1616 Todds Lane, Hampton, VA 23666
For more information about senior living options: (844) 490-3973
Iman was amazing. The staff were professional and helpful. Memory care staff are very helpful and nice. Lakeisha Veney, RCA, was very helpful and pleasant throughout the process in preparing Victoria Applewhite for her 81st birthday. Elma Livingston is the best nurse and a true hero, a huge asset to Commonwealth. The husband feels safe there. Olando Robinson is a great addition to the men's unit and cares well for the residents. The facility is nice and clean. Wanda Rivera-Bulla does a fantastic job in housekeeping and lifts the spirits with her winning personality. The staff are friendly, knowledgeable, and accommodating; maintenance and cleanliness are evident. Commonwealth staff are warm and welcoming; it's the people that make the place. Heather Lauver and Taylor Montgomery are amazing professionals.
They claim most staff are not trained to handle people in memory care. They report rude, unresponsive staff who hang up calls and do not return messages. They allege theft of personal items and management's silence after being notified. They describe frequent management turnover, creating confusion about who is in charge. They state the memory-care kitchen is dirty and unsanitary. They report bedbugs in memory care and no fumigation before residents are returned. They say residents are not bathed regularly and hygiene is neglected, sometimes leading to UTIs. They note billing issues, including hidden charges, inaccurate bills, late fees, and collection notices.This Hampton community is best suited for families who prize genuine warmth from front-line caregivers and a home-like atmosphere where staff visibly treats residents like members of the family. The strongest case is for memory-care planning, where aides and nurses who communicate patiently and calmly can build trust over time. Review anecdotes highlight front-desk champions and memory-care staff - Iman at the desk, Elma Livingston, Keisha, Deneen, Mariah, Lakeisha - who consistently demonstrate attentiveness, empathy, and a readiness to coordinate care with families. When care teams stay steady and relational, residents often appear safer, more engaged, and more at ease in daily routines. For families seeking a humane, person-centered environment with reliable day-to-day interactions, this campus tends to deliver.
Who may want alternatives is also clear. Potential residents or families needing tight, glitch-free operations and crystal-clear billing may want to consider other options. The reviews reveal patterns of management turnover and inconsistent communications, including delayed call-backs and disputed charges. There are serious warnings about cleanliness and safety on move-in days, backdoor access risks, and even bed-bug concerns in memory care. For those who cannot tolerate unanswered questions, erratic leadership, or ongoing billing friction, shopping around for a facility with more stable administration and transparent processes would be prudent.
The strong positives in this setting offset the drawbacks in meaningful, tangible ways. The standout asset is the staff's commitment to residents and families. When the right caregivers are present, families feel reassured by daily routines, medication monitoring, and thoughtful assistance with personal needs. Names repeatedly cited for exceptional care - Deneen, Mariah, Alma, and others - signal a team that can bridge clinical care with emotional support. Even where administrative wrinkles exist, the personal relationships formed with residents often lead to measurable improvements in mood, safety, and quality of life, anchoring confidence that the care is truly about people, not just protocols.
Practically, the facility presents as generally clean, welcoming, and activity-rich, with several teams delivering consistent, compassionate service. The dining and activities staff contribute to a sociable, home-like vibe, and many families note that aides are patient, respectful, and attentive to individual preferences. Yet the negative threads cannot be ignored: reports of subpar hygiene routines, insufficient staffing leading to delayed baths or slower response times, and occasional sanitation concerns in memory care. There are also persistent cautions about miscommunications and inconsistent billing practices. Taken together, the care environment can be warm and effective, but it remains vulnerable to the effects of management gaps and staffing pressures.
To navigate this decision, prospective families should demand concrete assurances and perform targeted diligence. Request a consistent administrator or care-coordinator point of contact, and review the care plan alongside the frontline staff with a sharp eye for how daily tasks and health monitoring are documented. Obtain a detailed, itemized billing history for at least the last six months and verify any disputed charges with documentation. During tours, assess staff-to-resident ratios in memory care, observe hygiene practices firsthand, and ask about remediation steps for any past bed-bug or sanitation concerns. Speak with multiple staff and families to gauge consistency, and insist on clear escalation paths for concerns.
The bottom line is that this Hampton campus can be a strong fit for families who value heartfelt caregiving, stable routines, and a genuinely warm community culture. The compelling advantage rests on front-line staff who build trust and catalyze steady improvements in residents' wellbeing. However, the caveats are real: leadership turnover, billing disputes, and uneven cleanliness or safety histories can undermine confidence if left unaddressed. When leadership commits to transparency, consistent staffing, and rigorous hygiene and accountability practices, the community becomes a compelling destination for a loved one who thrives on personal connection and a supportive, engaged environment. For families prioritizing flawless administration or a pristine, friction-free billing experience, exploring alternatives with steadier oversight may be the wiser course.
7 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Newport News Williamsburg International (8 miles away) Norfolk International (15 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Tender Care Adult Residence in Hampton, VA is a cozy and welcoming board and care home for seniors who require assistance with their daily living activities. Situated in a peaceful neighborhood, our residence offers a range of amenities and services to ensure the comfort and well-being of our residents.
Our dining room provides a pleasant setting for residents to enjoy delicious meals that cater to their special dietary restrictions. The fully furnished rooms create a comfortable living space, and our housekeeping services maintain cleanliness and tidiness throughout the residence. Residents can also relax and unwind in our beautiful outdoor garden or take advantage of the Wi-Fi/high-speed internet available throughout the facility.
At Tender Care Adult Residence, we understand the importance of maintaining an active and engaging lifestyle. Our dedicated staff assists residents with activities of daily living such as bathing, dressing, transfers, and medication management. We also coordinate with healthcare providers to ensure that all medical needs are met. Transportation arrangements are available for medical appointments, allowing residents to easily access necessary healthcare.
For recreational enjoyment, we provide scheduled daily activities that cater to various interests and preferences. In addition, our location offers convenient access to cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals. This allows residents to remain connected to the community while enjoying the comfort and support provided by Tender Care Adult Residence.
With its warm atmosphere and comprehensive care services, Tender Care Adult Residence is an ideal choice for seniors seeking a comfortable and nurturing assisted living community in Hampton, VA.
Tender Care Adult Residence is located at 1616 Todds Lane, Hampton, VA 23666 in Newport News city, Virginia
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