Information last verified:
1616 Todds Lane, Hampton, VA 23666
For more information about senior living options: (844) 490-3973
The Commonwealth Hampton community has a welcoming atmosphere and a strong sense of community among staff and residents. The staff are genuinely caring, attentive, and friendly, making families feel valued. Iman Foster is an angel at the front desk and a huge asset to Commonwealth. Lakeisha Veney provides helpful and pleasant assistance throughout the process. Elma Livingston is an outstanding nurse and a true hero to Commonwealth. The memory care team is professional, helpful, and kind. Wanda Rivera-Bulla does an excellent job with housekeeping and lifts the spirits of residents. The Commonwealth staff are patient, compassionate, and truly care about residents.
The facility is poorly maintained, with move-in day rooms filthy, a broken backdoor handle, and unsanitary conditions. Most staff are not trained to handle memory care residents. Some staff are rude, and families experience dropped calls and unreturned messages. Items belonging to residents have allegedly been stolen, and billing included unapproved charges. Management is criticized for lack of bedside manner, poor transparency, and frequent turnover causing confusion over leadership. Bed bugs are reportedly present in memory care and not adequately contained. Residents’ hygiene is not consistently maintained; baths are infrequent, leading to health concerns. Billing practices include sneaky charges, incorrect pricing, and late fees, with collection notices. End-of-life care has been described as negligent, with deaths attributed to neglect and denial of appropriate pain relief. Call pendants reportedly do not work, and staff do not consistently check on residents.Tender Care Adult Residence in Hampton is best suited for families seeking a warm, home-like assisted living environment where front-line caregivers know residents by name and genuinely treat them like family. The community tends to appeal to families who value daily warmth, steady routines, and meaningful personal connections, especially in memory care, where staff are repeatedly praised for patience, attentiveness, and a personal touch. It works well for seniors who want a smaller, intimate setting over a hospital-like atmosphere and who appreciate a strong sense of community among residents and staff. That said, the operation has shown its share of growing pains in management and consistency, so active family involvement and clear expectations are essential to ensuring care aligns with needs over time.
On the plus side, the atmosphere at Tender Care Hampton consistently reads as welcoming and intimate. Families describe a genuine sense of community where staff seem invested in residents’ well-being, and the memory care team is frequently highlighted for being helpful, kind, and attentive. The daily environment is generally described as clean, comfortable, and homey, with meals and activities that feel personalized rather than institutional. Front-desk interactions can set a positive tone for visits, and several staff members, from nurses to aides to housekeeping, are repeatedly named for going the extra mile. The memory care wing is often cited as engaging, with residents participating in purposeful activities, and there is a notable emphasis on maintaining dignity through patient, individualized care and consistent routines.
Safety and structure in memory care are particular strengths when the facility is at its best. Several reviewers point to a separation of living spaces for certain residents, a setup that some families find reassuring for safety and privacy. Caregivers and techs specifically praised for handling challenging behaviors and complex care tasks, such as assisting with transfers and medications, help families feel that their loved ones are in capable hands. The care team’s approachable demeanor and the sense that staff know residents’ preferences, food choices, routines, and comforting touches, are frequently cited as meaningful positives. In short, for families who prize steady human connection, attentive caregiving, and a comfortable daily rhythm, these strengths can translate into real quality-of-life gains for residents.
However, there are serious caveats that prospective residents and their families must weigh. Some families report significant concerns about management stability, billing practices, and communication. Allegations, ranging from delayed callbacks and inconsistent charges to outright miscommunications about pricing, appear repeatedly enough to warrant careful scrutiny before move-in. There are also troubling notes about cleanliness and safety lapses, including bedbugs in memory care and questions about how quickly certain maintenance issues are addressed. A subset of reviews mentions gaps in daily hygiene practices or timely care responses, which is enough to raise red flags for anyone considering long-term residence. These issues do not uniformly define the community, but they do create a pattern that cannot be ignored.
When weighing pros against cons, the decisive factor is how much value is placed on daily warmth, staff devotion, and a family-oriented approach versus the risk of administrative inconsistency and operational fragility. For families who plan to stay actively involved, requesting regular care plan updates, monitoring hygiene and safety standards, and insisting on transparent billing, the strong day-to-day caregiving and the heartfelt commitment of many staff members can offset substantial concerns. The recent commentary about improved management and more stable leadership in some quarters suggests that the facility can tighten operations, reduce friction, and elevate reliability over time. In this sense, the positives are highly meaningful for families who can commit to vigilant oversight and collaborative problem-solving.
Ultimately, this community makes the strongest case for families who want a compassionate, person-centered environment and are prepared to partner closely with staff to ensure consistency and accountability. Those who must avoid even small risks of billing confusion, facility cleanliness issues, or lapses in safety should approach with caution and consider alternatives. For families prioritizing flawless administrative transparency, fixed pricing with explicit documentation, and rock-solid infection control in memory care, exploring other Hampton-area options may be prudent. The decision should hinge on a thorough, candid tour, direct conversations with the admissions and memory-care leadership, and a clear plan for ongoing family involvement, including written care plans, regular progress updates, and defined escalation steps. Schedule a comprehensive visit, demand detailed billing projections, and verify that the回应 team can demonstrate consistent, proactive communication before committing.
7 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Newport News Williamsburg International (8 miles away) Norfolk International (15 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Tender Care Adult Residence in Hampton, VA is a cozy and welcoming board and care home for seniors who require assistance with their daily living activities. Situated in a peaceful neighborhood, our residence offers a range of amenities and services to ensure the comfort and well-being of our residents.
Our dining room provides a pleasant setting for residents to enjoy delicious meals that cater to their special dietary restrictions. The fully furnished rooms create a comfortable living space, and our housekeeping services maintain cleanliness and tidiness throughout the residence. Residents can also relax and unwind in our beautiful outdoor garden or take advantage of the Wi-Fi/high-speed internet available throughout the facility.
At Tender Care Adult Residence, we understand the importance of maintaining an active and engaging lifestyle. Our dedicated staff assists residents with activities of daily living such as bathing, dressing, transfers, and medication management. We also coordinate with healthcare providers to ensure that all medical needs are met. Transportation arrangements are available for medical appointments, allowing residents to easily access necessary healthcare.
For recreational enjoyment, we provide scheduled daily activities that cater to various interests and preferences. In addition, our location offers convenient access to cafes, parks, pharmacies, restaurants, places of worship, theaters, and hospitals. This allows residents to remain connected to the community while enjoying the comfort and support provided by Tender Care Adult Residence.
With its warm atmosphere and comprehensive care services, Tender Care Adult Residence is an ideal choice for seniors seeking a comfortable and nurturing assisted living community in Hampton, VA.
Tender Care Adult Residence is located at 1616 Todds Lane, Hampton, VA 23666 in Newport News city, Virginia
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