Newport News Nursing & Rehab in Newport News, VA
Save
Information last verified:
12997 Nettles Drive, Newport News, VA 23602
For more information about senior living options: (844) 490-3973
Kathy is remarkably good and caring. The staff went above and beyond to help residents. The care team, including nurses, CNAs, and therapists, is friendly, attentive, and top-notch. The Physical Therapy/Powerback team is dedicated, motivating, and helped patients regain mobility. The Environmental Services team keeps the facility clean and maintains privacy with a positive demeanor. Chanel makes admissions smooth and pleasant; she is wonderful to work with. Meghan and Ebone are amazing and consistently provide excellent care. Heather Crawford is described as an angel and a compassionate social worker. The facility is a great place with caring staff and a family-oriented atmosphere.
The facility failed to provide adequate care for residents, leaving a loved one unable to care for herself at home. The transport and discharge processes were mishandled, with staff not assisting patients getting in or out of vehicles. The building and rooms were described as unsanitary and dirty, with roaches, ants, mold, and broken equipment. Short-staffing led to neglect and delayed responses to patient needs. Some reviews allege staff neglected patients, withheld pain meds, or failed to monitor emergencies, sometimes with fatal outcomes. The facility was accused of a toxic culture, bullying, high turnover, and retaliation against patient or family concerns. The food was frequently described as terrible, cold, or inedible. Several reviews urged that the facility should be shut down or leadership replaced due to ongoing neglect and safety concerns.Newport News Nursing & Rehab is best suited for families seeking a rehab-focused stay where skilled therapy and a socially oriented atmosphere can drive meaningful recovery, provided there is active family involvement and a vigilant care partner on site. The facility’s strongest argument is the rehabilitation powerhouse: Powerback therapy teams led by dedicated therapists, with Jon, Ruth, Candice, and Britney repeatedly praised for pushing goals, personal motivation, and creative coaching. When therapy is the aim, residents often leave with tangible gains and renewed independence, aided by a nursing cohort that many reviewers describe as attentive and professional. The social fabric matters too, engagement programming, activities, and accessible social services staff contribute to a sense of community that helps patients stay motivated and oriented toward discharge home.
That emphasis on rehab quality, however, comes with clear caveats. Families with high acuity nursing needs or those who cannot tolerate variable day-to-day reliability should consider alternatives. Several reviews highlight critical gaps in staffing stability, leadership turnover, and inconsistent care that can translate into missed meds, delayed responses, or uneven attention across units. On balance, Newport News Nursing & Rehab can deliver excellent outcomes for short-term rehab, but its performance is uneven enough that choosing the right unit within the building, and maintaining ongoing advocacy, becomes essential. For residents who require near-perfect consistency, or who prize a uniformly pristine, quiet environment, other options may offer greater predictability.
The positive threads, the therapy efficacy, compassionate nursing on many shifts, and a culture of patient-centered attention, often offset the more troubling concerns when care planning is proactive. Reviews repeatedly identify therapy staff as the facility’s standout asset, with therapy sessions described as engaging, personalized, and goal-driven. The nursing teams at times receive similar praise for responsiveness, privacy-minded care, and respectful interactions, even amid staffing crunches. The dining and housekeeping teams are noted for cleanliness and pleasant service in many accounts, and the activities program, ranging from bingo to social events, helps residents stay engaged and look forward to daily routines. When the care plan is well-coordinated and family members can tap into social workers and discharge planners, the positives can translate into real, measurable progress.
Yet the cons are not minor, and they do not disappear with a good therapy program. The most daunting barrier is inconsistency in staffing and management, which a number of reviewers describe as a systemic flaw that leaks into daily care. Reports of ants or roaches, outdated rooms, and sporadic maintenance paint a picture of a facility that sometimes feels behind the times and overextended. Instances of miscommunication, delayed responses to call bells, and variable experiences among units create a real risk that a resident’s needs can be overlooked if families are not actively involved. The most alarming narratives speak to patient safety and dignity concerns, including claims of neglect or poor oversight, which cannot be dismissed in a practical assessment for families weighing long-term residence.
Still, those red flags are not universal across every patient experience. The facility is frequently described as clean, with a capable therapy program and a workforce that, when engaged, treats residents with kindness and professionalism. The quality of social work and admissions support, where staff like Chanel, Julianna, Heather, Marissa, and others are repeatedly commended for responsiveness and advocacy, can substantially smooth transitions and discharge planning. For families able to supervise and insist on unit-level accountability, the potential upside is substantial: targeted rehab gains, personal attention from committed staff, and a community that can feel almost like a chosen family during a challenging recovery period.
