Newport Convalescent Home

Pros

• Shelly the receptionist and the nursing staff provide outstanding customer service.
• The administrator and Director of Nursing engage exceptionally with residents and families.
• The staff across nursing, dietary, administration, and housekeeping are highly regarded.
• The rehab department is outstanding and the team works seamlessly together.
• Newport Post-Acute prioritizes residents' well-being, dignity, and happiness, making it feel like a home.
• The Newport Rehab is highly recommended for quality skilled nursing and rehabilitation services.
• Therapists are patient and highly appreciated by patients.
• The therapy department, including Ellen, Marlena, Dea, and Angel, is dedicated and effective in helping residents recover.
• The therapy program is thorough, frequent, and tailored to individual needs, with sessions led by caring staff.
• The administrator Stephen and his team genuinely care about making a difference.
• The DON and administrator are described as awesome.
• The staff are consistently kind and caring.
• Ashley Britt is highlighted as a friendly and compassionate RN.
• The technicians are professional and well trained.
• Newport's therapy gym staff are positive, supportive, and helpful.

Cons

• The facility is understaffed and not very attentive.
• The meals are horrible.
• The bathrooms are not set up for recovery and are very small.
• The reviewer blames the facility for their mother's decline and eventual death, stating that the majority of the staff were horrible.
• The reviewer warns others to keep their loved ones away from this facility and all other VDH facilities.
• The staff were undermanned during the reviewer's stay.
• There were dead bugs in the corners of the room.

Review

Newport Post-Acute comes across in these reflections as a place where the care of residents is treated as a core mission. Across comments from several families and former patients, the consistent thread is that the staff - from the moment you first walk in to the hands-on care during rehabilitative work - are attentive, compassionate, and genuinely invested in their residents' well?being. The reception where Shelly works is described as part of a thoughtful, well?organized system, and family members repeatedly note that their loved ones are in good hands. The sense you get is that this isn't just a facility with skilled clinicians, but a community that prioritizes dignity, comfort, and a feeling of being at home.

Leadership and teamwork emerge as standout strengths. Reviewers repeatedly highlight the administrator and the Director of Nursing as engaged, caring leaders who set a tone of concern and collaboration. One reviewer calls the administrator, Stephen, and his team "awesome," noting that they care about making a difference for the people they serve. The sentiment echoes across multiple departments - nursing, dietary, administration, and housekeeping - where the staff are described as working together seamlessly. This strong sense of coordinated care contributes to the perception that Newport Post-Acute is not just a place to recover, but a community that supports residents holistically.

The rehabilitation and therapy programs are a centerpiece of the positive feedback. Numerous guests commend the therapy department for their dedication and effectiveness, with particular praise for therapists like Ellen, Marlena, Dea, Angel, and Genny. Reviews describe sessions that are frequent and proactive - often five times a week, sometimes with therapy assistants on weekends - leading to meaningful progress and a sense of encouragement. The therapy team is frequently portrayed as energetic, attentive, and capable of tailoring plans to individual needs, with residents expressing gratitude for the way they're treated with both professionalism and warmth. The enthusiasm for rehab is so strong that some reviewers even joke about a monetary raise for the therapists, underscoring how valued their efforts feel to patients and families.

Beyond clinical care, specific staff members are repeatedly singled out for making a personal difference. Apr il Vandyke is remembered for giving a tour that helped ease the overwhelm of planning long-term care, and Melissa Ashby is praised for her welcoming manner and for making people feel "like a human" in a setting that can be emotional and stressful. India Newman earns thanks for her excellence as an aide, while Ashley Britt, an RN in the rehab setting, stands out for friendliness and genuine concern for patients. In several accounts, these individuals are portrayed as more than just employees; they are empathetic connectors who contribute to the sense of safety, trust, and comfort that families seek when a loved one enters post?acute care.

Residents and families also recognize the positive aspects that extend into daily life at Newport. Commentators cite the dining and dietary teams, activities staff, and nursing care as cohesive elements of a supportive environment. The facility is described as clean and welcoming, with visitors noting a steady stream of activities and a general atmosphere that helps residents feel engaged and valued. Therapy gym staff are praised for their positive energy and for making therapy sessions enjoyable while still being rigorous and goal-focused. In short, the care experience is portrayed as comprehensive: medical and rehabilitative needs are met with professionalism, while the human touch - smiles, encouragement, and respectful interaction - helps maintain a sense of normalcy and dignity.

