Newport News Nursing & Rehab

Pros

• The staff at Newport News Nursing & Rehab were described as caring and attentive, providing assistance when needed.
• Patients enjoyed engaging activities such as movie nights, games, and bingo sessions organized by the facility.
• Newport News Nursing & Rehab was noted for its cleanliness, with efforts made to keep the environment tidy despite some older facilities.
• The physical rehabilitation services offered were highly praised for their quality, equipment, and treatment effectiveness.
• Some reviews highlighted that patients appreciated the open and airy layout of the facility, contributing to a more pleasant atmosphere during their stay.

Cons

• The facility failed to provide adequate care and support for patients, leading to severe distress and complications.
• Staff members were unresponsive and dismissive, refusing to communicate with family members about patient care.
• Patients experienced neglect, with some waiting up to 31 hours for basic hygiene needs to be addressed.
• Food served at the facility was criticized as cold and unappetizing, resulting in families bringing their own meals.
• There were multiple reports of stolen personal belongings, including clothing and dentures from residents.
• The conditions of the facility were described as outdated and poorly maintained, resembling a "dump."
• Families expressed deep disappointment over the level of care provided, stating that their loved ones deserved better treatment.
• Overworked staff struggled to meet the needs of patients due to understaffing and high patient-to-nurse ratios.

Review

The reviews surrounding nursing facilities in the Newport News area paint a troubling picture, with many families sharing deeply concerning experiences regarding the quality of care. A particularly disturbing account reveals an incident where a patient, who required constant use of a Bi-PAP machine due to severe lung damage, was neglected by the staff. Following a hospital stay for pneumonia and COPD, the patient was transferred to this facility with specific instructions on her care needs—chief among them the operation of her Bi-PAP machine. Unfortunately, within less than 24 hours of admission, staff failed to connect her to the machine at bedtime and dismissed her concerns about its functionality. The patient's condition deteriorated significantly overnight, resulting in severe distress when her family arrived. Despite pleas for help and immediate calls to emergency services, it became clear that not only did the facility fail to adhere to critical care protocols, but they also exhibited a shocking lack of communication and accountability.

Another review reflects similarly grave sentiments about another resident's experience at one of these facilities, highlighting neglect that led to tragic consequences. A reviewer expressed their dismay over their grandmother's treatment, indicating that had she received appropriate care, she could have lived longer. This sentiment resonates throughout various testimonials as families recount how loved ones were treated as mere numbers rather than individuals deserving attention and compassionate care. The common threads in these narratives tell stories of frustration stemming from inadequate staffing levels and lackluster oversight. Many reviewers expressed disbelief at how poorly trained some staff members appeared to be given their responsibilities involving vulnerable patients.

In stark contrast to the negative experiences detailed above, there are some reviews praising specific aspects of Newport News Nursing & Rehab Center’s operations. Some families noted positive interactions with certain staff members who provided decent assistance during rehabilitation. They described an open and airy environment where therapeutic activities were offered alongside daily living support like movie nights and game sessions—a stark departure from other reports that lamented neglectful service. While physical rehabilitation received accolades for its hardworking staff and effective programs aimed at recovery following surgery or serious health incidents, concerns regarding overall patient care persisted amidst these commendations.

Despite such positive feedback from some clients about social programs and engagement efforts undertaken by recreational therapists or nurses who showed kindness during rehabilitation stays, many voices remained skeptical about systemic issues related to staffing shortages and operational efficiency across multiple facilities. These families stressed that experiences greatly varied depending on individual interactions with nursing staff; however, they largely suggested that there remained significant room for improvement in overall patient treatment infrastructures designed around supportive eldercare.

Frustration continues among those recalling instances where forgetfulness led to adverse outcomes—such as clothing going missing or essential medical equipment being overlooked during shifts—as well as detoxifying accounts wherein basic necessities like hygiene were not met consistently for elderly residents needing frequent changes due to incontinence issues. Such reports illustrate a worrisome trend where facilities appear overwhelmed by patient loads while simultaneously failing some residents’ fundamental needs.

Further complicating matters is the response—or lack thereof—from management when grievances arise; several reviewers reported feeling unheard when raising alarms about inadequate care practices or poor conditions both on-site or after discharge from nursing homes compounding feelings amongst families already navigating difficult transitions following surgeries or other health challenges presented by aging relatives' declining capabilities.

Ultimately, while some patrons may find solace in occasional praise regarding recreational therapy efforts throughout various centers within Newport News—the prevailing narrative remains soberingly cautionary: many feel compelled never again to subject loved ones enduring painful crises onto environments plagued by systemic failures driving mistreatment rather than nurturing compassion amidst our most vulnerable populations yearning instead simply for dignity in their last years alive.

Physicians

• Riverside Partners-Women's HLH - Monilla Dent MD (0.1 miles)
• Commonwealth Family Practice (1.1 miles)
• Virginia Oncology (1.8 miles)
• James River Family Practice (1.9 miles)
• Port Warwick Pediatrics (1.9 miles)
• Peninsula Gastroenterology PC (2.1 miles)
• John W Boyd, MD (2.1 miles)

Pharmacies

• CVS Pharmacy (0.2 miles)
• Walgreens (0.3 miles)
• Good Neighbor Pharmacy (1 miles)
• Kroger Pharmacy (2.3 miles)
• Good Neighbor Pharmacy (2.4 miles)
• Walgreens (2.5 miles)
• Walgreens (2.8 miles)

Restaurants

• Cracker Barrel (0.7 miles)
• Cheddar's Scratch Kitchen (0.7 miles)
• TGI Friday's (0.7 miles)
• P.F. Chang's China Bistro (0.9 miles)
• BJ's Restaurant & Brewhouse (0.9 miles)
• Golden Corral (1.3 miles)
• Sonic Drive-In (1.8 miles)

Cafes

• Starbucks (0.9 miles)
• Panera Bread (1.8 miles)
• Starbucks (2.1 miles)
• Starbucks (2.4 miles)
• Panera Bread (2.7 miles)

Transportation

• Newport News/Williamsburg International Airport (PHF) (1.8 miles)
• Felker Army Air Field (FAF) (6 miles)

Places of Worship

• Warwick United Church of Christ (2.7 miles)

Hospitals

• Mary Immaculate Hospital Nursing (2.8 miles)
• Mih Bon Secours Gift S (2.8 miles)
• Riverside Regional Medical Center Employee Health (3.1 miles)
• Riverside Regional Medical Center (3.1 miles)
• Mary Immaculate Hospital (4.1 miles)
• McDonald Army Health Center (5.4 miles)

Theaters

• AMC Hampton Towne Centre 24 (5.5 miles)