The practical path forward for families is deliberate and hands-on. Schedule face-to-face tours of multiple units, not just the common areas, and press for a clear understanding of staffing ratios by shift, along with a concrete discharge plan and daily routine. Ask to meet the lead therapists in Powerback, the unit manager on the rehab floor, and the social workers who handle transitions home. Verify maintenance, pest control, and food service standards with current residents, and request recent quality and safety outcomes from state inspections. Design a care plan with a named point person, often a social worker or care coordinator, so concerns can be escalated promptly. If any response feels slow or evasive, treat that as a decisive signal to explore other options.
Bottom line: Newport News Nursing & Rehab can be a strong pick for families prioritizing aggressive rehab and a structured, activity-rich environment, especially when the care plan includes vigilant advocacy and unit-level oversight. The facility’s therapy teams routinely deliver results, and many staff members, Ruth, Candice, Jon, Jessica, Angie in activities, and the social services crew, are repeatedly praised for their compassion and competence. However, the experience is highly contingent on unit and shift where staffing and leadership issues can undermine care, and troubling reports of unsanitary conditions or inconsistent responsiveness cannot be ignored. For families willing to commit to proactive oversight and to advocate for their loved one, Newport News offers a viable, even rewarding path to recovery. For those who cannot tolerate variability, or who require consistently flawless day-to-day care and a spotless environment, it is prudent to scan alternatives with steadier staffing and more uniform outcomes.
102 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Newport News Williamsburg International (2 miles away) Norfolk International (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Newport News Nursing & Rehab in Newport News, VA is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides a comfortable and home-like environment with fully furnished apartments, private bathrooms, and restaurant-style dining. Residents can enjoy various activities and amenities such as a beauty salon, gaming room, small library, fitness room, and outdoor space.
For convenience, Newport News Nursing & Rehab offers housekeeping services and move-in coordination to ensure a smooth transition for new residents. Community-operated transportation is available for non-medical purposes as well as arranging transportation to doctors' appointments. The presence of a computer center and Wi-Fi/high-speed internet allows residents to stay connected with their loved ones.
In terms of care services, the community has a 24-hour call system and supervision to ensure the safety and well-being of residents at all times. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered for those who require it. Additionally, there are diabetes diets available for residents with special dietary restrictions.
Newport News Nursing & Rehab prioritizes mental wellness through their mental wellness program which aims to support the emotional well-being of residents. They also accommodate specific dietary needs by offering special dietary restrictions options.
The community organizes various activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep residents engaged and entertained. Residents have access to concierge services for any additional assistance they may need.
Conveniently located near cafes, pharmacies, physicians' offices, restaurants, transportation options and places of worship ensures that residents have access to necessary amenities outside of the community premises when needed. There are hospitals nearby ensuring quick access to medical care if required.
Overall, Newport News Nursing & Rehab provides a comprehensive range of amenities and care services in a welcoming environment where residents can receive assistance with daily tasks while enjoying a fulfilling and active lifestyle.
Newport News Nursing & Rehab is located at 12997 Nettles Drive, Newport News, VA 23602 in Newport News city, Virginia
Silver Hill Apartments
Newport News, VA
Strong maintenance team and a convenient location.
Mennowood Retirement Community
Newport News, VA
Beautiful, well-kept facility with a vibrant activity program, good dining, and friendly staff.
Nurse Next Door Home Care Services-Hampton Roads
Newport News, VA
Warm, specialized care with close access to healthcare providers and local amenities.
The Arbors @ Port Warwick
Newport News, VA
Excellent location with beautiful grounds, caring staff, and strong on-site amenities.
Wellesley Commons
Newport News, VA
Specialized diabetic care in an assisted living setting with on-site activities and easy access to hospitals and essential services.
The Hidenwood Community
Newport News, VA
Caring, knowledgeable staff in a welcoming community with strong memory-care amenities.
Warwick Forest, a CCRC
Newport News, VA
Friendly, attentive staff; clean, well-maintained campus with good dining and engaging activities.
Senior Move Management: Understanding the Role, Value, and Associated Costs
Senior move management provides specialized support for older adults relocating by assisting with logistics, emotional challenges, and downsizing decisions to ensure a smooth transition to new living environments. These services address the unique needs of seniors and have become increasingly important as baby boomers retire and seek to downsize.
Weight Training for Seniors: Building Strength and Vitality
Weight training is vital for seniors to maintain muscle mass, bone density, and overall health, combating age-related declines through customized resistance exercises that enhance balance and well-being. Safe routines should start with realistic goals and proper form, while emphasizing gradual progress and consultations with healthcare providers to ensure safety and effectiveness.
Understanding the Sandwich Generation: Stress and Responsibilities for Multigenerational Caregivers
The Sandwich Generation comprises adults managing the dual responsibilities of caring for aging parents and raising children, leading to significant emotional, logistical, and financial challenges. This situation is exacerbated by longer life expectancies and cultural expectations, necessitating effective coping strategies and support resources to alleviate caregiver stress and burnout.
Outdoors
Building