There are, however, a few critical notes that temper the otherwise overwhelmingly favorable tone. A number of reviewers acknowledge challenges that can accompany any large facility, such as occasional understaffing and nuanced critiques of the dining experience. One review explicitly mentions being under?staffed and not always as attentive as desired, with calls for better snack options between meals and improvements to meal quality for some residents. Another family member describes a more troubling situation, recounting instances of missteps in care, delayed responses, and a lack of consistency in certain circumstances that ultimately led them to question the facility's performance in the most serious terms. There is also a mention of maintenance-related concerns - such as a private room with a few dead insects in the corner - alongside reminders that even in strong programs, attention to all details matters. A separate note references the condition of bathrooms being small and not ideally set up for recovery, suggesting that some physical design aspects could be refined to further support healing and mobility.

Despite these cautionary points, the prevailing mood in the collective feedback remains one of strong overall endorsement. The Newport Post-Acute community is described as one that genuinely cares about residents' well-being, dignity, and happiness, with a sense of home that many families value highly during challenging transitions. The administrators and medical leadership are repeatedly credited with creating an environment where staff across departments collaborate effectively to meet individual needs. When rehab and skilled nursing are required, the consensus among reviewers is clear: Newport Post-Acute is a place worth considering. Many families say they would highly recommend the facility to others seeking quality skilled nursing and rehabilitation services, and several express confidence that their loved ones are in capable and compassionate hands.

In sum, Newport Post-Acute appears to deliver a robust blend of clinical excellence, compassionate care, and a home-like atmosphere. The therapy and rehab teams are consistently lauded for their dedication and tangible progress, while administrative leadership and cross?department cooperation receive regular commendations for fostering a cohesive, resident?centered culture. At the same time, a few reviewers highlight areas for improvement - staffing consistency in high-demand times, some dietary concerns, and certain environmental details - that the facility can address to elevate care even further. Taken together, the reviews present Newport Post-Acute as a facility with many strengths, a strong commitment to residents' dignity and recovery, and a few actionable opportunities to refine the experience for every family and patient it serves.

This area of Newport News, Virginia offers a variety of convenient amenities for senior living. With multiple pharmacies, physicians' offices, and hospitals within close proximity, residents can easily access healthcare services. In terms of dining options, there are several restaurants nearby offering a range of cuisines to suit different preferences. Additionally, there are cafes for socializing or enjoying a leisurely meal. For spiritual needs, there are places of worship available within a short distance. The presence of a theater and transportation options add to the entertainment and accessibility of the area. Overall, this part of Newport News provides a well-rounded environment for seniors looking to live in a bustling yet convenient location.

Pharmacies

• CVS Pharmacy (0.8 miles)
• Walgreens (1.4 miles)
• Walgreens (1.7 miles)
• Good Neighbor Pharmacy (1.8 miles)
• Riverside Pharmacy Services (2.6 miles)
• Health Mart Pharmacy (3.4 miles)
• CVS Pharmacy (4.3 miles)

Physicians

• Brentwood Family Practice (1 miles)
• Riverside Ob Gyn (1 miles)
• Moukalled Darine Dr Riverside Partners In Womens Health Warwick Newport News (1 miles)
• Cardiovascular Center of Hampton Roads (1.1 miles)
• Riverside Cardiology Specialists (1.1 miles)
• Putland Kenneth Dr Riverside Primary Care Hidenwood Newport News (1.6 miles)
• Hampton Roads Eye Associates (1.6 miles)

Hospitals

• Riverside Regional Medical Center (1 miles)
• Riverside Regional Medical Center Employee Health (1.1 miles)
• Sentara CarePlex Hospital (4.7 miles)

Restaurants

• Warwick Restaurant (1.3 miles)
• Plaza Azteca (1.7 miles)
• McDonald's (1.8 miles)
• Harpoon Larry's Fish House & Oyster Bar (1.8 miles)
• Wendy's (1.9 miles)
• McDonald's (2.1 miles)
• Angelo's Steak & Pancake House (2.2 miles)

Cafes

• Panera Bread (1.5 miles)
• Starbucks (4.1 miles)
• Starbucks (4.5 miles)
• Starbucks (4.5 miles)
• Panera Bread (5.9 miles)

Places of Worship

• Warwick United Church of Christ (1.7 miles)
• Sixth Mount Zion Baptist Temple (3.3 miles)

Theaters

• AMC Hampton Towne Centre 24 (3 miles)

Transportation

• Old Point Junction (4.9 miles)
• Newport News/Williamsburg International Airport (PHF) (5.8 miles)

Parks

• Victory Park (5.6 miles)