Northampton Convalescent And Rehabilitation Center

Pros

• The staff at the facility were described as friendly and helpful, with specific appreciation for individuals like Shawn, Tamaro, Tanieka, and Amber.
• Many patients experienced significant progress in their rehabilitation, becoming more mobile within a short period of time.
• The facilities were generally noted to be clean and well-maintained, contributing to a pleasant environment for recovery.
• Patients enjoyed the quality of the food provided, with many meals being hot, plentiful, and satisfying.
• Physical therapy (PT) and occupational therapy (OT) staff received commendations for their supportive and effective assistance during recovery.
• The organization offered Zoom conference calls to keep families connected with their relatives in care, which was appreciated by family members.
• Community activities happening daily helped improve the overall experience for residents during their stay.
• Some reviewers expressed a willingness to return to the facility in the future if needed due to their positive experiences.

Cons

• The staff at the facility was extremely rude upon arrival, making a patient feel unwelcome during a painful time.
• There was inadequate availability of basic care items, such as bedside toilets and bedpans, leading to uncomfortable situations for patients.
• Staff members were slow to respond to calls for help, affecting the quality of care received by patients.
• Communication issues arose regarding discharge procedures, leaving families frustrated and confused about their loved ones' status.
• The food served was inconsistent in quality, with some meals being described as horrible.
• There were serious concerns about medication management, including discontinuation without notifying patients or their doctors.
• Patients reported not being closely monitored, leading to multiple falls and injuries without proper notification to family members.
• The overall atmosphere of the facility felt unwelcoming and cold, contributing to a negative experience for both residents and their families.

Review

The reviews of various rehabilitation and convalescent facilities depict a spectrum of experiences, reflecting the complex nature of care provided in such environments. On one hand, there are several positive accounts emphasizing the competence and compassion of the staff, alongside clean facilities and adequate therapy programs. For example, one reviewer noted that their mother was able to regain mobility within just two weeks with the help of a walker and credited the attentive staff for her progress. They highlighted the cleanliness of the facility and expressed satisfaction with the quality and quantity of meals served, although they pointed out some delays in response times when help was requested. Such experiences suggest that many staff members are dedicated to providing quality care, which is essential for patients recovering from surgery or other health issues.

Conversely, a number of reviews convey deeply troubling experiences that raise significant concerns about patient care at these facilities. One individual described an alarming encounter where their needs were met with rudeness from initial staff members upon admission after surgery. This review detailed a painful ordeal regarding basic personal care needs that were not addressed adequately by the nursing staff. The account emphasizes a critical lack of empathy and professionalism among certain members of the team, pointing to a dire need for improvement in training to handle vulnerable patients sensitively.

Another recurring theme across several reviews is communication—or rather, its notable absence—which has led to dissatisfaction among families trying to understand their loved ones’ treatment plans. Multiple reviewers expressed frustration over instances where medications were mishandled or discontinued without proper consultation with primary care physicians. A particular review highlighted an incident involving excessive insulin administration leading to hospitalization, demonstrating severe neglect that could have had catastrophic consequences. The sentiment of feeling unheard by management resonated throughout different accounts; individuals recounted difficulties in obtaining timely responses from staff when trying to voice concerns about their relatives' well-being.

Moreover, some reviews indicate struggles with infrastructural support during rehabilitation stays. Although there were mentions of social activities available within the facilities aimed at promoting community engagement among residents, not all offered adequate resources like bedside toilets or walkers when needed urgently—situations inherently frustrating for patients recovering from surgery or physical ailments. Inadequate attention toward such basic requirements only exacerbates feelings of vulnerability that patients commonly experience during rehabilitation stints.

Food quality also emerged as a point of contention among reviewers—the opinions varied widely from satisfactory meals to outright disdain for what was served. While some appreciated hot meals presented well enough during meal times, others condemned them as subpar given expectations around nutritional considerations for recovering residents—particularly those managing chronic conditions like diabetes.

In sum, these collected narratives present an intricate picture fraught with contrasts: commendable acts amidst glaring deficiencies within healthcare facilities responsible for rehabilitating individuals during some of their most challenging moments post-illness or injury. While sincere efforts exist amongst certain staff members dedicated to providing compassionate service characterized by warmth and professional expertise—issues regarding systemic failures in management oversight and fundamental caregiving practices present substantial barriers that tarnish overall perceptions held by former patients and family members alike. The urgent call for reform resonates through these testimonials as prospective residents seek environments rooted in respectability deserving of trust during vulnerable phases in life—a responsibility formidable yet vital for fostering patient recovery beyond mere clinical metrics.

Places of Worship

• Sixth Mount Zion Baptist Temple (1 miles)
• Warwick United Church of Christ (3.1 miles)

Restaurants

• McDonald's (1 miles)
• Tommy's Restaurant (1.1 miles)
• McDonald's (1.2 miles)
• Chick-Fil-A (1.7 miles)
• Piccadilly (1.7 miles)
• Sonic Drive-In (2 miles)
• Bar Louie - Hampton (2.2 miles)

Pharmacies

• Health Mart Pharmacy (1.2 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (2.1 miles)
• Kroger Pharmacy (2.7 miles)
• Walgreens (3 miles)
• Riverside Pharmacy Services (3.1 miles)
• Good Neighbor Pharmacy (3.9 miles)

Theaters

• AMC Hampton Towne Centre 24 (1.3 miles)

Physicians

• Riverside Ob Gyn (1.4 miles)
• Brentwood Family Practice (1.4 miles)
• Patient First - Hampton (1.5 miles)
• Hampton University Proton Therapy Institute (1.6 miles)
• Pka Vascular Access Center (1.7 miles)
• Plastic Surgery Center of Hampton Roads (1.7 miles)
• Tidewater Orthpaedic Associates (1.7 miles)

Hospitals

• Sentara CarePlex Hospital (2.5 miles)
• Riverside Regional Medical Center (3.1 miles)
• Riverside Regional Medical Center Employee Health (3.1 miles)
• Langley AFB Hospital (4.6 miles)

Cafes

• Panera Bread (3.6 miles)
• Starbucks (4.5 miles)
• Starbucks (5.1 miles)
• Starbucks (5.2 miles)
• Starbucks (5.4 miles)

Transportation

• Old Point Junction (3.9 miles)

Parks

• Victory Park (4.7 miles)