at Portside Health & Rehab Center are comprehensive and personalized to meet each resident's needs. There is a 24-hour call system in place for emergencies, ensuring that help is always just a button away. Trained staff provide 24-hour supervision, offering assistance with activities of daily living such as bathing, dressing, and transfers. Medication management ensures that residents receive their medications on time.
Dining options include special dietary restrictions to cater to individual preferences or health needs. Meal preparation and service are provided by the staff, allowing residents to enjoy delicious meals without worrying about cooking or cleaning up afterward.
A variety of activities are available at Portside Health & Rehab Center to keep residents engaged and entertained. Concierge services ensure that any requests or needs are promptly addressed. Fitness programs encourage residents to stay active and maintain their physical well-being. Planned day trips offer opportunities for exploration and fun. Resident-run activities provide a sense of community involvement, and scheduled daily activities keep residents busy and engaged.
Portside Health & Rehab Center is conveniently located near parks, pharmacies, physicians, restaurants, places of worship, and hospitals. This ensures that residents have easy access to essential services and amenities in the surrounding area.
Overall, Portside Health & Rehab Center offers a comfortable and supportive environment where seniors can enjoy their retirement years with peace of mind. With a wide range of amenities and care services, this assisted living community truly caters to the needs and desires of its residents.
This part of Portsmouth, Virginia offers a convenient and diverse range of amenities for seniors considering the area for living. With several restaurants nearby, including family-friendly options like Pizza Hut and Plaza Azteca Mexican Restaurant, dining out is easily accessible. For healthcare needs, there are multiple physicians' offices and pharmacies within a short distance, providing convenience and peace of mind. Places of worship such as Westhaven Baptist Church offer spiritual support and community involvement. In terms of recreation, parks like Portsmouth City Park provide opportunities for outdoor activities and relaxation. For medical emergencies, hospitals like Bon Secours Maryview Medical Center and Naval Medical Center Portsmouth offer top-notch healthcare services. Transportation via The Tide MacArthur Square Station is also available for easy access to neighboring areas. Overall, this area provides a comfortable and well-rounded environment for seniors looking to settle down in Portsmouth.
Portside Health & Rehab Center is located at 4201 Greenwood Drive, Portsmouth, VA 23701 in Portsmouth city, Virginia
Portside Health & Rehab Center on seniors.fyi includes 6 photos including images showing salon, bedroom, interior, landscaping, exterior, plant, waiting area, workspace, and more.
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