Newport News Nursing & Rehab in Newport News, VA
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12997 Nettles Drive, Newport News, VA 23602
For more information about senior living options: (844) 490-3973
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The staff at Newport News Nursing and Rehab Center are amazing and consistently provide compassionate care. They deliver excellent care and maintain professionalism even when short-staffed. The facility is clean and odor-free. The nursing staff are attentive and respectful, helping patients regain mobility through therapy. The Physical Therapy department contributes significantly to recovery with personalized motivation and encouragement. The Powerback therapy team is outstanding and helps patients achieve meaningful progress. The environmental services team keeps the facility spotless and maintains privacy with a cheerful demeanor. Chanel, the admissions coordinator, makes the admissions process smooth and pleasant. Meghan and Ebone are amazing and consistently provide excellent patient care. Heather Crawford, the social worker, is described as compassionate and invaluable. The facility fosters a welcoming, family-like atmosphere with daily activities that engage residents. The front desk and administrative staff are responsive and supportive, helping families feel at ease.
The facility is described as horrible due to persistent understaffing that compromises patient care. Roaches and ants crawling in residents' beds are reported. The food is described as terrible, often cold and unappealing. Staff are said to be inattentive, with nurses not consistently attending to patients and often leaving them in soiled clothes. There is a claim of a toxic culture with retaliatory practices toward staff and high turnover. The facility is described as dirty and unsanitary, with mold, broken equipment, and neglected rooms. There are reports of theft of patients' belongings, including clothes and dentures. Unsafe care is described, such as failure to properly set up medical devices and delays in treatment. Several reviews urge that the facility be shut down due to neglect and abuse concerns. Communication with families is reportedly poor, with long holds and unanswered questions.Newport News Nursing & Rehab is best suited for families prioritizing rehabilitation and mobility recovery, especially after orthopedic procedures or acute illnesses. The facility earns its strongest marks from therapy-driven care: a robust Powerback rehabilitation team, daily PT/OT/Speech interactions, and staff who consistently push residents toward meaningful gains. When therapy is the centerpiece, residents often report improved walking ability, renewed independence, and engaged daily routines that help them look forward to the day. The culture in many halls supports purposeful activity, social connection, and personalized attention, which makes a short-term rehab stay feel purposeful rather than merely custodial.
That said, families should consider alternatives if the priority is predictable, spotless day-to-day operations and unwavering safety. Multiple reviews describe inconsistent staffing, with undertakings that can leave rooms unaddressed for hours and daily routines that feel reactive rather than proactive. Concerns about cleanliness, pests in some rooms, and outdated facilities surface repeatedly in negative reports. For seniors who require long-term, stable nursing care with consistently high enforcement of cleanliness, bedding, and infection-control practices, other communities may deliver more dependable day-to-day consistency. In short, the trade-off here tends to tilt toward therapy excellence over flawless environmental and operational consistency.
The key pros - compassionate nurses, attentive CNAs, and a therapy department that motivates and delivers real mobility gains - often offset many drawbacks, yet not all. Reviewers repeatedly point to a care philosophy that emphasizes patient dignity, frequent check-ins, and staff who rally to help residents meet goals. The PT/OT/Speech teams are singled out for motivation, personalization, and measurable progress, and several families highlight social workers and activity staff who help residents stay engaged and connected. These strengths can make a rehab journey feel attainable and even uplifting, particularly when a resident's goals are clearly defined and actively pursued.
However, the downsides are not trivial. The facility faces persistent questions about staffing stability and the reliability of everyday operations, with some accounts describing rude or overwhelmed front-line staff, delayed responses to call bells, and uneven quality of housekeeping and maintenance across units. The building itself is noted as aging and sometimes unstylish, with rooms that have felt cramped or dated to reviewers checking in for longer stays. Pervasive concerns about safety and sanitation - roaches, ants, mold in certain areas, and reports of bed-related issues - underscore the reality that the environment can drift from acceptable to alarming depending on the unit and shift. These are not minor irritants; they are meaningful risks that families must weigh against rehabilitation potential.
To navigate the uncertainties, families should rigorously vet on-site operations before committing. Demand a clear plan for staffing coverage during nights and weekends, and request specific therapist assignments with a written rehab schedule and progress benchmarks. Tour the units and inspect rooms for cleanliness, odor, linens, and functional equipment; verify the status of critical systems (bathrooms, call bells, HVAC, hot water) and the pace of response when help is requested. Speak with social services about discharge planning, home-health coordination, and caregiver supports, and ask for recent examples of communication and issue resolution with families. Above all, insist on a candid discussion about the facility's improvement plan and how leadership evaluates care quality day-to-day.
In the end, Newport News Nursing & Rehab offers a compelling option for families whose primary aim is aggressive rehabilitation and meaningful recovery, provided due diligence confirms reliable staffing, strong treatment plans, and acceptable environmental conditions. For long-term care where consistent staffing, pristine cleanliness, and uniformly safe operations are nonnegotiable, alternatives may provide greater peace of mind. The decision hinges on balancing the likelihood of tangible therapy gains and a caring, engaged therapy team against the realities of operational variability and environmental concerns. If rehabilitation momentum and personal attention are the priority, this community can be worth pursuing; if the plain-sight safety and daily habitat quality drive the choice, look closely at other nearby options and demand concrete assurances before enrollment.
102 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Newport News Williamsburg International (2 miles away) Norfolk International (22 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Newport News Nursing & Rehab in Newport News, VA is an assisted living community that offers a range of amenities and care services to meet the needs of its residents. The community provides a comfortable and home-like environment with fully furnished apartments, private bathrooms, and restaurant-style dining. Residents can enjoy various activities and amenities such as a beauty salon, gaming room, small library, fitness room, and outdoor space.
For convenience, Newport News Nursing & Rehab offers housekeeping services and move-in coordination to ensure a smooth transition for new residents. Community-operated transportation is available for non-medical purposes as well as arranging transportation to doctors' appointments. The presence of a computer center and Wi-Fi/high-speed internet allows residents to stay connected with their loved ones.
In terms of care services, the community has a 24-hour call system and supervision to ensure the safety and well-being of residents at all times. Trained staff members provide assistance with activities of daily living such as bathing, dressing, and transfers. Medication management is also offered for those who require it. Additionally, there are diabetes diets available for residents with special dietary restrictions.
Newport News Nursing & Rehab prioritizes mental wellness through their mental wellness program which aims to support the emotional well-being of residents. They also accommodate specific dietary needs by offering special dietary restrictions options.
The community organizes various activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities to keep residents engaged and entertained. Residents have access to concierge services for any additional assistance they may need.
Conveniently located near cafes, pharmacies, physicians' offices, restaurants, transportation options and places of worship ensures that residents have access to necessary amenities outside of the community premises when needed. There are hospitals nearby ensuring quick access to medical care if required.
Overall, Newport News Nursing & Rehab provides a comprehensive range of amenities and care services in a welcoming environment where residents can receive assistance with daily tasks while enjoying a fulfilling and active lifestyle.
Newport News Nursing & Rehab is located at 12997 Nettles Drive, Newport News, VA 23602 in Newport News city, Virginia
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