James River Convalescent Cente in Newport News, VA
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540 Aberthaw Avenue, Newport News, VA 23601
For more information about senior living options: (844) 490-3973
The staff are caring, professional, and go above and beyond to ensure residents' comfort and safety. Idena Flipping is outstanding, taking time to orient visitors, explain options, and advocate for patients. Amber Shoebrook and the rehab team deliver exceptional care and consistently help residents get back on their feet. The rehab department is beyond amazing, with kind, patient, and dedicated staff. Atlantic View's management is passionate about care and goes the extra mile to treat residents with compassion. James River Convalescent & Rehabilitation Center is top-notch, with a loyal, friendly staff that cares for residents and families. The on-floor care team is attentive and treats residents with dignity, creating a welcoming environment for visitors. Mike the TV guy and other staff are noted for ensuring residents have what they need, reflecting a supportive culture.
The reviewer considers the facility to be inhumane to residents. The facility is dirty and not well-maintained; rooms and bathrooms are filthy. The food is cold, of poor quality, and sometimes looks like dog food. Some staff are unprofessional or rude and neglect residents. There are serious safety concerns, including roaches and patients left in feces for over an hour. Medication doses are frequently missed or not administered as prescribed. Management is accused of cutting corners and poor communication.This community is best suited for families prioritizing strong rehabilitation services and consistently compassionate treatment, especially when a resident is aiming to regain function and return home. The rehab department consistently earns praise for knowledgeable therapists, focused effort, and staff who push residents to progress. Admitting coordinators like Idena Flipping are repeatedly cited as patient, responsive guides who help families navigate transitions with care. In short, for short- to medium-term rehab needs where active therapy and personal attention are valued, this campus stands out as a practical choice.
The standout positives center on the therapy team and the everyday kindness of many frontline caregivers. Residents and families frequently laud therapists who drive mobility gains, aides who respond with warmth, and nurses who coordinate care with attention to detail. The sentiment from multiple posts is that the rehab experience can be excellent, with therapists and staff going "above and beyond" to restore independence and to keep families apprised of progress. This makes the center a credible option for those who fear a purely impersonal hospitalization recovery, and it explains why many families return to this location for follow-on care when rehab is a primary objective.
However, there are persistent concerns that temper the overall impression. A number of reviews describe inconsistent staffing levels, particularly on night shifts, which can translate into delayed meds, slower responses to call bells, and a sense that operations are stretched thin. There are repeated warnings about cleanliness and conditions in some rooms - odor, outdated furnishings, and in a few cases visible pest issues. Reports of miscommunication between families, nursing leadership, and physicians, along with claims of medication mismanagement or altered orders, create a red flag for those who need tightly managed medical oversight and reliable daily routines.
Given these tensions, the pros around rehab excellence and attentive frontline care do offset some risks but not all. For families seeking aggressive physical therapy and daily reassurance from a dedicated team, the facility's strengths can outweigh the negatives, particularly when staff coordination - exemplified by Idena Flipping and the rehab staff - keeps the care plan coherent. Yet this offset is not universal. Where dementia care needs are high, or where long-term daily isolation, food quality, or environmental conditions are non-negotiable, the drawbacks become more consequential. The building's age and musty or clinical feel in certain areas can also dampen the experience for residents needing sustained engagement beyond therapy sessions.
Practical guidance emerges from weighing these dynamics. Prospective families should verify current staffing patterns, especially at night, and request direct conversations with the director of nursing or the social worker about care coordination, fall prevention, and medication protocols. It is wise to visit at different times to observe how aides, nurses, and therapy staff interact with residents and families. Inquire specifically about dementia or cognitive impairment capabilities, because several reviews flag that some units struggle with advanced memory-care needs. Also, address the facility's maintenance and cleanliness history, including pest control and room updates, and ask for recent survey results or quality metrics to benchmark improvement since any rebranding.
Bottom line: for rehab-focused care with attentive, compassionate frontline staff, James River Convalescent Center delivers meaningful value. The rehab department and several dedicated nurses can catalyze real improvements in mobility and daily functioning, and engaged families repeatedly highlight staff who treat residents with dignity and respect. Yet the facility is not uniformly reliable in medical management, staffing consistency, or environmental upkeep. Those prioritizing pristine surroundings, rigorous long-term medical supervision, and dementia-specific programming should consider alternatives within or beyond the Atlantic View network. In decision-making terms, this center serves best as a targeted choice for rehabilitation, with clear contingencies: confirm current staffing reliability, scrutinize medical oversight processes, and assess whether the building environment and daily operations meet the resident's non-therapy needs.
154 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Newport News Williamsburg International (7 miles away) Norfolk International (17 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The James River Convalescent Center in Newport News, VA is a vibrant assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The center features a beauty salon where residents can pamper themselves and a fully furnished living space for their comfort. They can enjoy watching their favorite shows on cable or satellite TV in their private rooms or gather with friends in the gaming room.
Transportation is conveniently available for non-medical purposes as well as for doctor's appointments, ensuring that residents can easily access the services they need. The community also provides move-in coordination assistance to make the transition smooth for new residents.
Delicious and nutritious meals are served daily in the restaurant-style dining room, catering to special dietary restrictions. For those who prefer cooking their own meals, there is a kitchenette available. Additionally, housekeeping services ensure that the living spaces are consistently tidy.
The James River Convalescent Center boasts various recreational facilities such as a fitness room for physical activities and a small library for leisurely reading. Outdoor space and gardens provide an inviting atmosphere for relaxation and enjoyment of nature. There is also a wellness center where residents can focus on maintaining their mental and physical well-being.
In terms of care services, 24-hour supervision and call systems are in place to ensure safety at all times. Trained staff assist with daily living activities such as bathing, dressing, and transfers. Medication management helps residents stay on top of their prescriptions, while diabetes diets cater to specific nutritional needs.
Residents can engage in numerous activities organized by the community or participate in resident-run initiatives. Fitness programs cater to various levels of ability, and planned day trips offer opportunities for exploration beyond the community's walls. Concierge services are available to provide additional support.
The James River Convalescent Center enjoys proximity to several amenities outside its premises, including cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals. This ensures that residents have easy access to a variety of services and recreational opportunities nearby.
Overall, the James River Convalescent Center offers a comprehensive range of amenities and care services in a friendly and inviting environment, providing its residents with a fulfilling assisted living experience.
James River Convalescent Cente is located at 540 Aberthaw Avenue, Newport News, VA 23601 in Newport News city, Virginia
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