311 Main Street, Newport News, VA 23601
For more information about senior living options: (844) 490-3973
Some staff members at the facility are nice and friendly. The facility has been visited multiple times over the years, indicating a level of trustworthiness. The reviewer sympathizes with the residents, suggesting they may have had unfortunate experiences. The facility's website showcases positive aspects that may not be reflected in reality. There is potential for improvement if updates and renovations are made to the facility.
The care, service, and customer care at this facility are very poor and substandard. The staff, employees, and manager provide poor services and care. They are not friendly and helpful. The facility is outdated, dark, and in need of updates. The staff seem nice but there aren't too many of them. The facility is not warm and inviting in color and design. The staff have not been properly trained to handle mental health and medical emergencies. This facility does not present as a "home away from home" environment for relatives and friends. It is very costly to reside in programs like this, making the dissatisfaction even more significant for the reviewer's expectations.When it comes to care, service, customer care service, and professionalism, this facility falls short. According to multiple visitors, the overall experience is disappointing. The staff and management provide poor services and care, leaving much to be desired. They are described as unfriendly and unhelpful, which only adds to the negative perception of the facility.
One common complaint about the facility is its outdated and dark appearance. Visitors note that the facility's website does not accurately represent its true condition. It appears in dire need of updates to bring it up to modern standards. The lack of attention given to its aesthetics also contributes to an unwelcoming atmosphere.
In addition to the physical environment, concerns are raised regarding the staff's competence in handling various situations. Visitors report that they have witnessed instances where staff members were not properly trained to handle patients during mental health or medical emergencies. This is particularly problematic considering the high cost associated with residing in such programs.
The limited number of staff members further compounds issues at this facility. With fewer employees available, visitors feel that there is a lack of personalized care provided to residents. This lack of attention can make individuals staying at the facility feel neglected or underserved during their time there.
Ultimately, these reviews paint a clear picture of a facility that fails to live up to expectations. Despite any potential kindness displayed by certain staff members, overall care and services are considered poor and substandard by those who have experienced them firsthand. Visitors express disappointment in finding a less-than-inviting environment that does not resemble a "home away from home" for their loved ones or friends.
Given these accountings from multiple individuals over many years, it becomes apparent that serious improvements need to be made at this facility. From enhancing training for staff members when dealing with emergencies, to updating facilities with a more inviting atmosphere—the shortcomings highlighted in these reviews should serve as a wake-up call for those responsible for managing this establishment.
There is a clear gap between the facility's intended image and the reality experienced by its visitors. If this facility wishes to truly offer quality care and provide a comforting environment for its residents, it must address these concerns promptly and make significant changes to its operations and infrastructure. Only then can it hope to regain the trust of those in need of its services and their families.
71 resident community capacity
Assisted Living
Activities on-site
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Devotional services off-site
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Indoor common areas
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet
Community operated transportation Transportation arrangement Transportation arrangement (non-medical) Transportation to doctors appointments
12-16 hour nursing
24-hour call system 24-hour supervision Activities of daily living assistance
Ambulatory care
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Diabetic care Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions Diabetes diet Meals provided Special dietary restrictions Activities on-site Community-sponsored activities
Concierge services Devotional activities offsite Fitness programs
Planned day trips Resident-run activities Scheduled daily activitiesHilton Plaza in Newport News, VA is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. Our spacious and fully furnished apartments come with private bathrooms and kitchenettes, providing a comfortable and convenient living space.
Residents at Hilton Plaza can enjoy a variety of on-site amenities such as a beauty salon, gaming room, small library, fitness room, and a garden for relaxation. They also have access to our computer center with Wi-Fi/high-speed internet, ensuring they can stay connected with loved ones or pursue their online interests.
Our dining options are exceptional, with restaurant-style dining that accommodates special dietary restrictions. Our dedicated culinary team prepares delicious meals following diabetes diets and other special dietary needs.
We understand the importance of physical and mental wellness, which is why we offer 24-hour supervision and assistance with activities of daily living. Our staff are trained to provide assistance with bathing, dressing, transfers, medication management, and meal preparation.
At Hilton Plaza, we prioritize social engagement through our concierge services, resident-run activities, scheduled daily activities, and fitness programs. We also organize planned day trips for residents to explore nearby parks or theaters.
Convenience is another highlight of Hilton Plaza's location. With multiple cafes, pharmacies, physicians' offices, restaurants,and places of worship nearby; residents have easy access to essential services. In addition to community-operated transportation arrangements for non-medical purposes,Hilton Plaza offers transportation to medical appointments for added convenience.
With our commitment to superior care and an array of amenities designed to enhance quality of life,Hilton Plaza is the perfect choice for seniors seeking a vibrant assisted living community in Newport News,Virginia
Hilton Plaza is located at 311 Main Street, Newport News, VA 23601 in Newport News city, Virginia
Hilton Plaza on seniors.fyi includes 5 photos including images showing building, trees, sidewalk, outdoors, parking, exterior, tree, landscaping, and more.
James River Convalescent Ctr
Newport News, VA
James River Convalescent Cente
Newport News, VA
Because We Care
Newport News, VA
First Choice Assisted Living
Hampton, VA
Newport Convalescent Home
Newport News, VA
The Newport
Newport News, VA
Comprehensive Insights into Activities of Daily Living (ADLs) and Their Assessment
Activities of Daily Living (ADLs) are fundamental tasks vital for an individual's independence, particularly in older adults over 85, and include functions like bathing and dressing; assessing ADLs alongside Instrumental Activities of Daily Living (IADLs) helps determine the level of required assistance due to age-related health challenges. Tailored support plans, involving family and community resources, are essential for maintaining dignity and autonomy in assisted living environments.
Medicare Coverage for Assisted Living: An In-Depth Exploration
Medicare does not cover assisted living costs, as it focuses on acute medical needs and short-term care, with exceptions for certain medically necessary services like physical therapy. Individuals must explore other options such as Medicaid, veterans' benefits, or long-term care insurance to manage these expenses effectively.
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Choosing between assisted living and nursing homes involves evaluating emotional and financial factors, with assisted living offering independence and support for daily activities at a lower cost, while nursing homes provide intensive medical care for individuals with significant health needs. The decision is influenced by personal preferences, health status, cognitive function, and varying Medicaid coverage across states.
Outdoors
Building
Trees
Grass
